SYSTEMS STATUS

GALILEO: Library Technology Maintenance for Public Libraries, January 15-18, 2022
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:01 EST
Scheduled - System maintenance planned for January 15-18 may at times impact GALILEO access for public library patrons using single sign on (PINES ID/password) to login to GALILEO resources from off-site/outside the library. This maintenance will occur on Saturday, January 15, 2022 from 6:00 p.m. until Tuesday, January 18, 2022 at 6:00 a.m.

Libraries Systems Impacted:

- Live Oak Public Libraries
- Athens Regional Library System
- Piedmont Regional Library System
- Dougherty County Public Library
- Clayton County Library System
- Henry County Library System
- Greater Clarks Hill Regional Libraries
- Augusta-Richmond County Library System
- Jefferson County Library
- Screven-Jenkins Regional Library
- West Georgia Regional Library
- Troup Harris Regional Library
- Bartram Trail Regional Library
- Middle Georgia Regional Library
- Houston County Public Libraries
- Azalea Regional Library System
- Statesboro Regional Public Libraries
- Marshes of Glynn Libraries
- Pine Mountain Regional Library System


Workarounds:

Access GALILEO in the library; in library use will not be impacted
Contact your public library and request the current GALILEO password, then login at: https://galileo.usg.edu
GeorgiaFIRST Financials Self-Service Application Public Network Availability Issue
Update - GeorgiaFIRST Financials Self Service, which includes Travel & Expenses and the GeorgiaFIRST Marketplace, was taken offline December 14, 2021 beginning at 11:30 a.m. to protect the community from a potential malicious vulnerability. The system is still unavailable to all public-facing GeorgiaFIRST Financials Self-Service applications as we monitor this vulnerability.

As a reminder, we have restored access for users accessing the system on a USG network or through the VPN; however, the public-facing access is not currently available.

We regret any inconvenience this may cause, but this is a critical situation that is quickly evolving.
Dec 17, 13:59 EST
Update - GeorgiaFIRST Financials Self Service, which includes Travel & Expenses and the GeorgiaFIRST Marketplace, was taken offline December 14, 2021 beginning at 11:30 a.m. to protect the community from a potential malicious vulnerability. The system is still unavailable to all public-facing GeorgiaFIRST Financials Self-Service applications as we monitor this vulnerability.

As a reminder, we have restored access for users accessing the system on a USG network or through the VPN; however, the public-facing access is not currently available.

We regret any inconvenience this may cause, but this is a critical situation that is quickly evolving.
Dec 17, 08:33 EST
Monitoring - GeorgiaFIRST Financials Self Service, which includes Travel & Expenses and the GeorgiaFIRST Marketplace, was taken offline yesterday December 14, 2021 beginning at 11:30 a.m. to protect the community from a potential malicious vulnerability. The system is still unavailable to all public-facing GeorgiaFIRST Financials Self-Service applications as we monitor this vulnerability until 12:00 p.m. on December 15, 2021.

We have restored access for users accessing the system on a USG network or through the VPN; however, the public-facing access is not currently available.

We have received guidance from Oracle and have implemented their recommended remediation tasks last night. We anticipate the public facing GeorgiaFIRST Financials Self Service sites will be fully restored to in service by 12:00 p.m. on December 15, 2021. ITS will provide additional updates if the situation changes.

We regret any inconvenience this may cause, but this is a critical situation that is quickly evolving.
Dec 15, 10:02 EST

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Under Maintenance
GALILEO ? Under Maintenance
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
Augusta University Operational
Georgia Southern University Operational
Albany State University (QPROD) Operational
Atlanta Metropolitan State College (QPROD) Operational
Georgia College and State University (QPROD) Operational
Georgia Gwinnett College (QPROD) Operational
Georgia Highlands College (QPROD) Operational
Gordon State College (QPROD) Operational
Kennesaw State University (QPROD) Operational
Savannah State University (QPROD) Operational
South Georgia State College (QPROD) Operational
University of Georgia (QPROD) Operational
USG Training Initiatives (QPROD) Operational
GeorgiaVIEW Community (QPROD) Operational
Abraham Baldwin Agricultural College (XPROD) Operational
Clayton State University (XPROD) Operational
College of Coastal Georgia (XPROD) Operational
Columbus State University (XPROD) Operational
Competency Based Education (XPROD) Operational
Dalton State College (XPROD) Operational
East Georgia State College (XPROD) Operational
Fort Valley State University (XPROD) Operational
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational
Georgia Southwestern State University (XPROD) Operational
Georgia State University (XPROD) Operational
Middle Georgia State University (XPROD) Operational
University of North Georgia (XPROD) Operational
University of West Georgia (XPROD) Operational
USG Human Resources Office of Organizational Development (XPROD) Operational
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational
Valdosta State University (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – KABA Time Clocks ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Systems Support Services Non-Disruptive Maintenance - NS3 and NS4 DNS Servers Jan 17, 23:00 - Jan 18, 07:00 EST
System Support Services (SSS) will be conducting non-disruptive scheduled maintenance on the NS3 and NS4 DNS servers. This maintenance will occur on Monday, January 17, 2022 at 11:00 p.m. until Tuesday, January 18, 2022 at 7:00 a.m.

Due to the redundant nature of DNS, no user impact is expected.
Posted on Jan 14, 16:16 EST
PeachNet Scheduled Maintenance - College of Coastal Georgia Brunswick - SERVICE AFFECTING Jan 18, 23:00 - Jan 19, 07:00 EST
Network Support Services (NSS) will be replacing a failed UPS unit on the College of Coastal Georgia campus in Brunswick. This maintenance will occur on Tuesday, January 18, 2022 at 11:00 p.m. until Wednesday, January 19, 2022 at 7:00 a.m.

This maintenance is service affecting. The campus will have no internet connectivity during the maintenance.
Posted on Jan 14, 13:19 EST
Systems Support Services Non-Disruptive Maintenance - NS1 and NS2 DNS Servers Jan 19, 23:00 - Jan 20, 07:00 EST
System Support Services (SSS) will be conducting non-disruptive scheduled maintenance on the NS1 and NS2 DNS servers. This maintenance will occur on Wednesday, January 19, 2022 at 11:00 p.m. until Thursday, January 20, 2022 at 7:00 a.m.

Due to the redundant nature of DNS, no user impact is expected.
Posted on Jan 14, 16:18 EST
PeachNet Network Scheduled VPN Maintenance Jan 19, 23:00 - Jan 20, 03:00 EST
Network Support Services (NSS) will implement a GTM wide IP for the BOR VPN to provide redundancy. The primary BOR VPN portal (vpn.bor.usg.edu) may experience a service interruption at some point during the maintenance window. The secondary BOR VPN portal (tvpn.bor.usg.edu) will not experience a service interruption. This maintenance will occur on Wednesday, January 19, 2022, at 11:00 p.m. until Thursday, January 20, 2022, at 3:00 a.m.

Services impacted: Primary BOR VPN (portal: vpn.bor.usg.edu)
Posted on Jan 7, 15:30 EST
GeorgiaBEST Scheduled Maintenance - Banner Managed Services Upgrades Feb 10, 17:30 - Feb 11, 07:00 EST
Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Thursday, February 10, 2022 at 5:30 p.m. until Friday, February 11, 2022 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.

The following institutions will impacted during this scheduled maintenance window:

- Abraham Baldwin Agricultural College
- Clayton State University
- Fort Valley State University
- Georgia College and State University
- Georgia Gwinnett College
- Georgia Southwestern State University
- Gordon State College
- Middle Georgia State University
- Savannah State University
Posted on Dec 17, 13:38 EST
GeorgiaBEST Scheduled Maintenance - Banner Managed Services Upgrades Feb 11, 17:30 - Feb 12, 07:00 EST
Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Friday, February 11, 2022 at 5:30 p.m. until Saturday, February 12, 2022 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.

The following institutions will impacted during this scheduled maintenance window:

- Albany State University
- Atlanta Metropolitan State College
- College of Coastal Georgia
- Columbus State University
- Dalton State College
- East Georgia State College
- Georgia Southern University
- South Georgia State College
- University of West Georgia - Start time: 10:00 p.m.
- Valdosta State University
Posted on Dec 17, 13:38 EST
Past Incidents
Jan 17, 2022

No incidents reported today.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

Unresolved incident: GALILEO: Library Technology Maintenance for Public Libraries, January 15-18, 2022.

Jan 14, 2022
GeorgiaBEST Managed Services Issue Reported- Middle Georgia State University
Resolved - Information Technology Services (ITS) has confirmed restoration of functionality to Banner Managed Services for Middle Georgia State University. The Campus Ethos IDP server was down.

After Campus Ethos IDP server was restarted, the connection and stability of GeorgiaBEST Managed Services at Middle Georgia State University was restored. The system should continue operating normally.

In the event that you experience any further issues with GeorgiaBEST Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 14, 11:32 EST
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services. Affected users may be experiencing a connection issue with Banner.

Additional information will be posted here when the issues are confirmed.

Sites Affected: Middle Georgia State University
Jan 14, 09:16 EST
GeorgiaBEST Managed Services Issue Reported - Fort Valley State University
Resolved - Information Technology Services (ITS) has confirmed restoration of functionality to Banner Managed Services for Fort Valley State University. After upgrades were applied services needed to be restarted.

Application Navigator and Banner Event Publisher were restarted which has restored the connection and stability of GeorgiaBEST Managed Services at Fort Valley State University. The system should continue operating normally.

In the event that you experience any further issues with GeorgiaBEST Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 14, 11:15 EST
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services. Affected users may be experiencing a connection issue with Banner.

Additional information will be posted here when the issues are confirmed.

Sites Affected: Fort Valley State University
Jan 14, 09:32 EST
Records Center Telephone System Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 14, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 17:01 EST
Scheduled - Network Support Services (NSS) will be migrating the Records Center Telephone System users to Microsoft Teams Voice. This maintenance will occur on Thursday, January 13, 2022 from 5:00 p.m. until Friday, January 14, 2022 at 8:00 a.m. Intermittent phone outages during the maintenance window are expected.

If you experience issues with making a call to the ITS Helpdesk main line (706-583-2001) during this maintenance, please send an email to: helpdesk@usg.edu or if your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.

Services affected:

- USO Telephone System (Records Center only)
Jan 12, 13:13 EST
OneUSG Connect Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 14, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:15 EST
Scheduled - OneUSG Connect will be unavailable for scheduled maintenance from Thursday, January 13, 2022 at 11:15 p.m. until Friday, January 14, 2022 at 7:00 a.m.

During this time, Employee Self Service and Manager Self Service will be unavailable. Timeclocks and Benefits will be available.
Jan 11, 09:50 EST
Jan 13, 2022
PeachNet Network Outage - Georgia College and State University
Resolved - After monitoring the situation, Network Support Services (NSS) has confirmed the stability of network access at Georgia College and State University (GAC.BB). The GAC.UPS has been cleared, power is split between PeachNet UPS and customer UPS. We will be adding two more sets of batteries to our UPS when they come in.

In the event that you experience any further issues with access to the network, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 13, 13:34 EST
Monitoring - Power has been restored at Georgia College and State University (GAC.BB). Network Support Services (NSS) is coordinating a swap of the UPS. We will continue to monitor this system for stability.

If you are still experiencing issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 11, 09:10 EST
Investigating - Information Technology Services (ITS) is reporting an outage at Georgia College and State University (GAC.BB). Possible power outage. PeachNet technicians are investigating.

Additional information will be provided here as it becomes available.
Jan 11, 06:18 EST
Archives Telephone System Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 13, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 17:00 EST
Scheduled - Network Support Services (NSS) will be migrating Georgia Archives Telephone System users to Microsoft Teams Voice. This maintenance will occur on Wednesday, January 12, 2022 from 5:00 p.m. until Thursday, January 13, 2022 at to 8:00 a.m. Intermittent phone outages during the maintenance window are expected.

If you experience issues with making a call to the ITS Helpdesk main line (706-583-2001) during this maintenance, please send an email to: helpdesk@usg.edu or if your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.

Services affected:

- USO Telephone System (Archives)
Jan 12, 13:04 EST
Systems Support Services Scheduled Maintenance - Operating System (OS) Patching
Completed - The scheduled maintenance has been completed.
Jan 13, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 23:00 EST
Scheduled - Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, January 12, 2022, at 11:00 p.m. until Thursday, January 13, 2022 at 7:00 a.m.

During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence - Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services - Axiom, and BDM
- MOVEit Managed File Transfer (files.usg.edu)
- SSC MoveIT
- SSC Phones
- TeamMate Audit Management Legacy Archive System
- USO Active Directory
- USG Foundation Accounting Service
- VPN
Jan 7, 14:44 EST
Fiber Maintenance between Covington (COV) & DB300
Completed - The scheduled maintenance has been completed.
Jan 13, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 23:00 EST
Scheduled - A Georgia Public Web (GPW) vendor will be doing maintenance on the fiber span between DB300 and Covington (COV). This maintenance will occur on Wednesday, December 12, 2022 at 11:00 p.m. until Thursday, December 13, 2022 at 7:00 a.m. No outages are expected.

Services on the Athens Ring will run in protect.
Jan 7, 11:01 EST
Jan 12, 2022
GeorgiaVIEW Access Issues Reported - Georgia State University
Resolved - Information Technology Services (ITS) has confirmed that GeorgiaVIEW access at Georgia State University is functioning normally at this time. In the event that you experience any further issues with GeorgiaVIEW, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Jan 12, 14:41 EST
Monitoring - Georgia State University has restored full functionality of access to Brightspace by D2L. We will continue to monitor this system for stability.

If you are still experiencing issues with access to Brightspace by D2L, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 11, 13:09 EST
Investigating - Georgia State University users may be experiencing intermittent login issues with the campus single-sign-on portal icollege.gsu.edu. This may be affecting access to Brightspace by D2L. Users can access via the following URL: gastate.view.usg.edu

Additional information will be posted here when it becomes available.
Jan 11, 11:50 EST
Scheduled Virtual Data Center Maintenance
Completed - The scheduled maintenance has been completed.
Jan 12, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 08:00 EST
Scheduled - PeachNet Virtual Data Center (VDC) is scheduling a maintenance window to perform a mitigation to the recent Log4j exploit and also to fix a GUI bug in vCloud. This maintenance will occur on Wednesday, January 12, 2022, at 8:00 a.m. until 12:00 p.m. (ET). During this time administrators will not be able to access the interface for managing their VDC environments.

Virtual machines (VMs) and VM guests will not be affected and they will continue to run as normal during this maintenance period.
Jan 7, 16:13 EST
GeorgiaVIEW Maintenance for PROD - NOT SERVICE AFFECTING
Completed - The scheduled maintenance has been completed.
Jan 12, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 21:00 EST
Scheduled - D2L will be conducting non-service affecting maintenance to apply a hotfix to the GeorgiaVIEW PROD Online Learning Environments on Tuesday, January 11, 2022 from 9:00 p.m. until Wednesday, January 12, 2022 at 9:00 a.m.

Hotfix addresses the below issues:

- Assignments - Original enabled Assignments can return 500 error when viewing Assignment Submissions Screen
- Brightspace Editor - HTML Editor - Cannot choose options in prompt when pasting from secondary source

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.

USG Institutions affected by this maintenance are:

* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University
Jan 10, 09:53 EST
PeachNet Scheduled DWDM maintenance - TELX, UGAH, and UGAB
Completed - The scheduled maintenance has been completed.
Jan 12, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 23:00 EST
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be consolidating existing 1G services on the Athens Ring in order to pull equipment so that there is chassis space to bring up additional 10G services.

This maintenance will occur on Tuesday, January 11, 2022, at 11:00 p.m. until Wednesday, January 12, 2022 at 7:00 a.m.

Services will run in protect. No outages are expected.
Jan 11, 14:48 EST
Jan 11, 2022
DWDM maintenance at Atlanta Metropolitan College (ATLM) & 56 Marietta Street (TELX)
Completed - The scheduled maintenance has been completed.
Jan 11, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 23:00 EST
Scheduled - Communications Consulting Group (CCG) will be repairing the protection plan for the optical installation at Atlanta Metropolitan College (ATLM) as well as reclaiming some currently unused gear there and at 56 Marietta Street (TELX). This maintenance will occur Monday, January 10, 2022 at 11:00 p.m. until Tuesday January 11, 2022 at 7:00 a.m.

Services will run in protect. No outages are expected.
Jan 6, 12:43 EST
Jan 10, 2022
Network Outage Affecting Multiple DOE Locations
Resolved - Network Support Services (NSS) and ENA have confirmed that repairs have been completed. Full functionality of internet access at the affected schools has been restored. The outage was caused by a faulty 100 Gbps optic. No further outages are expected.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Jan 10, 13:15 EST
Update - Network Support Services (NSS) has isolated the problem to the connection between ENA and USG at the Digital Reality hub located at 56 Marietta Street. Technicians have been dispatched and are at the location. Updates will be posted here as they become available.
Jan 10, 09:22 EST
Investigating - Information Technology Services (ITS) is reporting a multi-site outage. ENA is investigating the root cause.

Updates will be posted as they become available.

The following schools are being affected by this outage:

- Academy for Classical Education
- Appling County Schools
- Atlanta Public Schools
- Bacon County Schools
- Baconton Community Schools
- Bartow County Schools
- Bleckley County Schools
- Bryan County Schools
- Cartersville City Schools
- Chattooga County Schools
- Cherokee County Schools
- Cirrus Academy
- Clarke County Schools
- Clay County Schools
- Clayton County Schools
- Colquitt County Schools
- Commerce City Schools
- Dalton City Schools
- Decatur County Schools
- Dodge County Schools
- DOE HQ
- Dooly County Schools
- Dougherty County Schools
- Echols County Schools
- Fugees Academy
- Fulton Leadership Academy
- Georgia School for the Deaf
- Gilmer County Schools
- Grady County Schools
- Griffin-Spaldin County Schools
- Gwinnett County ISC
- Gwinnett County West
- Hall County Schools
- Int Charter Academy of Georgia
- Irwin County Schools
- Jasper County Schools
- Jones County Schools
- Lamar County Schools
- Lee County Schools
- Liberty County Schools
- Macon County Schools
- Marietta City Schools
- Marion County Schools
- McDuffie County Schools
- Mitchell County Schools
- Morgan County Schools
- Mountain Education Center
- Murray County Schools
- Muscogee County Schools
- Odyssey Charter Schools
- Oglethorpe County Schools
- Pataula Charter Schools
- Pelham City Schools
- Pickens County Schools
- QTS Data Center
- Rockdale County Schools
- Schley County Schools
- Scintilla Charter Schools
- Screven County Schools
- Social Circle City Schools
- Statesboro STEAM Academy
- Tattnall County Schools
- Taylor County Schools
- Thomaston-Upson County Schools
- Towns County Schools
- Trion City Schools
- Utopian Academy
- Walker County Schools
- Washington County Schools
- Wayne County Schools
- Wheeler County Schools
- Worth County Schools
Jan 10, 08:07 EST
OneUSG Connect Test Environment HPLAY Down - Unscheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 12:00 EST
Scheduled - The OneUSG Connect HPLAY (non-production) environment will be unavailable for unscheduled maintenance starting at 12:00 p.m., Friday, January 7, 2022 until Monday, January 10, 2022 at 7:00 a.m. We apologize for the inconvenience.

If you have questions or concerns, please contact OneUSG Connect Support at oneusgsupport@usg.edu.
Jan 7, 11:55 EST
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022
TW and GPLS Telephone System Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 7, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 17:00 EST
Scheduled - Network Support Services (NSS) will be migrating Trinity-Washington (TW) and Georgia Public Library Service (GPLS) Telephone System users to Microsoft Teams Voice. This maintenance will occur on Thursday, January 6, 2022 from 5:00 p.m. until Friday, January 7, 2022 at 8:00 a.m. Intermittent phone outages during the maintenance window are expected.

If you experience issues with making a call to the ITS Helpdesk main line (706-583-2001) during this maintenance, please send an email to: helpdesk@usg.edu or if your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.

Services affected:

- USO Telephone System (TW and GPLS only)
Jan 4, 17:27 EST
DWDM maintenance at Columbus State University (COL) & Americus POP (AMER)
Completed - The scheduled maintenance has been completed.
Jan 7, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 23:00 EST
Scheduled - Communications Consulting Group (CCG) will be replacing a failing optical card at Columbus State University. A tech may be on-site at Americus for troubleshooting, as well. Services will run in protect. No outages are expected. This maintenance will occur Thursday, January 6, 2022 at 11:00 p.m. until Friday, January 7, 2022 at 7:00 a.m.
Jan 5, 15:20 EST
Jan 6, 2022
GeorgiaVIEW - Columbus State University Authentication Issue Outage
Resolved - Information Technology Services (ITS) has confirmed that full functionality of access to Columbus State University Brightspace has been restored after a brief outage. The outage started Thursday, January 6, 2022 at 12:29 p.m. and ended at 12:39 p.m.

If you are still experiencing issues with access to GeorgiaVIEW, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Jan 6, 13:55 EST
Jan 5, 2022
GeorgiaBEST Managed Services - Degree Works Issues Reported
Resolved - Verification that the issue is resolved and expected behavior should now be encountered when using Banner Managed Services at South Georgia State College.
Jan 5, 10:26 EST
Monitoring - Information Technology Services (ITS) has confirmed restoration of functionality to the Banner Managed Services - DegreeWorks for South Georgia State College.

Connectivity to the database has been restored and no other issues are anticipated at this time.

In the event that you experience any further issues accessing Banner Managed Services - Degree Works, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Jan 4, 10:40 EST
Investigating - Information Technology Services (ITS) has received reports of users experiencing connection issues.

We are actively monitoring and will provide updates as they are made available.

We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available.

Components affected:

- South Georgia State College
Jan 4, 09:57 EST
Jan 4, 2022
Jan 3, 2022

No incidents reported.

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