SYSTEMS STATUS
Monitoring - Information Technology Services (ITS) has confirmed that the Holding Tank processes for GeorgiaVIEW D2L QPROD are functioning normally at this time. We will continue to monitor this system for stability.

Institutions affected:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
Jul 22, 15:31 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of service degradation with the GeorgiaVIEW QPROD Holding Tank processing to the Online Learning Environment. Affected users may experience problems with data load processing from the Holding Tank to the Learning Environment. Any institution experiencing an issue with their data load should submit a ticket to the ITS Helpdesk at https://www.usg.edu/customer_services/. Additional information will be posted here when the issues are confirmed.

Users at the following Institutions and organizations may be affected:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
Jul 19, 14:38 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
iStrategy Budgetary Reporting System ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect ? Operational
OneUSG Connect - Benefits ? Operational
OneUSG Connect - Time Clock Service ? Operational
OneUSG Connect - Careers Applicant Portal ? Operational
OneUSG Connect - Test Environments ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OneUSG Connect will be unavailable for scheduled maintenance for the 5.11 release. This maintenance will occur from Friday, July 26, 2019 at 11:00 p.m. until Saturday, July 27, 2019 at 7:00 a.m. During this time, OneUSG Connect (HPROD) and OneUSG Connect – Careers Applicant Portal will not be available.

KABA Time Clocks and OneUSG Connect - Benefits will be available for use.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
Posted on Jul 22, 14:45 EDT
North Georgia Network Core Router Maintenance Jul 31, 23:00 - Aug 1, 07:00 EDT
The North Georgia Network (NGN) will be performing core router maintenance on their network on Wednesday, July 31, 2019, from 11:00 p.m. until 7:00 a.m. This will affect the 100M metro-E between University of North Georgia - Library Technology Center (NGAL) and University of North Georgia - Blue Ridge Campus (NGABLU), as well as the 1G metro-E between TELX and NGAL. NGABLU will experience an outage during this time.

NGA and NGAL will experience reduced bandwidth during this time.
Posted on Jul 18, 11:45 EDT
PeachNet Fiber Maintenance - Dalton State College Aug 10, 23:00 - Aug 11, 07:00 EDT
Georgia Public Web (GPW) will be moving the fiber feed onto the Dalton State College campus due to construction in the area. This maintenance will occur on Saturday, August 10, 2019 from 11:00 p.m. until Sunday, August 11, 2019 at 7:00 a.m. No outages are expected as a result of this maintenance as services will run in protect.
Posted on Jul 12, 10:29 EDT
Past Incidents
Jul 23, 2019

No incidents reported today.

Jul 21, 2019
Completed - The scheduled maintenance has been completed.
Jul 21, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 21:00 EDT
Scheduled - GeorgiaFIRST Marketplace production access will be unavailable for scheduled maintenance for the JAGGAER Release 19.2 upgrade. This maintenance will occur on Friday, July 19, 2019 from 9:00 p.m. until Sunday, July 21, 2019 at 12:00 p.m.
Jul 12, 15:32 EDT
Jul 20, 2019

No incidents reported.

Jul 19, 2019
Resolved - After monitoring the situation overnight, Information Technology Services (ITS) has confirmed the stability of internet access at the affected schools. The system should continue operating normally.

In the event that you experience any further issues with network connectivity, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Jul 19, 11:23 EDT
Monitoring - AT&T has restored full functionality of network access to the affected sites. We will continue to monitor this system for stability overnight. If you are still experiencing issues with network connectivity, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Jul 18, 16:59 EDT
Identified - AT&T is reporting an aerial fiber break and repair technicians are on site. They are hanging cable and the estimated time of repair is 8:00 p.m. Further updates will be posted here as they become available.
Jul 18, 14:36 EDT
Investigating - Information Technology Services (ITS) is reporting multiple K-12 network outages. ITS has contacted AT&T to determine the cause, and escalate the issue with their repair center.

The following schools are being affected by this outage:

- Clinch County Schools
- Lanier County Schools
- Long County Schools

Additional information will be posted here as it becomes available.
Jul 18, 10:44 EDT
Jul 18, 2019
Resolved - After thorough monitoring, Information Technology Services (ITS) has confirmed the stability of access to GeorgiaVIEW D2L QPROD & XPROD. The system should continue operating normally.

In the event that you experience any further issues with access to GeorgiaVIEW D2L, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Jul 18, 14:58 EDT
Monitoring - Information Technology Services (ITS) has confirmed that issues with the GeorgiaVIEW QPROD and XPROD Online Learning Environment occurred between 8:04 p.m. to 8:44 p.m. As of 8:45 p.m. access to GeorgiaVIEW D2L QPROD & XPROD are functioning normally at this time. We will continue to monitor this system for stability.

In the event that you experience any further issues with access to GeorgiaVIEW D2L QPROD and XPROD, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jul 17, 21:00 EDT
Resolved - This incident has been resolved.
Jul 18, 08:32 EDT
Investigating - USG Cybersecurity has received multiple reports of a suspicious email message sent to USO employees. This message has the subject line, "RE: Request” and may appear to be from someone you know. The body of the message contains the following text:

"Are you busy? I need you to do a task."

These email messages are not legitimate. Please do not open any attachments or click on any embedded link. They could be used to compromise your account credentials and allow intruders access to confidential information. If you receive a message having these characteristics, please delete the message.

If you have additional questions or concerns, please contact the ITS Service Desk at 706-583-2001, or by email at helpdesk@usg.edu.
Jul 16, 10:30 EDT
Jul 17, 2019
Resolved - Information Technology Services (ITS) has confirmed that Columbus State University is functioning normally at this time and the fiber breaks have been repaired and no further outages are expected.

In the event that you experience any further connectivity issues, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jul 17, 09:39 EDT
Update - Information Technology Services (ITS) has confirmed that issues with the Columbus State University network outage are being caused by a fiber break. Repair crews are onsite and working to restore connectivity. Additional information will be posted here when it becomes available.
Jul 17, 07:59 EDT
Identified - Information Technology Services (ITS) has confirmed that issues with the Columbus State University network outage are being caused by a fiber break. Additional information will be posted here as it becomes available.
Jul 16, 20:02 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of a network outage at Columbus State University (COL). Affected users may be experiencing problems with access to the network. Additional information will be posted here when it becomes available.
Jul 16, 19:28 EDT
Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Completed - The scheduled maintenance has been completed.
Jul 12, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 09:01 EDT
Scheduled - Communications Consulting Group (CCG) will be performing network maintenance to install a replacement PeachNet router at Barrow County Schools (KBAR). This maintenance will occur on Friday, July 12, 2019 from 9:00 a.m. until 1:00 p.m. Barrow County Schools will experience an outage during this cut-over and the site will not be accessible during this time.

Services affected: KBAR
Jun 6, 09:36 EDT
Resolved - After monitoring the situation throughout the night, Information Technology Services (ITS) has confirmed the stability of access to voice mail at the USO Athens, USO Atlanta, Georgia Public Library Service (GPLS), Georgia Libraries for Accessible Statewide Services (GLASS), and Georgia Archives offices. The system should continue operating normally.

In the event that you experience any further issues with access to voice mail, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Jul 12, 12:47 EDT
Monitoring - Information Technology Services (ITS) has restored full functionality of access to voice mail at USO Athens, USO Atlanta, Georgia Public Library Service (GPLS), Georgia Libraries for Accessible Statewide Services (GLASS), and Georgia Archives offices. We will continue to monitor this system for stability.

If you are still experiencing issues with access to voice mail, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jul 11, 20:42 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of intermittent issues with access to voice mail. Affected users may not be able to log in to retrieve voice mail at USO Athens, USO Atlanta, Georgia Public Library Service (GPLS), Georgia Libraries for Accessible Statewide Services (GLASS), and Georgia Archives offices. Additional information will be posted here when it becomes available.

Please contact the ITS Helpdesk using: helpdesk@usg.edu. If your issue is of an urgent nature, please contact the ITS Helpdesk using our after-hours on-call cell phone: 404-831-3669.
Jul 11, 17:27 EDT
Resolved - This incident has been resolved.
Jul 12, 11:09 EDT
Identified - Posting Details:
USG Cybersecurity has received multiple reports of a suspicious email message sent to USO employees. This message has the subject line, "Audio_Received from (678-###-####)” and may appear to be from someone you know. The body of the message contains the following text:

"From: Audio_Recieved usg.edu [EMAIL REDACTED]
Subject: Audio_Received from (678-###-####)

Message length: 59 sec. (242 kb.)"


These email messages are not legitimate. Please do not open any attachments or click on any embedded link. They could be used to compromise your account credentials and allow intruders access to confidential information. If you receive a message having these characteristics, please delete the message.

If you have additional questions or concerns, please contact the ITS Service Desk at 706-583-2001, or by email at helpdesk@usg.edu.
Jul 10, 15:15 EDT
Resolved - After monitoring the situation throughout the night, Information Technology Services (ITS) has confirmed the stability of access to GeorgiaVIEW D2L QPROD & XPROD. The system should continue operating normally.

In the event that you experience any further issues with access to GeorgiaVIEW D2L, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Jul 12, 10:32 EDT
Monitoring - Information Technology Services (ITS) has confirmed that access to GeorgiaVIEW D2L QPROD & XPROD are functioning normally at this time. We will continue to monitor this system for stability.

In the event that you experience any further issues with access to GeorgiaVIEW D2L QPROD, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jul 11, 18:01 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with the GeorgiaVIEW QPROD and XPROD Online Learning Environment which occurred between 2:17 p.m.to 2:49 p.m. As of 2:50 p.m. D2L believes service has been restored to QPROD and XPROD. However, D2L continues to investigate QPROD functionality, and there may be a brief 5-10 minute unavailability period at 5:30 p.m., if needed, to stabilize QPROD functionality.

Users at the following Institutions and organizations may be affected:

USG QPROD Institutions:
* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community

USG XPROD Institutions:
* Abraham Baldwin Agricultural College
* Clayton State University
* College of Coastal Georgia
* Columbus State University
* Competency Based Education
* Dalton State College
* East Georgia State College
* Fort Valley State University
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
* Georgia Southern University
* Georgia Southwestern State University
* Georgia State University
* Middle Georgia State University
* University of North Georgia
* University of West Georgia
* USG Human Resources Office of Organizational Development
* USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
* Valdosta State University
Jul 11, 16:44 EDT
Monitoring - Information Technology Services (ITS) has confirmed that access to GeorgiaVIEW D2L QPROD is functioning normally at this time. We will continue to monitor this system for stability.

In the event that you experience any further issues with access to GeorgiaVIEW D2L QPROD, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jul 11, 15:09 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with the GeorgiaVIEW QPROD Online Learning Environment as of 2:17 p.m. Affected users may be experiencing problems with accessing GeorgiaVIEW D2L. Additional information will be posted here when the issues are confirmed.

Users at the following Institutions and organizations may be affected:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community
Jul 11, 14:52 EDT
Jul 11, 2019
Resolved - Information Technology Services (ITS) has confirmed that the network outage affecting the Athens Fiber Ring has been resolved, and internet access has been restored.

In the event that you experience any further issues with access to the network, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Jul 11, 11:09 EDT
Monitoring - Information Technology Services (ITS) has confirmed that network access for the Athens Fiber Ring has been restored. We will continue to monitor this system for stability.

If you are still experiencing issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jul 11, 02:04 EDT
Investigating - Information Technology Services (ITS) has been notified of a network outage in the Athens Fiber Ring that has caused multiple campuses to lose internet connectivity. Georgia Public Web (GPW) has been notified and is working on the issue. The following sites are affected:

University of Georgia
University of Georgia - Boyd Data Center
University of Georgia - Rock Eagle (ROC)
University of North Georgia - Oconee Campus
Augusta University - School of Nursing at Athens (SONAT)

Additional information will be provided here as it becomes available.
Jul 11, 01:37 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 23:00 EDT
Scheduled - Georgia Public Web (GPW) will be changing out fibers between Albany State University and Thomasville. This will occur on Wednesday, July 10, 2019 at 11:00 p.m. until Thursday, July 11, 2019 at 7:00 a.m.

Services will run in protect.
Jun 27, 10:44 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 02:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 23:00 EDT
Scheduled - Network Support Services (NSS) will be updating the firmware on all access points (APs) on the wireless network at USO Athens Office (DB300). This maintenance will occur on Wednesday, July 10, 2019 at 11:00 p.m. until Thursday, July 11, 2019 at 2:00 a.m. This update will allow the APs to auto-update their channels and power levels. The DB300 wireless network may experience a service interruption at some point during the maintenance window.
Jul 10, 12:19 EDT
Jul 10, 2019
Completed - The scheduled maintenance has been completed.
Jul 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 23:01 EDT
Scheduled - Georgia Public Web (GPW) will be changing out fibers between Darton and Americus. This will occur on Tuesday, July 9, 2019 at 11:00 p.m. until Wednesday, July 10, 2019 at 7:00 a.m.

Services will run in protect.
Jun 27, 10:43 EDT