SYSTEMS STATUS
All Systems Operational

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
AUFPLAY Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
TeamMate Audit Management System ? Operational
FPLAY Operational
GeorgiaFIRST Marketplace UIT Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
Augusta University Operational
Georgia Southern University Operational
Albany State University (QPROD) Operational
Atlanta Metropolitan State College (QPROD) Operational
Georgia College and State University (QPROD) Operational
Georgia Gwinnett College (QPROD) Operational
Georgia Highlands College (QPROD) Operational
Gordon State College (QPROD) Operational
Kennesaw State University (QPROD) Operational
Savannah State University (QPROD) Operational
South Georgia State College (QPROD) Operational
University of Georgia (QPROD) Operational
USG Training Initiatives (QPROD) Operational
GeorgiaVIEW Community (QPROD) Operational
Abraham Baldwin Agricultural College (XPROD) Operational
Clayton State University (XPROD) Operational
College of Coastal Georgia (XPROD) Operational
Columbus State University (XPROD) Operational
Competency Based Education (XPROD) Operational
Dalton State College (XPROD) Operational
East Georgia State College (XPROD) Operational
Fort Valley State University (XPROD) Operational
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational
Georgia Southwestern State University (XPROD) Operational
Georgia State University (XPROD) Operational
Middle Georgia State University (XPROD) Operational
University of North Georgia (XPROD) Operational
University of West Georgia (XPROD) Operational
USG Human Resources Office of Organizational Development (XPROD) Operational
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational
Valdosta State University (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
USO Conference Rooms/Classrooms Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect - HPRE ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
OneUSG Connect – HTRN ? Operational
OneUSG Connect - TCP Time Clocks Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GeorgiaFIRST Financials (FPROD) Scheduled Maintenance Sep 20, 2024 23:00 - Sep 21, 2024 07:00 EDT
GeorgiaFIRST Financials (FPROD) will be unavailable for scheduled maintenance. This maintenance will occur on Friday, September 20, 2024, at 11:00 p.m. until Saturday, September 21, 2024, at 7:00 a.m.
Posted on Sep 16, 2024 - 15:38 EDT
OneUSG Connect Scheduled Maintenance Sep 20, 2024 23:15 - Sep 21, 2024 07:00 EDT
OneUSG Connect is scheduled for maintenance from Friday, September 20, 2024, at 11:15 p.m. until Saturday, September 21, 2024, at 7:00 a.m. During this time, OneUSG Connect and OneUSG Connect - Careers will not be available. Time Clocks and OneUSG Connect - Benefits will be available to use. Please note that W-2's will not be available for viewing or printing.

If you have questions or concerns, please contact oneusgsupport@usg.edu

Posted on Sep 16, 2024 - 15:39 EDT
Scheduled PeachNet Maintenance - NGA - GSUALP Sep 22, 2024 22:00 - Sep 23, 2024 14:00 EDT
Zayo will perform maintenance for a splice rebuild and place in a new enclosure for University of North Georgia (NGA) - Georgia State University - Alpharetta (GSUALP).

This maintenance will occur from Sunday, September 22, 2024, at 10:00 p.m. until Monday, September 23, 2024, at 2:00 p.m.

Services affected: No outage expected, but services will run in protect.

Posted on Sep 17, 2024 - 14:36 EDT
GeorgiaFIRST Financials (FPLAY) will be unavailable for scheduled maintenance associated with Release 5.95. This maintenance will occur on Monday, September 23, 2024, at 7:00 a.m. until Tuesday, September 25, 2024, at 7:00 a.m.

The FPLAY environment is used by institutions for GeorgiaFIRST Marketplace training, for prototyping and testing transactions and queries, and for Banner integration testing.

If institutional training or testing is scheduled during this time, please adjust your schedule as needed.

Posted on Sep 19, 2024 - 16:29 EDT
Scheduled PeachNet Maintenance - NGA - GSUALP Sep 23, 2024 22:00 - Sep 24, 2024 14:00 EDT
Zayo will perform maintenance for a splice rebuild and place in a new enclosure for University of North Georgia (NGA) - Georgia State University - Alpharetta (GSUALP).

This maintenance will occur from Monday, September 23, 2024, at 10:00 p.m. until Tuesday, September 24, 2024, at 2:00 p.m.

Services affected: No outage expected, but services will run in protect.

Posted on Sep 17, 2024 - 14:42 EDT
Systems Support Services (SSS) will be performing maintenance on Single Sign-On (SSO) related systems on Wednesday, September 25, 2024, at 11:00 p.m. until Thursday, September 26, 2024, at 3:00 a.m. The SSO system is redundant in design and therefore user impact is not expected.

Services Affected:

- USG Identity Proxy
- USO SSO
- OneUSG Connect – Employee and Manager Self-Service

Posted on Sep 18, 2024 - 13:54 EDT
Information Technology Services (ITS) will be completing maintenance in Banner Production environments on Thursday, September 26, 2024, from 6:00 p.m. until Friday, September 27, 2024, at 7:00 a.m.

Banner Managed Services databases will be unavailable during this maintenance period.

The following schools are impacted:

- Atlanta Metropolitan State College
- Clayton State University
- College of Coastal Georgia
- Columbus State University
- Fort Valley State University
- Georgia Gwinnett College
- Gordon State College
- Middle Georgia State University
- University of West Georgia
- Valdosta State University

Posted on Sep 19, 2024 - 11:06 EDT
Information Technology Services (ITS) will be completing maintenance in Banner Production environments on Friday, September 27, 2024, from 5:30 p.m. until Saturday, September 28, 2024, at 7:00 a.m.

Banner Managed Services databases will be unavailable during this maintenance period.

The following schools are impacted:

- Abraham Baldwin Agricultural College
- Albany State University
- Dalton State College
- East Georgia State College
- Georgia College and State University
- Georgia Southern University
- Georgia Southwestern State University
- Savannah State University
- South Georgia State College

Posted on Sep 19, 2024 - 11:06 EDT
PeachNet Scheduled Maintenance - Isilon & TUCS Switch Move Oct 3, 2024 23:00 - Oct 4, 2024 07:00 EDT
Network Support Services (NSS) will be moving Isilon resources in the DB300 datacenter from out-of-support data switches to the updated DB300 switch infrastructure. Also two connections on the TUCS UCS chassis will be moved from access switches to the distribution switches to avoid a future congestion issue.

This maintenance will occur from Thursday, October 3, 2024, at 11:00 p.m. until Friday, October 4, 2024, at 7:00 a.m.

IMPACT: None expected. All resources being moved have redundant connections and the moves will be done incrementally to avoid downtime. However, there is the possibility of brief loss of connectivity to Isilon resources or virtual machines hosted on the TUCS chassis.

Posted on Sep 10, 2024 - 15:41 EDT
Accelecom will be repairing OPGW damaged fibers from Thomasville (POP) to Bainbridge, Ga (ABAC).

This maintenance will occur from Friday, October 25, 2024, at 11:00 p.m. until Saturday, October 26, 2024, at 7:00 a.m.

Services affected: Service for the state will run in protect.

Posted on Sep 12, 2024 - 16:38 EDT
Accelecom will be repairing OPGW damaged fibers from Thomasville (POP) to Bainbridge, Ga (ABAC).

This maintenance will occur from Saturday, October 26, 2024, at 11:00 p.m. until Sunday, October 27, 2024, at 7:00 a.m.

Services affected: Service for the state will run in protect.

Posted on Sep 12, 2024 - 16:37 EDT
Past Incidents
Sep 20, 2024

No incidents reported today.

Sep 19, 2024
Completed - The scheduled maintenance has been completed.
Sep 19, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 11:30 EDT
Scheduled - Zayo will be repairing the fiber between Georgia State University - Dunwoody Campus (GPCDUN) and Georgia State University - Alpharetta (GSUALP).

This maintenance will occur on Thursday, September 19, 2024, from 11:30 a.m. until 4:00 p.m.

Services affected: Service on the North Ring will run in protect.

Sep 19, 11:24 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:00 EDT
Scheduled - Network Support Services (NSS) will be replacing both routers for MCGA (Annex) and MCGN (NOC).

This maintenance will occur on Wednesday, September 18, 2024, at 11:00 p.m. until Thursday, September 19, 2024, at 7:00 a.m.

Sites affected: MCGA (Augusta University - Annex)/MCGN (Augusta University - NOC)

Sep 16, 15:17 EDT
Sep 18, 2024
Completed - The scheduled maintenance has been completed.
Sep 18, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:00 EDT
Scheduled - PeachNet Virtual Data Center (VDC) is scheduling a maintenance window on Wednesday, September 18, 2024, from 8:00 a.m. until 12:00 p.m. During this time, administrators will not be able to access the interface for managing their VDC environments.

Virtual machines (VMs) and VM guests will not be affected and they will continue to run normally during this maintenance period.

Sep 17, 15:00 EDT
Sep 17, 2024
Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:00 EDT
Scheduled - Systems Support Services (SSS) will be doing Linux OS patching for Legacy Web Applications on
Monday, September 16, 2024, at 11:00 p.m. until Tuesday, September 17, 2024, at 7:00 a.m.

During this period, users will be unable to access the affected services:

* Web Services www.usg.edu Legacy Web Applications
* Academic Calendars
* Accounts Receivable
* Budget Reporting Application
* CEU Reports
* Employee Exit Survey
* Environmental & Occupational Safety (RTK)
* Facility Naming Reports
* Find Your School
* GA Archives Searches
* GAtransfers Course to Exam tool
* Public Private Real Estate Ventures (PPV)
* Small & Multicultural Supplier Participation
* Student Discipline Action Reports (SDARS)
* Study Abroad Directory

Sep 13, 16:22 EDT
Sep 16, 2024
Sep 15, 2024

No incidents reported.

Sep 14, 2024
Completed - The scheduled maintenance has been completed.
Sep 14, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:00 EDT
Scheduled - GeorgiaFIRST and Augusta University Financials will be unavailable for scheduled maintenance (Release 5.96/1.66) from Friday, September 13, 2024, at 11:00 p.m. until Saturday, September 14, 2024, at 12:00 p.m.

The following applications will not be available during this scheduled maintenance window:

- GeorgiaFIRST PeopleSoft Financials production (FPROD)
- PSQUEST access
- GeorgiaFIRST Marketplace access
- Expenses and ePro Self-Service Portal
- Augusta University PeopleSoft Financials Production (AUFPROD)
- Health eShop Access

Sep 12, 16:48 EDT
Completed - The scheduled maintenance has been completed.
Sep 14, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 21:00 EDT
Scheduled - Information Technology Services (ITS) will be completing scheduled maintenance for the INGRESS Registration Sharing service on Friday, September 13, 2024, from 9:00 p.m. until Saturday, September 14, 2024, at 5:00 a.m.

During this time, all users will be unable to access INGRESS.

Sep 9, 08:59 EDT
Sep 13, 2024
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of Microsoft 365 Authentication. The system should continue operating normally.

In the event that you experience any further issues with Microsoft 365 Authentication, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

Sep 13, 12:00 EDT
Monitoring - Microsoft is reporting that they have worked with the third-party Internet Service Provider (ISP) and confirmed that a change within their managed-environment resulted in impact. The ISP has reverted the change and they are now seeing signs of recovery. They are continuing to monitor network telemetry data to ensure a full recovery.
Sep 12, 10:14 EDT
Investigating - Microsoft is having a service disruption for all Microsoft 365 services. You may see disruptions or be unable to access Microsoft 365 until the issue is resolved. Microsoft is actively working on resolving the issue. Updates will be posted here as they become available.
Sep 12, 09:23 EDT
Completed - The scheduled maintenance has been completed.
Sep 13, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 EDT
Scheduled - Accelecom will be performing fiber maintenance between KSU-56 Marietta. This maintenance will occur on Friday, September 13, 2024, at 12:00 a.m. until 5:00 a.m.

Services affected: Service on the Northwest Ring will run in protect

Sep 3, 11:42 EDT
Sep 12, 2024
Completed - The scheduled maintenance has been completed.
Sep 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, September 11, 2024, at 11:00 p.m. until Thursday, September 12, 2024, at 7:00 a.m.

During this period, the following services may be intermittently unavailable:
- Data Warehouse and Business Intelligence - Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services:
- Axiom
- BDM
- CampusLogic Connect
- AIMS Parking services
- MOVEit Managed File Transfer (files.usg.edu)
- SSC MoveIT
- SSC Phones
- TeamMate Audit Management Legacy Archive System
- USO Active Directory
- USG Foundation Accounting Service
- VPN

Sep 6, 16:49 EDT
Sep 11, 2024
Completed - The scheduled maintenance has been completed.
Sep 11, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 EDT
Scheduled - F5 Silverline tunnel for DDOS mitigation will be moved to another core router. Filtered traffic, which includes primary DNS, will run in protect.

This maintenance will occur on Tuesday, September 10, 2024, at 11:00 p.m. until Wednesday, September 11, 2024, at 7:00 a.m.

Sites affected: 56M; no production impact is expected.

Sep 6, 17:05 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 EDT
Scheduled - Accelecom will be performing fiber maintenance between KSU-56 Marietta. This maintenance will occur on Wednesday, September 11, 2024, at 12:00 a.m. until 5:00 a.m.

Services affected: Service on the Northwest Ring will run in protect

Sep 3, 11:42 EDT
Sep 10, 2024
Completed - The scheduled maintenance has been completed.
Sep 10, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:00 EDT
Scheduled - Accelecom will be performing fiber maintenance between KSU-56 Marietta. This maintenance will occur on Tuesday, September 10, 2024, at 12:00 a.m. until 5:00 a.m.

Services affected: Service on the Northwest Ring will run in protect

Sep 3, 11:42 EDT
Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024
Completed - The scheduled maintenance has been completed.
Sep 7, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:00 EDT
Scheduled - Systems Support Services (SSS) will be doing Linux OS patching on Friday, September 6, 2024, at 11:00 p.m. until Saturday, September 7, 2024, at 7:00 a.m. GeorgiaBest patching begins at 11:00 p.m. and all other services will begin at 12:00 a.m.

During this period, users will be unable to access the affected services. All patched OSes will be rebooted.

Components Affected:

* Augusta University Financials
* Data Warehouse and Business Intelligence
* Georgia Archives (everything except ARCNAS)
* GeorgiaBEST Banner Managed Services
* GeorgiaBEST Degree Works Managed Services
* GeorgiaFIRST Financials
* Georgia ONmyLINE
* INGRESS Registration Sharing System
* MOVEit Managed File Transfer
* OneUSG Connect
* Web Services (www.usg.edu https://www.usg.edu)
* Affordable Learning Georgia
* Georgia Archives
* Georgia Film Academy
* GAtracs
* GoBackMoveAhead
* Jimmy Carter Library
* USG Budgetary Reporting System
* USG Foundation

Sep 3, 14:12 EDT
Sep 6, 2024
Resolved - Information Technology Services (ITS) has confirmed the stability of network access at Augusta University - School of Nursing at Athens (SONAT). No further outages are expected.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.

Sep 6, 16:51 EDT
Monitoring - Information Technology Services (ITS) is reporting that network access to the School of Nursing at Athens (SONAT) has been restored. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 6, 08:24 EDT
Investigating - Information Technology Services (ITS) is reporting a network outage for Augusta University - School of Nursing at Athens (SONAT). Affected users may be experiencing loss of internet connectivity. A ticket has been created with AT&T.

Additional information will be posted here when it becomes available.

Sep 5, 14:26 EDT
Resolved - This incident has been resolved. Pick up and deliveries are back to normal.
Sep 6, 11:41 EDT
Identified - Information Technology Services (ITS) has been notified by Stat Courier that GIL Express Courier Service will not make deliveries or pickups to the following USG libraries today. Deliveries are expected to resume tomorrow.

-8-DEC-GCD Georgia State university
-8-CLA-GCD Georgia State University
-8-AUG-GJG Augusta University Summerville Campus
-8-AUG-GXM Augusta University - Health Sciences Campus
-8-COV-GCD Georgia State University

Sep 5, 12:37 EDT
Resolved - The USG Technology Store is operating as normal and customers can now access both sides of the web store.

In the event that you experience any further issues with the USG Technology Store, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

Sep 6, 08:31 EDT
Identified - The USG Technology Store is currently experiencing technical issues affecting the "For Work" side of the USG Technology Store webpage, techstore.usg.edu. Student access is available.

Users may encounter the error:
"Sorry! You have no permission to view this page.
Please contact the website administrator, click here to continue."

USG Support Staff are currently working with the vendor to resolve and mitigate this issue.

Additional information will be posted here as it becomes available.

In the meantime, if you have any questions or need assistance with a transaction, please email us at techstore@usg.edu

Aug 22, 16:14 EDT
Completed - The scheduled maintenance has been completed.
Sep 6, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 23:00 EDT
Scheduled - Zayo is performing routine fiber splicing in an embargo HIGH splice case.

This maintenance will occur on Thursday, September 5, 2024, at 11:00 p.m. until Friday, September 6, 2024, at 7:00 a.m.

Services affected: Service on the North Ring will run in protect.

Sep 3, 17:25 EDT