USG Services Status

SharePoint Online and OneDrive for Business Access Issues Identified

Update - Microsoft has reported the deployment of the fix is approximately 10 percent complete. Microsoft will provide the next update by Friday, May 25, 2018.
May 23, 16:07 EDT

Update - Microsoft has validated the new fix and has begun the deployment process to the affected environments. It is estimated that the fix will reach the majority of affected users by Friday, May 25, 2018. Microsoft will provide the next update by Wednesday, May 23, 2018.
May 22, 10:23 EDT

Update - Microsoft has deployed a new version of the fix internally and is currently running it through extensive testing to confirm that it is an effective solution. Microsoft estimates that they will be able to begin deployment by Friday, May 18, 2018.
May 17, 11:00 EDT

Identified - Microsoft has identified an issue contained in their fix that was not discovered during testing. Since the issue has the potential to cause a more severe service impact if fully deployed, Microsoft is reverting the fix to prevent any additional impact. Microsoft will produce a new fix that avoids this problem and anticipates that the fix will be ready for deployment by Friday, May 18, 2018.
May 10, 10:30 EDT

Update - Microsoft continues to deploy the fix and has deployed it to 54% of the affected environments. Microsoft anticipates that a vast majority of customers will have received the fix within approximately 24-36 hours from the time of this update.
May 9, 08:08 EDT

Update - Microsoft is gradually deploying the fix and has deployed it to 20% of the affected environments. During the deployment, Microsoft is monitoring the roll-out to ensure a successful completion. Microsoft will provide the next update by Tuesday, May 8, 2018.
May 4, 16:08 EDT

Monitoring - Microsoft internal testing has shown this version of the fix to be an effective solution. Microsoft currently anticipates that the fix will reach most affected customers by Friday, May 4, 2018. We are monitoring this incident, and will let our customers know on or after May 4th if the fix does not seem to apply to our instance, or if Microsoft changes the status.
May 1, 13:53 EDT

Update - Microsoft continues their testing efforts to ensure that the fix successfully resolves the issue without adversely impacting other aspects of the service. The new solution will be deployed as soon as Microsoft completes the testing.
Apr 23, 14:51 EDT

Update - Microsoft continues to work on the coding logistics that has caused the credential prompts or access errors that external users (non-USO Users) are receiving. Microsoft has established a complex test plan which could take an extended period of time. However, Microsoft will continue to provide updates on a regular basis.

Additional information will be posted here as it becomes available.
Apr 17, 16:34 EDT

Update - Microsoft's internal testing efforts revealed that their fix does not fully remediate the issue and some further modifications will be required to ensure that their solution is comprehensive. Microsoft is adjusting the fix and will redeploy it internally for further testing over the weekend.

Additional information will be posted here as it becomes available.
Apr 12, 16:58 EDT

Update - Microsoft is continuing their internal testing efforts. They will establish a deployment time line for all affected environments once the fix has been fully validated as effective.

Additional information will be posted here as it becomes available.
Apr 11, 16:06 EDT

Update - Microsoft has deployed a fix within their internal environment and initial testing has been positive. Microsoft will continue their testing efforts throughout the day and once the fix has been validated as a fully viable solution, they will deploy it across the affected environment to remediate the problem.

Additional information will be posted here as it becomes available.
Apr 10, 12:36 EDT

Update - Microsoft has identified a potential code issue as the source of the credential prompts users are receiving. They have developed a fix and are currently testing it in an internal environment. Once they've confirmed that the fix is a valid solution, they'll deploy it across the affected environment to remediate the problem.

Additional information will be posted here as it becomes available.
Apr 9, 14:16 EDT

Identified - Information Technology Services (ITS) has been notified by Microsoft that external users (non-USO Users) may experience credential prompts or access errors when trying to access SharePoint Online and OneDrive for Business. Microsoft is working to restore full functionality of this system as quickly as possible. As a workaround, affected users can close the credential prompt to access the sites successfully.

Additional information will be posted here as it becomes available.
Apr 6, 16:24 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Data Warehouse and Business Intelligence Operational

GA DOE K-12 Network Operational

GAfutures Operational

GALILEO - Georgia's Virtual Library Operational

GALILEO Operational

GIL Operational

GIL Express Operational

Georgia Archives Operational

ARCNAS Operational

Content Manager Operational

Finding Aids Operational

Historical Organizations Directory Operational

Virtual Vault Operational

GeorgiaBEST Banner Managed Services Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Armstrong State University Operational

Atlanta Metropolitan State College Operational

Bainbridge State College Operational

Dalton State College Operational

Fort Valley State University Operational

Georgia Gwinnett College Operational

Georgia Southwestern State University Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

GeorgiaBEST Degree Works Managed Services Operational

Abraham Baldwin Agricultural College Operational

Armstrong State University Operational

Atlanta Metropolitan State College Operational

Bainbridge State College Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

Fort Valley State University Operational

Georgia Gwinnett College Operational

Georgia Southwestern State University Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

GeorgiaFIRST Financials Operational

GeorgiaFIRST PeopleSoft Financial Service Operational

GeorgiaFIRST Marketplace Operational

iStrategy Budgetary Reporting System Operational

TeamMate Audit Management System Operational

Georgia ONmyLINE Operational

GeorgiaVIEW Online Learning Operational

GeorgiaVIEW Online Learning Environment (QPROD) Operational

GeorgiaVIEW Online Learning Environment (XPROD) Operational

INGRESS Registration Sharing System Operational

MOVEit Managed File Transfer Operational

OneUSG Connect Operational

OneUSG Connect - Benefits Operational

OneUSG Connect - Time Clock Service Operational

OneUSG Connect - Careers Applicant Portal Operational

OneUSG Connect - HPLAY Environment Operational

PeachNet Cloud Services Operational

PeachNet Virtual Data Center Operational

PeachNet Cloud Backup Operational

PeachNet Network Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Atlanta Metropolitan State College Operational

Augusta University Operational

Clayton State University Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

East Georgia State College Operational

Fort Valley State University Operational

Georgia Archives Operational

Georgia College & State University Operational

Georgia Department of Audits Operational

Georgia Department of Transportation Operational

Georgia Gwinnett College Operational

Georgia Highlands College Operational

Georgia Institute of Technology Operational

Georgia Law Reapportionment Office Operational

Georgia Public Library Service Operational

Georgia Southern University Operational

Georgia Southwestern State University Operational

Georgia State University Operational

Georgia Student Finance Commission Operational

Gordon State College Operational

Kennesaw State University Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

University of Georgia Operational

University of North Georgia Operational

University of West Georgia Operational

UGA Data Center Operational

USO Athens Office Operational

USO Atlanta Office Operational

Valdosta State University Operational

ServiceNow Operational

TouchNet Operational

USG Identity Proxy Operational

USG Status Page Operational

USG Technology Store Operational

USO Cybersecurity Alerts Operational

USO Tools Operational

USO Telephone System Operational

USO Email Operational

USO Skype for Business Operational

USO SharePoint / OneDrive Operational

USO SSO Operational

USO Teams Operational

Web Services (www.usg.edu) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

USO Email Maintenance May 21, 08:00 - Jun 1, 17:00 EDT

Information Technology Services (ITS) will be migrating Shared Services Center (SSC) email accounts from their existing Exchange environment to the University System Office’s (USO) Office 365 Email environment between Monday, May 21, 2018 at 8:00 a.m. and Friday, June 1, 2018 at 5:00 p.m.

While no service interruption is expected for the overall Office 365 system during this period, SSC staff may be unable to access for a brief downtime as their individual accounts are migrated to the new environment. All mail sent to SSC staff will be delivered to their new mailbox.

Non-SSC USO staff will not be impacted.

If you have any questions or concerns, please contact the ITS Helpdesk at 706-583-2001 or helpdesk@usg.edu.
Posted on May 15, 10:38 EDT

Past Incidents

May 24, 2018

PeachNet Scheduled Maintenance - DWDM maintenance at University of Georgia (UGA)

Completed - The scheduled maintenance has been completed.
May 24, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 20:00 EDT

Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be turning up two new 10Gig services for UGA. This maintenance will occur from Wednesday, May 23, 2018 at 8:00 p.m. until Thursday, May 24, 2018 at 3:00 a.m.

Services affected: None
May 23, 13:57 EDT

May 23, 2018

PeachNet Virtual Data Center Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 23, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 09:00 EDT

Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance for a software upgrade on Wednesday, May 23, 2018 from 9:00 a.m. until 5:00 p.m. During this period, administrators will not be able to access the VDC interface for managing their VDC environments. Virtual machines (VMs) and VM guests will not be affected during this maintenance.
May 21, 16:47 EDT

PeachNet Scheduled Maintenance - DWDM maintenance

Completed - The scheduled maintenance has been completed.
May 23, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 23:00 EDT

Scheduled - PeachNet Scheduled Maintenance - DWDM maintenance

Network Support Services (NSS) will be bouncing services in the southwest in order to address a sync issue with service management. Customers except Coastal Plains Experiment Station (CPES) have redundant links. This maintenance is scheduled to begin on Tuesday, May 22, 2018 from 11:00 p.m. until Wednesday, May 23, 2018 at 3:00 a.m.

Services affected:

PN0136A
PN0137
PN0138A
PN0148A
PN0149A
PN0154B (CPES)
PN0163
PN0180
PN0183
PN0194
PN0135
May 22, 15:25 EDT

May 22, 2018

PeachNet Scheduled Maintenance - Abraham Baldwin Agricultural College

Completed - The scheduled maintenance has been completed.
May 22, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 13:00 EDT

Scheduled - Communications Consulting Group (CCG) will be replacing a failed UPS at ABAC. This maintenance will occur on Tuesday, May 22, 2018 from 1:00 p.m. until 7:00 p.m.

Services affected: None
May 22, 10:25 EDT

Network Outage Affecting Multiple DOE Locations (Effingham, Coffee, Colquitt, & Terrell)

Resolved - Information Technology Services (ITS) has confirmed that the network access is functioning normally at this time.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
May 22, 09:31 EDT

Update - The following update from GPW as of 3:35 P.M:

New fiber is being hung now. Fiber splicers are en route. Current ETR is 8:30 p.m.
May 21, 16:19 EDT

Identified - Information Technology Services (ITS) is reporting multiple K-12 network outages. The following schools are being affected by this outage: Effingham County, Coffee County, Colquitt County, & Terrell County. GPW has confirmed a fiber break between Macon and Milledgeville.

Additional information will be posted here as it becomes available.
May 21, 13:41 EDT

Information and Web Services Maintenance

Completed - The scheduled maintenance has been completed.
May 22, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 21:00 EDT

Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance to transition websites to SSL on Monday May 21, 2018 from 9:00 p.m. until Tuesday, May 22, 2018 at 12:00 a.m. During this period, users may be unable to access the following sites:

USG by the Numbers - http://www.info.usg.edu/
USG Faculty and Staff Portal - http://oneusgconnect.usg.edu/
May 15, 16:43 EDT

May 21, 2018

PeachNet Virtual Data Center Maintenance

Completed - This maintenance task has been completed.
May 21, 11:47 EDT

Scheduled - Virtual Data Center (VDC) customer’s virtual firewalls need to be redeployed prior to Monday, May 21, 2018 in preparation for an upcoming VDC software upgrade (date TBD).

How to redeploy your VDC virtual firewalls:
1. From your Administration screen, click on your Edge Gateways tab
2. Click the Actions icon
3. Click on Re-deploy
4. A dialog will ask “Do you want to redeploy” and it will reference your virtual firewall name. Click Yes
5. You will see Re-deploying edge in the Status column. Once complete, right click on the virtual firewall and click on Edge Gateway Services. You may exit Edge Gateway Services. If you still see an alert in the Status column simply click on the alert and clear it.

The virtual firewall redeployments will take several minutes and will cause a short interruption to outside network access to your virtual machines. If you prefer that ITS redeploy virtual firewalls on your behalf, please contact the ITS Helpdesk to let us know when you would like to schedule your redeployment.
May 15, 11:41 EDT

PeachNet Scheduled Fiber Maintenance - Atlanta Area

Completed - The scheduled maintenance has been completed.
May 21, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 00:00 EDT

Scheduled - Zayo fiber vendor will be performing network fiber maintenance in the Atlanta area from Monday May 21, 2018 at 12:00 a.m. until 5:00 a.m. During the maintenance, we expect a single span to be down on the Atlanta Ring as well as one on the Alpharetta Ring. Services will run in protect.
May 16, 14:41 EDT

May 20, 2018

No incidents reported.

May 19, 2018

GeorgiaFIRST PeopleSoft Financial Service Issues Reported

Resolved - Information Technology Services (ITS) has confirmed that GeorgiaFIRST PeopleSoft Financial Service is functioning normally at this time.

In the event that you experience any further issues with GeorgiaFIRST PeopleSoft Financial Service, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
May 19, 15:18 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of issues with the GeorgiaFIRST PeopleSoft Financial Service. Affected users may be logged out of current session or may be unable to log in at all. Additional information will be posted here as it becomes available.
May 19, 11:02 EDT

GeorgiaView Access Issues Reported - University of Georgia

Resolved - Information Technology Services (ITS) has confirmed that Brightspace D2L myID is functioning normally at this time.

In the event that you experience any further issues with Brightspace D2L myID, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
May 19, 10:25 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with Brightspace D2L myID at the University of Georgia. Affected users may be experiencing inability to login via the myID function as well as error messages when attempting to log in. Additional information will be posted here when it becomes available.
May 19, 09:19 EDT

Scheduled Data Warehouse Maintenance

Completed - The scheduled maintenance has been completed.
May 19, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 23:00 EDT

Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on the Production Data Warehouse Database. The database will be unavailable beginning at 11:00 p.m. on Friday, May 18, 2018, until 7:00 a.m. on Saturday, May 19, 2018.

The following applications will not be available during this scheduled maintenance window:

- Cognos Business Intelligence & Reporting Application
- APEX Data Collection Application
- Degrees & Majors Authorized
- HS/FICE Translation
- External Site Codes
- Oracle Database
May 18, 14:46 EDT

OneUSG Connect (Scheduled Maintenance)

Completed - The scheduled maintenance has been completed.
May 19, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 23:00 EDT

Scheduled - OneUSG Connect will be unavailable for scheduled maintenance from Friday, May 18, 2018 at 11:00 p.m. until approximately Saturday, May 19, 2018 at 7:00 a.m. During this time, OneUSG Connect (HPROD) and OneUSG Connect – Careers Applicant Portal will not be available.

KABA Time Clocks and OneUSG Connect - Benefits will be available for use.

If you have questions or concerns, please contact OneUSG Connect Support by email at sscsupport@ssc.usg.edu or toll free at 877-251-2644.
May 16, 15:34 EDT

System Maintenance Scheduled for Release 5.34

Completed - The scheduled maintenance has been completed.
May 19, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:00 EDT

Scheduled - GeorgiaFIRST PeopleSoft Financials Update 5.34 will be delivered to Production (FPROD) on Saturday, May 19, 2018. This release provides BOR enhancements and functionality updates. Specifics regarding modifications in this release will be provided in release notes, which will be available on Thursday, May 17th, on the GeorgiaFIRST website: http://www.usg.edu/gafirst-fin/releases. An announcement will be sent when Release Notes are available.

For this update to be applied, the Production databases (FPROD) will be shut down beginning at 10:00 p.m. on Friday, May 18, 2018, and will remain unavailable until 7:00 a.m. Saturday, May 19, 2018.

The following applications will not be available during this scheduled maintenance window:

• GeorgiaFIRST PeopleSoft Financials production (FPROD)
• PSQUEST access
• GeorgiaFIRST Marketplace access
• Expenses and ePro Self-Service Portal
May 14, 10:03 EDT

May 18, 2018

PeachNet Virtual Data Center Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 18, 12:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:00 EDT

Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on the PeachNet Virtual Data Center (VDC) on Friday, May 18, 2018 from 8:00 a.m. until 12:00 p.m. During this period, administrators will not be able to access the VDC interface for managing their VDC environments. Virtual machines (VMs) and VM guests will not be affected during this maintenance.
May 17, 11:23 EDT

PeachNet Scheduled Fiber Maintenance - Atlanta Area

Completed - The scheduled maintenance has been completed.
May 18, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 00:00 EDT

Scheduled - Zayo fiber vendor will be performing network fiber maintenance in the Atlanta area from Friday May 18, 2018 at 12:00 a.m. until 5:00 a.m. During the maintenance, we expect a single span to be down on the Atlanta Ring as well as one on the Alpharetta Ring. Services will run in protect.

Services Affected: None
May 14, 16:30 EDT

May 17, 2018

USG Status Page Upgrade

Completed - This maintenance task has been completed.
May 17, 16:16 EDT

Scheduled - Information Technology Services (ITS) will be upgrading the USG Status Page on Thursday, May 17, 2018 from 4:00 p.m. until 4:30 p.m. This upgrade will change the originating address for all future USG Status Page email notifications from “noreply@statuspage.io” to “noreply@statuspage.usg.edu.” Subscribers are encouraged to update any relevant email filters accordingly.

This upgrade is not expected to negatively impact the availability or functionality of the Status Page.
May 14, 14:32 EDT

PeachNet Scheduled Fiber Maintenance - Atlanta Area

Completed - The scheduled maintenance has been completed.
May 17, 05:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 00:00 EDT

Scheduled - Zayo fiber vendor will be performing network fiber maintenance in the Atlanta area from Thursday May 17, 2018 at 12:00 a.m. until 5:00 a.m. During the maintenance, we expect a single span to be down on the Atlanta Ring as well as one on the Alpharetta Ring. Services will run in protect.

Services Affected: None
May 14, 16:29 EDT

PeachNet Scheduled Maintenance - DWDM maintenance at Augusta University (MCGN)

Completed - The scheduled maintenance has been completed.
May 17, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 23:00 EDT

Scheduled - Communications Consulting Group (CCG) will be replacing a failed ROADM at Augusta University (MCGN). This maintenance will occur from Wednesday, May 16, 2018 at 11:00 p.m. until Thursday, May 17, 2018 at 3:00 a.m. Services to the Augusta area will run in protect.

No services should be affected.
May 16, 14:17 EDT

May 16, 2018

PeachNet Scheduled Fiber Maintenance - Atlanta Area

Completed - The scheduled maintenance has been completed.
May 16, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:00 EDT

Scheduled - Zayo fiber vendor will be performing network fiber maintenance in the Atlanta area from Tuesday May 15, 2018 at 11:00 p.m. until Wednesday May 16, 2018 at 7:00 a.m. During the maintenance, we expect a single span to be down on the Atlanta Ring as well as one on the Alpharetta Ring. Services will run in protect.

Services Affected: None
May 14, 16:24 EDT

May 15, 2018

PeachNet Scheduled Fiber Maintenance - Atlanta Area

Completed - The scheduled maintenance has been completed.
May 15, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 EDT

Scheduled - Zayo fiber vendor will be performing network fiber maintenance in the Atlanta area from Monday May 14, 2018 at 11:00 p.m. until Tuesday May 15, 2018 at 7:00 a.m. During the maintenance, we expect a single span to be down on the Atlanta Ring as well as one on the Alpharetta Ring. Services will run in protect.

Services Affected: None
May 14, 16:23 EDT

May 13, 2018

No incidents reported.

May 12, 2018

OneUSG Connect Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 12, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 08:00 EDT

Scheduled - OneUSG Connect will be unavailable for scheduled maintenance on Saturday, May 12, 2018 from 8:00 a.m. until approximately 8:00 p.m. During this time, OneUSG Connect (HPROD) and OneUSG Connect - Careers Applicant Portal will not be available.

KABA Time Clocks and OneUSG Connect - Benefits will be available for use.

If you have questions or concerns, please contact OneUSG Connect Support by email at sscsupport@ssc.usg.edu or toll free at 877-251-2644.
May 10, 14:57 EDT

May 11, 2018

INGRESS Scheduled Maintenance - NOT SERVICE AFFECTING

Completed - The scheduled maintenance has been completed.
May 11, 23:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 23:00 EDT

Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on the INGRESS application on Friday, May 11, 2018 from 11:00 p.m. until 11:30 p.m. This maintenance is NOT expected to affect GoVIEW and INGRESS access or service. If this maintenance adversely impacts server performance, additional information will be posted here.
May 11, 15:42 EDT

May 10, 2018

PeachNet Virtual Data Center Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 10, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 09:00 EDT

Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on the PeachNet Virtual Data Center (VDC) on Thursday, May 10, 2018 from 9:00 a.m. until 4:00 p.m. During this period, administrators will not be able to access the VDC interface for managing their VDC environments. Virtual machines (VMs) and VM guests will not be affected during this maintenance.
May 7, 11:16 EDT

GeorgiaVIEW QPROD Issues Reported

Postmortem - Read details
May 11, 14:00 EDT

Resolved - After monitoring the situation throughout the night, ITS has confirmed the stability of the GeorgiaVIEW QPROD Online Learning Environment. The system should continue operating normally.

In the event that you experience any further issues with the GeorgiaVIEW QPROD Online Learning Environment, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
May 10, 08:37 EDT

Monitoring - Information Technology Services (ITS) has restored full functionality of the GeorgiaVIEW QPROD Online Learning Environment. We will continue to monitor this system for stability through the night. If you are still experiencing issues with logging in to the GeorgiaVIEW QPROD Online Learning Environment, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
May 9, 20:00 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of issues with the GeorgiaVIEW QPROD Online Learning Environment. Users at the following Institutions and organizations may be affected:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community

Affected users may be experiencing difficulties when attempting to log in. Additional information will be posted here when the issues are confirmed.
May 9, 18:37 EDT

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