USG Services Status

INGRESS Scheduled Maintenance: Service Affecting

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 2024 - 21:00 EDT

Scheduled - Information Technology Services (ITS) will be completing scheduled maintenance for the INGRESS Registration Sharing service on Friday, September 13, 2024, from 9:00 p.m. until Saturday, September 14, 2024, at 5:00 a.m.

During this time, all users will be unable to access INGRESS.
Sep 13, 2024 21:00 - Sep 14, 2024 05:00 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational

Augusta Health eShop Operational

AUFPLAY Operational

Data Warehouse and Business Intelligence Operational

GA DOE K-12 Network Operational

GAfutures Operational

GALILEO - Georgia's Virtual Library Operational

GALILEO Operational

GIL Operational

GIL Express Operational

Georgia Archives Operational

ARCNAS Operational

Content Manager Operational

Finding Aids Operational

Historical Organizations Directory Operational

Virtual Vault Operational

GeorgiaBEST Banner Managed Services Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Atlanta Metropolitan State College Operational

Clayton State University Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

East Georgia State College Operational

Fort Valley State University Operational

Georgia College and State University Operational

Georgia Gwinnett College Operational

Georgia Southern University Operational

Georgia Southwestern State University Operational

Gordon State College Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

University of West Georgia Operational

Valdosta State University Operational

GeorgiaBEST Degree Works Managed Services Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Atlanta Metropolitan State College Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

Fort Valley State University Operational

Georgia Gwinnett College Operational

Georgia Southwestern State University Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

GeorgiaFIRST Financials Operational

GeorgiaFIRST PeopleSoft Financials Operational

GeorgiaFIRST Marketplace Operational

TeamMate Audit Management System Operational

FPLAY Operational

GeorgiaFIRST Marketplace UIT Operational

Georgia ONmyLINE Operational

GeorgiaVIEW Online Learning Operational

GeorgiaVIEW Online Learning Environment (QPROD) Operational

GeorgiaVIEW Online Learning Environment (XPROD) Operational

Augusta University Operational

Georgia Southern University Operational

Albany State University (QPROD) Operational

Atlanta Metropolitan State College (QPROD) Operational

Georgia College and State University (QPROD) Operational

Georgia Gwinnett College (QPROD) Operational

Georgia Highlands College (QPROD) Operational

Gordon State College (QPROD) Operational

Kennesaw State University (QPROD) Operational

Savannah State University (QPROD) Operational

South Georgia State College (QPROD) Operational

University of Georgia (QPROD) Operational

USG Training Initiatives (QPROD) Operational

GeorgiaVIEW Community (QPROD) Operational

Abraham Baldwin Agricultural College (XPROD) Operational

Clayton State University (XPROD) Operational

College of Coastal Georgia (XPROD) Operational

Columbus State University (XPROD) Operational

Competency Based Education (XPROD) Operational

Dalton State College (XPROD) Operational

East Georgia State College (XPROD) Operational

Fort Valley State University (XPROD) Operational

Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational

Georgia Southwestern State University (XPROD) Operational

Georgia State University (XPROD) Operational

Middle Georgia State University (XPROD) Operational

University of North Georgia (XPROD) Operational

University of West Georgia (XPROD) Operational

USG Human Resources Office of Organizational Development (XPROD) Operational

USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational

Valdosta State University (XPROD) Operational

INGRESS Registration Sharing System Under Maintenance

Internal USO Services Operational

FS1 File Sharing Service Operational

USO BoardEffect Operational

USO Email and Calendar Operational

USO SharePoint / OneDrive Operational

USO SSO Operational

USO Teams Operational

USO Telephone System Operational

USO VPN Operational

USO Corporate Applications Operational

USO Conference Rooms/Classrooms Operational

MOVEit Managed File Transfer Operational

OneUSG Connect Operational

OneUSG Connect – Database Operational

OneUSG Connect – Core Practitioner Operational

OneUSG Connect – Employee and Manager Self-Service Operational

OneUSG Connect – Benefits: Alight Operational

OneUSG Connect – Benefits: Retirement @ Work Operational

OneUSG Connect – HPLAY Operational

OneUSG Connect - HPRE Operational

OneUSG Connect- Careers Applicant Access Operational

OneUSG Connect – HTRN Operational

OneUSG Connect - TCP Time Clocks Operational

PeachNet Cloud Services Operational

PeachNet Virtual Data Center Operational

PeachNet Cloud Backup Operational

PeachNet Network Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Apogee Operational

Atlanta Metropolitan State College Operational

Augusta University Operational

Clayton State University Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

East Georgia State College Operational

Fort Valley State University Operational

Georgia Archives Operational

Georgia College & State University Operational

Georgia Department of Audits Operational

Georgia Department of Transportation Operational

Georgia Gwinnett College Operational

Georgia Highlands College Operational

Georgia Institute of Technology Operational

Georgia Law Reapportionment Office Operational

Georgia Public Library Service Operational

Georgia Southern University Operational

Georgia Southwestern State University Operational

Georgia State University Operational

Georgia Student Finance Commission Operational

Gordon State College Operational

Kennesaw State University Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

University of Georgia Operational

University of North Georgia Operational

University of West Georgia Operational

ITS Data Center (DB300) Operational

UGA Data Center (Boyd) Operational

USO Athens Office Operational

USO Atlanta Office Operational

USO Shared Services Center Operational

Valdosta State University Operational

ServiceNow Operational

USG Identity Proxy Operational

USG Status Page Operational

USG Technology Store Operational

USO Cybersecurity Alerts Operational

Web Services (www.usg.edu) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GeorgiaFIRST and Augusta University Financials Release 5.96/1.66 Sep 13, 2024 23:00 - Sep 14, 2024 12:00 EDT

GeorgiaFIRST and Augusta University Financials will be unavailable for scheduled maintenance (Release 5.96/1.66) from Friday, September 13, 2024, at 11:00 p.m. until Saturday, September 14, 2024, at 12:00 p.m.

The following applications will not be available during this scheduled maintenance window:

- GeorgiaFIRST PeopleSoft Financials production (FPROD)
- PSQUEST access
- GeorgiaFIRST Marketplace access
- Expenses and ePro Self-Service Portal
- Augusta University PeopleSoft Financials Production (AUFPROD)
- Health eShop Access
Posted on Sep 12, 2024 - 16:48 EDT

Systems Support Services Scheduled Maintenance - Legacy Web Applications Sep 16, 2024 23:00 - Sep 17, 2024 07:00 EDT

Systems Support Services (SSS) will be doing Linux OS patching for Legacy Web Applications on
Monday, September 16, 2024, at 11:00 p.m. until Tuesday, September 17, 2024, at 7:00 a.m.

During this period, users will be unable to access the affected services:

* Web Services www.usg.edu Legacy Web Applications
* Academic Calendars
* Accounts Receivable
* Budget Reporting Application
* CEU Reports
* Employee Exit Survey
* Environmental & Occupational Safety (RTK)
* Facility Naming Reports
* Find Your School
* GA Archives Searches
* GAtransfers Course to Exam tool
* Public Private Real Estate Ventures (PPV)
* Small & Multicultural Supplier Participation
* Student Discipline Action Reports (SDARS)
* Study Abroad Directory
Posted on Sep 13, 2024 - 16:22 EDT

PeachNet Scheduled Maintenance - Isilon & TUCS Switch Move Oct 3, 2024 23:00 - Oct 4, 2024 07:00 EDT

Network Support Services (NSS) will be moving Isilon resources in the DB300 datacenter from out-of-support data switches to the updated DB300 switch infrastructure. Also two connections on the TUCS UCS chassis will be moved from access switches to the distribution switches to avoid a future congestion issue.

This maintenance will occur from Thursday, October 3, 2024, at 11:00 p.m. until Friday, October 4, 2024, at 7:00 a.m.

IMPACT: None expected. All resources being moved have redundant connections and the moves will be done incrementally to avoid downtime. However, there is the possibility of brief loss of connectivity to Isilon resources or virtual machines hosted on the TUCS chassis.
Posted on Sep 10, 2024 - 15:41 EDT

PeachNet Scheduled Accelecom Maintenance - Abraham Baldwin Agricultural College (ABAC) Oct 25, 2024 23:00 - Oct 26, 2024 07:00 EDT

Accelecom will be repairing OPGW damaged fibers from Thomasville (POP) to Bainbridge, Ga (ABAC).

This maintenance will occur from Friday, October 25, 2024, at 11:00 p.m. until Saturday, October 26, 2024, at 7:00 a.m.

Services affected: Service for the state will run in protect.
Posted on Sep 12, 2024 - 16:38 EDT

PeachNet Scheduled Accelecom Maintenance - Abraham Baldwin Agricultural College (ABAC) Oct 26, 2024 23:00 - Oct 27, 2024 07:00 EDT

Accelecom will be repairing OPGW damaged fibers from Thomasville (POP) to Bainbridge, Ga (ABAC).

This maintenance will occur from Saturday, October 26, 2024, at 11:00 p.m. until Sunday, October 27, 2024, at 7:00 a.m.

Services affected: Service for the state will run in protect.
Posted on Sep 12, 2024 - 16:37 EDT

Past Incidents

Sep 13, 2024

Microsoft 365 Authentication Issues

Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of Microsoft 365 Authentication. The system should continue operating normally.

In the event that you experience any further issues with Microsoft 365 Authentication, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 13, 12:00 EDT

Monitoring - Microsoft is reporting that they have worked with the third-party Internet Service Provider (ISP) and confirmed that a change within their managed-environment resulted in impact. The ISP has reverted the change and they are now seeing signs of recovery. They are continuing to monitor network telemetry data to ensure a full recovery.
Sep 12, 10:14 EDT

Investigating - Microsoft is having a service disruption for all Microsoft 365 services. You may see disruptions or be unable to access Microsoft 365 until the issue is resolved. Microsoft is actively working on resolving the issue. Updates will be posted here as they become available.
Sep 12, 09:23 EDT

Scheduled PeachNet Maintenance at KSU

Completed - The scheduled maintenance has been completed.
Sep 13, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 EDT

Scheduled - Accelecom will be performing fiber maintenance between KSU-56 Marietta. This maintenance will occur on Friday, September 13, 2024, at 12:00 a.m. until 5:00 a.m.

Services affected: Service on the Northwest Ring will run in protect
Sep 3, 11:42 EDT

Sep 12, 2024

Systems Support Services Scheduled Maintenance - Windows Operating System (OS)

Completed - The scheduled maintenance has been completed.
Sep 12, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:00 EDT

Scheduled - Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, September 11, 2024, at 11:00 p.m. until Thursday, September 12, 2024, at 7:00 a.m.

During this period, the following services may be intermittently unavailable:
- Data Warehouse and Business Intelligence - Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services:
- Axiom
- BDM
- CampusLogic Connect
- AIMS Parking services
- MOVEit Managed File Transfer (files.usg.edu)
- SSC MoveIT
- SSC Phones
- TeamMate Audit Management Legacy Archive System
- USO Active Directory
- USG Foundation Accounting Service
- VPN
Sep 6, 16:49 EDT

Sep 11, 2024

PeachNet Scheduled Maintenance - F5 Silverline Maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 EDT

Scheduled - F5 Silverline tunnel for DDOS mitigation will be moved to another core router. Filtered traffic, which includes primary DNS, will run in protect.

This maintenance will occur on Tuesday, September 10, 2024, at 11:00 p.m. until Wednesday, September 11, 2024, at 7:00 a.m.

Sites affected: 56M; no production impact is expected.
Sep 6, 17:05 EDT

Scheduled PeachNet Maintenance at KSU

Completed - The scheduled maintenance has been completed.
Sep 11, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 EDT

Scheduled - Accelecom will be performing fiber maintenance between KSU-56 Marietta. This maintenance will occur on Wednesday, September 11, 2024, at 12:00 a.m. until 5:00 a.m.

Services affected: Service on the Northwest Ring will run in protect
Sep 3, 11:42 EDT

Sep 10, 2024

Scheduled PeachNet Maintenance at KSU

Completed - The scheduled maintenance has been completed.
Sep 10, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:00 EDT

Scheduled - Accelecom will be performing fiber maintenance between KSU-56 Marietta. This maintenance will occur on Tuesday, September 10, 2024, at 12:00 a.m. until 5:00 a.m.

Services affected: Service on the Northwest Ring will run in protect
Sep 3, 11:42 EDT

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

Systems Support Services Scheduled Maintenance - Linux Operating System (OS) Patching (Multiple Services Affected)

Completed - The scheduled maintenance has been completed.
Sep 7, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:00 EDT

Scheduled - Systems Support Services (SSS) will be doing Linux OS patching on Friday, September 6, 2024, at 11:00 p.m. until Saturday, September 7, 2024, at 7:00 a.m. GeorgiaBest patching begins at 11:00 p.m. and all other services will begin at 12:00 a.m.

During this period, users will be unable to access the affected services. All patched OSes will be rebooted.

Components Affected:

* Augusta University Financials
* Data Warehouse and Business Intelligence
* Georgia Archives (everything except ARCNAS)
* GeorgiaBEST Banner Managed Services
* GeorgiaBEST Degree Works Managed Services
* GeorgiaFIRST Financials
* Georgia ONmyLINE
* INGRESS Registration Sharing System
* MOVEit Managed File Transfer
* OneUSG Connect
* Web Services (www.usg.edu https://www.usg.edu)
* Affordable Learning Georgia
* Georgia Archives
* Georgia Film Academy
* GAtracs
* GoBackMoveAhead
* Jimmy Carter Library
* USG Budgetary Reporting System
* USG Foundation
Sep 3, 14:12 EDT

Sep 6, 2024

Network Outage - Augusta University - School of Nursing at Athens (SONAT)

Resolved - Information Technology Services (ITS) has confirmed the stability of network access at Augusta University - School of Nursing at Athens (SONAT). No further outages are expected.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Sep 6, 16:51 EDT

Monitoring - Information Technology Services (ITS) is reporting that network access to the School of Nursing at Athens (SONAT) has been restored. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 6, 08:24 EDT

Investigating - Information Technology Services (ITS) is reporting a network outage for Augusta University - School of Nursing at Athens (SONAT). Affected users may be experiencing loss of internet connectivity. A ticket has been created with AT&T.

Additional information will be posted here when it becomes available.
Sep 5, 14:26 EDT

GIL Courier Service Schedule Interruption

Resolved - This incident has been resolved. Pick up and deliveries are back to normal.
Sep 6, 11:41 EDT

Identified - Information Technology Services (ITS) has been notified by Stat Courier that GIL Express Courier Service will not make deliveries or pickups to the following USG libraries today. Deliveries are expected to resume tomorrow.

-8-DEC-GCD Georgia State university
-8-CLA-GCD Georgia State University
-8-AUG-GJG Augusta University Summerville Campus
-8-AUG-GXM Augusta University - Health Sciences Campus
-8-COV-GCD Georgia State University
Sep 5, 12:37 EDT

USG Technology Store Issues Reported

Resolved - The USG Technology Store is operating as normal and customers can now access both sides of the web store.

In the event that you experience any further issues with the USG Technology Store, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 6, 08:31 EDT

Identified - The USG Technology Store is currently experiencing technical issues affecting the "For Work" side of the USG Technology Store webpage, techstore.usg.edu. Student access is available.

Users may encounter the error:
"Sorry! You have no permission to view this page.
Please contact the website administrator, click here to continue."

USG Support Staff are currently working with the vendor to resolve and mitigate this issue.

Additional information will be posted here as it becomes available.

In the meantime, if you have any questions or need assistance with a transaction, please email us at techstore@usg.edu
Aug 22, 16:14 EDT

PeachNet Scheduled Maintenance - Georgia State University - Dunwoody Campus (GPCDUN) and Georgia State University - Alpharetta (GSUALP)

Completed - The scheduled maintenance has been completed.
Sep 6, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 23:00 EDT

Scheduled - Zayo is performing routine fiber splicing in an embargo HIGH splice case.

This maintenance will occur on Thursday, September 5, 2024, at 11:00 p.m. until Friday, September 6, 2024, at 7:00 a.m.

Services affected: Service on the North Ring will run in protect.
Sep 3, 17:25 EDT

Sep 5, 2024

Mitel Phone System Issues Reported

Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of the Mitel phone system. The system should continue operating normally.

In the event that you experience any further issues with Mitel, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 5, 08:33 EDT

Monitoring - Information Technology Services (ITS) has restored full functionality of the Mitel phone system. We will continue to monitor this system for stability. If you are still experiencing issues with Mitel phones, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 4, 18:23 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with the phone system. Affected users can submit a support request via Email at: helpdesk@usg.edu, Email: oneusgsupport@usg.edu, or via Self Service at: https://usg.service-now.com/usgsp

If your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.
Sep 4, 18:02 EDT

PeachNet Scheduled Maintenance - Georgia State University - Dunwoody Campus (GPCDUN) and Georgia State University - Alpharetta (GSUALP)

Completed - The scheduled maintenance has been completed.
Sep 5, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 23:00 EDT

Scheduled - Zayo is performing routine fiber splicing in an embargo HIGH splice case.

This maintenance will occur on Wednesday, September 4, 2024, at 11:00 p.m. until Thursday, September 5, 2024, at 7:00 a.m.

Services affected: Service on the North Ring will run in protect.
Sep 3, 17:25 EDT

Sep 4, 2024

GeorgiaVIEW Maintenance for PROD - NOT SERVICE AFFECTING

Completed - The scheduled maintenance has been completed.
Sep 4, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 21:00 EDT

Scheduled - D2L will be conducting non-service affecting maintenance to apply a hotfix to the GeorgiaVIEW PROD Online Learning Environments from Tuesday, September 3, 2024, at 9:00 p.m. until Wednesday, September 4, 2024, at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG PROD institutions affected by this maintenance are:
* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University
Sep 3, 10:18 EDT

PeachNet Scheduled Maintenance - Georgia State University - Dunwoody Campus (GPCDUN) and Georgia State University - Alpharetta (GSUALP)

Completed - The scheduled maintenance has been completed.
Sep 4, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 23:00 EDT

Scheduled - Zayo is performing routine fiber splicing in an embargo HIGH splice case.

This maintenance will occur on Tuesday, September 3, 2024, at 11:00 p.m. until Wednesday, September 4, 2024, at 7:00 a.m.

Services affected: Service on the North Ring will run in protect.
Sep 3, 17:24 EDT

Sep 3, 2024

Multi-Site DOE Outage Reported – DOE - K-12

Resolved - After monitoring the situation, Network Support Services (NSS) has confirmed the stability of the affected sites. The system should continue operating normally.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 3, 16:31 EDT

Monitoring - Network Support Services (NSS) is reporting a brief multi-site DOE outage. All sites have Comcast as their last mile provider. ENA has been notified and is currently working with the vendor to investigate the cause. The affected sites are currently back online and being monitored for stability. Updates will be provided when possible.

Sites Affected: DOE K-12
Aug 23, 11:11 EDT

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.