SYSTEMS STATUS
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 23:00 EDT
Scheduled - Network Support Services (NSS) will be performing code updates on data switches and firewalls at the University System Office in Atlanta. This will occur on Thursday, March 21, 2019 at 11:00 p.m. until Friday, March 22, 2019 at 7:00 a.m. No outages or service interruptions are anticipated during this maintenance.

Sites affected: None
Monitoring - Clayton State University has resolved the external authentication issue, so users should now be able to access Brightspace through the Clayton Central Authentication Service. Information Technology Services (ITS) will continue to monitor this system for stability.

In the event that you experience any further issues with access to Brightspace, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Mar 21, 16:22 EDT
Identified - Information Technology Services (ITS) is currently investigating reports of an issue with external authentication at Clayton State University. Affected users may be experiencing problems with accessing Brightspace through the Clayton Central Authentication Service. ITS is working with the campus to resolve the issue.

Additional information will be posted here as it becomes available.
Mar 21, 10:47 EDT
Identified - USG Cybersecurity received multiple reports of a suspicious email message sent to USO employees. This message has the subject line, “Awaiting Approval.” and may appear to be from someone you know. The body of the message contains the following text:

"Subject: Awaiting Approval.

A document has been sent to you for review and requires signature.

PREVIEW OR DOWNLOAD

Best Regards,
Private Group Communication Service"


These email messages are not legitimate. Please do not open any attachments or click on any embedded link. They could be used to compromise your account credentials and allow intruders access to confidential information. If you receive a message having these characteristics, please delete the message.

If you have additional questions or concerns, please contact the USG Enterprise Service Desk at 706-583-2001, or by email at helpdesk@usg.edu.
Mar 19, 12:15 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
iStrategy Budgetary Reporting System ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect ? Operational
OneUSG Connect - Benefits ? Operational
OneUSG Connect - Time Clock Service ? Operational
OneUSG Connect - Careers Applicant Portal ? Operational
OneUSG Connect - HPLAY Environment ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Under Maintenance
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Under Maintenance
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Information Technology Services (ITS) will be conducting scheduled patch maintenance on the PeachNet Virtual Data Center (VDC) on Friday, March 22, 2019 at 8:00 a.m until 12:00 p.m.

During this period, administrators will not be able to access the VDC interface for managing their VDC environments. Virtual machines (VMs) and VM guests will not be affected during this maintenance and they will continue to run as normal during this maintenance period.
Posted on Mar 20, 10:51 EDT
OneUSG Connect System Maintenance Mar 22, 23:00 - Mar 23, 07:00 EDT
OneUSG Connect will be unavailable for scheduled maintenance from Friday, March 22, 2019 at 11:00 p.m. until Saturday, March 23, 2019 at 7:00 a.m. During this time, OneUSG Connect (HPROD) and OneUSG Connect - Careers Applicant Portal will not be available. KABA Time Clocks and OneUSG Connect - Benefits will still be available for use.
Posted on Mar 20, 11:48 EDT
Information Technology Services (ITS) will be conducting scheduled maintenance of PSQUEST on Wednesday, April 3, 2019 from 7:00 a.m. until 8:00 a.m. The purpose of this maintenance is only to change PSQUEST account passwords. New passwords will be applied to all GeorgiaFIRST PSQUEST accounts as of the New Passwords Effective Date/Time, which is approximately 8:00 am on April 3, 2019. (The PSQUEST account is used for a database-level connection to the PeopleSoft Financials databases, FPROD and FPLAY, data extraction, and reporting purposes.)

Note: Only PSQUEST access to FPROD and FPLAY is affected during this maintenance window. FPROD and FPLAY will still be available for web access.

The PeopleSoft security administrator from each institution should contact the ITS Helpdesk to request the new PSQUEST password, which is available now. The ITS Helpdesk will provide the password only to the authorized PeopleSoft security administrator for your institution.

You should not attempt to use your institution’s PSQUEST account during this maintenance window. If you have any automated scripts, you should take steps to ensure that they do not run during this maintenance window.

Any institution-specific applications, processes or scripts that use the PSQUEST account (pqst###) will need to be updated to reflect the new password as of the New Passwords Effective Date/Time shown above.
Posted on Mar 20, 12:35 EDT
Network Support Services (NSS) will be swapping the existing PeachNet router at Augusta University - Albany (GHSU.ALB) on Thursday, April 4, 2019 from 11:00 a.m. until Friday, April 5, 2019 at 7:00 a.m.

Sites affected: All service to GHSU.ALB will be temporarily unavailable until the maintenance is completed.
Posted on Mar 21, 11:41 EDT
Network Support Services (NSS) will be swapping the existing PeachNet router at Augusta University - Savannah (GHSUSAV) on Friday, April 12, 2019 from 9:00 a.m. until 1:00 p.m.

Sites affected: GHSU-SAV will experience an outage. No resources or services will be accessible until the site work is completed.
Posted on Mar 11, 09:48 EDT
Past Incidents
Mar 22, 2019

No incidents reported today.

Mar 21, 2019
Resolved - After monitoring the situation, Information Technology Services has determined that the external authentication issues affecting Brightspace access at Georgia State University (GSU) have been resolved.

In the event that you experience any further issues with access to Brightspace at GSU, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Mar 21, 16:24 EDT
Monitoring - Georgia State University (GSU) is continuing to work with the system's vendor to schedule and implement additional related updates. GSU will continue to monitor this system for stability.

In the event that you experience any further issues with access to Brightspace, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Mar 7, 16:02 EST
Update - Information Technology Services (ITS) is currently investigating reports of an issue with authentication errors for iCollege at Georgia State University. Affected users may be experiencing errors when clicking on the "CampusID Login" button. Additional information will be posted here when the issues are confirmed.
Feb 28, 07:09 EST
Update - Georgia State University (GSU) technical staff continues to investigate the external authentication issues affecting Brightspace access at GSU. Additional information will be posted here as it becomes available.
Feb 26, 17:04 EST
Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with external authentication at Georgia State University. Affected users may be experiencing problems with accessing Brightspace. Additional information will be posted here when the issues are confirmed.
Feb 20, 13:40 EST
Resolved - This incident has been resolved.
Mar 21, 11:22 EDT
Identified - USG Cybersecurity received multiple reports of a suspicious email message sent to USO employees. This message has the subject line, “New-Invoice” and may appear to be from someone you know. The body of the message contains the following text:

"Subject: New-Invoice

Good morning,

Please review or download your new-Invoice.

Best Regards,"


These email messages are not legitimate. Please do not open any attachments or click on any embedded link. They could be used to compromise your account credentials and allow intruders access to confidential information. If you receive a message having these characteristics, please delete the message.

If you have additional questions or concerns, please contact the USG Enterprise Service Desk at 706-583-2001, or by email at helpdesk@usg.edu.
Mar 19, 08:45 EDT
Completed - The scheduled maintenance has been completed.
Mar 21, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 23:00 EDT
Scheduled - Network Support Services (NSS) will be rebuilding the service PN0192. This is a 10G service between the Georgia Southern University: Statesboro and Savannah campuses. This will occur on Wednesday, March 20, 2019 from 11:00 p.m. until Thursday, March 21, 2019 at 3:00 a.m. The service will be down during the rebuild.

Service affected: PN0192
Mar 12, 13:54 EDT
Mar 20, 2019
Resolved - After monitoring the situation, Information Technology Services (ITS) and D2L have confirmed the Brightspace email impact that was experienced on March 18, 2019 and March 19, 2019 which caused an error message when attempting to send mail has been resolved.

In the event that you experience any further issues, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Mar 20, 15:49 EDT
Monitoring - The D2L Infrastructure teams have been able to restore service and email should now be fully functional. ITS will continue to monitor closely and will follow up with any updates as they become available.
Mar 19, 19:44 EDT
Investigating - Information Technology Services (ITS) was notified that D2L has identified issues with the email tool within the Learning Environment. D2L internal teams are working to quickly resolve the issues.

USG QPROD Institutions potentially impacted by this issue are:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community

USG XPROD Institutions potentially impacted by this issue are:

* Abraham Baldwin Agricultural College
* Clayton State University
* College of Coastal Georgia
* Columbus State University
* Competency Based Education
* Dalton State College
* East Georgia State College
* Fort Valley State University
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
* Georgia Southern University (Armstrong org)
* Georgia Southwestern State University
* Georgia State University
* Middle Georgia State University
* University of North Georgia
* University of West Georgia
* USG Human Resources Office of Organizational Development
* USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
* Valdosta State University
Mar 19, 18:52 EDT
Completed - The scheduled maintenance has been completed.
Mar 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 23:00 EDT
Scheduled - Network Support Services (NSS) will be performing core phone system maintenance on the Avaya telephone system. This will occur on Tuesday, March 19, 2019 at 11:00 p.m. until Wednesday, March 20, 2019 at 7:00 a.m. This maintenance will include the telephone systems at the USO Athens, USO Atlanta, Georgia Public Library Service (GPLS), Georgia Libraries for Accessible Statewide Services (GLASS), and Georgia Archives offices. This should not be service affecting to our telephony sites.

Sites affected: None

If you experience issues with making a call to the ITS Helpdesk main line (706-583-2001) during this maintenance, please send an email to: helpdesk@usg.edu or if your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.
Mar 15, 15:51 EDT
Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019
Completed - The scheduled maintenance has been completed.
Mar 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 23:00 EDT
Scheduled - GeorgiaFIRST PeopleSoft Financials Update 5.44 is scheduled to be applied on Friday, March 15, 2019 at 11:00 p.m. until Saturday, March 16, 2019 at 7:00 a.m. For this update to be applied, the Production database (FPROD) will be shut down and will remain unavailable until the end of the maintenance period.

The following applications will not be available during this scheduled maintenance window:
• GeorgiaFIRST PeopleSoft Financials production (FPROD)
• PSQUEST access
• GeorgiaFIRST Marketplace access
• Expenses and ePro Self-Service Portal
Mar 11, 10:00 EDT
Mar 14, 2019
Completed - The scheduled maintenance has been completed.
Mar 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 23:00 EDT
Scheduled - Network Support Services (NSS) will be installing new LAN switching infrastructure at DB300 in Athens. This will occur on Wednesday, March 13, 2019 at 11:00 p.m. until Thursday, March 14, 2019 at 7:00 a.m. No services will be interrupted as a result of this maintenance.

Sites affected: None
Mar 11, 12:25 EDT
Mar 13, 2019
Completed - The scheduled maintenance has been completed.
Mar 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:00 EDT
Scheduled - Network Support Services (NSS) will be adding Border Gateway Protocol (BGP) on the USO Athens Office (AHN.rtr) router on Tuesday, March 12, 2019 at 11:00 p.m. until Wednesday, March 13, 2019 at 7:00 a.m.

No service interruptions are expected during this maintenance.
Mar 6, 16:03 EST
Completed - The scheduled maintenance has been completed.
Mar 13, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:00 EDT
Scheduled - Network Support Services (NSS) will be reseating a DWDM card at Kennesaw State University (KEN). This will occur on Tuesday, March 12, 2019 from 11:00 p.m. until Wednesday, March 13, 2019 at 3:00 a.m. Sites will remain up on their redundant links as the card restarts.

Sites affected: None
Mar 12, 10:47 EDT
Completed - The scheduled maintenance has been completed.
Mar 13, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:00 EDT
Scheduled - Information Technology Services (ITS) and Shared Service Center (SSC) will be conducting scheduled maintenance on the SSC email system on Tuesday, March 12, 2019 from 10:00 p.m. until Wednesday, March 13, 2019 at 2:00 a.m.

During this time users sending messages to any @ssc.usg.edu email address may see interruptions or delays. It is recommended to avoid sending mail messages during this window.

If you have any questions or concerns, please contact the ITS Helpdesk at 706-583-2001 or helpdesk@usg.edu.
Mar 5, 16:03 EST
Mar 12, 2019
Completed - The scheduled maintenance has been completed.
Mar 12, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 18:00 EDT
Scheduled - Georgia Southwestern State University (GASW) will be performing maintenance on their firewall on Tuesday, March 12, 2019 from 6:00 p.m. until 10:00 p.m. Users will lose connectivity while this maintenance is occurring.

Sites affected: Georgia Southwestern State University (GASW)
Mar 7, 13:50 EST
Completed - The scheduled maintenance has been completed.
Mar 12, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 17:30 EDT
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on the USG Budgetary System on Tuesday, March 12, 2019 from 5:30 p.m. until 6:00 p.m.

ITS will modify and repair the following:
- ADMIN functionality for Ad-Hoc reporting

The application will not be available for reporting during the maintenance period. All data submissions should be postponed until the maintenance period is over.
Mar 12, 10:49 EDT
Mar 11, 2019

No incidents reported.

Mar 10, 2019
Completed - The scheduled maintenance has been completed.
Mar 10, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 08:00 EDT
Scheduled - Georgia Tech Savannah (GTREP) will be performing power maintenance on Sunday, March 10, 2019 from 8:00 a.m. until 12:00 p.m.

Our gear is on a UPS and they are protected with a generator, so no outages are expected.

Sites affected: None
Mar 7, 16:07 EST
Completed - The scheduled maintenance has been completed.
Mar 10, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 08:00 EST
Scheduled - The University of Georgia (UGA) will be performing maintenance on their campus network on Saturday, March 9, 2019, from 8:00 a.m. until 11:59 p.m. During this time the following GALILEO/GIL services/sites hosted at UGA may be unavailable:

* GIL-Find URL redirector (e.g.: gil.uga.edu / gilfind.uga.edu)
* UGA CAS (UGA staff will not be able to retrieve the GALILEO password through Primo)
* Georgia Knowledge Repository (http://www.gaknowledge.org)
* About GALILEO / GALILEO News (about.galileo.usg.edu)
* Digital Library of Georgia (and individual hosted collections) (dlg.gaileo.usg.edu)
* GALILEO Help (help.galileo.usg.edu)
* GALILEO Stats Tool (http://stats.galileo.usg.edu/)
* GALILEO System Status Announcements (status.galileo.usg.edu)
* Historical Voyager catalog data
* Georgia Historic Newspapers (https://gahistoricnewspapers.galileo.usg.edu)
* GeorgiaInfo (https://georgiainfo.galileo.usg.edu/)

The GALILEO homepage, Alma/Primo, and all vendor-hosted databases will remain accessible during this period.

NOTE: Any changes in the GLRI system done on Friday, March 8, 2019 will not be live in production until Monday, March 11, 2019.

More information:
https://status.uga.edu/#/incidents/8494098

GALILEO News and System Status Announcements are now available via RSS feed. Please consider subscribing via the links below:

* News: http://about.galileo.usg.edu/news/
* System Status Announcements: http://status.galileo.usg.edu

If you have any questions or need more information, please use the GALILEO Contact Us form or contact the ITS Help Desk at helpdesk@usg.edu or 1-888-875-3697.
Mar 7, 16:23 EST
Mar 9, 2019
Completed - The scheduled maintenance has been completed.
Mar 9, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 08:00 EST
Scheduled - The University of Georgia (UGA) will be conducting a scheduled maintenance on Saturday, March, 9, 2019 at 8:00 a.m. until approximately 5:00 p.m. This will impact access to Brightspace (eLearning Commons at UGA).

USG Institutions affected by this maintenance are:

* University of Georgia
Mar 5, 12:42 EST
Mar 8, 2019
Completed - The scheduled maintenance has been completed.
Mar 8, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 23:00 EST
Scheduled - Uniti Fiber will be working on their equipment that houses the metro-E circuit from Georgia Institute of Technology (GIT) to University of North Georgia (NGA). This maintenance will occur on Thursday, March 7, 2019 at 11:00 p.m. until Friday, March 8, 2019 at 7:00 a.m.

Services to the University of North Georgia will utilize our protection link during this time. No outages are expected.

Sites affected: None
Mar 6, 15:03 EST
Completed - The scheduled maintenance has been completed.
Mar 8, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 23:00 EST
Scheduled - Network Support Services (NSS) will be replacing the UPS unit located at the Georgia Tech Savannah (GTREP) site. This maintenance will occur on Thursday, March 7, 2019 at 11:00 p.m. until Friday, March 8, 2019 at 7:00 a.m.

Sites Affected: The Metro Ethernet circuits from the work site to College of Coastal Georgia (BRU2), Augusta University - Savannah (GHSUSAV), and Skidaway Institute of Oceanography (SKI) will go down for at least a few minutes.
Mar 6, 12:01 EST