USG Services Status

All Systems Operational

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational

Augusta Health eShop Operational

AUFPLAY Operational

Data Warehouse and Business Intelligence Operational

GA DOE K-12 Network Operational

GAfutures Operational

GALILEO - Georgia's Virtual Library Operational

GALILEO Operational

GIL Operational

GIL Express Operational

Georgia Archives Operational

ARCNAS Operational

Content Manager Operational

Finding Aids Operational

Historical Organizations Directory Operational

Virtual Vault Operational

GeorgiaBEST Banner Managed Services Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Atlanta Metropolitan State College Operational

Clayton State University Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

East Georgia State College Operational

Fort Valley State University Operational

Georgia College and State University Operational

Georgia Gwinnett College Operational

Georgia Southern University Operational

Georgia Southwestern State University Operational

Gordon State College Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

University of West Georgia Operational

Valdosta State University Operational

GeorgiaBEST Degree Works Managed Services Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Atlanta Metropolitan State College Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

Fort Valley State University Operational

Georgia Gwinnett College Operational

Georgia Southwestern State University Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

GeorgiaFIRST Financials Operational

GeorgiaFIRST PeopleSoft Financials Operational

GeorgiaFIRST Marketplace Operational

TeamMate Audit Management System Operational

FPLAY Operational

GeorgiaFIRST Marketplace UIT Operational

Georgia ONmyLINE Operational

GeorgiaVIEW Online Learning Operational

GeorgiaVIEW Online Learning Environment (QPROD) Operational

GeorgiaVIEW Online Learning Environment (XPROD) Operational

Augusta University Operational

Georgia Southern University Operational

Albany State University (QPROD) Operational

Atlanta Metropolitan State College (QPROD) Operational

Georgia College and State University (QPROD) Operational

Georgia Gwinnett College (QPROD) Operational

Georgia Highlands College (QPROD) Operational

Gordon State College (QPROD) Operational

Kennesaw State University (QPROD) Operational

Savannah State University (QPROD) Operational

South Georgia State College (QPROD) Operational

University of Georgia (QPROD) Operational

USG Training Initiatives (QPROD) Operational

GeorgiaVIEW Community (QPROD) Operational

Abraham Baldwin Agricultural College (XPROD) Operational

Clayton State University (XPROD) Operational

College of Coastal Georgia (XPROD) Operational

Columbus State University (XPROD) Operational

Competency Based Education (XPROD) Operational

Dalton State College (XPROD) Operational

East Georgia State College (XPROD) Operational

Fort Valley State University (XPROD) Operational

Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational

Georgia Southwestern State University (XPROD) Operational

Georgia State University (XPROD) Operational

Middle Georgia State University (XPROD) Operational

University of North Georgia (XPROD) Operational

University of West Georgia (XPROD) Operational

USG Human Resources Office of Organizational Development (XPROD) Operational

USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational

Valdosta State University (XPROD) Operational

INGRESS Registration Sharing System Operational

Internal USO Services Operational

FS1 File Sharing Service Operational

USO BoardEffect Operational

USO Email and Calendar Operational

USO SharePoint / OneDrive Operational

USO Skype for Business Operational

USO SSO Operational

USO Teams Operational

USO Telephone System Operational

USO VPN Operational

USO Corporate Applications Operational

MOVEit Managed File Transfer Operational

OneUSG Connect Operational

OneUSG Connect – Database Operational

OneUSG Connect – Core Practitioner Operational

OneUSG Connect – Employee and Manager Self-Service Operational

OneUSG Connect – Benefits: Alight Operational

OneUSG Connect – Benefits: Retirement @ Work Operational

OneUSG Connect – KABA Time Clocks Operational

OneUSG Connect – HPLAY Operational

OneUSG Connect - HPRE Operational

OneUSG Connect- Careers Applicant Access Operational

PeachNet Cloud Services Operational

PeachNet Virtual Data Center Operational

PeachNet Cloud Backup Operational

PeachNet Network Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Apogee Operational

Atlanta Metropolitan State College Operational

Augusta University Operational

Clayton State University Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

East Georgia State College Operational

Fort Valley State University Operational

Georgia Archives Operational

Georgia College & State University Operational

Georgia Department of Audits Operational

Georgia Department of Transportation Operational

Georgia Gwinnett College Operational

Georgia Highlands College Operational

Georgia Institute of Technology Operational

Georgia Law Reapportionment Office Operational

Georgia Public Library Service Operational

Georgia Southern University Operational

Georgia Southwestern State University Operational

Georgia State University Operational

Georgia Student Finance Commission Operational

Gordon State College Operational

Kennesaw State University Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

University of Georgia Operational

University of North Georgia Operational

University of West Georgia Operational

ITS Data Center (DB300) Operational

UGA Data Center (Boyd) Operational

USO Athens Office Operational

USO Atlanta Office Operational

USO Shared Services Center Operational

Valdosta State University Operational

ServiceNow Operational

USG Identity Proxy Operational

USG Status Page Operational

USG Technology Store Operational

USO Cybersecurity Alerts Operational

Web Services (www.usg.edu) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance - Single Sign On - Georgia State University Jul 1, 20:00-21:00 EDT

Georgia State University will be conducting service affecting SSO maintenance Friday, July 1, 2022 from 8:00 p.m. to 9:00 p.m. Users at Georgia State University may experience issues connecting to Brightspace during this time.

USG PROD institutions affected by this maintenance are:

GeorgiaVIEW - Georgia State University
Posted on Jun 27, 13:36 EDT

Banner Managed Services Production Downtime - Upgrade Installations Jul 15, 17:30 - Jul 16, 07:00 EDT

Update - Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Friday, July 15, 2022 at 5:30 p.m. until Saturday, July 16, 2022 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.

The following institutions will be impacted during this scheduled maintenance window:

- College of Coastal Georgia (Starts at 6:30 p.m.)
- Georgia Southern University
- Middle Georgia State University
- University of West Georgia (Starts at 10:00 p.m.)
Jun 23, 16:42 EDT

Scheduled - Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Friday, July 15, 2022 at 5:30 p.m. until Saturday, July 16, 2022 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.

The following institutions will be impacted during this scheduled maintenance window:

- College of Coastal Georgia
- Georgia Southern University
- Middle Georgia State University
- University of West Georgia (Starts at 10:00 p.m.)
Jun 9, 12:51 EDT

Banner Managed Services Production Downtime - Upgrade Installations Jul 28, 17:30 - Jul 29, 07:00 EDT

Update - Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Thursday, July 28, 2022 at 5:30 p.m. until Friday, July 29, 2022 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.

The following institutions will be impacted during this scheduled maintenance window:

- East Georgia State College
- Georgia Gwinnett College
- Georgia Southwestern State University
- Gordon State College
- Valdosta State University
- South Georgia State College (Starts at 6:30 p.m.)
Jun 23, 16:42 EDT

Scheduled - Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Thursday, July 28, 2022 at 5:30 p.m. until Friday, July 29, 2022 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.

The following institutions will be impacted during this scheduled maintenance window:

- East Georgia State College
- Georgia Gwinnett College
- Georgia Southwestern State University
- Gordon State College
- Valdosta State University
- South Georgia State College (Starts at 6:30 p.m.)
Jun 9, 12:51 EDT

Banner Managed Services Production Downtime - Upgrade Installations Jul 29, 17:30 - Jul 30, 07:00 EDT

Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Friday, July 29, 2022 at 5:30 p.m. until Saturday, July 30, 2022 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.

The following institutions will be impacted during this scheduled maintenance window:

- Abraham Baldwin Agricultural College
- Atlanta Metropolitan State College
- Clayton State University
- Columbus State University
- Georgia College and State University
- Savannah State University
- Albany State University (Starts at 7:00 p.m.)
- Fort Valley State University (Starts at 8:00 p.m.)
Posted on Jun 9, 12:51 EDT

Banner Managed Services Production Downtime - Upgrade Installations Aug 5, 17:30 - Aug 6, 07:00 EDT

Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Friday, August 5, 2022 at 5:30 p.m. until Saturday, August 6, 2022 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.

The following institution will be impacted during this scheduled maintenance window:

- Dalton State College
Posted on Jun 9, 12:51 EDT

Past Incidents

Jul 1, 2022

No incidents reported today.

Jun 30, 2022

GeorgiaVIEW Maintenance for Georgia Southern University and East Georgia State College - Statesboro

Completed - The scheduled maintenance has been completed.
Jun 30, 03:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 23:01 EDT

Scheduled - Network Support Services will be conducting service affecting maintenance to replace routers on Wednesday, June 29, 2022, at 11:00 p.m. until Thursday, June 30, 2022, at 3:00 a.m.

Users at Georgia Southern University and East Georgia State College - Statesboro Academic Facility may experience issues connecting to GeorgiaVIEW during this time.

USG PROD institutions affected by this maintenance are:

GeorgiaVIEW - Georgia Southern University
GeorgiaVIEW - East Georgia State College
Jun 27, 14:08 EDT

Peachnet Maintenance Router Upgrade - Georgia Southern University

Completed - The scheduled maintenance has been completed.
Jun 30, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 23:01 EDT

Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be replacing a router at Georgia Southern University - NOC (GASO2) to allow for greater capacity. GASO2 and EGAS2 will experience an outage during this maintenance. This maintenance will occur Wednesday, June 29, 2022, at 11:00 p.m. until Thursday, June 30, 2022, at 3:00 a.m.

Services affected:

- East Georgia State College - Statesboro Academic Facility (EGAS2)
- Georgia Southern University - NOC (GASO2)
Jun 27, 11:30 EDT

Jun 29, 2022

OneUSG Connect HPLAY (non-production) Maintenance - HPLAY Unavailable

Completed - The scheduled maintenance has been completed.
Jun 29, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 09:00 EDT

Scheduled - Due to extended maintenance, the OneUSG Connect HPLAY (non-production) environment is unavailable until 7:00 a.m. Wednesday, June, 29, 2022.

If you have questions or concerns, please contact OneUSG Connect Support at oneusgsupport@usg.edu.
Jun 28, 08:36 EDT

Jun 28, 2022

OneUSG Connect Issues Reported

Resolved - The issues with OneUSG Connect system connectivity have been resolved. The system should continue operating normally.

In the event that you experience any further issues, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
Jun 28, 08:43 EDT

Investigating - OneUSG Connect Support has received reports of users experiencing connection issues to OneUSG.

We are actively monitoring and will provide updates as they are made available.

We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
Jun 28, 07:55 EDT

OneUSG Connect HPLAY (non-production) Maintenance - HPLAY Unavailable

Completed - The scheduled maintenance has been completed.
Jun 28, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 10:00 EDT

Scheduled - Due to extended maintenance, the OneUSG Connect HPLAY (non-production) environment is unavailable until 7:00 a.m., Tuesday, June, 28, 2022.

If you have questions or concerns, please contact OneUSG Connect Support at oneusgsupport@usg.edu.
Jun 27, 09:59 EDT

Jun 27, 2022

OneUSG Connect HPLAY (non-production) Maintenance - HPLAY Unavailable

Completed - The scheduled maintenance has been completed.
Jun 27, 07:02 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 17:02 EDT

Scheduled - The OneUSG Connect HPLAY (non-production) environment is unavailable until 7:00 a.m., Monday, June 27, 2022 due to maintenance.

If you have questions or concerns, please contact OneUSG Connect Support at oneusgsupport@usg.edu.
Jun 23, 17:01 EDT

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

EMERGENCY DWDM Maintenance at Americus POP (AMER)

Completed - The scheduled maintenance has been completed.
Jun 24, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 12:00 EDT

Scheduled - Communications Consulting Group (CCG) will be replacing a failing ROADM card in Americus (AMER). This maintenance will occur on Friday, June 24, 2022, from 12:00 p.m. until approximately 2:00 p.m.

Services will run in protect.
Jun 24, 11:53 EDT

GeorgiaVIEW Maintenance for PROD - NOT SERVICE AFFECTING

Completed - The scheduled maintenance has been completed.
Jun 24, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 21:00 EDT

Scheduled - D2L will be conducting non-service affecting maintenance to update the GeorgiaVIEW PROD Online Learning Environments to version 20.22.6 from Thursday, June 23, 2022 at 9:00 p.m. until Friday, June 24, 2022 at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG PROD institutions affected by this maintenance are:

* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University
Jun 23, 08:25 EDT

PeachNet Network Scheduled DWDM Maintenance at SGA and WAY

Completed - The scheduled maintenance has been completed.
Jun 24, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 23:00 EDT

Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be replacing EOL ROADM cards at South Georgia State College (Waycross as well as Douglas locations).

This maintenance will occur on Thursday, June 23, 2022 at 11:00 p.m. until Friday, June 24, 2022 at 3:00 a.m.

Services will run in protect, but no outages are expected.
Jun 16, 16:36 EDT

Jun 23, 2022

GeorgiaBEST Managed Services Issue Reported - East Georgia State College

Resolved - Information Technology Services (ITS) has restored the full functionality of East Georgia State College's GeorgiaBEST Managed Services. The system should continue operating normally.

In the event that you experience any further issues with GeorgiaBEST Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jun 23, 15:32 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services for East Georgia State College. Affected users may be experiencing issues with disbursing refunds. Additional information will be posted here when the issues are confirmed.
Jun 23, 14:44 EDT

Banner Managed Services Degraded Performance - Dalton State College

Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of GeorgiaBEST Banner Managed Services for Dalton State College. The system should continue operating normally.

In the event that you experience any further issues with GeorgiaBEST Banner Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jun 23, 11:52 EDT

Monitoring - Information Technology Services (ITS) has restored full functionality of GeorgiaBEST Banner Managed Services for Dalton State College. We will continue to monitor this system for stability.

If you are still experiencing issues with GeorgiaBEST Banner Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jun 22, 17:03 EDT

Investigating - Dalton State College may be experiencing degraded performance of Banner Managed Services. Services may be slow or unresponsive. Information Technology Services (ITS) is currently investigating this issue.
Jun 22, 16:26 EDT

PeachNet Network Scheduled DWDM Maintenance at ARM, SAV, and EGA

Completed - The scheduled maintenance has been completed.
Jun 23, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 23:00 EDT

Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be replacing EOL ROADM cards at Georgia Southern University in Savannah, Savannah State University, and East Georgia State College.

This maintenance will occur on Wednesday, June 22, 2022 at 11:00 p.m. until approximately Thursday, June 23, 2022 at 3:00 a.m.

Services will run in protect, but no outages are expected.
Jun 16, 16:24 EDT

Jun 22, 2022

Certificate Issues Reported Affecting www.usg.edu Websites

Resolved - Information Technology Services (ITS) has confirmed that the issues with certificates affecting the www.usg.edu website and custom web applications appear to be resolved. The system should continue operating normally at this time.

If you are still experiencing issues with the www.usg.edu website, subsites, and/or custom web applications, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jun 22, 13:18 EDT

Monitoring - Information Technology Services (ITS) received reports of certificate errors with various subsites of the www.usg.edu website and custom web applications. ITS has confirmed that these issues appear to be resolved. We will continue to monitor this system for stability.

If you are still experiencing issues with the www.usg.edu website, subsites, and/or custom web applications, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jun 22, 11:36 EDT

PeachNet Network Scheduled DWDM maintenance at GASO, GASO2, and GTREP

Completed - The scheduled maintenance has been completed.
Jun 22, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 23:00 EDT

Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be replacing EOL ROADM cards at both Georgia Southern locations in Statesboro, as well as Georgia Tech Savannah (GTREP).

This maintenance will occur on Tuesday, June 21, 2022 at 11:00 p.m. until Wednesday, June 22, 2022 at 3:00 a.m.

Services will run in protect, but no outages are expected.
Jun 16, 15:05 EDT

Jun 21, 2022

PeachNet Scheduled DWDM maintenance at Thomasville POP (THOM)

Completed - The scheduled maintenance has been completed.
Jun 21, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:00 EDT

Scheduled - Communications Consulting Group (CCG) will be replacing a failing ROADM at the Thomasville PoP. This maintenance will occur Monday, June 20, 2022 at 11:00 p.m. until Tuesday, June 21, 2022 at 7:00 a.m.

No outages are expected, although services will run in protect.
Jun 15, 16:08 EDT

PeachNet Network Scheduled DWDM (DCN) Maintenance at QSAV

Completed - The scheduled maintenance has been completed.
Jun 21, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:00 EDT

Scheduled - Communications Consulting Group (CCG) will be making some changes to the optical management network at Savannah POP (Qwest) (QSAV) in order to support the installation of new equipment.

This maintenance will occur on Monday, June 20, 2022 at 11:00 p.m. until Tuesday, June 21, 2022 at 3:00 a.m.

No outages are expected.
Jun 16, 14:51 EDT

Jun 20, 2022

Jun 19, 2022

GeorgiaView SSO Access Issue - Georgia State University

Resolved - On Saturday, June 18, 2022 between 9:45 p.m. and 11:00 p.m. Georgia State University users may have experienced intermittent login issues with the campus single-sign-on portal, which may have affected access to Brightspace by D2L. Access through the single-sign-on portal should be functioning normally at this time.

If you are still experiencing issues with Brightspace access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jun 19, 09:32 EDT

Jun 18, 2022

OneUSG Connect Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 18, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 23:16 EDT

Scheduled - OneUSG Connect will be unavailable for scheduled maintenance from Friday, June 17, 2022 at 11:15 p.m. until Saturday, June 18, 2022 at 12:00 p.m. During this time, OneUSG Connect and OneUSG Connect - Careers will not be available. KABA Time Clocks and OneUSG Connect - Benefits will be available for use.

Note that W-2s and pay statements will be unavailable for viewing and printing during this time, so please plan accordingly. KABA Time Clocks may appear offline, but they are still collecting punches.

We recommend that users take extra steps to remove cookies from previous browser sessions in order to log into the application successfully after the maintenance has been completed.

Here is how to accomplish this in the most commonly used browsers:

https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410
Jun 8, 11:46 EDT

Jun 17, 2022