SYSTEMS STATUS

Data Warehouse Production Database Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 23:00 EST
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on Data Warehouse on Friday, November 16, 2018 from 11:00 p.m. until Saturday, November 17, 2018 at 7:00 a.m.

During this period, users will not be able to access Data Warehouse (production).

Services Affected:

• Cognos Business Intelligence & Reporting Application
• APEX Data Collection Application
• Degrees & Majors Authorized
• HS/FICE Translation
• External Site Codes
• Oracle Database
USO Telephone Issues At Atlanta Office
Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with the Atlanta USO office. Atlanta users can receive calls, however, affected users may be experiencing poor phone call quality. Additional information will be posted here when it becomes available.
Nov 16, 16:54 EST

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Data Warehouse and Business Intelligence   ? Under Maintenance
GA DOE K-12 Network   ? Operational
GAfutures   ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO   ? Operational
GIL   ? Operational
GIL Express   ? Operational
Georgia Archives ? Operational
ARCNAS   ? Operational
Content Manager   ? Operational
Finding Aids   ? Operational
Historical Organizations Directory   ? Operational
Virtual Vault   ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College   Operational
Albany State University   Operational
Armstrong State University   Operational
Atlanta Metropolitan State College   Operational
Bainbridge State College   Operational
Dalton State College   Operational
Fort Valley State University   Operational
Georgia Gwinnett College   Operational
Georgia Southwestern State University   Operational
Gordon State College   Operational
Middle Georgia State University   Operational
Savannah State University   Operational
South Georgia State College   Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College   Operational
Armstrong State University   Operational
Atlanta Metropolitan State College   Operational
Bainbridge State College   Operational
College of Coastal Georgia   Operational
Columbus State University   Operational
Dalton State College   Operational
Fort Valley State University   Operational
Georgia Gwinnett College   Operational
Georgia Southwestern State University   Operational
Middle Georgia State University   Operational
Savannah State University   Operational
South Georgia State College   Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials   ? Operational
GeorgiaFIRST Marketplace   ? Operational
iStrategy Budgetary Reporting System   ? Operational
TeamMate Audit Management System   ? Operational
Georgia ONmyLINE   ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD)   Operational
GeorgiaVIEW Online Learning Environment (XPROD)   Operational
INGRESS Registration Sharing System   ? Operational
Internal USO Services ? Degraded Performance
FS1 File Sharing Service   Operational
USO BoardEffect   ? Operational
USO Email and Calendar   ? Operational
USO SharePoint / OneDrive   ? Operational
USO Skype for Business   ? Operational
USO SSO   ? Operational
USO Teams   ? Operational
USO Telephone System   ? Degraded Performance
USO VPN   ? Operational
MOVEit Managed File Transfer   ? Operational
OneUSG Connect ? Operational
OneUSG Connect   ? Operational
OneUSG Connect - Benefits   ? Operational
OneUSG Connect - Time Clock Service   ? Operational
OneUSG Connect - Careers Applicant Portal   ? Operational
OneUSG Connect - HPLAY Environment   ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center   ? Operational
PeachNet Cloud Backup   ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College   Operational
Albany State University   Operational
Atlanta Metropolitan State College   Operational
Augusta University   Operational
Clayton State University   Operational
College of Coastal Georgia   Operational
Columbus State University   Operational
Dalton State College   Operational
East Georgia State College   Operational
Fort Valley State University   Operational
Georgia Archives   Operational
Georgia College & State University   Operational
Georgia Department of Audits   Operational
Georgia Department of Transportation   Operational
Georgia Gwinnett College   Operational
Georgia Highlands College   Operational
Georgia Institute of Technology   Operational
Georgia Law Reapportionment Office   Operational
Georgia Public Library Service   Operational
Georgia Southern University   Operational
Georgia Southwestern State University   Operational
Georgia State University   Operational
Georgia Student Finance Commission   Operational
Gordon State College   Operational
Kennesaw State University   Operational
Middle Georgia State University   Operational
Savannah State University   Operational
South Georgia State College   Operational
University of Georgia   Operational
University of North Georgia   Operational
University of West Georgia   Operational
UGA Data Center (Boyd)   Operational
USO Athens Office   Operational
USO Atlanta Office   Operational
Valdosta State University   Operational
ITS Data Center (DB300)   ? Operational
ServiceNow   ? Operational
USG Identity Proxy   ? Operational
USG Status Page   ? Operational
USG Technology Store   ? Operational
USO Cybersecurity Alerts   ? Operational
Web Services (www.usg.edu)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled System Maintenance for GeorgiaFIRST Financials: Release 5.40 Nov 29, 17:00 - Dec 3, 07:00 EST
GeorgiaFIRST PeopleSoft Financials Update 5.40 is scheduled to be applied on Thursday, November 29, 2018 at 5:00 p.m. until Monday, December 3, 2018 at 7:00 a.m. This Oracle annual maintenance includes Images 9.2.024 – 9.2.027 and PeopleTools upgrade 8.56.10, as well as new enhancements and functionality.

The following applications will not be available during this scheduled maintenance window:
* GeorgiaFIRST PeopleSoft Financials production (FPROD)
* PSQUEST access
* GeorgiaFIRST Marketplace access
* Expenses and ePro Self-Service Portal

In preparation for this release, your institution should take the following steps:
1. Communicate system downtime to your campus stakeholders (Banner, Department users, third-parties, etc.).
2. Communicate system downtime for Self-Service: GeorgiaFIRST Marketplace (Shoppers, Requesters and Buyers) and Travel & Expenses module.
3. Obtain Release 5.40 documentation as it becomes available from ITS (Job Aids, Business Processes, Known Issues, etc.).
4. Be prepared to complete all daily/month end transactional processing and have all users logged out of PeopleSoft Financials by 5:00 p.m. on November 29, 2018.

Information Technology Services (ITS) will provide an update on the GeorgiaFIRST Financials website as release documentation becomes available.
Posted on Oct 23, 15:22 EDT
Past Incidents
Nov 17, 2018

No incidents reported today.

Nov 16, 2018
Malicious Email Alert: Subject Line "We need your feedback"
Resolved - This incident has been resolved.
Nov 16, 09:14 EST
Identified - USG Cybersecurity received multiple reports of a suspicious email message sent to USO employees. This message has the subject line, “We need your feedback” and may appear to be from someone you know. The body of the message contains the following text:

"From: Darryl Alston
Date: 11/13/18 9:06 AM (GMT-05:00)
To:
Subject: We need your feedback

The State of Georgia Office of Budget and Planning is conducting a short survey to aid in the planning and disbursement of performance based increases to deserving employees. We assure your responses will remain strictly confidential and will only be used in combination with performance evaluation data. We thank you in advance for taking your time to provide this invaluable feedback. Please complete the survey within the next 24 hours To take the survey, please click on the following 2018.asp This survey is being coordinated by the State of Georgia's Office of Budget and Planning
Confidentiality Notice: This fax/e-mail transmission, with accompanying records, is intended only for the use of the individual or entity to which it is addressed and may contain confidential and/or privileged information belonging to the sender, including individually identifiable health information subject to the privacy and security provisions of HIPAA. This information may be protected by pertinent privilegeſs), e.g., attorney-client, doctor-patient, HIPAA etc., which will be enforced to the fullest extent of the law. If you are not the intended recipient, you are hereby notified that any examination, analysis, disclosure, copying, dissemination, MIDAA, This information may be protected by pertinent privilege(s), e.g., attorney-client ssis disclosure, copying, dissemination, use of the information in this transmission is strictly prohibited. If you have received this message and associated documents in error, please notify the sender immediately for instructions. If this message was received by e-mail, please delete the original message"

These email messages are not legitimate. Please do not open any attachments or click on any embedded link. They could be used to compromise your account credentials and allow intruders access to confidential information. If you receive a message having these characteristics, please delete the message.

If you have additional questions or concerns, please contact the USG Enterprise Service Desk at 706-583-2001, or by email at helpdesk@usg.edu.
Nov 14, 09:37 EST
Nov 15, 2018

No incidents reported.

Nov 14, 2018
OneUSG Connect Issues Reported
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of OneUSG Connect. The system should continue operating normally.

In the event that you experience any further issues with OneUSG Connect, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu or toll free at 877-251-2644.
Nov 14, 13:38 EST
Monitoring - OneUSG Connect is now available after an unexpected outage and should be operating normally.

We will continue to monitor the system for any further issues.

In the event that you experience any further issues, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu or toll free at 877-251-2644.
Nov 14, 08:58 EST
Investigating - OneUSG Connect is experiencing issues with PeopleSoft while attempting to login. Users may be unable to access the application.

We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available.

If you have questions or concerns, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu or toll free at 877-251-2644.
Nov 14, 08:28 EST
Nov 13, 2018
PeachNet Scheduled Maintenance - DWDM maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 23:00 EST
Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be performing firmware upgrades on DWDM 10TCC cards at 11:00 p.m. on Monday, November 12, 2018 until 3:00 a.m. Tuesday, November 13, 2018.

PN0191A/B and PN0129A/B/C are the only non-redundant services on the scheduled cards and therefore will experience an outage lasting approximately 30 minutes.

Services affected:

- PN0191A/B from TELX to ARM for Apogee
- PN0129A/B/C from TELX to WAY for ATC
Nov 1, 10:42 EDT
Nov 12, 2018
GIL Courier Service Schedule: Monday, November 12, 2018
Resolved - This incident has been resolved. Pick up and deliveries are back to normal.
Nov 12, 17:05 EST
Identified - In observance of Veteran's Day on Sunday, November 11, 2018 STAT Courier will not be making deliveries or pickups on Monday, November 12, 2018.
Nov 8, 15:15 EST
Nov 11, 2018
OneUSG Connect Issues Reported - Single Sign-On
Resolved - After monitoring the situation overnight, Information Technology Services (ITS) has confirmed the stability of OneUSG Connect. The system should continue operating normally.

In the event that you experience any further issues with OneUSG Connect, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu or toll free at 877-251-2644.
Nov 11, 14:54 EST
Monitoring - OneUSG Connect is now available after an unexpected outage and should be operating normally.

We will continue to monitor the system for any performance issues.

In the event that you experience any further issues, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu or toll free at 877-251-2644.
Nov 10, 12:35 EST
Investigating - OneUSG Connect is experiencing issues with Single Sign-On logins. Users may be unable to access the Self-Service page.

We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available.

If you have questions or concerns, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu or toll free at 877-251-2644.
Nov 10, 12:08 EST
Nov 10, 2018
Data Warehouse Maintenance - Production Database Maintenance Downtime
Completed - The scheduled maintenance has been completed.
Nov 10, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 23:00 EST
Scheduled - The Data Warehouse (production) will be offline for maintenance during the window scheduled for Friday, November 9, 2018 beginning at 11:00 p.m. and may remain unavailable until 7:00 a.m. on Saturday, November 10, 2018. During this time, services will be unavailable.

The following applications will not be available during this scheduled maintenance window:

• Cognos Business Intelligence & Reporting Application
• APEX Data Collection Application
• Degrees & Majors Authorized
• HS/FICE Translation
• External Site Codes
• Oracle Database.
Nov 5, 16:41 EST
GeorgiaBEST Managed Service Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 22:00 EST
Scheduled - Information Technology Services (ITS) will be conducting a scheduled maintenance on GeorgiaBEST Banner Managed Services and Degree Works Managed Services from 10:00 p.m. Friday, November 9, 2018 until 7:00 a.m. Saturday, November 10, 2018. During this period, users will not be able to access any hosted applications.

Services Affected:

- Banner Managed Services
- Degree Works Managed Services
- Recruit
- BDM
- Axiom
Nov 2, 13:48 EDT
Systems Support Services Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 22:00 EST
Scheduled - Systems Support Services (SSS) will be doing OS patching on Friday, November 9, 2018 at 10:00 p.m. until Saturday, November 10, 2018 at 7:00 a.m. GeorgiaBest patching begins at 10:00 p.m. and all other services will begin at 11:00 p.m.

During this period, users will be unable to access the affected services. All patched OSes will be rebooted.

Components Affected:
- Data Warehouse and Business Intelligence
- Georgia Archives (everything except ARCNAS)
- GeorgiaBEST Banner Managed Services
- GeorgiaBEST Degree Works Managed Services
- GeorgiaFIRST Financials
- Georgia ONmyLINE
- INGRESS Registration Sharing System
- MOVEit Managed File Transfer
- OneUSG Connect
- Web Services (www.usg.edu)
- Affordable Learning Georgia
- Georgia Archives
- Georgia Film Academy
- GAtracs
- Georgia WebMBA
- GoBackMoveAhead
- Jimmy Carter Library
- USG Budgetary Reporting System
- USG Foundation
Nov 1, 15:06 EDT
Nov 8, 2018
PeachNet Scheduled Maintenance - DWDM maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:00 EST
Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be performing firmware upgrades on DWDM 10TCC cards at 11:00 p.m. on Wednesday, November 7, 2018 until 3:00 a.m. Thursday, November 8, 2018.

PN0194, PN0154A/B, and PN0172A/B are the only non-redundant services on the scheduled cards and therefore will experience an outage lasting approximately 30 minutes.

Services affected:

- PN0194 from TELX to ABAC for Apogee
- PN0154A/B from UGAB to ABAC
- PN0172A/B from TELX to BRU2 for Apogee
Nov 1, 10:42 EDT
Nov 6, 2018
PeachNet Scheduled Maintenance - DWDM maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 23:00 EST
Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be performing firmware upgrades on DWDM 10TCC cards at 11:00 p.m. on Monday, November 5, 2018 until 3:00 a.m. Tuesday, November 6, 2018.

PN0163, PN0164A/B, and PN0184 are the only non-redundant services on the scheduled cards and therefore will experience an outage lasting approximately 30 minutes.

Services affected:

- PN0163 from TELX to ABAC for Apogee
- PN0164A/B from TELX to ARM for Apogee
- PN0184 from MCGA to AUG for Apogee
Nov 1, 10:42 EDT
Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

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