Update - AT&T has installed replacement hardware in their Central Office, but are unable to restore SONAT's regular connection. AT&T technicians continue to troubleshoot the situation and work towards a permanent solution.

In the meantime, ITS will continue to keep its workaround in place to ensure SONAT retains internet connectivity.

Additional information will be provided here as it is made available.
Apr 27, 18:05 EDT
Monitoring - ITS technicians have successfully restored internet connectivity to SONAT by redirecting the location to an alternate PeachNet circuit. This is a temporary workaround. ITS will work with SONAT and AT&T to move back to the primary circuit when repairs are complete.

Additional information will be provided here as it becomes available.
Apr 27, 11:54 EDT
Update - AT&T has indicated that replacement hardware needed to restore internet service to SONAT will arrive at their Central Office by noon today. They will begin installation shortly thereafter.

There is currently no estimated time to restore service.

Additional information will be provided here as it becomes available.
Apr 27, 10:54 EDT
Identified - AT&T has identified a hardware issue in their Central Office that is affecting internet connectivity at SONAT. AT&T technicians are currently working to address the issue.

There is currently no estimated time to restore service.

Additional information will be provided here as it becomes available.
Apr 27, 10:13 EDT
Update - As of 6:30 a.m., AT&T technicians are still working to restore internet connectivity to SONAT.

There is currently no estimated time to restore service.

Additional information will be provided here as it becomes available.
Apr 27, 06:44 EDT
Update - ITS has confirmed that all affected DOE sites have stable internet connections and are functioning normally.

ITS continues to work with AT&T technicians to resolve ongoing internet connectivity issues with SONAT.

This incident will remain open and continue to be updated until SONAT's connectivity is fully restored.
Apr 26, 22:44 EDT
Monitoring - Internet connectivity has been restored to all DOE sites, but fiber repair work is ongoing. It is possible that affected sites could experience internet connectivity issues until the work is complete.

AT&T estimates that repairs will be complete by approximately 9:00p.m.

The Augusta University School of Nursing at Athens (SONAT) continues to experience issues.

Additional information will be provided here as it becomes available.
Apr 26, 20:52 EDT
Update - ITS has confirmed that as of 6:11 p.m. an AT&T construction crew is onsite and repairing the damage.

There is currently no estimated time to restore service.

Additional information will be provided here as it becomes available.
Apr 26, 19:14 EDT
Update - ITS has confirmed that this cable cut is also affecting The Augusta University School of Nursing at Athens (SONAT).

Additional information will be provided here as it becomes available.
Apr 26, 17:10 EDT
Identified - AT&T has confirmed that an aerial cable cut (at Bert Day Road and Atlanta Highway) is responsible for the service interruption. AT&T crews are on-site and assessing the damage.

There is currently no estimated time to restore service.

Additional information will be provided here as it becomes available.
Apr 26, 17:04 EDT
Update - ITS has confirmed that AT&T’s investigation is ongoing. An AT&T Critical Issue Resolution Manager has been assigned. The issue has been escalated and technicians have been engaged.

No estimated uptime has been provided at this time.

Additional information will be provided here as it becomes available.
Apr 26, 15:42 EDT
Investigating - ITS has been notified that a number of K-12 schools in Northeast Georgia have lost access to the Internet. AT&T has been notified and is working on the issue. The following counties are affected:

Clarke County
Greene County
Lincoln County
Morgan County
Taliaferro County
Wilkes County

Additional information will be provided here as it becomes available.
Apr 26, 13:43 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Blackboard Collaborate ? Operational
G2I Data Warehouse and Business Intelligence ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Bainbridge College Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Bainbridge State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financial Service Operational
GeorgiaFIRST Marketplace Operational
iStrategy Budgetary Reporting System ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
GA DOE K-12 Network ? Operational
INGRESS Registration Sharing System ? Operational
IT Service Management (ServiceNow and USG TrackIt) ? Operational
MOVEit Managed File Transfer ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Bainbridge State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State University Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
UGA Data Center Operational
USO Athens Office Operational
USO Atlanta Office Operational
Valdosta State University Operational
TouchNet ? Operational
USG Identity Proxy ? Operational
USG Technology Store ? Operational
USO Tools Operational
USO Exchange ? Operational
USO Skype for Business ? Operational
USO SharePoint ? Operational
USO SSO ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Password Change for GeorgiaFIRST PSQUEST Accounts Apr 28, 18:00 - Apr 29, 08:00 EDT
ITS will be conducting scheduled maintenance of PSQUEST from 6:00 p.m. Friday, April 28 until approximately 8:00 a.m. on Saturday, April 29, 2017 (ET). During this period, PSQUEST access to FPROD and FPLAY may be unavailable. (FPROD and FPLAY will still be available for web access.)

New passwords will be applied to all GeorgiaFIRST PSQUEST accounts as of 8:00 a.m. on Saturday, April 29, 2017. The PSQUEST account is used for a database level connection to the PeopleSoft Financials databases, FPROD and FPLAY, for data extraction and reporting purposes.

The PeopleSoft security administrator from each institution should contact the ITS Helpdesk (at helpdesk@usg.edu or 706-583-2001) to request the new PSQUEST password, which is available now. The ITS Helpdesk will provide the password only to the authorized PeopleSoft security administrator for your institution.

You should not attempt to use your institution's PSQUEST account during this maintenance window. If you have any automated scripts you should take steps to ensure that they do not run during this maintenance window.

Any institution specific applications, processes or scripts that use the PSQUEST account (pqst###) will need to be updated to reflect the new password as of 8:00 a.m. Saturday, April 29th, 2017.
Posted on Apr 27, 15:59 EDT
Past Incidents
Apr 27, 2017
Resolved - ITS has confirmed that internet access has been fully restored to K-12 schools in Hall and Forsyth Counties. The interruption was caused by a fiber cut that has been repaired.

No further outages are expected.
Apr 27, 18:07 EDT
Investigating - ITS has been notified that K-12 schools in Hall County and Forsyth County have lost access to the internet. AT&T has been informed and is working on the issue.

Additional information will be provided here as it become available.
Apr 27, 16:46 EDT
Completed - The scheduled maintenance has been completed.
Apr 27, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 23:01 EDT
Scheduled - ITS will be conducting scheduled maintenance on the VPN portal and gateways from 11:00 p.m. Wednesday April 26, 2017 until approximately 2:00 a.m. Thursday April 27, 2017 (ET). Due to the configuration changes required, VPN connectivity for all users may be affected at some point during the maintenance window.
Apr 24, 13:00 EDT
Apr 26, 2017
Resolved - After monitoring the situation for the past 3 hours, Information Technology Services has confirmed the stability of GeorgiaFIRST PeopleSoft Financials. The system should continue operating normally.

In the event that you experience any further issues with GeorgiaFIRST PeopleSoft Financials, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 26, 15:09 EDT
Monitoring - Information Technology Services (ITS) has confirmed that users are now able to log into GeorgiaFIRST PeopleSoft Financials. We will continue to monitor the system for any further performance issue throughout the afternoon.
In the event that you experience any further issues with GeorgiaFIRST PeopleSoft Financials, please contact the ITS Helpdesk at helpdesk@usg.edu or by calling (706) 583-2001.
Apr 26, 12:28 EDT
Investigating - Information Technology Services has identified a problem with GeorgiaFIRST Peoplesoft Financials and are currently working to resolve the issue. It has been reported that users cannot log in and users that were logged in were kicked out of the application. We are currently working to resolve the issue and will provide updates as they become available. If you have questions, please contact us at helpdesk@usg.edu or (706) 583-2001
Apr 26, 11:54 EDT
Resolved - The intermittent issues that some users were experiencing yesterday with GeorgiaVIEW QPROD were resolved as of 4:30 PM EDT on April 25, 2017. If you experience any further issues with GeorgiaVIEW QPROD, please contact the ITS Helpdesk at helpdesk@usg.edu or by calling (706) 583-2001.
Apr 26, 10:49 EDT
Monitoring - As of 4:30 p.m. today we've received no further reports. We will continue to monitor this system for stability at this time. If you are still experiencing issues with QPROD, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 25, 16:48 EDT
Update - As of 4:20 P.M., the GeorgiaVIEW "QPROD" Online Learning Environment is still experiencing intermittent issues. The GeorgiaVIEW team continues to investigate.
Apr 25, 16:48 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with the GeorgiaVIEW "QPROD" Online Learning Environment. Users at the following Institutions and organizations may be affected:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community

Affected users may be experiencing slowness. Additional information will be posted here when the issues are confirmed.
Apr 25, 13:33 EDT
Apr 25, 2017
Resolved - ITS has confirmed that network printers are functioning normally at this time.

In the event that you experience any further issues with printing, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 25, 15:03 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with network printers. Affected users may be experiencing problems printing. Additional information will be posted here when it becomes available.
Apr 25, 14:27 EDT
Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017
Postmortem - Read details
Apr 24, 16:33 EDT
Resolved - ITS has determined that the following schools continue to have Internet problems; Cartersville City, Fayette County, Rockdale County and Putnam County. If your school is not included in the list of schools and are still experiencing issues, please contact the ITS Helpdesk at helpdesk@usg.edu or 706.583.2001.
Apr 21, 12:08 EDT
Monitoring - ITS has determined that the AT&T power issue has been resolved. There are a few sites that are still experiencing problems, ITS will work with them individually. Please contact us if you have questions, we will continue monitoring throughout the business day.
Apr 21, 11:48 EDT
Update - AT&T has identified some rectifiers that need to be replaced. We do not have an estimated time of repair (ETR) at this time. ITS will provide additional updates as they become available.
Apr 21, 09:39 EDT
Update - Repairs are underway. Many sites are back up. AT&T continues to work to restore service to the remaining sites. ITS will provide additional updates as they become available.
Apr 21, 09:23 EDT
Update - AT&T has identified a power outage at the co-location where the Bellsouth circuits terminate and continues to work on the issue. ITS will provide additional updates as they become available.
Apr 21, 08:27 EDT
Identified - ITS has been notified that a large number of schools in the North Georgia area have lost access to the Internet. This issue is related to an AT&T circuit outage in the area. AT&T has been notified and is working on the issue. The following schools are affected;

Atlanta Area School for the deaf
Baker County Board of Education
Bartow County Board of Education
Bremen City Board of Education
Brookhaven Innovation Academy
Buford City Board of Education
Butts County Board of Education
Calhoun City Board of Education
Candler County Board of Education
Carroll County Board of Education
Carrollton City Board of Education
Cartersville City Board of Education
Charter Conserv. For Liberal Arts & Tech
Chattahoochee County Board of Education
Cherokee Charter Academy
Cirrus Charter Academy
Clarke County Board of Education
Clayton County Board of Education
Cobb County Board of Education
Colquitt County Board of Education
Coweta Charter Academy
Coweta County Board of Education
Decatur City Board of Education
DeKalb County School System
DOE HQ
Douglas County Board of Education
DuBois Integrity Academy
Elbert County Board of Education
Fayette County Schools
Floyd County Board of Education
Foothills Charter High School (Madison)
Forsyth County Board of Education
Fulton County Board of Education
Fulton Leadership Academy
Gainesville City Board of Education
Georgia School for Innovation and the Classics
Georgia School for the Deaf
Gilmer County Board of Education
Gordon County Board of Education
Greene County Board of Education
Griffin-Spalding County Board of Education
Gwinnett County Board of Education
Habersham Board of Education
Hall County Board of Education
Haralson County Board of Education
Harris County Board of Education
Hart County Board of Education
Heard County Board of Education
Henry County Board of Education
International Charter School of Atlanta
Ivy Prep Academy at Gwinnett
Ivy Prep Academy at Kirkwood
Jasper County Board of Education
Jones County Board of Education
Lamar County Board of Education
Liberty Tech Charter School
Lincoln County Board of Education
Marietta City Schools
Meriwether County Board of Education
Mitchell County Board of Education
Morgan County Board of Education
Muscogee County Board of Education
Newton County Board of Education
Oconee County Board of Education
Odyssey Charter School
Paulding County Board of Education
Pike County Board of Education
Polk County Board of Education
Putnam County Board of Education
QTS (Data Center)
Rockdale County Public Schools
Rome City Board of Education
Scintilla Charter School
Social Circle Board of Education
Talbot County Board of Education
Taliaferro County Board of Education
Troup County Board of Education
Utopian Academy
Wilkes County Board of Education
Apr 21, 07:58 EDT
Apr 20, 2017

No incidents reported.

Apr 19, 2017
Completed - The scheduled maintenance has been completed.
Apr 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 23:00 EDT
Scheduled - ITS will be perfoming a change to the PeachNet router at GCSU (GAC.BB) from 11:00 p.m. on Tuesday, April 18, 2017 until approximately 7:00 a.m. Wednesday, March 19, 2017 (ET). ITS will be moving failover interfaces and adding additional interfaces for ResNet failover.

During this period, there will be service interruptions.
Apr 17, 15:09 EDT
Completed - The scheduled maintenance has been completed.
Apr 19, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 23:00 EDT
Scheduled - ITS will be conducting scheduled maintenance at Abraham Baldwin Agricultural College from 11:00 p.m. on Tuesday, April 18, 2017 until approximately 5:00 a.m. on Wednesday, April 19, 2017 (ET). During this period, internet access at Abraham Baldwin Agricultural College will be unavailable.
Apr 12, 15:59 EDT
Apr 18, 2017
Resolved - ITS has confirmed that GeorgiaFIRST Marketplace is functioning normally at this time.

In the event that you experience any further issues with GeorgiaFIRST Marketplace, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 18, 08:29 EDT
Investigating - Intermittent performance issues within the GeorgiaFIRST Marketplace Production environment began at approximately 2:00 p.m. EST. JAGGAER is aware of the issues being experienced and are working to resolve them as quickly as possible.

We appreciate everyone’s patience and will provide an update before close of business today, or as events warrant.
Apr 17, 14:53 EDT
Completed - The scheduled maintenance has been completed.
Apr 18, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 23:00 EDT
Scheduled - PeachNet will be performing scheduled ISP maintenance on the Cogent ISP Service from 11:00 p.m. Monday, April 17, 2017 until approximately 5:00 a.m. Tuesday, April 18, 2017. During this period, Department of Education (DOE) users may experience latency to Internet resources.
Apr 13, 15:11 EDT
Apr 16, 2017

No incidents reported.

Apr 15, 2017
Completed - The scheduled maintenance has been completed.
Apr 15, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 15:00 EDT
Scheduled - Georgia Public Web (GPW) will be conducting scheduled maintenance at Fort Valley State University from 3:00 p.m. until approximately 9:00 p.m. on Saturday, April 15, 2017 (ET). During this period, internet access at Fort Valley State University will be unavailable.
Apr 13, 13:39 EDT
Apr 14, 2017
Completed - The scheduled maintenance has been completed.
Apr 14, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 23:00 EDT
Scheduled - ITS will be conducting VPN gateway maintenance from 11:00 p.m., Thursday, April 13, 2017 until approximately 3:00 a.m., Friday, April 14, 2017. Network Support Services (NSS) will update the Palo Alto Global Protect gateways to enable access for third-party IPSec (X-Auth) clients.

No service interruptions are expected.
Apr 13, 16:27 EDT
Apr 13, 2017
Completed - The scheduled maintenance has been completed.
Apr 13, 17:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 17:00 EDT
Scheduled - ITS will be conducting scheduled maintenance on the USG Budgetary System from Thursday, April 13, 2017, from 5:00 p.m. until approximately 5:30 p.m. (ET) During this period, the application will not be available for reporting, and data submissions in this area should be postponed until the maintenance is complete.
Apr 13, 15:21 EDT