USG Services Status

Identified - Information Technology Services (ITS) has identified an issue affecting a number of Active Directory accounts belonging to consultants and external USG employees. Affected customers may not be able to access ITS services using their normal AD credentials.

If your account is affected by this issue, you will need to reset your Active Directory password by visiting https://mypassword.bor.usg.edu/pmuser Follow the onscreen prompts and select “Forgot My Password” to proceed. If you have not set up your self-service security questions or have additional questions, please contact the ITS Helpdesk at 706-583-2001 for immediate assistance.”
Jul 28, 10:43 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Blackboard Collaborate Operational

G2I Data Warehouse and Business Intelligence Operational

GAfutures Operational

GALILEO - Georgia's Virtual Library Operational

GALILEO Operational

GIL Operational

GIL Express Operational

Georgia Archives Operational

ARCNAS Operational

Finding Aids Operational

Historical Organizations Directory Operational

Virtual Vault Operational

GeorgiaBEST Banner Managed Services Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Armstrong State University Operational

Atlanta Metropolitan State College Operational

Bainbridge College Operational

Dalton State College Operational

Fort Valley State University Operational

Georgia Gwinnett College Operational

Georgia Southwestern State University Operational

Savannah State University Operational

South Georgia State College Operational

GeorgiaBEST Degree Works Managed Services Operational

Abraham Baldwin Agricultural College Operational

Armstrong State University Operational

Atlanta Metropolitan State College Operational

Bainbridge State College Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

Fort Valley State University Operational

Georgia Gwinnett College Operational

Georgia Southwestern State University Operational

Savannah State University Operational

South Georgia State College Operational

GeorgiaFIRST Financials Operational

GeorgiaFIRST PeopleSoft Financial Service Operational

GeorgiaFIRST Marketplace Operational

iStrategy Budgetary Reporting System Operational

TeamMate Audit Management System Operational

Georgia ONmyLINE Operational

GeorgiaVIEW Online Learning Operational

GeorgiaVIEW Online Learning Environment (QPROD) Operational

GeorgiaVIEW Online Learning Environment (XPROD) Operational

GA DOE K-12 Network Operational

INGRESS Registration Sharing System Operational

MOVEit Managed File Transfer Operational

OneUSG Connect Operational

One USG Connect Operational

OneUSG Connect - Benefits Operational

OneUSG Connect - Time Clock Service Operational

PeachNet Cloud Services Operational

PeachNet Virtual Data Center Operational

PeachNet Cloud Backup Operational

PeachNet Network Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Armstrong State University Operational

Atlanta Metropolitan State College Operational

Augusta University Operational

Bainbridge State College Operational

Clayton State University Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State University Operational

East Georgia State College Operational

Fort Valley State University Operational

Georgia Archives Operational

Georgia College & State University Operational

Georgia Department of Audits Operational

Georgia Department of Transportation Operational

Georgia Gwinnett College Operational

Georgia Highlands College Operational

Georgia Institute of Technology Operational

Georgia Law Reapportionment Office Operational

Georgia Public Library Service Operational

Georgia Southern University Operational

Georgia Southwestern State University Operational

Georgia State University Operational

Georgia Student Finance Commission Operational

Gordon State College Operational

Kennesaw State University Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

University of Georgia Operational

University of North Georgia Operational

University of West Georgia Operational

UGA Data Center Operational

USO Athens Office Operational

USO Atlanta Office Operational

Valdosta State University Operational

ServiceNow Operational

TouchNet Operational

USG Identity Proxy Operational

USG Technology Store Operational

USO Tools Operational

ITS Telephone System Operational

USO Exchange Operational

USO Skype for Business Operational

USO SharePoint Operational

USO SSO Operational

Web Services (www.usg.edu) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GeorgiaFIRST MarketPlace Scheduled Maintenance Jul 28, 21:00 - Jul 30, 12:00 EDT

The GeorgiaFIRST Marketplace (GFM) portion of the Production environment (FPROD) will be unavailable from Friday, July 28, 2017 at 9:00 p.m. until Sunday, July 30, 2017 at 12:00 p.m. (ET) for the newest JAGGAER release upgrade.
Peoplesoft Financials in FPROD is still available during this downtime; only the GFM portion will be unavailable during this time.
Posted on Jul 24, 15:34 EDT

ARCNAS Scheduled Maintenance for Georgia Archives Aug 4, 22:00 - Aug 5, 03:00 EDT

Information Technology Services (ITS) will be conducting scheduled maintenance on ARCNAS from 10:00 p.m. on Friday, August 4, 2017 until approximately 3:00 a.m. on Saturday, August 5, 2017 (ET). During this period, the ARCNAS service will not be available.
Posted on Jul 25, 15:27 EDT

Past Incidents

Jul 28, 2017

DWDM Scheduled Maintenance in Chattanooga

Completed - The scheduled maintenance has been completed.
Jul 28, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 23:00 EDT

Scheduled - Communications Consulting Group (CCG) will be testing equipment in the Chattanooga PoP to isolate an optical power loss identified during a previous maintenance. The maintenance will occur from 11:00 p.m. on Thursday, July 27, 2017 until approximately 7:00 a.m. on Friday, July 28, 2017 (ET). No outages are expected, although services on the Northwest Ring will run in protect.
Jul 26, 15:35 EDT

PeachNet Scheduled Maintenance - DOE1 and DOE2 Routers

Completed - The scheduled maintenance has been completed.
Jul 28, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 23:00 EDT

Scheduled - Network Support Services (NSS) will be conducting scheduled maintenance on the DOE1 and DOE2 routers. NSS will be updating service policies on both routers. The maintenance will take place from 11:00 p.m. on Thursday, July 27, 2017 until approximately 3:00 a.m. on Friday, July 28, 2017 (ET).
No outages are expected.
Jul 25, 15:31 EDT

PeachNet Scheduled Maintenance at Bainbridge State College

Completed - The scheduled maintenance has been completed.
Jul 28, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 23:00 EDT

Scheduled - ITS will be conducting scheduled maintenance at Bainbridge State College from 11:00 p.m. Thursday, July 27, 2017 until approximately 3:00 a.m. Friday, July 28, 2017 (ET). During this period, users will experience a loss of internet connectivity.

Sites affected:

- Bainbridge State College

- Bainbridge College Early County
Jul 19, 10:43 EDT

Jul 27, 2017

Georgia Public Web Scheduled Maintenance near Forsyth, Georgia

Completed - The scheduled maintenance has been completed.
Jul 27, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 23:00 EDT

Scheduled - Georgia Public Web will be replacing a damaged section of fiber near Forsyth, Georgia from 11:00 p.m. Wednesday July 26, 2017 until approximately 7:00 a.m. Thursday July 27, 2017 (ET). Services will run in protect and no outages are expected.
Jul 20, 16:30 EDT

Jul 26, 2017

OneUSG Connect Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 26, 12:44 EDT

Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on OneUSG Connect (HPROD) from 12:00 p.m. on Wednesday, July 26, 2017 until approximately 1:00 p.m. ET. During this time, OneUSG Connect (HPROD) will not be available. KABA Time Clocks and OneUSG Connect Benefits will still be available for use.
Jul 26, 09:00 EDT

DWDM Scheduled Maintenance in Chattanooga

Completed - The scheduled maintenance has been completed.
Jul 26, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 23:00 EDT

Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be conducting scheduled maintenance in Chattanooga from 11:00 p.m. Tuesday, July 25, 2017 until approximately 3:00 a.m. Wednesday, July 26, 2017 (ET). No outages are expected.
Jul 25, 13:21 EDT

Domain Controllers Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 26, 00:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 23:00 EDT

Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on Domain Controllers from 11:00 p.m. on Tuesday, July 25, 2017 until approximately 12:30 a.m. on Wednesday, July 26, 2017 (ET). No services should be affected.
Jul 24, 09:19 EDT

Jul 25, 2017

DWDM Scheduled Maintenance in Chattanooga

Completed - The scheduled maintenance has been completed.
Jul 25, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 23:00 EDT

Scheduled - CCG and NSS will be conducting scheduled maintenance in Chattanooga from 11:00 p.m. Monday July 24, 2017, until approximately 3:00 a.m. Tuesday July 25, 2017 (ET). No outages are expected.
Jul 21, 16:27 EDT

Jul 23, 2017

Data Services Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 12:00 EDT

Scheduled - ITS will be conducting scheduled maintenance on Data Services from 12:00 p.m. on Saturday, July 22, 2017 until approximately 7:00 a.m. on Sunday, July 23, 2017 (ET). During this period, users will not be able to access Financial Data Mart, Human Resource Data Mart, Degrees & Majors Authorized, FICE/High School Application and External Site Code Application.
Jul 19, 10:25 EDT

Domain Controllers Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 00:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 EDT

Scheduled - ITS will be conducting scheduled maintenance on Domain Controllers from 11:00 p.m. on Saturday, July 22, 2017 until approximately 12:30 a.m. on Sunday, July 23, 2017 (ET). No services should be affected.
Jul 20, 15:42 EDT

Jul 22, 2017

GaBEST Managed Services (Recruit) Scheduled Maintenance at Georgia Gwinnett College

Completed - The scheduled maintenance has been completed.
Jul 22, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 23:00 EDT

Scheduled - ITS will be conducting scheduled maintenance to upgrade Georgia Gwinnett College Recruit system from 10:00 p.m. on Friday, July 21, 2017 until approximately 12:00 p.m. on Saturday, July 22, 2017 (ET). During this period, Georgia Gwinnett College users will not be able to access the Recruit system.
Jul 20, 16:21 EDT

INGRESS Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 22, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 00:00 EDT

Scheduled - ITS will be conducting scheduled maintenance on INGRESS from 12:01 a.m. until approximately 7:00 a.m. (ET) on Saturday, July 22, 2017. During this period, instructors and administrators will not be able to access INGRESS.
Jul 21, 10:48 EDT

Jul 21, 2017

PeachNet Virtual Data Center Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 21, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 08:00 EDT

Scheduled - ITS will be conducting scheduled maintenance on PeachNet Virtual Data Center (VDC) from 8:00 a.m. on Friday, July 21, 2017 to until approximately 12:00 p.m. (ET). During this period, administrators will not be able to access the VDC interface for managing their VDC environments. Virtual machines (VMs) and VM guests will not be affected during this maintenance.
Jul 19, 14:02 EDT

PeachNet Scheduled Maintenance at Albany State University

Completed - The scheduled maintenance has been completed.
Jul 21, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:00 EDT

Scheduled - Scheduled - ITS will be conducting scheduled maintenance at Albany State University from 11:00 p.m. Thursday, July 20, 2017 until approximately 3:00 a.m. Friday, July 21, 2017 (ET). During this period, Multiple sites will experience a loss of internet connectivity.

Sites affected:

- Albany State University - West Campus
- Albany Technical College
- Augusta University - Albany
- Cordele Center
Jul 13, 15:36 EDT

Jul 20, 2017

GeorgiaVIEW Maintenance for QPROD - NOT SERVICE AFFECTING

Completed - The scheduled maintenance has been completed.
Jul 20, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 22:00 EDT

Scheduled - ITS will be conducting an unscheduled maintenance to the GeorgiaVIEW QPROD Online Learning Environment from 10:00 p.m. until approximately 11:59 p.m. on Wednesday, July 19, 2017 (ET). This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted to the USG Services Status Page (http://status.usg.edu).

USG Institutions affected by this maintenance are:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community
Jul 19, 14:12 EDT

Jul 19, 2017

GoVIEW Telephone Issues Reported

Resolved - ITS has confirmed that GoVIEW Telephones are functioning normally at this time.

In the event that you experience any further issues with GoVIEW Telephones, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jul 19, 08:27 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of an telephone issue with GoVIEW. For eMajor and eCampus students, the phone support lines are currently unavailable. If you need assistance, please contact ecore@westga.edu or emajor@westga.edu. Additional information will be posted here when it becomes available.
Jul 18, 10:38 EDT

Jul 18, 2017

OneUSG Connect Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 18, 14:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 13:00 EDT

Scheduled - ITS will be conducting scheduled maintenance on OneUSG Connect (HPROD) from 1:00 p.m. on Tuesday, July 18, 2017 until approximately 2:30 p.m. During this time, OneUSG Connect (HPROD) will not be available. KABA Time Clocks and OneUSG Connect Benefits will still be available for use.
Jul 18, 11:28 EDT

ProQuest Issues Reported

Resolved - ITS has confirmed that ProQuest is functioning normally at this time.

In the event that you experience any further issues with [COMPONENT], please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jul 18, 13:50 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of issues with the ProQuest Database. Affected users will not be able to access the following resources:

- ProQuest Platform (PQP)
- SIRS products
- Ancestry Library Edition
- HeritageQuest

The following resources are available:

- Ebook Central
- ProQuest Research Assistant
- Statistical Abstract of the United States
- Chadwyck-Healey products

Additional information will be posted here when the issues are confirmed.
Jul 18, 10:48 EDT

Jul 17, 2017

Blackboard Collaborate Web Conferencing (US) Issues Reported

Resolved - ITS has confirmed that all Blackboard Collaborate issues have been resolved and the system is functioning normally.
Jul 17, 12:20 EDT

Investigating - Blackboard Collaborate System Operations is currently investigating reports of issues with Blackboard Collaborate Web Conferencing. Blackboard Collaborate Ultra users on US-hosted SAS are currently unable to connect to sessions. Updates will be posted as they become available.
Jul 17, 11:43 EDT

Jul 16, 2017

USO Exchange Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 23:00 EDT

Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on Exchange from 11:00 p.m. on Saturday, July 15, 2017 to approximately 12:00 a.m. on Sunday, July 16, 2017 (ET). During this period, affected users will be unable to access their @usg.edu email accounts.
Jul 10, 10:58 EDT

Jul 15, 2017

GeorgiaFIRST PeopleSoft (FPROD) Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 21:01 EDT

Scheduled - ITS will be conducting scheduled maintenance on GeorgiaFIRST PeopleSoft (FPROD) from 9:00 p.m. on Friday, July 14, 2017 to approximately 7:00 a.m.(ET) Saturday, July 15, 2017 to apply GeorgiaFIRST PeopleSoft Financials Update 5.27. During this period, GeorgiaFIRST PeopleSoft (FPROD) will not be available.

Systems Affected:

- GeorgiaFIRST PeopleSoft Financials production (FPROD)
- PSQUEST access
- GeorgiaFIRST Marketplace access
Jul 14, 12:35 EDT

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