SYSTEMS STATUS
All Systems Operational

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – KABA Time Clocks ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Systems Support Services will be performing scheduled security maintenance on the usg.edu and associated web sites on Tuesday, March 2, 2021 from 11:00 p.m. until Wednesday, March 3, 2021 at 2:00 a.m. During this time period, there will be minimum impact to the web sites.
Posted on Feb 26, 16:38 EST
Communications Consulting Group (CCG) will be replacing a failed card/optic at South Georgia State College in Waycross. PN0172A/B/C, Apogee's link from TELX to Brunswick, will experience an outage during this maintenance. Other services on the Southeast Ring will run in protect. This maintenance will occur on Tuesday, March 2, 2021 at 11:00 p.m. until Wednesday, March 3, 2021 at 3:00 a.m.

Services affected: PN0172A/B/C
Posted on Feb 23, 15:22 EST
PeachNet Virtual Data Center (VDC) is scheduling a patch maintenance on Wednesday, March 3, 2021 from 9:00 a.m. until 12:00 p.m. During this time administrators may not be able to access the interface for managing their VDC environments.

Virtual machines (VMs) and VM guests will not be affected and they will continue to run as normal during this maintenance period.
Posted on Mar 1, 11:32 EST
Communications Consulting Group (CCG) & Network Support Services (NSS) will be installing optics in order to bring up new backbone services to Barrow County Schools (KBAR). This maintenance will occur on Wednesday, March 3, 2021 from 10:00 a.m. until 2:00 p.m. No outages are expected.

Sites affected: None
Posted on Feb 26, 16:00 EST
PeachNet Scheduled ISP Maintenance Mar 3, 23:00 - Mar 4, 06:00 EST
One of the PeachNet ISPs, Sox, will be performing backbone maintenance. Internet traffic will traverse other PeachNet ISP peerings during the maintenance window. This maintenance will occur Wednesday, March 3, 2021 from 11:00 p.m. until Thursday, March 4, 2021 at 6:00 a.m.

No service interruptions are expected.
Posted on Feb 10, 10:05 EST
PeachNet Scheduled ISP Maintenance Mar 4, 23:00 - Mar 5, 06:00 EST
One of the PeachNet ISPs, Sox, will be performing backbone maintenance. Internet traffic will traverse other PeachNet ISP peerings during the maintenance window. This maintenance will occur on Thursday, March 4, 2021 from 11:00 p.m. until Friday, March 5, 2021 at 6:00 a.m.

No service interruptions are expected.
Posted on Feb 10, 10:05 EST
Network Support Services (NSS) will be migrating the Google peering from DOE2 to DOE3 to better service DOE clients. Communications Consulting Group (CCG) will also be installing optics into the TELX1/2 routers to accommodate future connections. This maintenance will occur Thursday, March 4, 2021 at 11:00 p.m. until Friday, March 5, 2021 at approximately 7:00 a.m.

This should not be service affecting.

Sites involved: DOE Core Services
Posted on Mar 1, 16:33 EST
The JAGGAER UIT GeorgiaFIRST Marketplace environment will be unavailable for the JAGGAER Release 21.1 upgrade. This maintenance will occur on Friday, March 5, 2021 from 8:00 a.m. until Sunday, March 7, 2021 at 12:00 p.m.
Posted on Feb 22, 11:09 EST
PeachNet Scheduled ISP Maintenance Mar 5, 23:00 - Mar 6, 06:00 EST
One of the PeachNet ISPs, Sox, will be performing backbone maintenance. Internet traffic will traverse other PeachNet ISP peerings during the maintenance window. This maintenance will occur on Friday, March 5, 2021 from 11:00 p.m. until Saturday, March 6, 2021 at 6:00 a.m.

No service interruptions are expected.
Posted on Feb 10, 10:06 EST
Alma Telephone Company (ATC) will be performing maintenance on a section of fiber between Waycross and Douglas. This will occur on Monday, March 15, 2021 at 11:00 p.m. until 6:00 a.m. No outages are expected, all Services in the Southeast Ring will run in protect.
Posted on Feb 26, 16:05 EST
Past Incidents
Mar 2, 2021

No incidents reported today.

Mar 1, 2021
Resolved - The OneUSG Connect Careers Portal is now available for regular use. If you experience issues, please clear your cookies and cache and refresh your browser.

In the event that you experience any further issues, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu.
Mar 1, 14:37 EST
Investigating - The OneUSG Connect Careers Portal is unavailable. Support is aware of the issue and working diligently to fix the issue.

We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
Mar 1, 10:40 EST
Feb 28, 2021

No incidents reported.

Feb 27, 2021
Completed - The scheduled maintenance has been completed.
Feb 27, 07:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 22:00 EST
Scheduled - Systems Support Services (SSS) will be doing OS patching on Friday, February 26, 2021 at 10:00 p.m. until Saturday, February 27, 2021 at 7:00 a.m. GeorgiaBest patching begins at 10:00 p.m. and all other services will begin at 11:00 p.m.
During this period, users will be unable to access the affected services. All patched OSes will be rebooted.

Components Affected:

- Data Warehouse and Business Intelligence
- Georgia Archives (everything except ARCNAS)
- GeorgiaBEST Banner Managed Services
- GeorgiaBEST Degree Works Managed Services
- GeorgiaFIRST Financials
- Georgia ONmyLINE
- INGRESS Registration Sharing System
- MOVEit Managed File Transfer
- OneUSG Connect
- Web Services (www.usg.edu)
- Affordable Learning Georgia
- Georgia Film Academy
- GAtracs
- Georgia WebMBA
- GoBackMoveAhead
- Jimmy Carter Library
- USG Budgetary Reporting System
- USG Foundation
Feb 22, 14:51 EST
Feb 26, 2021
Resolved - After monitoring the situation, we have confirmed the stability of OneUSG Connect. The system should continue operating normally.

In the event that you experience any further issues, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu.
Feb 26, 13:23 EST
Investigating - OneUSG Connect Support has received reports of users experiencing intermittent slowness in the OneUSG Connect system, including long login times and system timeouts.

We are actively monitoring and will provide updates as they are made available.

We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
Feb 24, 10:42 EST
Completed - The scheduled maintenance has been completed.
Feb 26, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 23:00 EST
Scheduled - ENA will be conducting service affecting maintenance. This maintenance will occur Thursday, February 25, 2021 at 11:00 p.m. until Friday, February 26, 2021 at 3:00 a.m.

Affected Service(s): ENA Internet Access
Expected Impact: Outage
Expected Impact Duration: 1 minute

Sites Impacted:
Houston County Schools
Hall County Schools
Fayette County Schools
Long County Schools
Rome City Schools
Chatham County Schools
Clayton County Schools
Chickamauga City Schools
Fulton Co Multi-Circuit #1 – Fulton County Schools
Fulton Co Multi-Circuit #2 – Fulton County Schools
Walker County Schools
Calhoun City Schools
Cherokee County Schools
Department of Education Headquarters
International Charter School
Feb 25, 10:46 EST
Feb 25, 2021
Resolved - Information Technology Services (ITS) confirmed that the PeopleSoft Financials production database (FPROD) is functioning normally at this time.

In the event users experience any further issues with GeorgiaFIRST PeopleSoft Financial Service, please contact the ITS Helpdesk at: helpdesk@usg.edu.
Feb 25, 14:33 EST
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with the GeorgiaFIRST PeopleSoft Financial Service. Affected users may be experiencing an Oracle error when trying to access PeopleSoft. Additional information will be posted here as it becomes available.
Feb 25, 12:50 EST
Feb 24, 2021
Completed - The scheduled maintenance has been completed.
Feb 24, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 23:00 EST
Scheduled - The Data Warehouse (production) will be offline for maintenance during the window scheduled for Tuesday, February 23, 2021 beginning at 11:00 p.m. and may remain unavailable until Wednesday, February 24, 2021 at 7:00 a.m.

During this time, services will be unavailable.

The following applications will not be available during this scheduled maintenance window:

* Cognos Business Intelligence & Reporting Application
* APEX Data Collection Application
* Degrees & Majors Authorized
* HS/FICE Translation
* External Site Codes
* Oracle Database
Feb 16, 10:22 EST
Completed - The scheduled maintenance has been completed.
Feb 24, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 23:00 EST
Scheduled - Georgia Public Web (GPW) will be performing fiber maintenance on the span between Albany State and the Thomasville PoP. Services will run in protect. This maintenance will occur on Tuesday, February 23, 2021 from 11:00 p.m. until Wednesday, February 24, 2021 at 7:00 a.m.

No outages are expected.
Feb 9, 16:43 EST
Completed - The scheduled maintenance has been completed.
Feb 24, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 23:00 EST
Scheduled - Network Support Services (NSS) & Communications Consulting Group (CCG) will be replacing a failing DWDM card on the Datacenter Ring. Services will run on the redundant cards during this time. This maintenance will occur Tuesday, February 23, 2021 at 11:00 p.m. until Wednesday, February 24, 2021 at approximately 3:00 a.m.

No outages are expected.
Feb 19, 09:03 EST
Feb 23, 2021
Resolved - ITS has confirmed that Georgia State University’s Banner connection is now available and INGRESS processing has been restored. This issue began on Friday, February 19, 2021, at 5:58 p.m. and was resolved on February 22, 2021, at 7:06 p.m.
Feb 23, 10:01 EST
Investigating - Information Technology Services (ITS) is currently investigating an issue that is causing Georgia State University's Banner environment to be unavailable for INGRESS Processing. This issue began on Friday, February 19, 2021 at 5:58 p.m.

During this time all enrollments, attendance verification and grades are not being transferred for Georgia State University's INGRESS processed course sections. We will provide more updates as the information becomes available.
Feb 22, 15:53 EST
Feb 22, 2021
Feb 21, 2021

No incidents reported.

Feb 20, 2021
Completed - The scheduled maintenance has been completed.
Feb 20, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:00 EST
Scheduled - OneUSG Connect will be unavailable to all University System of Georgia employees from Friday, February 19, 2021 at 11:00 p.m. until Saturday, February 20, 2021 at 7:00 a.m. to apply vendor delivered security patches. During this time, Employee Self Service, Manager Self Service, and Careers will not be available.

• Users trying to access will receive a message indicating a scheduled maintenance is underway.
• Time clocks will show offline but will still capture punches.
• Please note that W-2's will be unavailable for viewing and printing, so please plan accordingly.

OneUSG Connect - Benefits will remain available to employees and can be accessed from the USG Faculty and Staff Portal, https://oneusgconnect.usg.edu/
Feb 16, 16:40 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:00 EST
Scheduled - Information Technology Services (ITS) will be performing Oracle patching for the INGRESS environment on Friday, February 19, 2021 from 11:00 p.m. until Saturday, February 20, 2021 at 7:00 a.m.

During this time, all users will be unable to access INGRESS.
Feb 16, 10:29 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:00 EST
Scheduled - GeorgiaFIRST Financials will be unavailable for scheduled maintenance during the regularly scheduled maintenance window starting Friday, February 19, 2021 at 11:00 p.m. until Saturday, February 20, 2021 at 7:00 a.m.

The following applications may not be available during this scheduled maintenance window:

• GeorgiaFIRST PeopleSoft Financials production (FPROD)
• PSQUEST access
• GeorgiaFIRST Marketplace access
• Expenses and ePro Self-Service Portal
Feb 16, 10:29 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:01 EST
Scheduled - Banner Managed Services' (production) environments will be unavailable during the maintenance window scheduled for Friday, February 19, 2021 beginning at 10:00 p.m. and may remain unavailable until Saturday, February 20, 2021 at 7:00 a.m.

The following application will not be available during this scheduled maintenance window:

- Banner
Feb 2, 11:56 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:01 EST
Scheduled - Degree Works Managed Services' (production) environments will be unavailable during the maintenance window scheduled for Friday, February 19, 2021 beginning at 10:00 p.m. and may remain unavailable until Saturday, February 20, 2021 at 7:00 a.m.

The following application will not be available during this scheduled maintenance window:

- Degree Works
Feb 2, 11:48 EST
Feb 19, 2021
Completed - The scheduled maintenance has been completed.
Feb 19, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 23:01 EST
Scheduled - Network Support Services (NSS) & Communications Consulting Group (CCG) will be working to complete the North Ring installation of DWDM and switching components.

GSU locations on that ring Georgia State University - Alpharetta (GSUALP), Georgia Perimeter College - Alpharetta (GPCALP) and Georgia State University - Dunwoody Campus (GPCDUN) will experience outages.

This maintenance will occur Thursday, February 18, 2021 at 11:00 p.m. until Friday, February 19, 2021 at 5:00 a.m.

Services affected: Services to GSUALP/GPCALP and GPCDUN
Feb 2, 10:20 EST
Completed - The scheduled maintenance has been completed.
Feb 19, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 23:02 EST
Scheduled - Systems Support Services (SSS) will be performing maintenance on the IDP Proxy service on Thursday, February 18, 2021 at 11:00 p.m until Friday, February 19, 2021 at 1:00 a.m. During the maintenance window, we will be enabling single-sign-on for admin portals to a number of USG websites.

There is a possibility of a brief interruption of Single-Sign-On Service provided by the USG Identity Proxy during these maintenance periods.
Feb 16, 09:06 EST
Feb 18, 2021
Resolved - Information Technology Services (ITS) has confirmed that Notifications are being delivered in a timely fashion and performance has been stable.

In the event that you experience any further issues with Notification delays, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Feb 18, 16:32 EST
Monitoring - Information Technology Services (ITS) has confirmed that Notifications are functioning as normal. ITS will continue to monitor for stability. In the event that you experience any further issues with delays in notifications, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Feb 16, 13:55 EST
Investigating - Information Technology Services (ITS) is currently investigating a delay in receiving Notifications in the Learning Environment. We are working with the campuses and vendors to resolve this issue. Additional information will be posted here when it becomes available.

Users at the following Institutions and organizations may be affected:

USG QPROD Institutions:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community


USG XPROD Institutions:

* Abraham Baldwin Agricultural College
* Clayton State University
* College of Coastal Georgia
* Columbus State University
* Competency Based Education
* Dalton State College
* East Georgia State College
* Fort Valley State University
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
* Georgia Southern University (Armstrong org)
* Georgia Southwestern State University
* Georgia State University
* Middle Georgia State University
* University of North Georgia
* University of West Georgia
* USG Human Resources Office of Organizational Development
* USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
* Valdosta State University
Feb 15, 10:10 EST
Completed - The scheduled maintenance has been completed.
Feb 18, 01:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 23:01 EST
Scheduled - Systems Support Services (SSS) will be performing maintenance on the IDP Proxy service on Wednesday, February 17, 2021 at 11:00 p.m. until Thursday, February 18, 2021 at 1:00 a.m. During the maintenance window, we will be enabling single-sign-on for admin portals to a number of USG websites.

There is a possibility of a brief interruption of Single-Sign-On Service provided by the USG Identity Proxy during these maintenance periods.
Feb 16, 09:06 EST
Feb 17, 2021
Completed - The scheduled maintenance has been completed.
Feb 17, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 23:00 EST
Scheduled - One of the PeachNet ISPs, Sox, will be performing backbone maintenance. Internet traffic will traverse other PeachNet ISP peerings during the maintenance window. This maintenance will occur on Tuesday, February 16, 2021 from 11:00 p.m. until Wednesday, February 17, 2021 at 7:00 a.m.

No service interruptions are expected.
Feb 15, 14:21 EST
Feb 16, 2021
Completed - The scheduled maintenance has been completed.
Feb 16, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 23:01 EST
Scheduled - One of the PeachNet ISPs, Sox, will be performing backbone maintenance. Internet traffic will traverse other PeachNet ISP peerings during the maintenance window. This maintenance will occur on Monday, February 15, 2021 from 11:00 p.m. until Tuesday, February 16, 2021 at 7:00 a.m.

No service interruptions are expected.
Feb 15, 14:21 EST