SYSTEMS STATUS

Avaya Voicemail Issues Reported - Multiple USO Locations
Update - We are continuing to investigate this issue.
Jul 10, 09:26 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with Avaya Voicemail. Affected users who are trying to retrieve voicemail or leave a voicemail will receive a busy signal. Additional information will be posted here as it becomes available.
Jul 10, 09:13 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Partial Outage
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Partial Outage
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – KABA Time Clocks ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PeachNet Scheduled Maintenance - Georgia Archives Jul 13, 17:00-20:00 EDT
Network Support Services (NSS) will be updating the Archives Records Center firewalls with the latest recommended release of Palo Alto PanOS. No outages or loss of services are expected. This maintenance will occur on Monday, July 13, 2020 from 5:00 p.m. until 8:00 p.m.

Services Affected: None
Posted on Jul 10, 12:29 EDT
USG Identity Proxy Maintenance - Single Sign On (SSO) Jul 13, 23:00 - Jul 14, 01:00 EDT
Systems Support Services (SSS) will be performing maintenance on the IDP Proxy service on Monday, July 13, 2020 at 11:00 p.m. until Tuesday, July 14, 2020 at 1:00 a.m. During the window, we will be updating the SSL certs as well as migrating one institution to a new IDP service.
There is a possibility of a brief interruption of Single-Sign-On Service provided by the USG Identity Proxy during this maintenance period.

Services Affected: USG Identity Proxy
Posted on Jul 9, 14:33 EDT
Systems Support Services Scheduled Maintenance - Operating System (OS) Patching Jul 15, 21:00 - Jul 16, 07:00 EDT
Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, July 15, 2020, at 11:00 p.m. (9:00 a.m. for non-production services) until Thursday, July 16, 2020 at 7:00 a.m. During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence – Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services – Axiom ONLY
- MOVEit Managed File Transfer (files.usg.edu)
- SSC Active Directory
- SSC MoveIT
- SSC Phones
- SSC VPN
- TeamMate Audit Management System
- USO Active Directory
- USG Foundation Accounting Service
- USO VPN
Posted on Jul 10, 11:35 EDT
ServiceNow Scheduled Maintenance - Network Backbone Upgrade Jul 17, 20:00 - Jul 18, 03:00 EDT
ITS has been notified that ServiceNow will be running a network backbone upgrade for their data centers. This maintenance will improve and optimize the backbone network for even better performance and availability. This maintenance will occur on Friday, July 17, 2020 from 8:00 p.m. until Saturday, July 18, 2020 at 3:00 a.m. During this window of time, there will be up to but not exceeding 15 minutes of interruption to the USG ServiceNow instance.
Posted on Jul 17, 20:00 EDT
Past Incidents
Jul 13, 2020

No incidents reported today.

Jul 12, 2020

No incidents reported.

Jul 11, 2020
Systems Support Services Scheduled Maintenance - DB300 Unity 880F Upgrade
Completed - The scheduled maintenance has been completed.
Jul 11, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 10:00 EDT
Scheduled - Systems Support Services (SSS) will be performing a non-disruptive upgrade on the DB300 Unity 880F (SAN). This maintenance will occur Saturday, July 11, 2020 at 11:00 a.m. until 2:00 p.m. at the DB300 datacenter. No downtime or service outage is expected.

Services Affected: None
Jul 9, 08:48 EDT
Jul 10, 2020
PeachNet Network Issues Reported - K12 Multi Site Outage
Resolved - Network Support Services (NSS) has confirmed that AT&T has restored full functionality of internet access at the affected schools.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Jul 10, 11:45 EDT
Identified - Network Support Services (NSS) is currently investigating a network outage affecting multiple K-12 sites. This issue has been escalated to AT&T which reports a card failure in the Dalton area. There is currently no ETR. Additional information will be posted here as it becomes available.

Sites Affected:

Chickamauga City Schools
Dade County Schools
Walker County Schools
Jul 9, 16:31 EDT
PeachNet Emergency Maintenance: Closet F troubleshooting
Completed - The scheduled maintenance has been completed.
Jul 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 23:00 EDT
Scheduled - Network Support Services (NSS) will be troubleshooting link issues related to Closet F etherchannel uplink that is currently impacting the redundant design. No services will be impacted as a result of this maintenance. This maintenance will occur on Thursday, July 09, 2020 from 11:00 p.m. until Friday, July 10, 2020 at 7:00 a.m.

Services Affected: None
Jul 8, 14:39 EDT
PeachNet Emergency Maintenance: 070920 USO-6840 Redundancy Failover
Completed - The scheduled maintenance has been completed.
Jul 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 23:00 EDT
Scheduled - Network Support Services (NSS) will be failing over the redundant chassis that serves as the USO distribution point for all closet switches, USO-6840X.xbb.peach.net. This device is experiencing a known bug that needs immediate correction in order to avoid service interruptions. No services will be impacted as a result of this maintenance. This maintenance will occur on Thursday, July 09, 2020 from 11:00 p.m. until Friday, July 10, 2020 at 7:00 a.m.

Services Affected: None
Jul 8, 14:39 EDT
PeachNet Emergency Maintenance - DB300 Firewall
Completed - The scheduled maintenance has been completed.
Jul 10, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 23:00 EDT
Scheduled - Network Support Services (NSS) will be patching the DB300 (DPA/DPB) and Telx (TPA/TPB) firewalls. This maintenance should not be service-affecting. This maintenance will occur on Thursday, July 09, 2020 from 11:00 p.m. until Friday, July 10, 2020 at 3:00 a.m.

Services Affected: None
Jul 9, 12:10 EDT
Jul 9, 2020
Jul 8, 2020
GeorgiaVIEW Maintenance for QPROD and XPROD - NOT SERVICE AFFECTING
Completed - The scheduled maintenance has been completed.
Jul 8, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 21:00 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to apply a hotfix D2L-wide, including to the GeorgiaVIEW QPROD and XPROD Online Learning Environment on Tuesday, July 7, 2020 from 9:00 p.m. until Wednesday, July 8, 2020 at 9:00 a.m.

Included fix addresses the below issue:

- Lessons > Student preview does not work in an upcoming release of Chrome

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG QPROD Institutions affected by this maintenance are:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community


USG XPROD Institutions affected by this maintenance are:

* Abraham Baldwin Agricultural College
* Clayton State University
* College of Coastal Georgia
* Columbus State University
* Competency Based Education
* Dalton State College
* East Georgia State College
* Fort Valley State University
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
* Georgia Southern University (Armstrong org)
* Georgia Southwestern State University
* Georgia State University
* Middle Georgia State University
* University of North Georgia
* University of West Georgia
* USG Human Resources Office of Organizational Development
* USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
* Valdosta State University
Jul 7, 09:39 EDT
PeachNet Emergency Maintenance - F5 Patching
Completed - The scheduled maintenance has been completed.
Jul 8, 03:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 23:03 EDT
Scheduled - Network Support Services (NSS) will be conducting emergency patching of all production F5s. This maintenance should not be service-affecting. This maintenance will occur on Tuesday, July 07, 2020 from 11:00 p.m. until Wednesday, July 08, 2020 at 3:00 a.m.

Services affected: None
Jul 7, 11:45 EDT
Jul 7, 2020
PeachNet Network Issues Reported - K12 Multi Site Outage
Resolved - Network Support Services (NSS) has confirmed AT&T has restored full functionality of internet access at the affected schools.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Jul 7, 08:56 EDT
Investigating - Network Support Services (NSS) is currently investigating a network outage affecting multiple K-12 sites. The outage has been escalated to AT&T. Additional information will be posted here as it becomes available.

Sites Affected:

Bartow County
Floyd County
Jul 6, 10:22 EDT
Jul 6, 2020
OneUSG Connect Unscheduled Maintenance - HPLAY
Completed - The scheduled maintenance has been completed.
Jul 6, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 12:42 EDT
Scheduled - OneUSG Connect HPLAY (non-production) environment is currently unavailable due to an unscheduled maintenance. This maintenance is occurring today, July 6, 2020 until 2:00 p.m.

We apologize for any inconvenience.

If you have questions or concerns, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu
Jul 6, 12:41 EDT
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Data Warehouse and Business Intelligence Maintenance - Production Database Downtime
Completed - The scheduled maintenance has been completed.
Jul 1, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 23:01 EDT
Scheduled - The Data Warehouse (production) will be offline for maintenance during the window scheduled for Tuesday, June 30, 2020 beginning at 11:00 p.m. and may remain unavailable until Wednesday, July 1, 2020 at 7:00 a.m.

During this time, services will be unavailable.

The following applications will not be available during this scheduled maintenance window:

* Cognos Business Intelligence & Reporting Application
* APEX Data Collection Application
* Degrees & Majors Authorized
* HS/FICE Translation
* External Site Codes
* Oracle Database
Jun 29, 09:28 EDT
Jun 30, 2020
Jun 29, 2020
OneUSG Connect Unscheduled Maintenance - HPLAY
Completed - The scheduled maintenance has been completed.
Jun 29, 12:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 10:01 EDT
Scheduled - OneUSG Connect HPLAY (non-production) environment will be unavailable for unscheduled maintenance. This will occur today, Monday June 29, 2020 until 12:00 p.m. During this time, OneUSG Connect HPLAY will not be available.

We apologize for any inconvenience.


If you have questions or concerns, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu
Jun 29, 09:55 EDT
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