OneUSG Connect Scheduled Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 21:00 EDT
Scheduled - ITS will be conducting scheduled maintenance on OneUSG Connect (HPROD) from 9:00 p.m. on Friday, June 23, 2017 to approximately 8:00 a.m. on Thursday, June 29, 2017 (ET). During this time, OneUSG Connect (HPROD) will not be available. KABA Time Clocks will still be available for use.

Systems Affected:

- OneUSG Connect

- PSQUEST Access

- MSQUEST Access

Institutions Affected:

- Columbus State University

- Georgia Gwinnett College

- Georgia Southwestern State University

- Georgia College & State University

- University System Offices

- Valdosta State University

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Blackboard Collaborate ? Operational
G2I Data Warehouse and Business Intelligence ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Bainbridge College Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Bainbridge State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financial Service Under Maintenance
GeorgiaFIRST Marketplace Operational
iStrategy Budgetary Reporting System ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
GA DOE K-12 Network ? Operational
INGRESS Registration Sharing System ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Under Maintenance
One USG Connect ? Under Maintenance
OneUSG Connect - Benefits ? Operational
OneUSG Connect - Time Clock Service ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Bainbridge State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Under Maintenance
Dalton State University Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Under Maintenance
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Under Maintenance
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Under Maintenance
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
UGA Data Center Operational
USO Athens Office Under Maintenance
USO Atlanta Office Under Maintenance
Valdosta State University Under Maintenance
ServiceNow ? Operational
TouchNet ? Operational
USG Identity Proxy ? Operational
USG Technology Store ? Operational
USO Tools Operational
ITS Telephone System ? Operational
USO Exchange ? Operational
USO Skype for Business ? Operational
USO SharePoint ? Operational
USO SSO ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 27, 2017

No incidents reported today.

Jun 26, 2017
Information and Web Services Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 26, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 17:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on the Jimmy Carter Presidential Library and Museum web site on Monday, June 26, 2017 from 5:00 p.m. until approximately 8:00 p.m. (ET). During this period, users will not be able to access the Jimmy Carter website and its Digital Library.

Sites affected: Jimmy Carter Presidential Library and Museum (https://www.jimmycarterlibrary.gov/)
Jun 20, 11:34 EDT
Jun 25, 2017

No incidents reported.

Jun 24, 2017

No incidents reported.

Jun 22, 2017
PeachNet Scheduled Maintenance at the Georgia Tech Rich Building
Completed - The scheduled maintenance has been completed.
Jun 22, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 23:00 EDT
Scheduled - AT&T will be upgrading the State of Georgia router that peers with PeachNet at the Georgia Tech Rich Building from 11:00 p.m. Wednesday June 21, 2017 until approximately 3:00 a.m. Thursday June 22, 2017 (ET). During this period, State of Georgia (GTA) resources will be unavailable through the PeachNet peering.
Jun 19, 15:12 EDT
Jun 21, 2017
Hardware Issue May Impact Multiple Systems
Resolved - After monitoring the situation overnight, ITS has confirmed the stability of all systems impacted by yesterday’s hardware failure. Everything should continue operating normally at this time.

Upon further investigation, ITS technical staff determined that only the following systems were impacted:

-GeorgiaBEST Banner Managed Services
--Albany State University
--Dalton State College

-Georgia BEST DegreeWorks Managed Services
--South Georgia State College

Each system was unavailable for a period of approximately three minutes Tuesday afternoon. During this period, ITS did not receive any reports from impacted customers.

In the event that you experience any further issues, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jun 21, 10:31 EDT
Identified - Information Technology Services (ITS) has identified a hardware failure that may impact multiple systems. Although no reports have been made at this time, affected users may experience issues logging into or using the following services:

-GeorgiaBEST Banner Managed Services
--Albany State University
--Dalton State College
--Georgia Gwinnett College
--Savannah State University
-GeorgiaBEST DegreeWorks Managed Services
--Columbus State University
--Georgia Gwinnett College
--College of Coastal Georgia
--South Georgia State College

ITS system failover processes have automatically been engaged to minimize impact. ITS technical staff are working to assess the statuses of any impacted systems as quickly as possible.

Additional information will be posted here when it becomes available.
Jun 20, 15:33 EDT
PeachNet Scheduled Maintenance at Augusta University
Completed - The scheduled maintenance has been completed.
Jun 21, 05:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:01 EDT
Scheduled - ITS will be conducting scheduled maintenance on Augusta University (MCGA.RTR) from 11:00 p.m. Tuesday, June 20, 2017 until approximately 5:00 a.m. Wednesday, June 21, 2017 (ET). The entire router will be down during the window but all services should use the secondary router MCGN.RTR.

This should not be service affecting.
Jun 15, 14:27 EDT
Jun 19, 2017
OneUSG Connect Issues Reported
Resolved - After monitoring this situation throughout the afternoon, ITS has confirmed the stability of OneUSG Connect. The system should continue operating normally.

If you are still experiencing issues with OneUSG Connect, please contact the USG Shared Services Center at 877-251-2644 or sscsupport@ssc.usg.edu.
Jun 19, 17:03 EDT
Monitoring - ITS has restored full functionality of OneUSG Connect. We will continue to monitor this system for stability for the rest of the day. If you are still experiencing issues with OneUSG Connect, please contact the USG Shared Services Center at 877-251-2644 or sscsupport@ssc.usg.edu.
Jun 19, 10:45 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with OneUSG Connect. Affected users are unable to access the system. Additional information will be posted here when it becomes available.
Jun 19, 10:27 EDT
GeorgiaFIRST PeopleSoft Expense Processing Issue Identified
Resolved - ITS has confirmed that GeorgiaFIRST PeopleSoft Expense Processing is functioning normally at this time. Institutions can now resume running Stage Payments and Unstage Payments processes in Expense Processing.

In the event that you experience any further issues with GeorgiaFIRST PeopleSoft Expense Processing, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jun 19, 16:47 EDT
Identified - GeorgiaFIRST PeopleSoft Expense Processing is not functioning correctly for Staging and processing payments. Please do not run Stage Payments or Unstage Payments processes in Expense Processing or delete/cancel any processes until further notice.
ITS is currently working on a solution to this known issue. We will update the website and listservs as soon as we have additional information.
Jun 16, 17:16 EDT
Jun 18, 2017

No incidents reported.

Jun 17, 2017
GeorgiaFIRST PeopleSoft Update (FPROD) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 21:00 EDT
Scheduled - ITS will be conducting scheduled maintenance on GeorgiaFIRST PeopleSoft (FPROD) from 9:00 p.m. on Friday, June 16, 2017 to approximately 7:00 a.m.(ET) Saturday, June 17, 2017 to apply GeorgiaFIRST PeopleSoft Financials Update 5.25. During this period, GeorgiaFIRST PeopleSoft (FPROD) will not be available.

Systems Affected:

- GeorgiaFIRST PeopleSoft Financials production (FPROD)
- PSQUEST access
- GeorgiaFIRST Marketplace access
Jun 16, 10:19 EDT
Jun 15, 2017

No incidents reported.

Jun 14, 2017
PeachNet Scheduled Maintenance at South Georgia State College (Waycross Campus)
Completed - The scheduled maintenance has been completed.
Jun 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 23:01 EDT
Scheduled - Alma Telephone Company (ATC) is performing maintenance on a leased pair of fibers at South Georgia State College (Waycross Campus) from 11:00 p.m. on Tuesday, June 13, 2017 until approximately 6:00 a.m. on Wednesday, June 14, 2017 (ET). This should not be service affecting. Services will run in protected mode.
May 30, 15:43 EDT
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