SYSTEMS STATUS
Update - Information Technology Services (ITS) has postponed this maintenance until a future date and time. We will update this posting when the maintenance has been been rescheduled.
Jun 02, 2023 - 11:50 EDT
Update -

This is a Reminder!



Starting from Friday, June 9, 2023, at 9:00 p.m. until Saturday, June 10, 2023, at 6:00 a.m., the MoveIT Managed File Transfer platform (files.usg.edu) will implement additional security measures, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA). This change applies to all USG users, who will experience the same SSO process as they do today with OneUSG Connect.

To enhance security, connecting to the web interface of files.usg.edu will automatically redirect users to the familiar Single Sign-On picker page used in OneUSG Connect. This ensures a consistent and secure login experience. For users wishing to connect to files.usg.edu through SFTP, a combination of Username, Password, and SSH key will be required. Prior approval is necessary to utilize SFTP connections, so please contact ITS Customer Services team at helpdesk@usg.edu, if you intend to utilize this method.

Please note that this change will not impact existing service accounts utilized for automation purposes. Service accounts connecting via SFTP using an SSH key will remain unaffected, and no modifications are expected for these pre-configured service accounts. Should you encounter any issues with automation-related accounts, please contact the ITS Customer Services team for assistance. For after hours support please visit this link for more details. https://www.usg.edu/customer_services/after_hours_support

In conjunction with this enhancement, the IP address of files.usg.edu will be changed. If you have made any configurations or network exceptions specific to the current IP address (168.25.59.30) of files.usg.edu, it will be necessary to update them to the new IP address of the service: 168.25.12.123. After the change connecting to 168.25.12.123 will connect to files.usg.edu.

If you have any questions or concerns regarding the upcoming changes related to SSO or MFA, please feel free to reach out to the ITS Customer Services team at helpdesk@usg.edu. They will be happy to assist you.

Jun 01, 2023 - 11:01 EDT
Identified - Starting from Friday, June 9, 2023, at 9:00 p.m. until Saturday, June 10, 2023, at 6:00 a.m., the MoveIT Managed File Transfer platform (files.usg.edu) will implement additional security measures, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA). This change applies to all USG users, who will experience the same SSO process as they do today with OneUSG Connect.

To enhance security, connecting to the web interface of files.usg.edu will automatically redirect users to the familiar Single Sign-On picker page used in OneUSG Connect. This ensures a consistent and secure login experience. For users wishing to connect to files.usg.edu through SFTP, a combination of Username, Password, and SSH key will be required. Prior approval is necessary to utilize SFTP connections, so please contact ITS Customer Services team at helpdesk@usg.edu, if you intend to utilize this method.

Please note that this change will not impact existing service accounts utilized for automation purposes. Service accounts connecting via SFTP using an SSH key will remain unaffected, and no modifications are expected for these pre-configured service accounts. Should you encounter any issues with automation-related accounts, please contact the ITS Customer Services team for assistance. For after hours support please visit this link for more details. https://www.usg.edu/customer_services/after_hours_support

In conjunction with this enhancement, the IP address of files.usg.edu will be changed. If you have made any configurations or network exceptions specific to the current IP address (168.25.59.30) of files.usg.edu, it will be necessary to update them to the new IP address of the service: 168.25.12.123. After the change connecting to 168.25.12.123 will connect to files.usg.edu.

If you have any questions or concerns regarding the upcoming changes related to SSO or MFA, please feel free to reach out to the ITS Customer Services team at helpdesk@usg.edu. They will be happy to assist you.

May 25, 2023 - 11:59 EDT
Update - We anticipate that the MOVEit software will be restored and back in service by 8:00 AM on Monday, June 5th. We sincerely apologize for any disruptions this incident may have caused your business operations. Rest assured that we are making every effort to expedite the resolution process.
Jun 01, 2023 - 16:21 EDT
Investigating - MOVEit (files.usg.edu, files.gosa.ga.gov and ftp.ssc.usg.edu) is currently experiencing an outage, and it appears MOVEit customers nationwide are experiencing similar issues. This issue is affecting all file transfers over HTTP and HTTPS. Our Information Technology Services (ITS) team is working with the vendor to resolve the problem quickly. All necessary resources have been allocated to expedite the resolution process.

It is important to note that the following services will be unavailable until HTTP and HTTPS traffic has been enabled again:
- MOVEit Transfer web user interface
- MOVEit Automation tasks that use the native MOVEit Transfer host
- REST, Java and .NET Application programming interfaces
- MOVEit Transfer add-in for Outlook

SFTP and FTP/s protocols will continue to work as normal.

Additional information will be posted here when it becomes available.

May 31, 2023 - 15:24 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
AUFPLAY Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
TeamMate Audit Management System ? Operational
FPLAY Operational
GeorgiaFIRST Marketplace UIT Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
Augusta University Operational
Georgia Southern University Operational
Albany State University (QPROD) Operational
Atlanta Metropolitan State College (QPROD) Operational
Georgia College and State University (QPROD) Operational
Georgia Gwinnett College (QPROD) Operational
Georgia Highlands College (QPROD) Operational
Gordon State College (QPROD) Operational
Kennesaw State University (QPROD) Operational
Savannah State University (QPROD) Operational
South Georgia State College (QPROD) Operational
University of Georgia (QPROD) Operational
USG Training Initiatives (QPROD) Operational
GeorgiaVIEW Community (QPROD) Operational
Abraham Baldwin Agricultural College (XPROD) Operational
Clayton State University (XPROD) Operational
College of Coastal Georgia (XPROD) Operational
Columbus State University (XPROD) Operational
Competency Based Education (XPROD) Operational
Dalton State College (XPROD) Operational
East Georgia State College (XPROD) Operational
Fort Valley State University (XPROD) Operational
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational
Georgia Southwestern State University (XPROD) Operational
Georgia State University (XPROD) Operational
Middle Georgia State University (XPROD) Operational
University of North Georgia (XPROD) Operational
University of West Georgia (XPROD) Operational
USG Human Resources Office of Organizational Development (XPROD) Operational
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational
Valdosta State University (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
USO Conference Rooms/Classrooms Operational
MOVEit Managed File Transfer ? Major Outage
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – KABA Time Clocks ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect - HPRE ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MOVEit Managed File Transfer System (MFT) Maintenance Jun 3, 2023 23:00 - Jun 4, 2023 07:00 EDT
MOVEit (files.usg.edu, ftp.ssc.usg.edu) will be undergoing maintenance beginning on Saturday, June 3, 2023, from 11:00 p.m. until Sunday, June 4, 2023, at 7:00 a.m.

During this time, MOVEit Managed File Transfer System (files.usg.edu, ftp.ssc.usg.edu) will be unavailable. All functionality for the application will be down for an extended period, including SFTP connections. When the service returns we expect to have full functionality, including HTTP and HTTPS, available.

MOVEit files.gosa.ga.gov will not be included in this downtime, and will remain at the same level of functionality until further notice.

Posted on Jun 02, 2023 - 16:56 EDT
Network Support Services (NSS) will be failing over to the backup UGA firewall (UPB) and rebooting the primary firewall (UPA) to attempt to resolve spurious monitoring errors. This maintenance will occur on Monday, June 5, 2023, from 11:00 p.m. until Tuesday, June 6, 2023, at 7:00 a.m.

This maintenance is not expected to be service affecting. UGA Data Center will be operating on the backup firewall for the duration of the failover and reboot process, which should take 30-60 minutes.

Posted on May 31, 2023 - 15:33 EDT
Fort Valley State University - University Wide Network Outage Jun 8, 2023 19:00 - Jun 9, 2023 00:00 EDT
The university's IT Department will be performing network infrastructure upgrades on Thursday, June 8, 2023, from 7:00 p.m. until Friday, June 9, 2023, at 12:00 a.m. During this time, all network services, including, but not limited to, internet access of any kind, D2L, Peoplesoft, Dynamic Forms, Banner, IP Phones, Myapps, SSO, etc. will be offline.

If you have any questions, please contact the office of Information Technology at 478-825-6228.

Posted on Jun 02, 2023 - 13:10 EDT
An AGA Vendor will be relocating fiber along the Capps - Tallahassee span for a Florida DOT project. This maintenance will occur on Monday, June 12, 2023, at 11:00 p.m. until Tuesday, June 13, 2023, at approximately 7:00 a.m.

No outages are expected, services will run in protect.

Posted on May 26, 2023 - 13:20 EDT
An AGA Vendor will be relocating fiber along the Capps - Tallahassee span for a Florida DOT project. This maintenance will occur on Tuesday, June 13, 2023, at 11:00 p.m. until Wednesday, June 14, 2023, at approximately 7:00 a.m.

No outages are expected, services will run in protect.

Posted on May 26, 2023 - 13:25 EDT
An AGA vendor will implement permanent repairs on fiber on both sides of Georgia Tech - Savannah (GTREP). This includes Augusta University - Savannah (GHSUSAV) and Skidaway Institute of Oceanography (SKI). This maintenance will occur on Wednesday, June 14, 2023, from 11:00 p.m. until Thursday, June 15, 2023, at approximately 7:00 a.m.

This will be service affecting.

Sites affected:

- Georgia Tech - Savannah (GTREP)
- Augusta University - Savannah (GHSUSAV)
- Skidaway Institute of Oceanography (SKI)

Posted on May 30, 2023 - 14:47 EDT
OneUSG Connect Scheduled Maintenance - Release 6.42 Jul 14, 2023 23:15 - Jul 15, 2023 12:00 EDT
OneUSG Connect Release 6.42 is currently scheduled for Friday, July 14, 2023, from 11:15 p.m. until Saturday, July 15, 2023, at 12:00 p.m. During this time, OneUSG Connect and OneUSG Connect - Careers will not be available. KABA Time Clocks and OneUSG Connect - Benefits will be available for use. Please note that W-2's will not be available for viewing or printing.

If you have questions or concerns, please contact oneusgsupport@usg.edu

Posted on May 26, 2023 - 15:32 EDT
Past Incidents
Jun 3, 2023

No incidents reported today.

Jun 2, 2023
Completed - The scheduled maintenance has been completed.
Jun 2, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 08:01 EDT
Scheduled - Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Friday, June 2, 2023, from 8:00 a.m. until 5:00 p.m. Banner Managed Services databases will be unavailable during this time.

The following institution will be impacted during this scheduled maintenance window:

-Abraham Baldwin Agricultural College (Starting at 8:00 a.m.)

May 18, 16:39 EDT
Resolved - Trinity Washington Room 6th floor Room 6050 Technology repairs have been completed and the conference room is now open.
Jun 2, 15:49 EDT
Identified - Trinity Washington Room 6th floor Room 6050 Technology is not working and is scheduled for repair.
May 31, 16:46 EDT
Resolved - Trinity Washington Room 7th floor Boardroom (7007) Technology repairs have been completed and the conference room is now open.
Jun 2, 15:49 EDT
Identified - Trinity Washington Room 7th floor Boardroom (7007) Technology is not working and is scheduled for repair.
May 31, 11:29 EDT
Jun 1, 2023

Unresolved incident: MOVEit is currently experiencing an outage that impacts all MOVEit users using HTTP and HTTPS.

May 31, 2023
Resolved - Network Support Services (NSS) has confirmed that the router has been replaced and network access at Valdosta State University is functioning normally at this time.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

May 31, 08:36 EDT
Investigating - Network Support Services (NSS) is currently investigating reports of issues with network services at Valdosta State University. Affected users may be experiencing problems accessing the internet. Additional information will be posted here when it becomes available.
May 30, 15:22 EDT
May 30, 2023
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023
Completed - The scheduled maintenance has been completed.
May 27, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 23:15 EDT
Scheduled - The OneUSG Connect HPROD (Production) database will be unavailable for scheduled maintenance. This maintenance will occur from Friday, May 26, 2023, at 11:15 p.m. until Saturday, May 27, 2023, at 7:00 a.m. During this time, OneUSG Connect and OneUSG Connect - Careers will not be available.

KABA Time Clocks and OneUSG Connect - Benefits will be available for use. KABA Time Clocks may appear offline, but they are still collecting punches.

-Note that W-2s and pay statements will be unavailable for viewing and printing during this time, so please plan accordingly.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu

May 19, 15:53 EDT
Completed - The scheduled maintenance has been completed.
May 27, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 22:03 EDT
Scheduled - Systems Support Services (SSS) will be doing Linux OS patching on Friday, May 26, 2023, at 10:00 p.m. until Saturday, May 27, 2023, at 7:00 a.m. GeorgiaBEST patching begins at 10:00 p.m. and all other services will begin at 11:00 p.m.

During this period, users will be unable to access the affected services. All patched OSes will be rebooted.

Components Affected:

- Augusta University Financials
- Data Warehouse and Business Intelligence
- Georgia Archives (everything except ARCNAS)
- GeorgiaBEST Banner Managed Services
- GeorgiaBEST Degree Works Managed Services
- GeorgiaFIRST Financials
- Georgia ONmyLINE
- INGRESS Registration Sharing System
- MOVEit Managed File Transfer
- OneUSG Connect
- Web Services (www.usg.eduhttps://www.usg.edu)
- Affordable Learning Georgia
- Georgia Archives
- Georgia Film Academy
- GAtracs
- GoBackMoveAhead
- Jimmy Carter Library
- USG Budgetary Reporting System
- USG Foundation

May 17, 14:25 EDT
May 26, 2023
Completed - The scheduled maintenance has been completed.
May 26, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:00 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to update the GeorgiaVIEW PROD Online Learning Environments to version 20.23.5 from Thursday, May 25, 2023, at 9:00 p.m. until Friday, May 26, 2023, at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG PROD institutions affected by this maintenance are:

* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University

May 22, 10:51 EDT
Completed - The scheduled maintenance has been completed.
May 26, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 17:31 EDT
Scheduled - Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Thursday, May 25, 2023, at 5:30 p.m. until Friday, May 26, 2023, at 7:00 a.m. Banner Managed Services databases will be unavailable during this time.

The following institution will be impacted during this scheduled maintenance window:

-Albany State University (Starting at 7:00 p.m.)
-Columbus State University
-Georgia Southwestern State University
-Gordon State College
-Middle Georgia State University (Starting at 6:00 p.m.)
-South Georgia State College (Starting at 6:00 p.m.)
-University of West Georgia (Starting at 10:00 p.m.)

May 18, 16:37 EDT
May 25, 2023
May 24, 2023

No incidents reported.

May 23, 2023
Completed - The scheduled maintenance has been completed.
May 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 17:30 EDT
Scheduled - Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Monday, May 22, 2023, at 5:30 p.m. until Tuesday, May 23, 2023, at 7:00 a.m. Banner Managed Services databases will be unavailable during this time.

The following institution will be impacted during this scheduled maintenance window:

-Georgia Southern University

May 18, 16:35 EDT
May 22, 2023
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of GeorgiaBEST Managed Services. The system should continue operating normally.

In the event that you experience any further issues with GeorgiaBEST Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

May 22, 16:30 EDT
Monitoring - Full functionality of GeorgiaBEST Managed Services at Fort Valley State University has been restored. We will continue to monitor this system for stability. If you are still experiencing issues with GeorgiaBEST Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
May 19, 09:57 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services.
Affected users may be experiencing issues logging into Banner. Additional information will be posted here when the issues are confirmed.

May 19, 09:52 EDT
May 21, 2023

No incidents reported.

May 20, 2023
Completed - The scheduled maintenance has been completed.
May 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 22:00 EDT
Scheduled - Information Technology Services (ITS) will be completing Oracle critical patching in Banner Production environments, Degree Works Production environments, and Ethos Identity Production Environments on Friday, May 19, 2023, from 10:00 p.m. until Saturday, May 20, 2023, at 7:00 a.m.

Banner Managed Services databases, Degree Works Managed Services databases, and Ethos Identity will be unavailable during this time.

A full listing of institutions by application is below.

Banner Managed Services:

- Abraham Baldwin Agricultural College
- Albany State University
- Atlanta Metropolitan State College
- Clayton State University
- College of Coastal Georgia
- Columbus State University
- Dalton State College
- East Georgia State College
- Fort Valley State University
- Georgia College and State University
- Georgia Gwinnett College
- Georgia Southern University
- Georgia Southwestern State University
- Gordon State College
- Middle Georgia State University
- Savannah State University
- South Georgia State College
- University of West Georgia
- Valdosta State University

Degree Works Managed Services:

- Abraham Baldwin Agricultural College
- Albany State University
- Atlanta Metropolitan State College
- College of Coastal Georgia
- Columbus State University
- Dalton State College
- Fort Valley State University
- Georgia Gwinnett College
- Georgia Southwestern State University
- Middle Georgia State University
- Savannah State University
- South Georgia State College

Ethos Identity:

- Atlanta Metropolitan State College
- East Georgia State College
- Fort Valley State University
- Georgia Gwinnett College
- Gordon State College
- Savannah State University
- South Georgia State College

May 2, 16:54 EDT