SYSTEMS STATUS

Scheduled PeachNet Maintenance at KSU
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 2024 - 00:00 EDT
Scheduled - Accelecom will be performing fiber maintenance between KSU-56 Marietta. This maintenance will occur on Wednesday, September 11, 2024, at 12:00 a.m. until 5:00 a.m.

Services affected: Service on the Northwest Ring will run in protect
Sep 11, 2024 00:00-05:00 EDT
PeachNet Scheduled Maintenance - F5 Silverline Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 2024 - 23:00 EDT
Scheduled - F5 Silverline tunnel for DDOS mitigation will be moved to another core router. Filtered traffic, which includes primary DNS, will run in protect.

This maintenance will occur on Tuesday, September 10, 2024, at 11:00 p.m. until Wednesday, September 11, 2024, at 7:00 a.m.

Sites affected: 56M; no production impact is expected.
Sep 10, 2024 23:00 - Sep 11, 2024 07:00 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
AUFPLAY Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
TeamMate Audit Management System ? Operational
FPLAY Operational
GeorgiaFIRST Marketplace UIT Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
Augusta University Operational
Georgia Southern University Operational
Albany State University (QPROD) Operational
Atlanta Metropolitan State College (QPROD) Operational
Georgia College and State University (QPROD) Operational
Georgia Gwinnett College (QPROD) Operational
Georgia Highlands College (QPROD) Operational
Gordon State College (QPROD) Operational
Kennesaw State University (QPROD) Operational
Savannah State University (QPROD) Operational
South Georgia State College (QPROD) Operational
University of Georgia (QPROD) Operational
USG Training Initiatives (QPROD) Operational
GeorgiaVIEW Community (QPROD) Operational
Abraham Baldwin Agricultural College (XPROD) Operational
Clayton State University (XPROD) Operational
College of Coastal Georgia (XPROD) Operational
Columbus State University (XPROD) Operational
Competency Based Education (XPROD) Operational
Dalton State College (XPROD) Operational
East Georgia State College (XPROD) Operational
Fort Valley State University (XPROD) Operational
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational
Georgia Southwestern State University (XPROD) Operational
Georgia State University (XPROD) Operational
Middle Georgia State University (XPROD) Operational
University of North Georgia (XPROD) Operational
University of West Georgia (XPROD) Operational
USG Human Resources Office of Organizational Development (XPROD) Operational
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational
Valdosta State University (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
USO Conference Rooms/Classrooms Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect - HPRE ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
OneUSG Connect – HTRN ? Operational
OneUSG Connect - TCP Time Clocks Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Under Maintenance
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Under Maintenance
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Systems Support Services Scheduled Maintenance - Windows Operating System (OS) Sep 11, 2024 23:00 - Sep 12, 2024 07:00 EDT
Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, September 11, 2024, at 11:00 p.m. until Thursday, September 12, 2024, at 7:00 a.m.

During this period, the following services may be intermittently unavailable:
- Data Warehouse and Business Intelligence - Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services:
- Axiom
- BDM
- CampusLogic Connect
- AIMS Parking services
- MOVEit Managed File Transfer (files.usg.edu)
- SSC MoveIT
- SSC Phones
- TeamMate Audit Management Legacy Archive System
- USO Active Directory
- USG Foundation Accounting Service
- VPN
Posted on Sep 06, 2024 - 16:49 EDT
Scheduled PeachNet Maintenance at KSU Sep 13, 2024 00:00-05:00 EDT
Accelecom will be performing fiber maintenance between KSU-56 Marietta. This maintenance will occur on Friday, September 13, 2024, at 12:00 a.m. until 5:00 a.m.

Services affected: Service on the Northwest Ring will run in protect
Posted on Sep 03, 2024 - 11:42 EDT
INGRESS Scheduled Maintenance: Service Affecting Sep 13, 2024 21:00 - Sep 14, 2024 05:00 EDT
Information Technology Services (ITS) will be completing scheduled maintenance for the INGRESS Registration Sharing service on Friday, September 13, 2024, from 9:00 p.m. until Saturday, September 14, 2024, at 5:00 a.m.

During this time, all users will be unable to access INGRESS.
Posted on Sep 09, 2024 - 08:59 EDT
PeachNet Scheduled Maintenance - Isilon & TUCS Switch Move Oct 3, 2024 23:00 - Oct 4, 2024 07:00 EDT
Network Support Services (NSS) will be moving Isilon resources in the DB300 datacenter from out-of-support data switches to the updated DB300 switch infrastructure. Also two connections on the TUCS UCS chassis will be moved from access switches to the distribution switches to avoid a future congestion issue.

This maintenance will occur from Thursday, October 3, 2024, at 11:00 p.m. until Friday, October 4, 2024, at 7:00 a.m.

IMPACT: None expected. All resources being moved have redundant connections and the moves will be done incrementally to avoid downtime. However, there is the possibility of brief loss of connectivity to Isilon resources or virtual machines hosted on the TUCS chassis.
Posted on Sep 10, 2024 - 15:41 EDT
Past Incidents
Sep 11, 2024

Unresolved incident: Scheduled PeachNet Maintenance at KSU.

Sep 10, 2024
Scheduled PeachNet Maintenance at KSU
Completed - The scheduled maintenance has been completed.
Sep 10, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:00 EDT
Scheduled - Accelecom will be performing fiber maintenance between KSU-56 Marietta. This maintenance will occur on Tuesday, September 10, 2024, at 12:00 a.m. until 5:00 a.m.

Services affected: Service on the Northwest Ring will run in protect
Sep 3, 11:42 EDT
Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024
Systems Support Services Scheduled Maintenance - Linux Operating System (OS) Patching (Multiple Services Affected)
Completed - The scheduled maintenance has been completed.
Sep 7, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:00 EDT
Scheduled - Systems Support Services (SSS) will be doing Linux OS patching on Friday, September 6, 2024, at 11:00 p.m. until Saturday, September 7, 2024, at 7:00 a.m. GeorgiaBest patching begins at 11:00 p.m. and all other services will begin at 12:00 a.m.

During this period, users will be unable to access the affected services. All patched OSes will be rebooted.

Components Affected:

* Augusta University Financials
* Data Warehouse and Business Intelligence
* Georgia Archives (everything except ARCNAS)
* GeorgiaBEST Banner Managed Services
* GeorgiaBEST Degree Works Managed Services
* GeorgiaFIRST Financials
* Georgia ONmyLINE
* INGRESS Registration Sharing System
* MOVEit Managed File Transfer
* OneUSG Connect
* Web Services (www.usg.edu https://www.usg.edu)
* Affordable Learning Georgia
* Georgia Archives
* Georgia Film Academy
* GAtracs
* GoBackMoveAhead
* Jimmy Carter Library
* USG Budgetary Reporting System
* USG Foundation
Sep 3, 14:12 EDT
Sep 6, 2024
Network Outage - Augusta University - School of Nursing at Athens (SONAT)
Resolved - Information Technology Services (ITS) has confirmed the stability of network access at Augusta University - School of Nursing at Athens (SONAT). No further outages are expected.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Sep 6, 16:51 EDT
Monitoring - Information Technology Services (ITS) is reporting that network access to the School of Nursing at Athens (SONAT) has been restored. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 6, 08:24 EDT
Investigating - Information Technology Services (ITS) is reporting a network outage for Augusta University - School of Nursing at Athens (SONAT). Affected users may be experiencing loss of internet connectivity. A ticket has been created with AT&T.

Additional information will be posted here when it becomes available.
Sep 5, 14:26 EDT
GIL Courier Service Schedule Interruption
Resolved - This incident has been resolved. Pick up and deliveries are back to normal.
Sep 6, 11:41 EDT
Identified - Information Technology Services (ITS) has been notified by Stat Courier that GIL Express Courier Service will not make deliveries or pickups to the following USG libraries today. Deliveries are expected to resume tomorrow.

-8-DEC-GCD Georgia State university
-8-CLA-GCD Georgia State University
-8-AUG-GJG Augusta University Summerville Campus
-8-AUG-GXM Augusta University - Health Sciences Campus
-8-COV-GCD Georgia State University
Sep 5, 12:37 EDT
USG Technology Store Issues Reported
Resolved - The USG Technology Store is operating as normal and customers can now access both sides of the web store.

In the event that you experience any further issues with the USG Technology Store, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 6, 08:31 EDT
Identified - The USG Technology Store is currently experiencing technical issues affecting the "For Work" side of the USG Technology Store webpage, techstore.usg.edu. Student access is available.

Users may encounter the error:
"Sorry! You have no permission to view this page.
Please contact the website administrator, click here to continue."

USG Support Staff are currently working with the vendor to resolve and mitigate this issue.

Additional information will be posted here as it becomes available.

In the meantime, if you have any questions or need assistance with a transaction, please email us at techstore@usg.edu
Aug 22, 16:14 EDT
PeachNet Scheduled Maintenance - Georgia State University - Dunwoody Campus (GPCDUN) and Georgia State University - Alpharetta (GSUALP)
Completed - The scheduled maintenance has been completed.
Sep 6, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 23:00 EDT
Scheduled - Zayo is performing routine fiber splicing in an embargo HIGH splice case.

This maintenance will occur on Thursday, September 5, 2024, at 11:00 p.m. until Friday, September 6, 2024, at 7:00 a.m.

Services affected: Service on the North Ring will run in protect.
Sep 3, 17:25 EDT
Sep 5, 2024
Mitel Phone System Issues Reported
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of the Mitel phone system. The system should continue operating normally.

In the event that you experience any further issues with Mitel, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 5, 08:33 EDT
Monitoring - Information Technology Services (ITS) has restored full functionality of the Mitel phone system. We will continue to monitor this system for stability. If you are still experiencing issues with Mitel phones, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 4, 18:23 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with the phone system. Affected users can submit a support request via Email at: helpdesk@usg.edu, Email: oneusgsupport@usg.edu, or via Self Service at: https://usg.service-now.com/usgsp

If your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.
Sep 4, 18:02 EDT
PeachNet Scheduled Maintenance - Georgia State University - Dunwoody Campus (GPCDUN) and Georgia State University - Alpharetta (GSUALP)
Completed - The scheduled maintenance has been completed.
Sep 5, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 23:00 EDT
Scheduled - Zayo is performing routine fiber splicing in an embargo HIGH splice case.

This maintenance will occur on Wednesday, September 4, 2024, at 11:00 p.m. until Thursday, September 5, 2024, at 7:00 a.m.

Services affected: Service on the North Ring will run in protect.
Sep 3, 17:25 EDT
Sep 4, 2024
GeorgiaVIEW Maintenance for PROD - NOT SERVICE AFFECTING
Completed - The scheduled maintenance has been completed.
Sep 4, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 21:00 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to apply a hotfix to the GeorgiaVIEW PROD Online Learning Environments from Tuesday, September 3, 2024, at 9:00 p.m. until Wednesday, September 4, 2024, at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG PROD institutions affected by this maintenance are:
* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University
Sep 3, 10:18 EDT
PeachNet Scheduled Maintenance - Georgia State University - Dunwoody Campus (GPCDUN) and Georgia State University - Alpharetta (GSUALP)
Completed - The scheduled maintenance has been completed.
Sep 4, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 23:00 EDT
Scheduled - Zayo is performing routine fiber splicing in an embargo HIGH splice case.

This maintenance will occur on Tuesday, September 3, 2024, at 11:00 p.m. until Wednesday, September 4, 2024, at 7:00 a.m.

Services affected: Service on the North Ring will run in protect.
Sep 3, 17:24 EDT
Sep 3, 2024
Multi-Site DOE Outage Reported – DOE - K-12
Resolved - After monitoring the situation, Network Support Services (NSS) has confirmed the stability of the affected sites. The system should continue operating normally.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 3, 16:31 EDT
Monitoring - Network Support Services (NSS) is reporting a brief multi-site DOE outage. All sites have Comcast as their last mile provider. ENA has been notified and is currently working with the vendor to investigate the cause. The affected sites are currently back online and being monitored for stability. Updates will be provided when possible.

Sites Affected: DOE K-12
Aug 23, 11:11 EDT
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024
Multi-Site DOE Service Affecting ENA Maintenance
Completed - The scheduled maintenance has been completed.
Aug 29, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 17:00 EDT
Scheduled - ENA Service Management will be performing maintenance on the DOE network. This maintenance will occur Thursday, August 29, 2024, from 5:00 p.m. until 11:00 p.m. This maintenance may be service affecting.

Sites affected:

DOE - K12

* Bryan County Board Of Education
* Bulloch County Schools Bus Garage/ECR
* Burke County Board Of Education
* Cadwell RYDC
* Candler County Metter Middle School
* Catoosa County School District Data Center
* Jenkins County High School
* Lincoln County Schools Data Center
* Screven County Board Of Education
* Taliaferro County Board Of Education
* Wilkes County School District Office
* Wilkes RYDC
Aug 28, 13:27 EDT
ServiceNow Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 29, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 22:00 EDT
Scheduled - Enterprise Service Management will be implementing Minor Enhancements in the ServiceNow Production environment on Thursday, August 29, 2024, from 10:00 p.m. until 11:00 p.m.

This work is not expected to affect ServiceNow access or service.
Aug 27, 15:30 EDT
PeachNet Scheduled Maintenance - College of Coastal Georgia (BRU2)
Completed - The scheduled maintenance has been completed.
Aug 29, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 23:00 EDT
Scheduled - Alma Telephone Company (ATC) has a maintenance window on a section of leased fiber in Waycross, GA that will cause College of Coastal Georgia (BRU2) to fail to their metro-e and the Apogee connection to that site will be DOWN.

This maintenance will occur on Wednesday, August 28, 2024, at 11:00 p.m. until Thursday, August 29, 2024, at 7:00 a.m.
Aug 26, 10:47 EDT
PeachNet Scheduled Maintenance - Switch Move NS2 & NS4 Servers
Completed - The scheduled maintenance has been completed.
Aug 29, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 23:01 EDT
Scheduled - Network Support Services (NSS) will be moving BlueCat resources in the DB300 datacenter from out-of-support data switches to the updated DB300 switch infrastructure. This maintenance will occur on Wednesday, August 28, 2024, at 11:00 p.m. until Thursday, August 29, 2024, at 7:00 a.m.

This will affect the NS2 and NS4 name servers.

No impact is expected but users might experience a short period where DNS and NTP requests take slightly longer.
Aug 21, 12:39 EDT
Aug 28, 2024
PeachNet DOE Network Issues Reported
Resolved - A fiber cut occurred on our 24-count buried fiber near GA Highway 37 E caused by a work crew burying Windstream GPON fibers.
Repair crews were dispatched to the location of the damage, and the fiber was successfully repaired. The sites are back up and passing traffic without issue.
Aug 28, 14:55 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with PeachNet Network Services. Affected users may be experiencing network outages. Additional information will be posted here as it becomes available.

Multisite outage for the following counties:

- Terrell County Schools
- Grady County Schools
- Brooks County Schools
Aug 27, 16:06 EDT
GeorgiaVIEW Maintenance for PROD - NOT SERVICE AFFECTING
Completed - The scheduled maintenance has been completed.
Aug 28, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 21:00 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to apply a hotfix to the GeorgiaVIEW PROD Online Learning Environments from Tuesday, August 27, 2024, at 9:00 p.m. until Wednesday, August 28, 2024, at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG PROD institutions affected by this maintenance are:
* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University
Aug 26, 10:57 EDT
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