USG Services Status

Malicious Email Alert: Subject Line "Fwd:Electronic Signature is needed. E-sign Now"

Investigating - USG Cybersecurity received multiple reports of a suspicious email message sent to USO employees. This message has the subject line, “Fwd:Electronic Signature is needed. E-sign Now” and may appear to be from Docusign. The body of the message contains the following text:

Action Required: Please DocuSign

Shelli Hales has sent you a new DocuSign document to view and sign. Please click on the 'View Documents' link below to begin signing.

VIEW DOCUMENT

SENT TO YOU BY: Shelli Hales: with the DocuSign Electronic Signature Service

I am sending you this request for your electronic signature, please review and electronically sign by following the link below.

Thank You,
Shelli Hales

This email message is not legitimate. Please do not open any attachments or click on any embedded link. They could be used to compromise your account credentials and allow intruders access to confidential information. If you receive a message having these characteristics, please delete the message. If you have additional questions or concerns, please contact the USG Enterprise Service Desk at 706-583-2001, or by email at helpdesk@usg.edu.
Oct 19, 14:48 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Data Warehouse and Business Intelligence Operational

GA DOE K-12 Network Operational

GAfutures Operational

GALILEO - Georgia's Virtual Library Operational

GALILEO Operational

GIL Operational

GIL Express Operational

Georgia Archives Operational

ARCNAS Operational

Content Manager Operational

Finding Aids Operational

Historical Organizations Directory Operational

Virtual Vault Operational

GeorgiaBEST Banner Managed Services Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Armstrong State University Operational

Atlanta Metropolitan State College Operational

Bainbridge State College Operational

Dalton State College Operational

Fort Valley State University Operational

Georgia Gwinnett College Operational

Georgia Southwestern State University Operational

Gordon State College Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

GeorgiaBEST Degree Works Managed Services Operational

Abraham Baldwin Agricultural College Operational

Armstrong State University Operational

Atlanta Metropolitan State College Operational

Bainbridge State College Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

Fort Valley State University Operational

Georgia Gwinnett College Operational

Georgia Southwestern State University Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

GeorgiaFIRST Financials Operational

GeorgiaFIRST PeopleSoft Financials Operational

GeorgiaFIRST Marketplace Operational

iStrategy Budgetary Reporting System Operational

TeamMate Audit Management System Operational

Georgia ONmyLINE Operational

GeorgiaVIEW Online Learning Operational

GeorgiaVIEW Online Learning Environment (QPROD) Operational

GeorgiaVIEW Online Learning Environment (XPROD) Operational

INGRESS Registration Sharing System Operational

Internal USO Services Operational

FS1 File Sharing Service Operational

USO BoardEffect Operational

USO Email and Calendar Operational

USO SharePoint / OneDrive Operational

USO Skype for Business Operational

USO SSO Operational

USO Teams Operational

USO Telephone System Operational

USO VPN Operational

MOVEit Managed File Transfer Operational

OneUSG Connect Operational

OneUSG Connect - Benefits Operational

OneUSG Connect - Time Clock Service Operational

OneUSG Connect - Careers Applicant Portal Operational

OneUSG Connect - HPLAY Environment Operational

PeachNet Cloud Services Operational

PeachNet Virtual Data Center Operational

PeachNet Cloud Backup Operational

PeachNet Network Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Atlanta Metropolitan State College Operational

Augusta University Operational

Clayton State University Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

East Georgia State College Operational

Fort Valley State University Operational

Georgia Archives Operational

Georgia College & State University Operational

Georgia Department of Audits Operational

Georgia Department of Transportation Operational

Georgia Gwinnett College Operational

Georgia Highlands College Operational

Georgia Institute of Technology Operational

Georgia Law Reapportionment Office Operational

Georgia Public Library Service Operational

Georgia Southern University Operational

Georgia Southwestern State University Operational

Georgia State University Operational

Georgia Student Finance Commission Operational

Gordon State College Operational

Kennesaw State University Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

University of Georgia Operational

University of North Georgia Operational

University of West Georgia Operational

UGA Data Center (Boyd) Operational

USO Athens Office Operational

USO Atlanta Office Operational

Valdosta State University Operational

ITS Data Center (DB300) Operational

ServiceNow Operational

USG Identity Proxy Operational

USG Status Page Operational

USG Technology Store Operational

USO Cybersecurity Alerts Operational

Web Services (www.usg.edu) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

PeachNet Scheduled Fiber Maintenance - WAY-JES Oct 24, 23:00 - Oct 25, 06:00 EDT

ATC fiber vendor will be conducting maintenance on the fiber span between Waycross and Jesup on Wednesday, October 24, 2018 from 11:00 p.m. until Thursday, October 25, 2018 at 6:00 a.m. During this period, services in the Southeast Ring will run in protect.

Services affected: None
Posted on Oct 12, 10:06 EDT

Past Incidents

Oct 20, 2018

Data Warehouse Maintenance - Production Database Maintenance Downtime

Completed - The scheduled maintenance has been completed.
Oct 20, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 23:00 EDT

Scheduled - The Data Warehouse (production) will be offline for maintenance during the window scheduled for Friday, October 19, 2018 beginning at 11:00 p.m. and may remain unavailable until 7:00 a.m. on Saturday, October 20, 2018. During this time, services will be unavailable.

The following applications will not be available during this scheduled maintenance window:

• Cognos Business Intelligence & Reporting Application
• APEX Data Collection Application
• Degrees & Majors Authorized
• HS/FICE Translation
• External Site Codes
• Oracle Database
Oct 9, 10:50 EDT

Systems Support Services Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:00 EDT

Scheduled - Systems Support Services (SSS) will be doing OS patching on Friday, October 19, 2018 at 10:00 p.m. until Saturday, October 20, 2018 at 3:00 a.m. GeorgiaBest patching begins at 10:00 p.m. and all other services will begin at 11:00 p.m.

During this period, users will be unable to access the affected services. All patched OSes will be rebooted.

Components Affected:
- Data Warehouse and Business Intelligence
- Georgia Archives (everything except ARCNAS)
- GeorgiaBEST Banner Managed Services
- GeorgiaBEST Degree Works Managed Services
- GeorgiaFIRST Financials
- Georgia ONmyLINE (because it lives on www.usg.edu)
- INGRESS Registration Sharing System
- MOVEit Managed File Transfer
- OneUSG Connect
- Web Services (www.usg.edu)
Oct 5, 13:53 EDT

Oct 19, 2018

USG Budgetary System Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 19, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 16:30 EDT

Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on the USG Budgetary System on Friday, October 19, 2018 from 4:30 p.m. until 5:00 p.m. ITS will modify the Application in the USG Quarterly Reporting System section. During this period, the application will not be available for reporting. Data submissions in this area should be postponed until the maintenance period is over.

Additions to the system.
1. Draft 3QTR Actuals for Review.
2. B-Units pulling wrong
Oct 19, 14:34 EDT

GeorgiaFIRST PeopleSoft Financial Service Issues Reported

Resolved - Information Technology Services (ITS) has confirmed that GeorgiaFIRST PeopleSoft Financial Service is functioning normally at this time.

In the event that you experience any further issues with GeorgiaFIRST PeopleSoft Financial Service, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 19, 15:38 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of issues with the GeorgiaFIRST PeopleSoft Financial Service. Affected users may randomly be logged out of a current session or may be unable to log in at all.

Additional information will be posted here as it becomes available.
Oct 19, 13:15 EDT

PeachNet Virtual Data Center Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 19, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 08:00 EDT

Scheduled - Information Technology Services (ITS) will be conducting scheduled patch maintenance on the PeachNet Virtual Data Center on Friday, October 19, 2018 from 8:00 a.m until 12:00 p.m.

During this period, administrators will not be able to access the VDC interface for managing their VDC environments. Virtual machines (VMs) and VM guests will not be affected during this maintenance.
Oct 16, 10:15 EDT

Films on Demand Issues Reported

Resolved - Information Technology Services (ITS) has confirmed that access to Films on Demand is functioning normally at this time.

Note: Some Infobase databases that institutions purchase outside of GALILEO are still unavailable at this time. These include World New's Digest and Issues and Controversies in American History.

In the event that you experience any further issues accessing Films on Demand, please use the GALILEO Contact Us form or contact the ITS Help Desk: helpdesk@usg.edu or 1-888-875-3697.
Oct 19, 10:27 EDT

Monitoring - GALILEO has reported that a workaround has been put in place that has restored access to Films on Demand. You can now access Films on Demand the way you normally do through GALILEO (Express Link: http://www.galileo.usg.edu/express?link=zfod).

InfoBase is still working to bring services up to full capacity. We will send out an “all clear” once we receive word from Infobase that the issue has been resolved and services are back to normal.

Note: The workaround is not in place for other Infobase subscriptions, just Films on Demand. If you subscribe to another Infobase product outside of GALILEO, access to those are still unavailable until the issue is resolved.
Oct 11, 14:17 EDT

Identified - GALILEO has identified that access to Films on Demand is unavailable due to an unforeseen error that has impacted the Infobase servers. There is no estimated time of resolution at this time, but we are working closely with Films on Demand to obtain updates.

NOTE: Some GALILEO institutions subscribe to other Infobase products locally. These resources are also impacted by this outage.

GALILEO News and System Status Announcements are now available via RSS feed. Please consider subscribing via the links below:

• News: http://about.galileo.usg.edu/news/
• System Status Announcements: http://status.galileo.usg.edu/site/

Additional information will be posted here as it becomes available.
Oct 10, 12:47 EDT

Oct 18, 2018

DWDM Maintenance at Albany State University - East Campus

Completed - The scheduled maintenance has been completed.
Oct 18, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 23:00 EDT

Scheduled - Communications Consulting Group (CCG) will be re-seating/replacing a failed card at Albany State University - East Campus on Wednesday, October 17, 2018 from 11:00 p.m. until Thursday, October 18, 2018 at 3:00 a.m. No services will be affected.

Services affected: None
Oct 17, 10:16 EDT

Oct 17, 2018

Office 365 Email Issues Reported

Resolved - Information Technology Services (ITS) has confirmed that Office 365 Email is functioning normally at this time.

In the event that you experience any further issues with Office 365 Email, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 17, 16:14 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with Office 365 Email. Affected users may be experiencing delayed receipt of email. Additional information will be posted here when it becomes available.
Oct 17, 09:03 EDT

GeorgiaFIRST PeopleSoft Scheduled Maintenance for PSQUEST Password Change

Completed - The scheduled maintenance has been completed.
Oct 17, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 07:00 EDT

Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance of PSQUEST on Wednesday, October 17, 2018 from 7:00 a.m. until 8:00 a.m. The purpose of this maintenance is only to change PSQUEST account passwords. New passwords will be applied to all GeorgiaFIRST PSQUEST accounts as of the New Passwords Effective Date/Time, which is approximately 8:00 am on October 17, 2018. (The PSQUEST account is used for a database-level connection to the PeopleSoft Financials databases, FPROD and FPLAY, data extraction, and reporting purposes.)

Note: Only PSQUEST access to FPROD and FPLAY is affected during this maintenance window. FPROD and FPLAY will still be available for web access.

The PeopleSoft security administrator from each institution should contact the ITS Helpdesk to request the new PSQUEST password, which is available now. The ITS Helpdesk will provide the password only to the authorized PeopleSoft security administrator for your institution.

You should not attempt to use your institution’s PSQUEST account during this maintenance window. If you have any automated scripts, you should take steps to ensure that they do not run during this maintenance window.

Any institution-specific applications, processes or scripts that use the PSQUEST account (pqst###) will need to be updated to reflect the new password as of the New Passwords Effective Date/Time shown above.
Oct 10, 09:56 EDT

Oct 16, 2018

USG Budgetary System Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 17:30 EDT

Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on the USG Budgetary System on Tuesday October 16, 2018 from 5:30 p.m. until 6:00 p.m. During this period, the application will not be available for reporting. Data submissions in this area should be postponed until the maintenance period is over.
Oct 16, 10:26 EDT

K-12 FYI: Hurricane Michael Network Continuity Response Plan

Resolved - This incident has been resolved.
Oct 16, 11:31 EDT

Monitoring - In anticipation for Hurricane Michael, Network Support Services (NSS) is expecting a large number of power related outages to affect the DOE/K12 sites throughout the state.

If you experience any network outages once power to your site has been confirmed, please follow the steps below to report the issue.

- Call the AT&T Repair Center - Managed Router Service at 800-222-8926.
- Use PIN Number 35449, when prompted, for Board of Regents Managed Services.
- Once a case has been opened with AT&T, contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 10, 15:53 EDT

Oct 15, 2018

GeorgiaVIEW XPROD Issues Reported

Resolved - Information Technology Services (ITS) has confirmed that GeorgiaVIEW XPROD is functioning normally at this time.

In the event that you experience any further issues with access to GeorgiaVIEW XPROD, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 15, 16:43 EDT

Monitoring - Information Technology Services (ITS) has restored full functionality of GeorgiaVIEW XPROD. We will continue to monitor this system for stability throughout the day. If you are still experiencing issues with GeorgiaVIEW, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 15, 11:45 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of issues with the GeorgiaVIEW XPROD Online Learning Environment.

Users at the following Institutions and organizations may be affected:

* Abraham Baldwin Agricultural College
* Clayton State University
* College of Coastal Georgia
* Columbus State University
* Competency Based Education
* Dalton State College
* East Georgia State College
* Fort Valley State University
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
* Georgia Southern University
* Georgia Southwestern State University
* Georgia State University
* Middle Georgia State University
* University of North Georgia
* University of West Georgia
* USG Human Resources Office of Organizational Development
* USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
* Valdosta State University

Affected users may be experiencing run-time errors. Additional information will be posted here when the issues are confirmed.
Oct 15, 09:42 EDT

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 10, 2018

Middle Georgia State University GoVIEW Access Issues Reported

Resolved - Information Technology Services (ITS) has resolved the problem with access to GoVIEW for Middle Georgia State University students. Students are now able to access the instance.

In the event that you experience any further issues with GoVIEW Access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 10, 12:50 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of issues with access to GoVIEW for Middle Georgia State University students. Additional information will be posted here as it becomes available.
Oct 10, 10:18 EDT

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

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