SYSTEMS STATUS
All Systems Operational

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – KABA Time Clocks ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OneUSG Connect HPROD Scheduled Maintenance Apr 10, 23:15 - Apr 11, 07:00 EDT
The OneUSG Connect HPROD (Production) database will be unavailable for scheduled maintenance. This maintenance will occur from Friday, April 10, 2020 at 11:15 p.m. until Saturday, April 11, 2020 at 7:00 a.m.

During this time, OneUSG Connect, OneUSG Connect Employee Self Service, OneUSG Connect
Manager Self Service and OneUSG Connect - Careers will not be available.

Time Clocks and OneUSG Connect - Benefits will be available for use.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
Posted on Apr 8, 16:22 EDT
USO Office 365 Maintenance Apr 14, 23:00-23:30 EDT
Information Technology Services (ITS) will be applying additional security updates in Office 365 on Tuesday, April 14, 2020 from 11:00 p.m. until 11:30 p.m. After the updates, Microsoft Outlook may prompt users to re-authenticate (log back in).

No other disruption of service is expected.
Posted on Apr 9, 11:56 EDT
Past Incidents
Apr 9, 2020
Resolved - There was a brief interruption with VPN, Wednesday, April 8, 2020 at 4:45 p.m. The VPN functioned normally after that. Information Technology Services (ITS) has confirmed that VPN is functioning normally at this time.

In the event that you experience any further issues with VPN, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 9, 09:23 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with VPN. Affected users may be experiencing problems accessing or may be dropped.

If you cannot immediately reconnect, please try rebooting your machine and reconnecting.

Additional information will be posted here when it becomes available.
Apr 8, 17:26 EDT
Completed - The scheduled maintenance has been completed.
Apr 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 23:01 EDT
Scheduled - A Georgia Public Web (GPW) vendor will be performing fiber maintenance between Moultrie and Thomasville. This maintenance will occur on Wednesday, April 8, 2020 from 11:00 p.m. until Thursday, April 9, 2020 at 7:00 a.m. During the maintenance, services will run in protect. No outages are expected.

Sites affected: None
Apr 1, 09:20 EDT
Apr 8, 2020
Completed - The scheduled maintenance has been completed.
Apr 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 23:00 EDT
Scheduled - Network Support Services (NSS), Communications Consulting Group (CCG), and ADVA Optical Networking will be working on repairing services on the optical network. This maintenance will occur on Tuesday, April 7, 2020 at 11:00 p.m. until Wednesday, April 8, 2020 at 7:00 a.m.

P0156, DOE service to the Macon area will experience an outage.

Sites affected: PN0156, DOE 10G for the Macon area.

DOE sites affected will include:

-Bibb County Schools
-Cirrus Academy
-Bleckley County Schools
-Crawford County Schools
-Dodge County Schools
-Dublin City Schools
-GA Academy for the Blind
-Johnson County Schools
-Laurens County Schools
-Monroe County Schools
-Peach County Schools
-Taylor County Schools
-Washington County Schools
Apr 6, 12:38 EDT
Apr 7, 2020
Completed - The scheduled maintenance has been completed.
Apr 7, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 05:00 EDT
Scheduled - Georgia Public Web (GPW) will be grooming circuits to a new path. This maintenance will occur on Tuesday, April 7, 2020 from 5:00 a.m. until 6:00 a.m. The Albany State University - Cordele Center (UCOR) will experience a network outage during this maintenance period.


Sites affected: Albany State University - Cordele Center (UCOR)
Mar 30, 10:43 EDT
Apr 6, 2020
Completed - The scheduled maintenance has been completed.
Apr 6, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 19:01 EDT
Scheduled - Communications Consulting Group (CCG) will be replacing a failing DWDM optic and/or card at the GBAI PoP. PN0103 is currently running in protect. This maintenance will occur on Monday, April 6, 2020 at 7:00 p.m. until 11:00 p.m.

No outages are expected.

Services affected: None
Apr 6, 16:22 EDT
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed that GeorgiaVIEW access at East Georgia State College is functioning normally at this time.

In the event that you experience any further issues with accessing GeorgiaVIEW D2L, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 6, 09:19 EDT
Monitoring - Information Technology Services (ITS) is currently monitoring a local campus D2L external authentication issue for East Georgia State College. Affected users may have experienced problems with accessing GeorgiaVIEW D2L from 1:23 a.m. until 1:53 a.m. We will continue to monitor this system for stability. If you are still experiencing issues with GeorgiaVIEW access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 6, 02:07 EDT
Apr 5, 2020

No incidents reported.

Apr 4, 2020
Completed - The scheduled maintenance has been completed.
Apr 4, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 10:00 EDT
Scheduled - System Support Services (SSS) will be performing a non-disruptive upgrade on the Boyd Unity 650F at the University of Georgia Boyd Data Center. This maintenance will occur on Saturday, April 4, 2020 at 10:00 a.m. until no later than 2:00 p.m.

This maintenance is expected to be non-service affecting.
Apr 2, 08:23 EDT
Completed - The scheduled maintenance has been completed.
Apr 4, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 08:00 EDT
Scheduled - System Support Services (SSS) will be performing a non-disruptive upgrade on server switches at the ITS Data Center (DB300). This maintenance will occur on Saturday, April 4, 2020 at 8:00 a.m. until no later than 12:00 p.m.

This maintenance is expected to be non-service affecting.
Apr 1, 16:47 EDT
Apr 3, 2020
Resolved - Information Technology Services (ITS) has confirmed that the issue with OneUSG Connect has been resolved and the system is functioning normally at this time.

If you have questions or concerns, please contact OneUSG Connect Support at: oneusgsupport@usg.edu.
Apr 3, 16:23 EDT
Monitoring - Information Technology Services (ITS) has restored full functionality of OneUSG Connect. We will continue to monitor this system for stability. If you are still experiencing issues with error messages and processes running to no success, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 3, 13:00 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of users experiencing error messages and processes running to no success in OneUSG Connect. The issue is being actively worked. In the event users have issues or lose their connection to OneUSG Connect, please have them attempt to log in again. Changing internet browsers or clearing the browser's cache, cookies, and history may help users log into OneUSG Connect after losing connection.

If you have questions or concerns, please contact OneUSG Connect Support at oneusgsupport@usg.edu.
Apr 3, 11:20 EDT
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed that GeorgiaVIEW access at Columbus State University is functioning normally at this time.

In the event that you experience any further issues with accessing GeorgiaVIEW D2L, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 3, 09:09 EDT
Monitoring - Information Technology Services (ITS) is currently monitoring a local campus D2L external authentication issue for Columbus State University. Affected users may have experienced problems with accessing GeorgiaVIEW D2L from 5:24 p.m. until 5:28 p.m. We will continue to monitor this system for stability. If you are still experiencing issues with GeorgiaVIEW access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 2, 17:55 EDT
Completed - The scheduled maintenance has been completed.
Apr 3, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 14:00 EDT
Scheduled - OneUSG Connect HPLAY will be unavailable for scheduled maintenance. This will occur from Thursday, April 2, 2020 at 2:00 p.m. until Friday, April 3, 2020 at 7:00 a.m. During this time, OneUSG Connect HPLAY will not be available.

The HPLAY environment will be upgraded and refreshed.

If you have questions or concerns, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu
Apr 2, 10:48 EDT
Apr 2, 2020
Completed - The scheduled maintenance has been completed.
Apr 2, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) will be replacing a damaged network fiber at the Georgia Experiment Station (GRI). This maintenance will occur on Wednesday, April 1, 2020 at 11:00 p.m. until Thursday, April 2, 2020 at 7:00 a.m. Services on the Athens Ring will run in protect. No outages are expected.

Sites affected: None.
Mar 31, 13:02 EDT
Apr 1, 2020
Completed - The scheduled maintenance has been completed.
Apr 1, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 21:00 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to apply a hotfix D2L-wide, including to the GeorgiaVIEW QPROD and XPROD Online Learning Environment on Tuesday, March 31, 2020 from 9:00 p.m. until Wednesday, April 1, 2020 at 9:00 a.m.

Included fix addresses the issue below:

- LE - Office 365 - Users are unable to log into the Microsoft 365 widget

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted to the USG Services Status Page (status.usg.edu). In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.

USG Institutions affected by this maintenance are:

QPROD:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community

XPROD:

* Abraham Baldwin Agricultural College
* Clayton State University
* College of Coastal Georgia
* Columbus State University
* Competency Based Education
* Dalton State College
* East Georgia State College
* Fort Valley State University
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
* Georgia Southern University (Armstrong org)
* Georgia Southwestern State University
* Georgia State University
* Middle Georgia State University
* University of North Georgia
* University of West Georgia
* USG Human Resources Office of Organizational Development
* USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
* Valdosta State University
Mar 31, 09:30 EDT
Completed - The scheduled maintenance has been completed.
Apr 1, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 23:00 EDT
Scheduled - The Data Warehouse (production) will be offline for maintenance during the window scheduled for Tuesday, March 31, 2020 beginning at 11:00 p.m. and may remain unavailable until Wednesday, April 1, 2020 at 7:00 a.m.

During this time, services will be unavailable.

The following applications will not be available during this scheduled maintenance window:

• Cognos Business Intelligence & Reporting Application
• APEX Data Collection Application
• Degrees & Majors Authorized
• HS/FICE Translation
• External Site Codes
• Oracle Database
Mar 25, 10:18 EDT
Mar 31, 2020
Completed - The scheduled maintenance has been completed.
Mar 31, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 23:00 EDT
Scheduled - A Georgia Public Web (GPW) vendor will be performing fiber maintenance between Moultrie and Thomasville. This maintenance will occur on Monday, March 30, 2020 from 11:00 p.m. until Tuesday, March 31, 2020 at 7:00 a.m. During the maintenance, services will run in protect. No outages are expected.

Sites affected: None
Mar 30, 10:34 EDT
Completed - The scheduled maintenance has been completed.
Mar 31, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 18:00 EDT
Scheduled - OneUSG Connect will be unavailable for scheduled maintenance for Cohort 6 data conversion activities. This maintenance will occur from Friday, March 27, 2020 at 6:00 p.m. until Tuesday, March 31, 2020 at 7:00 a.m. During this time, Employee Self Service, Manager Self Service, and Careers Portal will not be available for the entirety of the maintenance window. Please ensure all OneUSG Connect processes and data entry are completed precisely by Friday at 6:00 p.m.

KABA Time Clocks and OneUSG Connect - Benefits will be available for use.

Note that W-2's will be unavailable for viewing and printing during this time so please plan accordingly.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
Mar 5, 09:55 EST
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of MoveIT. The system should continue operating normally.

In the event that you experience any further issues with MoveIT, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Mar 27, 09:36 EDT
Monitoring - We will continue to monitor this system for stability. If you are still experiencing issues with functionality in MoveIT, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Mar 26, 11:38 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with MoveIT (files.usg.edu). Affected users may be unable to run job automation. Additional information will be posted here when it becomes available.
Mar 26, 10:41 EDT
Completed - The scheduled maintenance has been completed.
Mar 27, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:01 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to update the GeorgiaVIEW QPROD and XPROD Online Learning Environments to version 20.20.3 from Thursday, March 26, 2020 at 9:00 p.m. until Friday, March 27, 2020 at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG QPROD Institutions affected by this maintenance are:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community

USG XPROD Institutions affected by this maintenance are:

* Abraham Baldwin Agricultural College
* Clayton State University
* College of Coastal Georgia
* Columbus State University
* Competency Based Education
* Dalton State College
* East Georgia State College
* Fort Valley State University
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
* Georgia Southern University (Armstrong org)
* Georgia Southwestern State University
* Georgia State University
* Middle Georgia State University
* University of North Georgia
* University of West Georgia
* USG Human Resources Office of Organizational Development
* USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
* Valdosta State University
Mar 26, 10:32 EDT
Completed - The scheduled maintenance has been completed.
Mar 27, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 23:00 EDT
Scheduled - Network Support Services (NSS), Communications Consulting Group (CCG), and ADVA Optical Networking will be working on repairing services on the optical network. This maintenance will occur on Thursday, March 26, 2020 at 11:00 p.m. until Friday, March 27, 2020 at 7:00 a.m.

P0156, DOE service to the Macon area, will experience an outage.

Sites affected: PN0156, DOE 10G for the Macon area.

DOE sites affected will include:

-Bibb County Schools
-Cirrus Academy
-Bleckley County Schools
-Crawford County Schools
-Dodge County Schools
-Dublin City Schools
-GA Academy for the Blind
-Johnson County Schools
-Laurens County Schools
-Monroe County Schools
-Peach County Schools
-Taylor County Schools
-Washington County Schools
Mar 24, 09:49 EDT
Mar 26, 2020
Resolved - Information Technology Services (ITS) has confirmed that the USG Technology Store (techstore.usg.edu) is functioning normally at this time.

In the event that you experience any further issues with the USG Technology Store, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Mar 26, 09:33 EDT
Investigating - The USG Technology Store is currently experiencing technical issues and is off-line at this time. USG Support Staff are currently working with the vendor to resolve and mitigate this issue.

Additional information will be posted here as it becomes available.
Mar 25, 13:55 EDT