SYSTEMS STATUS
All Systems Operational

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
PaymentWorks Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – KABA Time Clocks ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
USO Authentication/Login Service Upgrade Oct 23, 23:00 - Oct 24, 03:00 EDT
Information Technology Services (ITS) will be performing an authentication/login service upgrade on Friday, October 23, 2020 from 11:00 p.m. until Saturday, October 24, 2020 at 3:00 a.m. During this time, USO users will not be able to perform new logins to the following applications and services (USO email services will NOT be impacted):

* Adobe
* Board Effect
* Concord
* Cylance Management
* D2L HROD org for Cybersecurity and Ethics Training
* Equifax Compliance Center
* Galileo/GIL
* GeorgiaFIRST Financials
* Gitlab
* Grovo
* OneUSG Connect
* OneUSG Connect Benefits (Alight)
* OnSpring
* PagerDuty
* PaymentWorks
* ServiceNow
* Smartsheet
* StatusPage
* TIAA Retirement at Work

This maintenance will not impact OneUSG Connect Database connections nor will it impact OneUSG Connect Careers – Applicant activity.
Posted on Oct 20, 09:53 EDT
The University of Georgia Campuses Network Team will be performing network maintenance that will result in periodic, intermittent outages of campus information systems. This maintenance will occur on Saturday, October 24, 2020 from 6:00 a.m. until 11:59 p.m.

Alma Primo (GIL-Find) and all vendor-hosted databases are still accessible during this time. During this time, the following GALILEO/GIL services/sites hosted at UGA may be unavailable:

GALILEO

* GALILEO Portal (https://www.galileo.usg.edu)
* GALILEO Admin (https://admin.galileo.usg.edu)
* GALILEO About Site (https://about.galileo.usg.edu/)
* GALILEO Support Site (https://about.galileo.usg.edu/support)

Digital Library of Georgia

* Digital Library of Georgia (DLG) (http://dlg.galileo.usg.edu/)
* Digital Library of Georgia Hosted Collections
* Civil Rights Digital Library (CRDL) (http://crdl.usg.edu/)
* Civil War in the American South (http://american-south.org/)
* Georgia Historic Newspapers (https://gahistoricnewspapers.galileo.usg.edu/)

GIL

* ALMA Catalog Error form
* ALMA Check Requests integration
* ALMA Patron Loads integration
* GIL Historical Voyager Data (Voyager Access Reports)
* GIL Historical GALIN data
* Illiad/Alma Patron Sync
* Institutional Billing
* GIL New Titles List
* Georgia Knowledge Repository (GKR) (https://gaknowledge.org/)

GALILEO News and System Status Announcements are now available via RSS feed. Please consider subscribing via the links below:

• News: http://about.galileo.usg.edu/news/
• System Status Announcements: http://status.galileo.usg.edu

If you have any questions or need more information, please use the GALILEO Contact Us form or contact the ITS Help Desk at helpdesk@usg.edu or 1-888-875-3697.
Posted on Oct 22, 15:54 EDT
The University of Georgia Campuses Network Team will be conducting network maintenance that will result in periodic, intermittent outages of campus Internet access and campus information systems. This maintenance will occur on Saturday, October 24, 2020 from 6:00 a.m. until 11:59 p.m.

This maintenance will be affecting multiple systems including Learning Management Services (LMS). LMS will be considered unavailable during this time.
Posted on Oct 19, 17:27 EDT
The Data Warehouse (production) will be offline for maintenance during the window scheduled for Tuesday, October 27, 2020 beginning at 11:00 p.m. and may remain unavailable until Wednesday, October 28, 2020 at 7:00 a.m.

During this time, services will be unavailable.

The following applications will not be available during this scheduled maintenance window:

* Cognos Business Intelligence & Reporting Application
* APEX Data Collection Application
* Degrees & Majors Authorized
* HS/FICE Translation
* External Site Codes
* Oracle Database
Posted on Oct 21, 16:44 EDT
University of West Georgia (UWG) will be replacing their core network equipment. This maintenance will occur on Sunday, December 13, 2020 from 7:00 a.m. until 7:00 p.m.

During this maintenance window, UWG will experience intermittent service outages.
Posted on Oct 23, 10:38 EDT
Past Incidents
Oct 23, 2020
Completed - The scheduled maintenance has been completed.
Oct 23, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 17:15 EDT
Scheduled - Clayton State University will be performing emergency network maintenance campus-wide. The network may experience connectivity issues starting Friday, October 23, 2020, from 5:15 p.m. until 7:30 p.m.

LDAP reliant systems such as D2L LMS will be affected.
Oct 23, 11:13 EDT
Completed - The scheduled maintenance has been completed.
Oct 23, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:00 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to update the GeorgiaVIEW QPROD and XPROD Online Learning Environments to version 20.20.10 from Thursday, October 22, 2020 at 9:00 p.m. until Friday, October 23, 2020 at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG QPROD Institutions affected by this maintenance are:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community

USG XPROD Institutions affected by this maintenance are:

* Abraham Baldwin Agricultural College
* Clayton State University
* College of Coastal Georgia
* Columbus State University
* Competency Based Education
* Dalton State College
* East Georgia State College
* Fort Valley State University
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
* Georgia Southern University (Armstrong org)
* Georgia Southwestern State University
* Georgia State University
* Middle Georgia State University
* University of North Georgia
* University of West Georgia
* USG Human Resources Office of Organizational Development
* USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
* Valdosta State University
Oct 22, 11:07 EDT
Oct 22, 2020
Resolved - The University System of Georgia Shared Services Center (SSC) has confirmed that the intermittent phone technical issues have been resolved.

If you are unable to contact us via phone, please send an email to oneusgsupport@usg.edu with your name and telephone contact information. A representative from our Customer Support Team will contact you.
Oct 22, 09:38 EDT
Investigating - The University System of Georgia Shared Services Center (SSC) is experiencing intermittent phone technical issues.

If you are unable to contact us via phone, please send an email to oneusgsupport@usg.edu with your name and telephone contact information. A representative from our Customer Support Team will contact you.

Thank you for your patience as we work through this temporary situation.

Additional information will be posted here as it becomes available.
Oct 21, 16:08 EDT
Resolved - Information Technology Services (ITS) has confirmed that access to the GeorgiaFIRST Marketplace is functioning normally at this time. In the event that you experience any further issues with accessing GeorgiaFIRST Marketplace please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 22, 09:08 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaFIRST Marketplace. Affected users will not be able to access the GeorgiaFIRST Marketplace, and may receive errors such as "An error occurred while connecting to supplier's website". Additional information will be posted here when the issues are resolved.
Oct 21, 10:21 EDT
Completed - The scheduled maintenance has been completed.
Oct 22, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:00 EDT
Scheduled - ENA will be conducting service affecting maintenance. This maintenance will occur Friday, October 23, 2020 from 12:00 a.m. until 6:00 a.m.

Affected Service(s): ENA Internet Access/WAN
Expected Impact: Outage
Expected Impact Duration: 15 minutes

Sites Impacted:
Carroll County Board of Education
Gwinnett County Data Center
Oconee County Human Resources Office
Oct 5, 15:45 EDT
Oct 21, 2020
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of QPROD GeorgiaVIEW D2L. The system should continue operating normally.

In the event that you experience any further issues with GeorgiaVIEW D2L slowness, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 21, 11:09 EDT
Monitoring - D2L has restored normal functionality of GeorgiaVIEW D2L. We will continue to monitor this system for stability. If you are still experiencing slowness issues while using GeorgiaVIEW D2L, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 20, 16:53 EDT
Investigating - Information Technology Services (ITS) is currently investigating D2L slowness for QPROD. Affected users may be experiencing problems with slowness when using GeorgiaVIEW D2L. Additional information will be posted here when the issues are confirmed.
Oct 20, 11:24 EDT
Oct 20, 2020
Resolved - Clayton State University has confirmed that SSO/LDAP login is functioning normally at this time.

In the event that you experience any further issues with GeorgiaVIEW access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 20, 17:00 EDT
Monitoring - Clayton State University experienced an issue with SSO/LDAP between approximately 2:50 p.m. and 4:45 p.m. Clayton State University has restored full functionality of the SSO/LDAP login issues. However, we will continue to monitor this system for stability. If you are still experiencing login issues at Clayton State University, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 19, 17:23 EDT
Investigating - Information Technology Services (ITS) is currently investigating SSO/LDAP login issues at Clayton State University. Affected users may be experiencing problems accessing campus wide systems including the LMS. We are working with the campus and vendor to resolve this issue. Additional information will be posted here when it becomes available.
Oct 19, 15:39 EDT
Resolved - Information Technology Services (ITS) has confirmed that the fiber between Crisp County and Fitzgerald has been repaired.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 20, 11:32 EDT
Identified - The fiber between Crisp County and Fitzgerald is experiencing a cut. Medicomm, the underlying fiber provider, has confirmed a cut near Fitzgerald. No ETR at this time. Services are running in protect. The services below experienced an outage or degraded service during the 15 minute period of time where we had overlapping fiber cuts.

Sites affected:

- Apogee to ABAC
- Abraham Baldwin Agricultural College (ABAC)
- Coastal Plains Experiment Station (UGA Tifton)
- Valdosta State University (VSU)
Oct 19, 15:39 EDT
Completed - The scheduled maintenance has been completed.
Oct 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 17:00 EDT
Scheduled - GeorgiaFIRST PeopleSoft Financials Update 5.60 is scheduled to be applied on Friday, October 16, 2020 at 5:00 p.m. until Tuesday, October 20, 2020 at 7:00 a.m. This GeorgiaFIRST Financials annual maintenance includes the following:

- Database Upgrade from 12c to 19c
- PeopleSoft Update Images 9.2.033 – 9.2.036
- PeopleTools Update to 8.58
- New enhancements and functionality

The following applications will not be available during this scheduled maintenance window:

- GeorgiaFIRST PeopleSoft Financials production (FPROD)
- PSQUEST access
- GeorgiaFIRST Marketplace access
- Expenses and ePro Self-Service Portal
Oct 6, 14:20 EDT
Oct 19, 2020
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of Brightspace Email for Georgia Gwinnett College (GGC). The system should continue operating normally.

End User Impact: The sending of email from the LE was undeliverable for some users.

In the event that you experience any further issues with Brightspace Email, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 19, 13:29 EDT
Monitoring - Information Technology Services (ITS) has confirmed the full functionality of Brightspace Email. We will continue to monitor this system for stability.

End User Impact: The sending of email from the LE to external addresses was delayed.

If you are still experiencing issues with Brightspace Email, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 11, 16:45 EDT
Investigating - Information Technology Services (ITS) has been notified, and D2L is investigating reports of Brightspace email delays at Georgia Gwinnett College.

End User Impact: Sending of email from the LE may be delayed.

Users at the following institutions and organizations may have been affected:

* Georgia Gwinnett College
Oct 9, 17:37 EDT
Resolved - After monitoring the eLearning Commons redirect issues, ITS has confirmed that users can access eLC by using elc.uga.edu.

In the event that you experience any further access issues with GeorgiaVIEW, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 19, 11:13 EDT
Monitoring - Information Technology Services (ITS) is monitoring UGA login issues.

elc.uga.edu was Not Redirecting to eLC Homepage.

Users were unable to access eLC by going to elc.uga.edu.

Users could still access eLC by going to: https://uga.view.usg.edu/

This occurred on Saturday, October 17, 2020 from 8:48 AM - 12:50 PM
Oct 17, 13:19 EDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:00 EDT
Scheduled - Network Support Services (NSS) and System Support Services (SSS) will be conducting non-disruptive Business Continuance failover testing. This maintenance will occur on Saturday, October 17, 2020, from 8:00 a.m. until 5:00 p.m.

No services will be impacted as a result of this maintenance.
Oct 13, 15:55 EDT
Oct 16, 2020
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting a scheduled upgrade of ServiceNow on Thursday, October 15, 2020 from 8:00 p.m. until Friday, October 16, 2020 at 6:00 a.m.

During this time, users may periodically be unable to log into the system. Any emails sent to or from ServiceNow may also experience delays during this time-frame.

If you have additional questions or concerns, please contact the ITS Helpdesk at 706-583-2001 or helpdesk@usg.edu
Oct 14, 11:56 EDT
Oct 15, 2020
Completed - The scheduled maintenance has been completed.
Oct 15, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, October 14, 2020, at 11:00 p.m. (9:00 p.m. for non-production services) until Thursday, October 15, 2020 at 7:00 a.m.

During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence – Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services – Axiom, BDM and Recruit Services
- MOVEit Managed File Transfer (files.usg.edu)
- SSC Active Directory
- SSC MoveIT
- SSC Phones
- SSC VPN
- TeamMate Audit Management System
- USO Active Directory
- USG Foundation Accounting Service
- USO VPN
Oct 12, 11:26 EDT
Oct 14, 2020
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 EDT
Scheduled - Network Support Services (NSS) will be adding networks to the PeachNet BGP configuration. This maintenance will occur on Tuesday, October 13, 2020 at 11:00 p.m. until Wednesday, October 14, 2020 at 6:00 a.m.

No service interruptions are expected during this maintenance.
Oct 12, 10:59 EDT
Oct 13, 2020
Resolved - Network Support Services (NSS) has confirmed that ENA and AT&T have restored full functionality of internet access at the affected schools.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Oct 13, 10:36 EDT
Investigating - Network Support Services (NSS) is currently investigating a network outage affecting multiple K-12 sites across ENA and AT&T. This outage has been reported to both vendors for investigation. Additional information will be posted here as it becomes available.

Sites Affected:

ENA:

- Telfair County
- Irwin County
- Cook County

AT&T:

- Effingham County
Oct 12, 17:06 EDT
Completed - The scheduled maintenance has been completed.
Oct 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 23:00 EDT
Scheduled - Network Support Services (NSS) will be migrating to new fiber from 56M to DB300 (AHN.rtr) in Athens. This maintenance will occur Monday, October 12, 2020 at 11:00 p.m. until Tuesday, October 13, 2020 at 7:00 a.m.

No service interruptions are anticipated during this maintenance as connections are redundant and have been verified prior to maintenance.
Oct 9, 17:08 EDT
Oct 12, 2020
Completed - The scheduled maintenance has been completed.
Oct 12, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:00 EDT
Scheduled - Communications Consulting Group (CCG) will be installing new DWDM gear at 56 Marietta Street in Atlanta for the upcoming North Ring. This is a pre-production installation. This maintenance will occur on Monday, October 12, 2020 from 8:00 a.m. until 5:00 p.m.

No services will be impacted as a result of this maintenance.
Oct 9, 15:42 EDT
Resolved - This incident has been resolved. Pick up and deliveries are back to normal.
Oct 12, 16:47 EDT
Identified - In observance of Columbus Day, STAT Courier will not be making deliveries or pickups on Monday, October 12, 2020.
Oct 9, 13:06 EDT
Oct 11, 2020
Completed - The scheduled maintenance has been completed.
Oct 11, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 11:00 EDT
Scheduled - The JAGGAER UIT GeorgiaFIRST Marketplace environment will be unavailable for the JAGGAER Release 20.3 upgrade. This maintenance will occur on Friday, October 9, 2020 from 8:00 a.m. until Sunday, October 11, 2020 at 12:00 p.m.
Oct 9, 10:56 EDT
Oct 10, 2020

No incidents reported.

Oct 9, 2020