SYSTEMS STATUS
Investigating - Information Technology Services (ITS) is reporting a multi-site outage. ENA is investigating the root cause. All of the affected sites have Windstream as the last mile provider.

The following schools are being affected by this outage:

- Montgomery County
- Cook County Schools
- Lanier County Schools
- Telfair County Schools
- Irwin County Schools
- Turner County Schools
- Berrien County Schools
- Schley County Schools
- Wheeler County Schools
- Randolph County Schools
- Calhoun County Schools
Oct 22, 16:06 EDT
Monitoring - Information Technology Services (ITS) has identified an error within the USG Budgetary System. First Quarter 2022 Projections are not pulling in 2021 data. A fix has been identified and will be implemented when authorized by the USG Budget Office. Please continue to add First Quarter 2022 data into the application as normal.

Additional information will be posted here as it becomes available.
Oct 15, 16:47 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Partial Outage
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
Augusta University Operational
Georgia Southern University Operational
Albany State University (QPROD) Operational
Atlanta Metropolitan State College (QPROD) Operational
Georgia College and State University (QPROD) Operational
Georgia Gwinnett College (QPROD) Operational
Georgia Highlands College (QPROD) Operational
Gordon State College (QPROD) Operational
Kennesaw State University (QPROD) Operational
Savannah State University (QPROD) Operational
South Georgia State College (QPROD) Operational
University of Georgia (QPROD) Operational
USG Training Initiatives (QPROD) Operational
GeorgiaVIEW Community (QPROD) Operational
Abraham Baldwin Agricultural College (XPROD) Operational
Clayton State University (XPROD) Operational
College of Coastal Georgia (XPROD) Operational
Columbus State University (XPROD) Operational
Competency Based Education (XPROD) Operational
Dalton State College (XPROD) Operational
East Georgia State College (XPROD) Operational
Fort Valley State University (XPROD) Operational
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational
Georgia Southwestern State University (XPROD) Operational
Georgia State University (XPROD) Operational
Middle Georgia State University (XPROD) Operational
University of North Georgia (XPROD) Operational
University of West Georgia (XPROD) Operational
USG Human Resources Office of Organizational Development (XPROD) Operational
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational
Valdosta State University (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – KABA Time Clocks ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The University of Georgia will be performing network maintenance that will result in periodic, intermittent outages of campus information systems. The University of Georgia EITS group will be performing extensive campus-wide network maintenance. The Brightspace platform will not be affected, but users who are on campus may experience these network outages. This maintenance will occur on Saturday, October 23, 2021 from 6:00 a.m. until Sunday, October 24, 2021 at 12:00 a.m.

For more information regarding this maintenance, please visit: https://status.uga.edu/#/
Posted on Oct 21, 11:50 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 22, 12:49 EDT
Scheduled - The University of Georgia will be performing network maintenance that will result in periodic, intermittent outages of campus information systems. The University of Georgia EITS group will be performing extensive campus-wide network maintenance. This maintenance will occur on Saturday, October 23, 2021 from 6:00 a.m. until Sunday, October 24, 2021 at 12:00 a.m.

For more information regarding this maintenance, please visit: https://status.uga.edu/#/
Oct 21, 10:37 EDT
Alma Telephone Company (ATC) will be adding a patch panel in their central office and moving to new fiber strands between South Georgia State College (SGA2) and Baxley (BAX). This maintenance will occur Monday, October 25, 2021 at 11:00 p.m. until Tuesday, October 26, 2021 at 6:00 a.m.

Services on the SouthEast ring will run in protect. No outages are expected.
Posted on Oct 11, 14:38 EDT
Systems Support Services (SSS) will be performing maintenance on the USO Athens Office (DB300), USO Atlanta Office, Shared Services Center, and Georgia Archives wireless networks. This maintenance will occur on Thursday, November 4, 2021 from 9:00 p.m. until 11:00 p.m. The USO Athens Office (DB300), USO Atlanta Office, Shared Services Center, and Georgia Archives wireless networks may be unavailable at some point during the maintenance window.


Wifi users will be prompted to accept a new security certificate.
Posted on Oct 20, 11:13 EDT
GeorgiaFIRST PeopleSoft Financials Update 5.70 is scheduled to be applied on Friday, November 19, 2021 at 11:00 p.m. until Tuesday, November 23, 2021 at 7:00 a.m. For this update to be applied, the Production database (FPROD) will be shut down and will remain unavailable until the end of the maintenance period.

The following applications will not be available during this scheduled maintenance window:

- GeorgiaFIRST PeopleSoft Financials production (FPROD)
- PSQUEST access
- GeorgiaFIRST Marketplace access
- Expenses and ePro Self-Service Portal
Posted on Sep 16, 15:16 EDT
Past Incidents
Oct 23, 2021

No incidents reported today.

Oct 22, 2021
Completed - The scheduled maintenance has been completed.
Oct 22, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting a scheduled upgrade of ServiceNow on Thursday, October 14, 2021 from 8:00 p.m. until Friday, October 15, 2021 at 6:00 a.m.

During this time, users may periodically be unable to log into the system. Any emails sent to or from ServiceNow may also experience delays during this time-frame.

If you have additional questions or concerns, please contact the ITS Helpdesk at 706-583-2001 or helpdesk@usg.edu.
Oct 13, 11:57 EDT
Resolved - Information Technology Services (ITS) has confirmed restoration of functionality to the Banner Managed Services.

Systems Support Services (SSS) restored a configuration we believe corrects the issue. Since the change, we stopped seeing unresponsive hosts.

In the event that you experience any further issues accessing Banner Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 22, 15:05 EDT
Monitoring - Information Technology Services (ITS) has detected a performance degradation with multiple Banner Managed Services (BMS) environments that may affect logging into the application. We are monitoring this situation. Updates will be posted here as they become available.


Sites Affected:

GeorgiaBEST Banner Managed Services:

-Abraham Baldwin Agricultural College
-Albany State University
-Atlanta Metropolitan State College
-Clayton State University
-College of Coastal Georgia
-Columbus State University
-Dalton State College
-East Georgia State College
-Fort Valley State University
-Georgia College and State University
-Georgia Gwinnett College
-Georgia Southern University
-Georgia Southwestern State University
-Gordon State College
-Middle Georgia State University
-Savannah State University
-South Georgia State College
-University of West Georgia
-Valdosta State University
Oct 22, 11:11 EDT
Oct 21, 2021
Resolved - Network Support Services (NSS) and ENA have confirmed that repairs have been completed. Full functionality of internet access at the affected schools has been restored. No further outages are expected.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Oct 21, 16:10 EDT
Investigating - Information Technology Services (ITS) is reporting a multi-site outage. ENA is investigating the root cause. All of the affected sites have Windstream as the last mile provider.

The following schools are being affected by this outage:

- Clay County Schools
- Calhoun County Schools
- Early County Schools
- Marion County Schools
- Randolph County Schools
- Southwest GA STEM
- Seminole County Schools
- Schley County Schools
- Pataula Charter School
- Terrell County Schools
- Webster County Schools
Oct 21, 11:27 EDT
Oct 20, 2021
Completed - The scheduled maintenance has been completed.
Oct 20, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 19:00 EDT
Scheduled - System Support Services (SSS) will be performing maintenance on Adobe Creative Cloud Wednesday, October 20, 2021 from 7:00 p.m. until 10:00 p.m.

There will be a potential interruption in accessing Adobe applications during this time.
Oct 19, 13:18 EDT
Resolved - Network Support Services (NSS) and ENA have confirmed that repairs have been completed. Full functionality of internet access at the affected schools has been restored. No further outages are expected.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Oct 20, 08:17 EDT
Update - We are continuing to investigate this issue.
Oct 20, 08:10 EDT
Investigating - Information Technology Services (ITS) is reporting a multi-site outage. ENA is investigating the root cause. All of the affected sites have Windstream as the last mile provider.

The following schools are being affected by this outage:

- Berrien County Schools
- Calhoun County Schools
- Cook County Schools
- Irwin County Schools
- Lanier County Schools
- Randolph County Schools
- Sumter County Schools
- Schley County Schools
- Telfair County Schools
- Turner County Schools
- Wheeler County Schools
Oct 19, 22:26 EDT
Oct 19, 2021
Oct 18, 2021
Resolved - Network Support Services (NSS) and ENA have confirmed that network access was lost due to a power outage at the hub location. The sites are back up and passing traffic without issue.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Oct 18, 08:52 EDT
Investigating - Information Technology Services (ITS) is reporting a sporadic multi-site outage. ENA is investigating the root cause. Additional
information will be posted here as it becomes available.

The following schools are being affected by this outage:

- Southwest Georgia STEM
- Seminole County Schools
- Pataula Charter School
Oct 15, 11:50 EDT
Completed - The scheduled maintenance has been completed.
Oct 18, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:01 EDT
Scheduled - OneUSG Connect HPLAY will be unavailable for scheduled maintenance. This will occur from Thursday, October 14, 2021 at 7:00 a.m. until Monday, October 18, 2021 at 7:00 a.m. During this time, OneUSG Connect HPLAY will not be available.

The HPLAY environment will be upgraded and refreshed.

If you have questions or concerns, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu
Oct 11, 08:59 EDT
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Oct 14, 2021
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of Banner Self Service applications. The system should continue operating normally.

In the event that you experience any further issues with Banner Self Service applications, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 14, 17:05 EDT
Monitoring - Information Technology Services (ITS) has detected possible problems with Banner environments that may affect logging into Self Service applications. We are monitoring this situation. Updates will be posted here as they become available.

Sites Affected:

- College of Coastal Georgia
- Clayton State University
- Valdosta State University
- University of West Georgia
Oct 14, 11:15 EDT
Completed - The scheduled maintenance has been completed.
Oct 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:01 EDT
Scheduled - Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, October 13, 2021, at 11:00 p.m. (9:00 p.m. for non-production services) until Thursday, October 14, 2021 at 7:00 a.m.

During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence – Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services – Axiom, BDM and Recruit Services
- MOVEit Managed File Transfer (files.usg.edu)
- SSC MoveIT
- SSC Phones
- SSC VPN
- TeamMate Audit Management Legacy Archive System
- USO Active Directory
- USG Foundation Accounting Service
- USO VPN
Oct 8, 10:20 EDT
Oct 13, 2021
Completed - The scheduled maintenance has been completed.
Oct 13, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 11:03 EDT
Scheduled - Communications Consulting Group (CCG) will be replacing a faulty DWDM card at Clayton State University (CLA). This maintenance will occur Wednesday, October 13, 2021 at 11:00 a.m. until approximately 2:00 p.m.

No services will be affected.
Oct 13, 10:55 EDT
Completed - The scheduled maintenance has been completed.
Oct 13, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 08:00 EDT
Scheduled - PeachNet Virtual Data Center (VDC) is scheduling a maintenance window for TLS certificate updates on Wednesday, October 13, 2021 from 8:00 a.m. until 12:00 p.m. During this time administrators will not be able to access the interface for managing their VDC environments.

Virtual machines (VMs) and VM guests will not be affected and they will continue to run as normal during this maintenance period.
Oct 8, 14:53 EDT
Completed - The scheduled maintenance has been completed.
Oct 13, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to apply a hotfix to the GeorgiaVIEW PROD Online Learning Environments on Tuesday, October 12, 2021 from 9:00 p.m. until Wednesday, October 13, 2021 at 9:00 a.m.

Hotfix addresses the below issues:

- LE - Assignments - Evaluation with two or more rubrics does not affect overall grade when selected
- LE - Rubrics - When Evaluating with the inline component, overall score sticks upon iterating.
- LE - Assignments - 0 score on rubric doesn't update grade in New Assignment Experience
- LE - Assignments - Default Grading Rubric needs to be defined
- LE - Assignments - New Eval Experience Not Loading
- LE - Assignments - Unselecting Rubric Criteria Does Not Update Overall Grade.
- LE - Assignments - Holistic Percentage Rubric not updating Overall Grade
- Discussions - Unable to download attachments during evaluation
- LE - Assignments - Overall Grade not always saved when collapsing rubric component quickly
- LE - Assignments - Pop-out rubric doesn't override grade.
- LE - Assignments - Opening The Rubric Pop-Out after grading clears the overall grade.
- LE - Assignments - Overall grade does not always reflect the chosen scoring rubric
- LE - Assignments - Wrong submissions sometimes shows when iterating through submissions
- LE - Outcomes Management - Mastery view table can sometimes not data
- LE - Brightspace Editor - Insert Element feature enabled
- LE - Game Based Learning - User unable to complete course copy due to timeout

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG Institutions affected by this maintenance are:
* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University
Oct 12, 12:21 EDT
Completed - The scheduled maintenance has been completed.
Oct 13, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 23:01 EDT
Scheduled - Communications Consulting Group (CCG) will be reseating/replacing a malfunctioning DWDM card at Clayton State University (CLA). This maintenance will occur Tuesday, October 12, 2021 at 11:00 p.m. until Wednesday, October 13, 2021 at 3:00 a.m.


No services will be affected.
Oct 12, 12:06 EDT
Oct 12, 2021
Completed - The scheduled maintenance has been completed.
Oct 12, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:00 EDT
Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be bringing up a new 10G service between TELX and DB300. This maintenance will occur on Tuesday October 12, 2021 from 8:00 a.m. until approximately 5:00 p.m.

No outages are expected.
Oct 8, 14:36 EDT
Completed - The scheduled maintenance has been completed.
Oct 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 23:00 EDT
Scheduled - Network Support Services (NSS) will be configuring route redistribution on 2 ToR datacenter switches to announce routes learned from NSX routers and configuring OSPF between the ToR's and DPA. This maintenance will occur on Monday, October 11, 2021 from 11:00 pm. until Tuesday, October 12, 2021 at 7:00 a.m.

No outages are expected as a result of this maintenance.
Oct 7, 08:27 EDT
Completed - The scheduled maintenance has been completed.
Oct 12, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 23:15 EDT
Scheduled - OneUSG Connect will be unavailable to all University System of Georgia employees for scheduled maintenance from Monday, October 11, 2021 at 11:15 p.m. until Tuesday, October 12, 2021 at 1:00 a.m. During this time, Employee Self Service and Manager Self Service may be intermittently unavailable.

Timeclocks and Benefits will be available.
Oct 11, 15:27 EDT
Oct 11, 2021
Oct 10, 2021

No incidents reported.

Oct 9, 2021
Completed - The scheduled maintenance has been completed.
Oct 9, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 23:15 EDT
Scheduled - OneUSG Connect will be unavailable to all University System of Georgia employees from Friday, October 8, 2021 at 11:15 p.m. until Saturday, October 9, 2021 at 12:00 p.m. During this time, OneUSG Connect and OneUSG Connect - Careers will not be available.

KABA Time Clocks and OneUSG Connect - Benefits will be available for use.
Oct 7, 16:23 EDT
Completed - The scheduled maintenance has been completed.
Oct 9, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 23:00 EDT
Scheduled - Network Support Services (NSS) will change the security zone used by Galileo on Panorama (firewall central management system), the DB300 firewalls (DPA/DPB), and the Disaster Recovery firewalls (DRPA/DRPB). This will only affect the Galileo network at DB300 and should not be service affecting elsewhere. This maintenance will occur Friday, October 8, 2021 at 11:00 p.m. until Saturday, October 9, 2021 at 3:00 a.m.
Sep 24, 13:59 EDT