SYSTEMS STATUS

GeorgiaVIEW - Georgia Southern University Access Issues
Investigating - Information Technology Services (ITS) is currently investigating issues with access to Georgia Southern Brightspace. We will update status and the community when we have additional information.
Sep 27, 10:46 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Major Outage
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
Augusta University Operational
Georgia Southern University Major Outage
Albany State University (QPROD) Operational
Atlanta Metropolitan State College (QPROD) Operational
Georgia College and State University (QPROD) Operational
Georgia Gwinnett College (QPROD) Operational
Georgia Highlands College (QPROD) Operational
Gordon State College (QPROD) Operational
Kennesaw State University (QPROD) Operational
Savannah State University (QPROD) Operational
South Georgia State College (QPROD) Operational
University of Georgia (QPROD) Operational
USG Training Initiatives (QPROD) Operational
GeorgiaVIEW Community (QPROD) Operational
Abraham Baldwin Agricultural College (XPROD) Operational
Clayton State University (XPROD) Operational
College of Coastal Georgia (XPROD) Operational
Columbus State University (XPROD) Operational
Competency Based Education (XPROD) Operational
Dalton State College (XPROD) Operational
East Georgia State College (XPROD) Operational
Fort Valley State University (XPROD) Operational
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational
Georgia Southwestern State University (XPROD) Operational
Georgia State University (XPROD) Operational
Middle Georgia State University (XPROD) Operational
University of North Georgia (XPROD) Operational
University of West Georgia (XPROD) Operational
USG Human Resources Office of Organizational Development (XPROD) Operational
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational
Valdosta State University (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – KABA Time Clocks ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PeachNet Scheduled Maintenance: Panorama/DRPA.fw Sep 27, 23:00 - Sep 28, 07:00 EDT
Network Support Services (NSS) will be making changes to the virtual router configuration on the BC/DR Palo Alto's (DRPA) and working through issues related to Panorama centralized management. This maintenance will occur on Monday, September 27, 2021 at 11:00 p.m. until Tuesday, September 28, 2021 at 7:00 a.m.

No outages are expected as a result of this maintenance.
Posted on Sep 22, 15:15 EDT
PeachNet Scheduled Maintenance: Gordon State College (GOR.rtr) Sep 28, 23:00 - Sep 29, 07:00 EDT
Network Support Services (NSS) and Communications Consulting Group (CCG) will be replacing the router located at Gordon State College (GOR.) This maintenance will occur on Tuesday, September 28, 2021 at 11:00 p.m. until Wednesday, September 29, 2021 7:00 a.m.

Services will be interrupted briefly during this maintenance window.
Posted on Sep 22, 15:21 EDT
PeachNet Scheduled Maintenance: Fort Valley State University (FTVA.rtr) Sep 30, 23:00 - Oct 1, 07:00 EDT
Network Support Services (NSS) and Communications Consulting Group (CCG) will be replacing the router located at Fort Valley State University (FTVA.) This maintenance will occur on Thursday, September 30, 2021 at 11:00 p.m. until Friday, October 1, 2021 at 7:00a.m.

Services will be interrupted briefly during this maintenance window.
Posted on Sep 22, 15:25 EDT
PeachNet Scheduled Maintenance: Columbus State University (COL.bb) Oct 5, 23:00 - Oct 6, 07:00 EDT
Network Support Services (NSS) and Communications Consulting Group (CCG) will be replacing the router located at Columbus State University (COL.) This maintenance will occur on Tuesday, October 5, 2021 at 11:00 p.m. until Wednesday, October 6, 2021 at 7:00 a.m.

Services will be interrupted briefly during this maintenance window.
Posted on Sep 22, 15:27 EDT
PeachNet Scheduled Maintenance: Atlanta Metropolitan State College (ATLM.rtr) Oct 7, 23:00 - Oct 8, 07:00 EDT
Network Support Services (NSS) and Communications Consulting Group (CCG) will be replacing the router located at Atlanta Metropolitan State College (ATLM.) This maintenance will occur on Thursday, October 7, 2021 at 11:00 p.m. until Friday, October 8, 2021 7:00 a.m.

Services will be interrupted briefly during this maintenance window.
Posted on Sep 22, 15:37 EDT
PeachNet Scheduled Maintenance - DB300 Firewall (DPA/DPB) & Panorama Oct 8, 23:00 - Oct 9, 03:00 EDT
Network Support Services (NSS) will change the security zone used by Galileo on Panorama (firewall central management system), the DB300 firewalls (DPA/DPB), and the Disaster Recovery firewalls (DRPA/DRPB). This will only affect the Galileo network at DB300 and should not be service affecting elsewhere. This maintenance will occur Friday, October 8, 2021 at 11:00 p.m. until Saturday, October 9, 2021 at 3:00 a.m.
Posted on Sep 24, 13:59 EDT
Scheduled System Maintenance for GeorgiaFIRST Financials: Release 5.70 Nov 19, 23:00 - Nov 23, 08:00 EDT
GeorgiaFIRST PeopleSoft Financials Update 5.70 is scheduled to be applied on Friday, November 19, 2021 at 11:00 p.m. until Tuesday, November 23, 2021 at 7:00 a.m. For this update to be applied, the Production database (FPROD) will be shut down and will remain unavailable until the end of the maintenance period.

The following applications will not be available during this scheduled maintenance window:

- GeorgiaFIRST PeopleSoft Financials production (FPROD)
- PSQUEST access
- GeorgiaFIRST Marketplace access
- Expenses and ePro Self-Service Portal
Posted on Sep 16, 15:16 EDT
Past Incidents
Sep 27, 2021
GeorgiaVIEW QPROD Access Issues
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of GeorgiaVIEW Brightspace by D2L. Between 10:30 p.m. and 11:30 p.m. on September 26, 2021, users may have experienced intermittent issues accessing Brightspace. Service has now been restored. D2L is investigating and a Root Cause Analysis is forthcoming. If users are still experiencing login issues while using GeorgiaVIEW D2L, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 27, 09:07 EDT
Update - D2L has restored normal functionality of GeorgiaVIEW Brightspace by D2L. We will continue to monitor this system for stability. D2L is investigating and a Root Cause Analysis is forthcoming. If users are still experiencing login issues while using GeorgiaVIEW D2L, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 27, 08:04 EDT
Monitoring - D2L has restored normal functionality of GeorgiaVIEW Brightspace by D2L. We will continue to monitor this system for stability. D2L is investigating and a Root Cause Analysis is forthcoming. If users are still experiencing login issues while using GeorgiaVIEW D2L, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 27, 06:52 EDT
Investigating - Information Technology Services (ITS) is currently investigating Brightspace unavailability for institutions on QPROD. Affected users may be experiencing problems logging in to Brightspace by D2L. Additional information will be posted here when the issues are confirmed.

Users at the following institutions and organizations may be affected:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community
* Georgia Southern University
Sep 26, 23:20 EDT
Sep 26, 2021
Sep 25, 2021
Information Technology Services (ITS) Oracle System Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting Oracle System maintenance on Friday, September 24, 2021, at 11:00 p.m. until Saturday, September 25, 2021 at 7:00 a.m.

During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence
- GeorgiaBEST Banner Managed Services
- GeorgiaBEST Degree Works Managed Services
- GeorgiaFIRST Financials
- Web Services (www.usg.edu)
- INGRESS Registration Sharing System
- OneUSG Connect
- GOSA (Governor's Office)
- Augusta University Financials
Sep 17, 14:54 EDT
Sep 24, 2021
GeorgiaVIEW Maintenance for PROD - NOT SERVICE AFFECTING
Completed - The scheduled maintenance has been completed.
Sep 24, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to update the GeorgiaVIEW PROD Online Learning Environments to version 20.21.9 from Thursday, September 23, 2021 at 9:00 p.m. until Friday, September 24, 2021 at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 23, 09:22 EDT
Sep 23, 2021
PeachNet Virtual Data Center Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:01 EDT
Scheduled - PeachNet Virtual Data Center (VDC) is scheduling a critical patch maintenance window on Thursday, September 23, 2021 at 8:00 a.m. until 12:00 p.m. (ET). During this time administrators will not be able to access the interface for managing their VDC environments.

Virtual machines (VMs) and VM guests will not be affected and they will continue to run as normal during this maintenance period.
Sep 22, 09:32 EDT
Sep 22, 2021
Fiber Maintenance Between Albany and Cordele
Completed - The scheduled maintenance has been completed.
Sep 22, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:00 EDT
Scheduled - Georgia Public Web (GPW) will be replacing a Core Ethernet switch and grooming traffic. This maintenance will occur on Tuesday, September 21, 2021 from 11:00 p.m. until Wednesday, September 22, 2021 at 7:00 a.m.

This maintenance window will cause an outage for the Albany State University - Cordele Center

Sites affected: Albany State University - Cordele Center (GPW circuit 5GE0MTXX00450)
Aug 31, 12:36 EDT
Sep 21, 2021
Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
BOR Employee Wireless Connectivity Issues.
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of the BOR Employee Wireless network. The system should continue operating normally.

In the event that you experience any further issues with the Wireless Network, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 16, 16:45 EDT
Update - Information Technology Services (ITS) has restored full functionality of the BOR Employee Wireless network. We will continue to monitor this system for stability throughout the day. If you are still experiencing issues with the wireless network, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 16, 08:21 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 08:13 EDT
Investigating - The BOR Employee Wireless network is experiencing connectivity issues. ITS is investigating the issue and will provide updates as they become available.

The BOR Guest and Eduroam networks are available and can be used as a workaround.
Sep 16, 08:13 EDT
Systems Support Services Scheduled Maintenance - Operating System (OS) Patching
Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, September 15, 2021, at 11:00 p.m. (9:00 p.m. for non-production services) until Thursday, September 16, 2021 at 7:00 a.m.

During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence – Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services – Axiom, BDM and Recruit Services
- MOVEit Managed File Transfer (files.usg.edu)
- SSC MoveIT
- SSC Phones
- SSC VPN
- TeamMate Audit Management Legacy Archive System
- USO Active Directory
- USG Foundation Accounting Service
- USO VPN
Sep 10, 11:17 EDT
PeachNet Network Scheduled DWDM Maintenance at GBAI
Completed - The scheduled maintenance has been completed.
Sep 16, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) will be re-seating/replacing a non-responsive ROADM at the Bainbridge GPW (Georgia Public Web) PoP (GBAI). This maintenance will occur on Wednesday, September 15, 2021 at 11:00 p.m. until Thursday, September 16, 2021 at 3:00 a.m.

No outages are expected.
Sep 15, 10:50 EDT
Sep 15, 2021
Fiber Maintenance Between Albany and Cordele
Completed - The scheduled maintenance has been completed.
Sep 15, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:02 EDT
Scheduled - Georgia Public Web (GPW) will be replacing a Core Ethernet switch and grooming traffic. This maintenance will occur on Tuesday, September 14, 2021 from 11:00 p.m. until Wednesday, September 15, 2021 at 7:00 a.m.

No service interruptions are expected.

Sites affected: Albany State University - Cordele Center (GPW circuit 5GE0MTXX00450)
Aug 31, 12:35 EDT
Peachnet Scheduled Emergency DWDM maintenance at DAR
Completed - The scheduled maintenance has been completed.
Sep 15, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:04 EDT
Scheduled - Communications Consulting Group (CCG) will be re-seating/replacing a non-responsive ROADM at Albany State University - West Campus (DAR) This maintenance will occur on Tuesday, September 14, 2021 at 11:00 p.m. until Wednesday, September 15, 2021 at 3:00 a.m.

No outages are expected.
Sep 14, 13:05 EDT
PeachNet Scheduled Maintenance - DB300 Firewall (DPA/DPB) & Panorama
Completed - The scheduled maintenance has been completed.
Sep 15, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:03 EDT
Scheduled - Network Support Services (NSS) will changing the security zone used by Galileo on Panorama (firewall central management system) and the DB300 firewalls (DPA/DPB). This will only affect the Galileo network and should not be service affecting. This maintenance will occur Tuesday, September 14, 2021 at 11:00 p.m. until Wednesday, September 15, 2021 at 2:00 a.m.

This maintenance should not be service affecting.
Sep 9, 13:13 EDT
Systems Support Services Scheduled Maintenance - USG Identity Proxy
Completed - The scheduled maintenance has been completed.
Sep 15, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:04 EDT
Scheduled - Systems Support Services (SSS) will be performing maintenance on the IDP Proxy service on Tuesday, September 14, 2021 at 11:00 p.m. until Wednesday, September 15, 2021 at 1:00 a.m.

There is a possibility of a brief interruption of Single-Sign-On Service provided by the USG Identity Proxy during this maintenance period.

During the window, we will be patching the operating system on the single-sign-on hosting servers.

Components Affected:
USG Identity Proxy
Sep 13, 10:28 EDT
PeachNet Scheduled Maintenance - DB300 Access Points
Completed - The scheduled maintenance has been completed.
Sep 15, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:00 EDT
Scheduled - Network Support Services (NSS) will change the DHCP server used by the Access Points. This maintenance will occur Tuesday, September 14, 2021 at 10:00 p.m. until Wednesday, September 15, 2021 at 1:00 a.m.

There will be a service interruption on the DB300 wireless network.
Sep 9, 13:13 EDT
Sep 14, 2021
PeachNet Network Scheduled DWDM Maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:01 EDT
Scheduled - Network Support Services (NSS) will be performing software and firmware upgrades on the Interconnects DWDM equipment. This maintenance will occur on Monday, September 13, 2021 at 11:00 p.m. until Tuesday, September 14, 2021 at 3:00 a.m.

This maintenance is not service affecting.
Sep 13, 11:07 EDT
Sep 13, 2021
Mitel Telephone System Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 18:00 EDT
Scheduled - Network Support Services (NSS) along with Mitel will be performing maintenance on the USG Telephone System. This maintenance will occur on Monday, September 13, 2021 from 6:00 p.m. until 10:00 p.m.

Services affected:

- USO Telephone System

If you experience issues with making a call to the ITS Helpdesk main line (706-583-2001) during this maintenance, please send an email to: helpdesk@usg.edu or if your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.
Sep 13, 09:21 EDT
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