In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 EDT
Scheduled - Georgia Public Web will be performing emergency fiber maintenance at Broad and 15th St, Augusta, GA from 12:00 a.m. until approximately 6:00 a.m. on Wednesday, May 24, 2017 (ET).

Services Affected: Protect path AGST MRV 1GIG (fiber #13 and 14). No other service impact anticipated.
Investigating - Information Technology Services (ITS) is reporting multiple K-12network outages in Southeast Georgia. ITS has been is aware and is working on the issue. Additional information will be posted here when it becomes available.
May 23, 19:25 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Blackboard Collaborate ? Operational
G2I Data Warehouse and Business Intelligence ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Bainbridge College Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Bainbridge State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financial Service Operational
GeorgiaFIRST Marketplace Operational
iStrategy Budgetary Reporting System ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
GA DOE K-12 Network ? Partial Outage
INGRESS Registration Sharing System ? Operational
MOVEit Managed File Transfer ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Augusta University Under Maintenance
Bainbridge State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State University Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
UGA Data Center Operational
USO Athens Office Operational
USO Atlanta Office Operational
Valdosta State University Operational
ServiceNow ? Operational
TouchNet ? Operational
USG Identity Proxy ? Operational
USG Technology Store ? Operational
USO Tools Operational
USO Exchange ? Operational
USO Skype for Business ? Operational
USO SharePoint ? Operational
USO SSO ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Avaya Telephone System Scheduled Maintenance May 24, 23:00 - May 25, 07:00 EDT
Network Support Services (NSS) will be conducting scheduled core phone system maintenance on the Avaya telephone system from 11:00 p.m. Wednesday May 24, 2017 until approximately 7:00 a.m. Thursday May 25, 2017 (EST). This should not be service affecting.

Services affected: This should not be service affecting to our sites.
Posted on May 9, 09:56 EDT
ITS will be conducting scheduled maintenance on Middle Georgia State College campus (MAC.RTR) from 11:00 p.m. Thursday, May 25, 2017 until approximately 7:00 a.m. Friday, May 26, 2017 (ET). During this period, internet access at Georgia College and State University (Macon campus) and Middle Georgia State College will be unavailable.
Posted on May 23, 14:00 EDT
Scheduled - NSS will be conducting switching infrastructure maintenance in the DB300 Data Center during an extended maintenance window from 12:01 a.m. on Saturday, June 3, 2017 to 12:00 p.m. on Saturday, June 3, 2017.

During this time, all services in the DB300 Data Center will be unavailable.

Services impacted include:

- G2I Data Warehouse and Business Intelligence
- GeorgiaBEST Banner Managed Services
- GeorgiaBEST Degree Works Managed Services
- GeorgiaFIRST Financials
- Georgia ONmyLINE
- GeorgiaVIEW Online Learning - X site/institutions only
- INGRESS Registration Sharing System
- MOVEit Managed File Transfer
- PeachNet Cloud Services
- PeachNet Network - Athens office only
- USO Tools - USO Exchange
- Web Services (www.usg.edu)
Posted on May 22, 09:16 EDT
Past Incidents
May 23, 2017
Resolved - ITS has confirmed that internet access service to all of the locations should be restored. We have asked AT&T to keep the tickets open for 24 hours.

In the event that you experience any further issues with internet access for Ga DOE K-12 please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
May 23, 16:25 EDT
Identified - Windstream has a fiber cut near 319 W Main Street, Alamo, GA 30411 causing a service interruption. Splice crews will be onsite within 1 hour.

There is currently no estimated time to restore service.

Additional information will be provided here as it becomes available.
May 23, 13:26 EDT
Investigating - Information Technology Services (ITS) is reporting multiple K-12 AT&T managed circuit outages. AT&T has been notified and is working on the issue. The following counties are affected:

Colquitt County
Coffee County
Montgomery County
Terrell County
Twiggs County

Additional information will be provided here as it becomes available.
May 23, 09:48 EDT
May 22, 2017

No incidents reported.

May 21, 2017
Completed - The scheduled maintenance has been completed.
May 21, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:00 EDT
Scheduled - OCLC will be performing critical maintenance to update its storage systems from 10:00 p.m., Saturday, May 20 to approximately 7:00 a.m.,Sunday, May 21 (ET). During this time frame, access to all OCLC services will be unavailable:

- EZproxy (GALILEO EZproxy instances will not be affected)
- FirstSearch
- QuestionPoint
- WorldShare Record Manager
- WorldCat
- WorldCat Discovery
- WorldCat knowledge base
- WorldCat Navigator
- WorldShare Analytics
- Article Exchange
- CUSP
- Esweep
- Idenity Load Service
- OCLC.org
- Tipasa
- WorldShare
May 19, 15:25 EDT
May 20, 2017
Completed - The scheduled maintenance has been completed.
May 20, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:00 EDT
Scheduled - ITS will be conducting scheduled maintenance on GeorgiaFIRST PeopleSoft (FPROD) from 9:00 p.m. on Friday, May 19, 2017 to approximately 7:00 a.m.(ET) Saturday, May 20, 2017 to apply GeorgiaFIRST PeopleSoft Financials Update 5.24. During this period, GeorgiaFIRST PeopleSoft (FPROD) will not be available.

Systems Affected:

- GeorgiaFIRST PeopleSoft Financials production (FPROD)
- PSQUEST access
- GeorgiaFIRST Marketplace access
May 16, 11:32 EDT
May 19, 2017
Completed - The scheduled maintenance has been completed.
May 19, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:00 EDT
Scheduled - ITS will be conducting scheduled maintenance on the USG Budgetary System from Friday, May 19, 2017, from 9:30 p.m. until approximately 10:00 p.m. (ET) During this period, the application will not be available for reporting, and data submissions in this area should be postponed until the maintenance is complete.
May 19, 15:10 EDT
Resolved - Information Technology Services (ITS) has determined that the issue logging into GeorgiaVIEW has been resolved. Through further investigation it was determined that the problem was related to an SSO/LDAP problem at Armstrong University. The problem is now resolved. If you experience any further issues with logging in to GeorgiaView, please contact the ITS Helpdesk at helpdesk@usg.edu or by calling (706) 583-2001.
May 19, 16:03 EDT
Investigating - ITS is currently investigating possible SSO/LDAP login issues at Armstrong State University. Affected users may be experiencing problems logging into GeorgiaView. Additional information will be posted here when it becomes available.
May 18, 15:12 EDT
Completed - The scheduled maintenance has been completed.
May 19, 12:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 08:00 EDT
Scheduled - ITS will be conducting scheduled maintenance on PeachNet Virtual Data Center from 8:00 a.m. until approximately 12:00 p.m.(ET), Friday, May 19, 2017. Administrators will not be able to access the VDC interface for managing their VDC environments. Virtual machines (VMs) and VM guests will not be affected during this maintenance
May 15, 14:45 EDT
Completed - The scheduled maintenance has been completed.
May 19, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 23:01 EDT
Scheduled - Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be working with ADVA Optical Networking to identify the problem previously encountered when attempting to turn up services between Georgia Southern University and Armstrong State University from 11:00 p.m. Thursday, May 18, 2017 until approximately 7:00 a.m. Friday, May 19, 2017. (ET)

Services Affected: No services should be affected as a result of this change.
May 18, 13:48 EDT
Completed - The scheduled maintenance has been completed.
May 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:30 EDT
Scheduled - Network Support Services (NSS) will be performing circuit swap for the Intellicenter location. The entire router will be down briefly for the connection swap from 6:30 a.m. Friday May 19, 2017 until approximately 7:00 a.m.(ET)

Services affected: UINT.RTR
May 18, 13:57 EDT
May 18, 2017
Resolved - ITS has confirmed that GeorgiaView is functioning normally at this time.

In the event that you experience any further issues with GeorgiaView, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
May 18, 11:12 EDT
Investigating - Georgia Highlands Student LMS access are experiencing an ADFS login issue. ITS is looking into this issue. Faculty and staff may be experiencing problems logging into the GeorgiaView Brightspace ORG. Additional information will be posted when it becomes available.
May 18, 10:43 EDT
Completed - The scheduled maintenance has been completed.
May 18, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be working with ADVA Optical Networking to identify the problem previously encountered when attempting to turn up services between Georgia Southern University and Armstrong State University from 11:00 p.m. Wednesday, May 17, 2017 until approximately 7:00 a.m. Thursday, May 18, 2017. (ET)

Services Affected: No services should be affected as a result of this change.
May 17, 14:23 EDT
Completed - The scheduled maintenance has been completed.
May 18, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 21:00 EDT
Scheduled - Scheduled - NSS will change the management access for the AHN-6513 switch at DB300 11:00 p.m. Wednesday May 17, 2017 until approximately 3:00 a.m. Thursday May 18, 2017.(ET)

Services Affected: No services should be affected as a result of this change.
May 16, 14:29 EDT
May 17, 2017
Completed - The scheduled maintenance has been completed.
May 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:00 EDT
Scheduled - PeachNet Network Scheduled Maintenance

Scheduled - CCG and NSS will be working with ADVA to identify the problem previously encountered when attempting to turn up services between Georgia Southern University and Armstrong State University from 11:00 p.m. Tuesday May 16, 2017 until approximately 7:00 a.m. Wednesday May 17, 2017.(ET)

Services Affected: No services should be affected as a result of this change.
May 16, 14:44 EDT
May 16, 2017
Completed - The scheduled maintenance has been completed.
May 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:00 EDT
Scheduled - Network Support Services (NSS) will be performing a change of the Valdosta State University router (VAL.BB) as well as a move of optical gear as VSU moves its datacenter to a new location. The maintenance will occur from 11:00 p.m. Monday, May 15, 2017 until approximately 7:00 a.m. Tuesday, May 16, 2017 (EST). We do expect this to be service affecting. The campus will go down and then run at a degraded rate while the optical gear is being moved. Normal service should be restored before the end of the window.

Services affected: NET.VAL, NET.RVAL, NET.SGAVAL
May 10, 12:22 EDT
Completed - The scheduled maintenance has been completed.
May 16, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:00 EDT
Scheduled - Network Support Services (NSS) will be moving the DB300 Net.PeachNet network and the MSINSIDE network at UGA Boyd, which is used by SharePoint, to the Palo Alto firewalls from 11:00 p.m. Monday, May 15, 2017 until approximately 3:00 a.m. Tuesday, May 16, 2017 (EST). These networks will be unavailable at some point during the maintenance window.

Services affected: SharePoint and the DB300 Net.PeachNet network.
May 12, 09:28 EDT
May 15, 2017
Completed - MyPassword has been successfully upgraded.

All customers with USO domain accounts are encouraged to visit https://mypassword.bor.usg.edu and set up their self-service Questions and Answers Profile at their earliest convenience.

If you have any questions or require assistance managing your credentials or updating your challenge questions, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
May 15, 13:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 EDT
Scheduled - From approximately 11:00 p.m. on Sunday, May 14, 2017, to 12:00am on Monday, May 15, 2017, the USG MyPassword site at https://mypassword.bor.usg.edu/ will be upgraded to a new product. The MyPassword site gives customers self-service options to reset or change their USO domain account credentials.

Although no service interruption is expected, customers will be required to update their challenge questions in order to utilize the MyPassword site’s self-service options after the upgrade is completed.

If you have any questions or require assistance managing your credentials or updating your challenge questions, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
May 11, 13:57 EDT
May 14, 2017
Completed - The scheduled maintenance has been completed.
May 14, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on Exchange from 11:00 p.m. Saturday, May 13, 2017 to approximately 12:00 a.m. Sunday, May 14, 2017 (EST) During this period, affected users will be unable to access their @usg.edu email accounts.
May 10, 09:21 EDT
May 13, 2017
Completed - The scheduled maintenance has been completed.
May 13, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:00 EDT
Scheduled - Georgia Public Web will be performing fiber maintenance near the Georgia Experiment Station in Griffin, GA from 7:00 a.m. Saturday. May 13th, 2017 until approximately 7:00 p.m. Saturday, May 13th, 2017 (ET). During this period, Georgia Experiment Station (GRI) will experience a loss of internet connectivity.
Apr 28, 14:54 EDT
Resolved - ITS has confirmed that internet connectivity for SONAT has been restored.

In the event that you experience any further issues with internet connectivity at SONAT, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
May 13, 09:41 EDT
Update - AT&T has not identified a circuit problem at this time. AT&T continues to investigate and have updated this issue to their Second Level Escalation Team.

ITS will continue to provide updates as they become available.
May 13, 08:30 EDT
Investigating - Information Technology Services (ITS) has been notified that the Augusta University School of Nursing at Athens (SONAT) has lost access to the Internet. AT&T has been notified and is working on the issue.

Additional information will be provided here as it becomes available.
May 12, 17:09 EDT
Completed - The scheduled maintenance has been completed.
May 13, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on InterMapper to upgrade it to the latest version. The maintenance will occur from 11:00 p.m. Friday, May 12, 2017 until approximately 2:00 a.m. Saturday, May 13, 2017 (EST). During this period, InterMapper will be unavailable.

Services Affected: InterMapper will be unavailable during this upgrade.
May 9, 15:53 EDT
May 12, 2017
Resolved - ITS has confirmed that LDAP servers are now connecting to Brightspace at the College of Coastal Georgia. Access to GeorgiaVIEW is functioning normally at this time.

In the event that you experience any further issues with GeorgiaVIEW access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
May 12, 14:12 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of the LDAP servers not connecting to Brightspace at the College of Coastal Georgia. Affected users may be experiencing errors when logging in. Additional information will be posted here when as it becomes available.
May 12, 12:24 EDT
Resolved - AT&T corrected a problem with a switch in one of their central offices. All Savannah area DOE services that were down have been restored.
No further service interruptions are expected.

If you experience any further issues with internet connectivity through the Ga DOE K-12 or PeachNet Networks, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
May 12, 08:10 EDT
Monitoring - AT&T has identified the cause of the internet connectivity problem for the K-12 schools in the Savannah area and services have been restored. Although no further interruptions of service are anticipated, ITS will continue to monitor the situation.

In the event that you experience any further issues with internet connectivity through the Ga DOE K-12 or PeachNet Networks, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
May 12, 02:52 EDT
Update - Update: AT&T has escalated this issue to their Critical Issues Resolution Manager.

ITS will continue to provide updates as they become available.
May 11, 17:05 EDT
Investigating - Information Technology Services (ITS) has been notified that a number of K-12 schools in Savannah area have lost access to the Internet. AT&T has been notified and is working on the issue. The following counties are affected:

Treutlen
Toombs
Vidalia City

Additional information will be provided here as it becomes available.
May 11, 15:50 EDT
Completed - The scheduled maintenance has been completed.
May 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be bringing up new services between Armstrong State University (ARM) and Georgia Southern University (GASO). The maintenance will occur from 11:00 p.m. Thursday, May 11, 2017 until approximately 7:00 a.m. Friday, May 12, 2017 (EST). No outages are expected.

Services affected: None
May 10, 16:53 EDT
May 11, 2017
Completed - The scheduled maintenance has been completed.
May 11, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 12:00 EDT
Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be bringing up new services between Armstrong State University (ARM) and Georgia Southern University (GASO). The maintenance will occur on Thursday, May 11, 2017 from 12:00 p.m. until approximately 5:00 p.m. (EST). No outages are expected.

Services affected: None
May 10, 16:50 EDT
May 10, 2017
Completed - NSS has postponed this Maintenance until a future time. ITS will create a new posting when the maintenance has been rescheduled.
May 10, 14:50 EDT
Scheduled - Network Support Services (NSS) will be moving the DB300 Net.PeachNet network and the MSINSIDE network at UGA Boyd, which is used by SharePoint, to the Palo Alto firewalls from 11:00 p.m. Wednesday May 10, 2017 until approximately 3:00 a.m. Thursday May 11, 2017 (EST). These networks will be unavailable at some point during the maintenance window.

Services affected: SharePoint and the DB300 Net.PeachNet network.
May 9, 09:41 EDT