SYSTEMS STATUS

PeachNet Scheduled Maintenance - F5 Silverline Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 2024 - 23:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 24, 2024 23:00 - Oct 25, 2024 07:00 EDT
Scheduled - F5 Silverline DDOS mitigation service will be migrated to F5 Distributed Cloud.

This maintenance will occur on Thursday, October 24, 2024, at 11:00 p.m. until Friday, October 25, 2024, at 7:00 a.m.

Sites affected: 56 Marietta
Oct 24, 2024 23:00 - Oct 25, 2024 07:00 EDT
GeorgiaBEST Scheduled Maintenance - Banner Production Environments
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 2024 - 18:00 EDT
Scheduled - Information Technology Services (ITS) will be completing maintenance in Banner Production environments on Thursday, October 24, 2024, from 6:00 p.m. until Friday, October 25, 2024, at 7:00 a.m.

Banner Managed Services databases will be unavailable during this maintenance period.

The following schools are impacted:

- Atlanta Metropolitan State College
- Clayton State University
- Columbus State University
- Fort Valley State University
- Georgia Gwinnett College
- Gordon State College
- University of West Georgia
- Valdosta State University
Oct 24, 2024 18:00 - Oct 25, 2024 07:00 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
AUFPLAY Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Under Maintenance
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Under Maintenance
Clayton State University Under Maintenance
College of Coastal Georgia Operational
Columbus State University Under Maintenance
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Under Maintenance
Georgia College and State University Operational
Georgia Gwinnett College Under Maintenance
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Under Maintenance
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Under Maintenance
Valdosta State University Under Maintenance
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
TeamMate Audit Management System ? Operational
FPLAY Operational
GeorgiaFIRST Marketplace UIT Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
Augusta University Operational
Georgia Southern University Operational
Albany State University (QPROD) Operational
Atlanta Metropolitan State College (QPROD) Operational
Georgia College and State University (QPROD) Operational
Georgia Gwinnett College (QPROD) Operational
Georgia Highlands College (QPROD) Operational
Gordon State College (QPROD) Operational
Kennesaw State University (QPROD) Operational
Savannah State University (QPROD) Operational
South Georgia State College (QPROD) Operational
University of Georgia (QPROD) Operational
USG Training Initiatives (QPROD) Operational
GeorgiaVIEW Community (QPROD) Operational
Abraham Baldwin Agricultural College (XPROD) Operational
Clayton State University (XPROD) Operational
College of Coastal Georgia (XPROD) Operational
Columbus State University (XPROD) Operational
Competency Based Education (XPROD) Operational
Dalton State College (XPROD) Operational
East Georgia State College (XPROD) Operational
Fort Valley State University (XPROD) Operational
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational
Georgia Southwestern State University (XPROD) Operational
Georgia State University (XPROD) Operational
Middle Georgia State University (XPROD) Operational
University of North Georgia (XPROD) Operational
University of West Georgia (XPROD) Operational
USG Human Resources Office of Organizational Development (XPROD) Operational
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational
Valdosta State University (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
USO Conference Rooms/Classrooms Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect - HPRE ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
OneUSG Connect – HTRN ? Operational
OneUSG Connect - TCP Time Clocks Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Under Maintenance
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Under Maintenance
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PeachNet Scheduled Accelecom Maintenance - Abraham Baldwin Agricultural College (ABAC) Oct 25, 2024 23:00 - Oct 26, 2024 07:00 EDT
Accelecom will be repairing OPGW damaged fibers from Thomasville (POP) to Bainbridge, Ga (ABAC).

This maintenance will occur from Friday, October 25, 2024, at 11:00 p.m. until Saturday, October 26, 2024, at 7:00 a.m.

Services affected: Service for the state will run in protect.
Posted on Sep 12, 2024 - 16:38 EDT
Data Warehouse and Business Intelligence Maintenance Oct 25, 2024 23:00 - Oct 26, 2024 07:00 EDT
Information Technology Services (ITS) will be conducting emergency maintenance on the Cognos Business Intelligence & Reporting Application in PROD on Friday, October 25, 2024, at 11:00 p.m. until Saturday, October 26, 2024, at 7:00 a.m.

During this period, the following application will not be available:

- Cognos Business Intelligence & Reporting Application
Posted on Oct 24, 2024 - 16:24 EDT
PeachNet Scheduled Accelecom Maintenance - Abraham Baldwin Agricultural College (ABAC) Oct 26, 2024 23:00 - Oct 27, 2024 07:00 EDT
Accelecom will be repairing OPGW damaged fibers from Thomasville (POP) to Bainbridge, Ga (ABAC).

This maintenance will occur from Saturday, October 26, 2024, at 11:00 p.m. until Sunday, October 27, 2024, at 7:00 a.m.

Services affected: Service for the state will run in protect.
Posted on Sep 12, 2024 - 16:37 EDT
GALILEO - University of Georgia Campus Network Maintenance Oct 27, 2024 04:00 - Oct 28, 2024 00:00 EDT
The University of Georgia will be conducting network maintenance activities on Sunday, October 27, 2024, at 4:00 a.m. until Monday, October 28, 2024, at 12:00 a.m.

The following GALILEO Services/Sites may be impacted during this time:

- Digital Library of Georgia
- GALILEO admin
- GALILEO About site
- GALILEO Help site
- GKR Mapping Tool
- GitLab
- Galileo Stats

If you have any questions or need more information, please use the GALILEO Contact Us form or contact the ITS Help Desk at helpdesk@usg.edu or 1-888-875-3697.
Posted on Oct 22, 2024 - 15:59 EDT
PeachNet Scheduled Maintenance - University of North Georgia (NGA) - Georgia State University - Alpharetta (GSUALP) Oct 27, 2024 22:00 - Oct 28, 2024 10:00 EDT
Zayo will be repairing the fiber between University of North Georgia (NGA) and Georgia State University - Alpharetta (GSUALP). This maintenance will occur from Sunday, October 27, 2024, at 10:00 p.m. until Monday, October 28, 2024, at 10:00 a.m.

No outages are expected, but services will run in protect.
Posted on Oct 17, 2024 - 16:43 EDT
PeachNet Scheduled Maintenance - Meraki switches - Georgia Archives Oct 28, 2024 17:00-23:00 EDT
Network Support Services (NSS) will be updating the firmware for the Meraki switches and access points at both Archives locations.

This maintenance will occur on Monday, October 28, 2024, at 5:00 p.m. until 11:00 p.m.

The upgrade will be service affecting.
Posted on Oct 23, 2024 - 15:37 EDT
GeorgiaBEST Banner Managed Services Maintenance - Ellucian Ethos Identity (EEID) Nov 1, 2024 13:00 - Nov 2, 2024 07:00 EDT
Information Technology Services (ITS) will conduct Ellucian Ethos Identity (EEID) maintenance on Friday, November 1, 2024, from 1:00 p.m. until Saturday, November 2, 2024, at 7:00 a.m.

During this period, the following Ellucian Ethos Identity (EEID) production services will be unavailable for the campuses below:

- Atlanta Metropolitan State College (AMSC)
Posted on Oct 17, 2024 - 12:23 EDT
GeorgiaBEST Banner Managed Services Maintenance - Ellucian Ethos Identity (EEID) Nov 1, 2024 23:00 - Nov 2, 2024 07:00 EDT
Information Technology Services (ITS) will conduct Ellucian Ethos Identity (EEID) maintenance on Friday, November 1, 2024, from 11:00 p.m. until Saturday, November 2, 2024, at 7:00 a.m.

During this period, the following Ellucian Ethos Identity (EEID) production services will be unavailable for the campuses below:

- Savannah State University (SSU)
- Georgia Gwinnett College (GGC)
Posted on Oct 17, 2024 - 10:07 EDT
OneUSG Connect Scheduled Maintenance - Release 6.54 Nov 1, 2024 23:15 - Nov 2, 2024 12:00 EDT
OneUSG Connect Release 6.54 is currently scheduled for Friday, November 1, 2024, at 11:15 p.m., until Saturday, November 2, 2024, at 12:00 p.m. During this time, OneUSG Connect and OneUSG Connect- Careers will not be available. Time Clocks and OneUSG Connect- Benefits will be available to use. Please note that W-2's will not be available for viewing or printing.
Posted on Oct 22, 2024 - 09:31 EDT
PeachNet Scheduled Maintenance - 56M - GUC2 Nov 5, 2024 23:00 - Nov 6, 2024 07:00 EST
Zayo will be repairing the fiber between 56 Marietta St NW Atlanta, GA and GUC2 (Georgia Gwinnett College).

This maintenance will start on Tuesday, November 5, 2024, at 11:00 p.m. until Wednesday, November 6, 2024, at 7:00 a.m.

Circuit: FBDK/1390043/001//ZFS.

Service: No outages are expected, but services will run in protect.
Posted on Oct 09, 2024 - 15:12 EDT
Past Incidents
Oct 25, 2024

No incidents reported today.

Oct 24, 2024

Unresolved incidents: PeachNet Scheduled Maintenance - F5 Silverline Maintenance, GeorgiaBEST Scheduled Maintenance - Banner Production Environments.

Oct 23, 2024
Scheduled PeachNet Virtual Data Center Maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 08:00 EDT
Scheduled - PeachNet Virtual Data Center (VDC) is scheduling a maintenance window on Wednesday, October 23, 2024, at 8:00 a.m. until 12:00 p.m.

During this time administrators will not be able to access the interface for managing their VDC environments.

Virtual machines (VMs) and VM guests will not be affected and they will continue to run normally during this maintenance period.
Oct 22, 12:46 EDT
PeachNet Scheduled Maintenance - Atlanta Metropolitan State College (ATLM)
Completed - The scheduled maintenance has been completed.
Oct 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 23:00 EDT
Scheduled - Network Support Services (NSS) will be deploying and testing a backup router for Atlanta Metropolitan State College. The primary router will then be replaced while services run in protect.

This maintenance will occur Tuesday, October 22, 2024, at 11:00 p.m. until Wednesday, October 23, 2024, at 7:00 a.m.

Services affected: ATLM
Oct 21, 16:35 EDT
Oct 22, 2024
Scheduled Zayo Maintenance for 56 Marietta St
Completed - The scheduled maintenance has been completed.
Oct 22, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 22:00 EDT
Scheduled - Zayo will be performing maintenance on the fiber at 56 Marietta and GUC2(Georgia Gwinnett College). This maintenance will occur Monday, October 21, 2024, at 10:00 p.m. until Tuesday, October 22, 2024, at 10:00 a.m.

No outages are expected, but services will run in protect.
Oct 4, 14:49 EDT
PeachNet Scheduled Maintenance - CODA, BCDC and ARCH
Completed - The scheduled maintenance has been completed.
Oct 22, 02:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:00 EDT
Scheduled - Network Support Services (NSS) will apply an SSH patch to our new 540X routers at Georgia Institute of Technology (CODA, BCDC), and Georgia Archives (ARCH).

This maintenance will occur on Monday, October 21, 2024, at 11:00 p.m. until Tuesday, October 22, 2024, at 2:00 a.m.

This maintenance will not be service-affecting.
Oct 15, 15:41 EDT
PeachNet Scheduled Maintenance - Dalton State College (DAL)
Completed - The scheduled maintenance has been completed.
Oct 22, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:00 EDT
Scheduled - We will be applying a SSH patch to our new 540X router on Monday, October 21, 2024, at 11:00 p.m. until Tuesday, October 22, 2024, at 2:00 a.m.

This should not be service affecting.
Oct 17, 12:22 EDT
Oct 21, 2024
GeorgiaVIEW Maintenance for PROD - NOT SERVICE AFFECTING
Completed - The scheduled maintenance has been completed.
Oct 21, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 21:00 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to apply a hotfix to the GeorgiaVIEW PROD Online Learning Environments from Sunday, October 20, 2024, 9:00 p.m. until Monday, October 21, 2024, 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at 706-583-2001, Helpdesk@usg.edu.

USG PROD institutions affected by this maintenance are:
* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University
Oct 20, 10:51 EDT
Oct 20, 2024
Oct 19, 2024
GeorgiaBEST Banner Managed Services Maintenance - Ellucian Ethos Identity
Completed - The scheduled maintenance has been completed.
Oct 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 23:00 EDT
Scheduled - Information Technology Services (ITS) will conduct Ellucian Ethos Identity (EEID) maintenance on Friday, October 18, 2024, from 11:00 p.m. until Saturday, October 19, 2024, at 7:00 a.m.

During this period, the following Ellucian Ethos Identity (EEID) production services will be unavailable for the campuses below:

- East Georgia State College (EGA)
- South Georgia State College (SGSC)
- Gordon State College (GOR)
Oct 16, 15:43 EDT
Oct 18, 2024
Oct 17, 2024
ServiceNow Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 EDT
Scheduled - Enterprise Service Management will be implementing Minor Enhancements in the ServiceNow Production environment on Thursday, October 17, 2024, from 10:00 p.m. until 11:00 p.m.

This work is not expected to affect ServiceNow access or service.
Oct 16, 16:52 EDT
PeachNet Scheduled Maintenance - Meraki Switch Management Interface
Completed - The scheduled maintenance has been completed.
Oct 17, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 17:30 EDT
Scheduled - Network Support Services (NSS) will be moving Meraki management resources in the DB300 datacenter from out-of-support data switches to the updated DB300 switch infrastructure. This maintenance will occur on Thursday, October 17, 2024, at 5:30 p.m. until 11:00 p.m.

IMPACT: None expected. The interface being moved is only used for NSS management access to the Meraki switch, as well as the datacenter workstation access.
Oct 15, 09:02 EDT
Network Outage - Multiple Campus Outage
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of network access at the affected sites. The system should continue operating normally.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 17, 16:11 EDT
Monitoring - All locations are currently passing traffic, though some are running in protect. Efforts are ongoing to restore service to normal functionality. We will continue to monitor the situation until all sites are restored.
Oct 10, 10:43 EDT
Update - The cut has been repaired and Abraham Baldwin Agricultural College (ABAC) is back online.
Oct 9, 10:59 EDT
Update - Abraham Baldwin Agricultural College (ABAC) is down due to a new cut along the CRISP-FITZ path. Accelecom is investigating. This is ABAC’s primary path. Their backup path is affected by the WRENS-QAUG cut.
Oct 8, 14:08 EDT
Update - Valdosta State University (VAL) is currently up, although the fiber is still down.

The cut from WREN to QAUG is still being worked.
Oct 7, 10:57 EDT
Update - An AT&T outage has brought down the backup path for Valdosta State University (VAL), bringing the site offline given the ongoing fiber issues with the primary path. We’re working with the provider to resolve the issue.
Oct 3, 14:34 EDT
Update - Georgia Southern University - Armstrong Campus (ARM2) - Site is currently online. Power levels look at or better than prior to the break.
Oct 2, 17:05 EDT
Update - We are continuing to work on a fix for this issue.
Oct 2, 14:15 EDT
Update - Georgia Southern University - Armstrong Campus (ARM) - The QSAV to SAV span has gone from degraded to fiber cut and is taking the protect path for Georgia Southern University - Armstrong Campus down and therefore campus offline. Accelecom has been informed and they are investigating.

Valdosta State University - VAL-ADEL - As long as the power company allows, Accelecom hopes to have someone starting on repairs in the area tomorrow morning. There are 2-3 miles of severely damaged fiber in Valdosta, and the damage is in multiple areas. Fiber repairs will likely take until sometime next week.
Oct 2, 14:08 EDT
Update - The bypass at AUG/Summerville campus has been removed. Augusta Cybersecurity Initiative (AUG.RTR/GRUSEC) is back online.

At this point, all campuses' PeachNet gear is currently online. Several are running in protect due to the remaining fiber cuts, a few still have their local gear powered down, and some are on generator power.
Oct 2, 09:03 EDT
Update - Correction: South Georgia State Collage (SGA) is running on generator power.
Oct 1, 10:09 EDT
Update - Fiber cuts:
WREN-QAUG – Fiber is still broken and may be so for days.
VAL-ADEL – Fiber is still broken and may be so for days.
All other cuts have been repaired. Some repairs are temporary and at risk for further damage.

Sites:
East Georgia State College (EGA) – Power has been restored to parts of campus which brings the southern path back online. Campus itself still has their gear powered down, but the PeachNet rack is operational.
Georgia Southern University Statesboro (GASO1), GASO2, South Georgia State College (SGA), WAY – Now that power has been restored to SGA, EGA, and WAY, as well as the WAY-SGA fiber cut repaired, all of these campuses can now use the southern route through north Florida to get traffic to our core. WAY is on generator power, but they believe it will hold.
Valdosta State University (VAL) – Still on the metro-e.
Augusta University (AUG)/GRUSEC – Power has been restored, but GRUSEC will not come online until we undo the optical fix that we put in place to bring up AU. That will take place tonight.
College of Coastal Georgia (BRU2) – This path came up when WAY had power restored.
Oct 1, 10:07 EDT
Update - As of 4:30 p.m. Monday, AGA is still working on clearing hurricane debris and repairing pole lines in the area related to the Wrens to Augusta fiber cut. They are making progress and field crews are on site re-splicing fibers. No ETR at this time.
Sep 30, 17:03 EDT
Update - SGA - South Georgia State College (Douglas) has come back online. The WAY-SGA fiber appears repaired, but we have not received a hands-off from the vendor at this point.
Sep 30, 15:38 EDT
Update - Alma Telephone has found the fiber cut between Waycross (WAY) and Douglas (SGA) and has crews on the way with an ETA of 11:30 a.m. The current ETR is 3:00 p.m.
Sep 30, 11:28 EDT
Update - Fiber Cuts:
VAL-ADEL -- Still waiting on power company.
WREN-QAUG -- Still waiting on power company.
WAY-SGA -- Cut as of 5:41 p.m. on 9/29. Blocks south path for GASO1, GASO2, EGA, and SGA.


Sites:
South Georgia State College (SGA) -- Has power, but there is a new cut between Waycross and Douglas. ATC is en route to investigate.
Augusta Cybersecurity Initiative (AUG/GRUSEC) -- Power Outage
Power has been restored to AUG but two optical shelves remain unequipped. Communications Consulting Group {CCG} is working with Augusta University (AU) to schedule reseating/replacing the affected components and normalizing traffic through AUG in order to bring GRUSEC back online.
Georgia Southern University Statesboro (GASO1, GASO2) -- On alternate ISP. PeachNet access depends on repairs to either WREN-QAUG path or power at EGA and repairs to WAY-SGA path.
East Georgia State College (EGA) -- No power, but would be down due to cuts at WAY and WREN.
Valdosta State University (VAL) -- Still on backup metro-e. Primary path depends on VAL-ADEL fiber cut.
Augusta University (MCGN, MCGA) -- Previously reported optical fix still in place.
Apogee services to Augusta are down. -- PeachNet access depends on repairs to either WREN-QAUG path or power at AUG.
Sep 30, 09:50 EDT
Update - SGA - South Georgia State College (Douglas) is down. The site appears to be down due to loss of power.
Sep 29, 18:02 EDT
Update - Power has been restored at South Georgia State College - Waycross Campus (WAY). Once the power was restored, Waycross Campus and South Georgia State College (SGA) came back online.
Sep 29, 11:40 EDT
Update - Power has been restored to the Fitzgerald hut. Abraham Baldwin Agricultural College (ABAC) is back online.
Sep 29, 11:20 EDT
Update - Communications Consulting Group (CCG) is reporting an issue with the generator and UPS has been fixed. Power is restored to our equipment. Georgia Southern University - Armstrong Campus (ARM) and Savannah State University (SAV) are back online.
Sep 29, 11:14 EDT
Update - It appears that the Fitzgerald hut has lost power. This has caused Abraham Baldwin Agricultural College (ABAC) to go down.
Communications Consulting Group (CCG) has contacted AGA and they are investigating.
Sep 28, 23:46 EDT
Update - There is a fiber cut between QSAV and ARM. This (and the fiber cut in Augusta) is causing Georgia Southern University - Armstrong Campus (ARM) and Savannah State University (SAV) to be down. Communications Consulting Group (CCG) is reporting this fiber break to AGA.

We suspect that this is a power outage at Savannah State University because both spans are down. There is a fold, so a double cut is possible, but a power outage is more probable. This also takes down the Apogee service to Georgia Southern’s Armstrong campus. Campus and Apogee services to the Armstrong campus will return either when Savannah State’s power returns or the issues between Sandersville-Wrens-Augusta are resolved.
Sep 28, 23:19 EDT
Update - The two fibers have been repaired and Abraham Baldwin Agricultural College (ABAC) is back online.
Sep 28, 19:39 EDT
Update - Fiber cuts:

* CRISP-FITZ fiber cut - Mediacom and Accelecom are working on restoration. In the area, we have multiple cuts across fiber belonging to multiple vendors. No ETR.
* ADEL-VAL fiber cut - The crew in the FITZ area will head to the Valdosta area after repairs are completed in Fitzgerald. No ETR.
* SSC - WREN - QAUG fiber cuts - WoW is working to restore the WREN-QAUG fiber and Accelecom has 3 technicians working on the Sandersville to Wren span. No ETR.

Campus Power Outages:

* SGA - South Georgia State College (Douglas)
* WAY - South Georgia State College (Waycross) - Last report from campus (late Friday afternoon) was that they expected power at both sites to be down for days.
* EGA - East Georgia College - Reports from Friday morning indicated a power outage at campus. We saw them come up briefly Friday, but our gear indicates power failed again last night -7:15pm.
* AUG/GRUSEC - Campus confirmed a power outage, although we were able to get to one of our shelves. Possibly a partial power outage or breaker.

Other affected Sites:

* VAL - Power has been restored and they are online via our backup metro-e. Their primary fiber path is still down due to the ADEL-VAL cut mentioned above.
* GASO1, GASO2 - They are up on their backup ISP although with limited functionality (no VPN access). They should come online when either the Waycross power outage or the SSC-WREN-QAUG cuts are fixed.
* MCGN, MCGA - The Augusta University primary paths go through the SSC-WREN-QAUG path and are down due to the cut. The backup path for MCGN and MCGA both go through AUG, which has a power outage. We were able to make some modifications to the optical gear to route a wave away from the shelves without power at AUG and bring MCGN and AUG back online. This will need to be undone once things normalize, but they are online for the time being.
* ABAC - Abraham Baldwin Agricultural College is down due to the combination of the CRISP-FITZ cut and SSC-WREN-QAUG cut. Once either one of them is repaired, ABAC should come back online.
* BRU2 - The College of Coastal Georgia is currently online via our metro-e backup circuit. Their primary fiber path is down due to the power outage at Waycross.
* Apogee services - Apogee services to the College of Coastal Georgia and to Abraham Baldwin Agricultural College are down and will come back online when a fiber path to those campuses are restored.
If you have reason to believe that your campus is listed incorrectly (i.e. you do have power), please call our HelpDesk at 706-583-2001.
Sep 28, 12:44 EDT
Update - Emergency services are still in the process of clearing roads to get to the WRENS and SSC fiber cuts. There is no ETR at this time.
Sep 27, 15:59 EDT
Identified - The fiber between Wrens and Augusta is down. This in connection with the Waycross outage is causing the following campus outages:

- Georgia Southern University (GASO1)
- Georgia Southern University - NOC (GASO2)
- East Georgia State College (EGA)
- South Georgia State College (SGA)
- South Georgia State College - Waycross Campus (WAY)
Sep 27, 05:56 EDT
Hurricane Helene's Impact on GA DOE K-12 Network
Resolved - After monitoring the situation Information Technology Services (ITS) has confirmed the stability of internet access for the GA DOE K-12 Network. The system should continue operating normally.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 17, 16:07 EDT
Monitoring - Efforts to resolve all remaining outages are ongoing. Please contact us if you are still without internet access and have not been in contact with ENA.

Phone: 706-583-2001 Email: helpdesk@usg.edu
Oct 10, 10:38 EDT
Update - There are still widespread power outages and fiber cuts throughout the state of Georgia. If there are internet outages related to fiber cuts, they cannot be repaired until power in the area is restored and repair crews are hands-off.

ENA has been attempting to contact all sites that are currently without service but there are many locations that cannot be reached at this time. If your site currently has power but your internet service is still down and you have not been in contact with ENA, please reach out to us so that we can begin investigation.

Contact: helpdesk@usg.edu or 706-583-2001
Sep 30, 14:23 EDT
Identified - Due to Hurricane Helene, the GA DOE K-12 Network is experiencing multiple outages statewide. Most issues are related to power loss, with some fiber cuts expected. ENA will contact local contacts to verify the power status. Restoring power is always the top priority, followed by network and internet services. If you need help, please contact ITS at helpdesk@usg.edu or call 706-583-2001. Thank you for your understanding and cooperation during this time. Stay safe!
Sep 27, 06:09 EDT
PeachNet Scheduled Maintenance - Georgia Highlands College (FLO)
Completed - The scheduled maintenance has been completed.
Oct 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:00 EDT
Scheduled - Network Support Services (NSS) will be deploying and testing a backup router for Georgia Highlands College.

This maintenance will occur Wednesday, October 16, 2024, at 11:00 p.m. until Thursday, October 17, 2024, at 7:00 a.m.

Services affected: FLO
Oct 15, 16:19 EDT
PeachNet Scheduled Maintenance - DWDM Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:01 EDT
Scheduled - Communications Consulting Group (CCG) will be restarting a few DWDM cards to troubleshoot traffic errors. Services for Abraham Baldwin Agricultural College (ABAC) and UGA's Tifton Campus (CPES) will run in protect.

This maintenance will occur on Wednesday, October 16, 2024, at 11:00 p.m. until Thursday, October 17, 2024, at 3:00 a.m.

Services affected: None
Oct 16, 15:53 EDT
Oct 16, 2024
Peachnet Cloud Backup Service Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 10:00 EDT
Scheduled - We will be performing an OS upgrade that will affect the PeachNet Cloud Backups Service.

This maintenance will occur on Wednesday, October 16, 2024, from 10:00 a.m. until 11:00 a.m.
Oct 11, 09:53 EDT
PeachNet Scheduled Maintenance - University of North Georgia (NGA) - Georgia State University - Alpharetta (GSUALP)
Completed - The scheduled maintenance has been completed.
Oct 16, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 EDT
Scheduled - Zayo will be repairing the fiber between University of North Georgia (NGA) and Georgia State University - Alpharetta (GSUALP). This maintenance will occur from Tuesday, October 15, 2024, at 10:00 p.m. until Wednesday, October 16, 2024, at 10:00 a.m.

No outages are expected, but services will run in protect.
Oct 3, 09:33 EDT
PeachNet Scheduled Maintenance - Dalton State College (DAL)
Completed - The scheduled maintenance has been completed.
Oct 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 23:00 EDT
Scheduled - Network Support Services (NSS) will be deploying and testing a backup router for Dalton State College.

This maintenance will occur Tuesday, October 15, 2024, at 11:00 p.m. until Wednesday, October 16, 2024, at 7:00 a.m.

Services affected: DAL
Oct 15, 16:21 EDT
Oct 15, 2024
Scheduled Peachnet Maintenance - University of Georgia (UGA)
Completed - The scheduled maintenance has been completed.
Oct 15, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 23:00 EDT
Scheduled - Network Support Services (NSS) will change the handoff on UGAP.BB at the Health Sciences Campus to a 10Gb interface. This may cause a brief disruption in traffic towards PeachNet and GTA networks from UGA, but traffic will reroute through UGAB.BB at the Boyd datacenter if it has not already been shifted. Internet bound traffic will be unaffected.

This maintenance will occur Monday, October 14, 2024, at 11:00 p.m. until Tuesday, October 15, 2024, at 7:00 a.m.

Sites affected: UGA
Oct 11, 16:46 EDT
Oct 14, 2024
PeachNet Scheduled Firewall Maintenance - Archives Morrow
Completed - The scheduled maintenance has been completed.
Oct 14, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 16:00 EDT
Scheduled - Network Support Services (NSS) will perform maintenance to fix a communication issue with the backup management server connection to the firewall. The maintenance should not be service affecting.

This maintenance will occur on Monday, October 14, 2024, from 4:00 p.m. until 5:00 p.m.
Oct 10, 16:16 EDT
Oct 13, 2024

No incidents reported.

Oct 12, 2024
Scheduled OneUSG Connect Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 23:15 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 4, 10:32 EDT
Scheduled - OneUSG Connect will be performing maintenance to implement the changes for securing sensitive information. This maintenance will occur on Friday, October 11, 2024, at 11:15 p.m. until Saturday, October 12, 2024, at 12:00 p.m.

Time clocks will be available for use.

Services affected:

- OneUSG Connect
- OneUSG Connect - Careers
Oct 4, 10:31 EDT
Oct 11, 2024
← Incident History Powered by Atlassian Statuspage