SYSTEMS STATUS
Monitoring - Kennesaw State University login authentication issues have been resolved. We will continue to monitor this system for stability. If you are still experiencing issues with GeorgiaVIEW Brightspace access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 23, 2022 - 23:24 EDT
Investigating - Information Technology Services (ITS) is currently investigating a local campus login issue for Kennesaw State University, which is affecting access to Brightspace. Affected users are experiencing issues with the login page. The campus is working to resolve this now. Additional information will be posted here as updates are available.
Sep 23, 2022 - 23:20 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
AUFPLAY Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
TeamMate Audit Management System ? Operational
FPLAY Operational
GeorgiaFIRST Marketplace UIT Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
Augusta University Operational
Georgia Southern University Operational
Albany State University (QPROD) Operational
Atlanta Metropolitan State College (QPROD) Operational
Georgia College and State University (QPROD) Operational
Georgia Gwinnett College (QPROD) Operational
Georgia Highlands College (QPROD) Operational
Gordon State College (QPROD) Operational
Kennesaw State University (QPROD) Operational
Savannah State University (QPROD) Operational
South Georgia State College (QPROD) Operational
University of Georgia (QPROD) Operational
USG Training Initiatives (QPROD) Operational
GeorgiaVIEW Community (QPROD) Operational
Abraham Baldwin Agricultural College (XPROD) Operational
Clayton State University (XPROD) Operational
College of Coastal Georgia (XPROD) Operational
Columbus State University (XPROD) Operational
Competency Based Education (XPROD) Operational
Dalton State College (XPROD) Operational
East Georgia State College (XPROD) Operational
Fort Valley State University (XPROD) Operational
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational
Georgia Southwestern State University (XPROD) Operational
Georgia State University (XPROD) Operational
Middle Georgia State University (XPROD) Operational
University of North Georgia (XPROD) Operational
University of West Georgia (XPROD) Operational
USG Human Resources Office of Organizational Development (XPROD) Operational
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational
Valdosta State University (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – KABA Time Clocks ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect - HPRE ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A Georgia Public Web (GPW) vendor will be working on the fiber to/from Columbus State University. They have determined that they are unable to roll one pair at a time, so services to Columbus State will experience an outage during the maintenance window. Other sites will run in protect.

This maintenance will occur on Monday, September 26, 2022, from 11:00 p.m. until Tuesday, September 27, 2022, at 7:00 a.m. During this time, the Brightspace platform will not be affected, but Columbus State University users who are on campus will experience an outage due to PeachNet Fiber Maintenance.

Sites affected:

- Apogee
- Columbus State University
- Columbus State University - Residence Network
- Columbus State University - Cunningham Center

Posted on Sep 14, 2022 - 09:13 EDT
PeachNet Fiber Maintenance - Columbus State University (COL) Sep 26, 2022 23:00 - Sep 27, 2022 07:00 EDT
A Georgia Public Web (GPW) vendor will be working on the fiber to/from Columbus State University. They have determined that they are unable to roll one pair at a time, so services to Columbus State University will experience an outage during the maintenance window. Other sites will run in protect.

This maintenance will occur on Monday, September 26, 2022, from 11:00 p.m. until Tuesday, September 27, 2022, at 7:00 a.m.

Sites affected:

- Apogee
- Columbus State University
- Columbus State University - Residence Network
- Columbus State University - Cunningham Center

Posted on Sep 13, 2022 - 13:01 EDT
Past Incidents
Sep 25, 2022

No incidents reported today.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Completed - The scheduled maintenance has been completed.
Sep 23, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to update the GeorgiaVIEW PROD Online Learning Environments to version 20.22.9 from Thursday, September 22, 2022, at 9:00 p.m. until Friday, September 23, 2022, at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG PROD institutions affected by this maintenance are:

- GeorgiaVIEW Online Learning Environment (QPROD)
- GeorgiaVIEW Online Learning Environment (XPROD)
- Augusta University
- Georgia Southern University

Sep 22, 08:43 EDT
Completed - The scheduled maintenance has been completed.
Sep 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:00 EDT
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be replacing a router at South Georgia State College - Waycross Campus (WAY) and the College of Coastal Georgia (BRU2) to allow for increased capacity. This maintenance will occur Thursday, September 22, 2022, at 11:00 p.m. until Friday, September 23, 2022, at 7:00 a.m.

WAY, BRU2, and GHSUBRU will experience an outage during this maintenance.

Services affected:

- Augusta University - Brunswick (GHSUBRU)
- College of Coastal Georgia (BRU2)
- South Georgia State College - Waycross Campus (WAY)

Sep 20, 11:45 EDT
Sep 22, 2022
Completed - The scheduled maintenance has been completed.
Sep 22, 17:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 08:00 EDT
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be removing some unused DWDM cards at Georgia Tech Savannah (GTREP) and redeploying between Waycross Campus (WAY) and Brunswick (BRU2). This maintenance will occur Thursday, September 22, 2022, at 8:00 a.m. until approximately 5:00 p.m,

No services will be affected.

Sep 20, 11:26 EDT
Completed - The scheduled maintenance has been completed.
Sep 22, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:00 EDT
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be replacing the router at South Georgia State College - Douglas Campus (SGA2) to allow for increased capacity. This maintenance will occur Wednesday, September 21, 2022, at 11:00 p.m. until Thursday, September 22, 2022, at 7:00 a.m.

SGA2 will experience an outage during this maintenance.

Services affected:

- South Georgia State College - Douglas Campus (SGA2)

Sep 20, 11:59 EDT
Sep 21, 2022
Completed - The scheduled maintenance has been completed.
Sep 21, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 08:00 EDT
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be removing some unused DWDM cards at Georgia Tech Savannah (GTREP) and redeploying between Waycross Campus (WAY) and Brunswick (BRU2). This maintenance will occur Wednesday, September 21, 2022, at 8:00 a.m. until approximately 5:00 p.m,

No services will be affected.

Sep 20, 11:24 EDT
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of the phone system. The system should continue operating normally.

In the event that you experience any further issues calling the ITS Helpdesk, OneUSG or Georgia Public Library Service, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

Sep 21, 09:53 EDT
Monitoring - This outage was due to unscheduled changes made by the carrier Airespring. The carrier has restored full functionality of the phone system. We will continue to monitor this system for stability. If you are still experiencing issues with calls to the ITS Helpdesk, OneUSG or Georgia Public Library Service, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Sep 19, 17:26 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with the ITS Helpdesk, OneUSG, and Georgia Public Library Service phone system when trying to call: 706-583-2001, 1-888-875-3697, 1-877-251-2644 or 404-235-7200. Updates will be posted here as they become available.

If your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.

Sep 19, 08:32 EDT
Resolved - Information Technology Services (ITS) has confirmed the stability of GeorgiaBEST Banner Managed Services at Gordon State College. The system should continue operating normally.

In the event that you experience any further issues with GeorgiaBEST Banner Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

Sep 21, 08:27 EDT
Monitoring - Information Technology Services (ITS) has restored full functionality of GeorgiaBEST Managed Services at Gordon State College. We will continue to monitor this system for stability. If you are still experiencing connectivity issues, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 20, 18:27 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services. Affected users may be experiencing issues with accessing Application Navigator. Additional information will be posted here when the issues are confirmed.
Sep 20, 16:52 EDT
Sep 20, 2022
Resolved - After monitoring network stability and performance, Network Support Services (NSS) has confirmed that all impacted services should be functioning normally at this time. If you are still experiencing issues with any ITS services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 20, 13:17 EDT
Identified - Network Support Services (NSS) is reporting a Distributed Denial of Service (DDoS) attack against our public DNS servers NS1 and NS3. Network support is working to mitigate the attack with DDoS protection tools.

Services affected: Customers using NS1 and NS3 for DNS resolution might experience DNS and NTP resolution issues during the attack.

Sep 20, 09:58 EDT
Completed - The scheduled maintenance has been completed.
Sep 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) will be normalizing the Macon traffic path that was rerouted for fiber work on September 1, 2022. This maintenance will occur Monday, September 19, 2022, at 11:00 p.m. until Tuesday, September 20, 2022, at 7:00 a.m. A few non-production cards will be pulled for use somewhere else in the network, as well. Afterwards, troubleshooting for the Interconnects additions will continue from TELX.

Service to Middle Georgia State University - Macon Campus (MAC) as well as the Interconnects will run in protect, but no outages are expected.

Sep 19, 14:18 EDT
Sep 19, 2022
Completed - The scheduled maintenance has been completed.
Sep 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 17:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting Degree Works maintenance. This maintenance will occur on Friday, September 16, 2022, from 5:00 p.m. until Monday, September 19, 2022, at 7:00 a.m.

During this period, the following Degree Works (production) services will be unavailable:

- Georgia Gwinnett College
- Middle Georgia State University

Sep 12, 16:12 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 07:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 16, 11:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 19:00 EDT
Scheduled - The OneUSG Connect HPLAY (non-production) environment will be unavailable due to maintenance. This maintenance will occur on Thursday, September 15, 2022, from 7:00 p.m. and be available (with the 6.34 release applied) on Monday, September 19, 2022, at 7:00 a.m.

HPLAY will not be refreshed this coming weekend, September 10, 2022.

If you have questions or concerns, please contact OneUSG Connect Support at oneusgsupport@usg.edu

Sep 8, 10:25 EDT
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Completed - The scheduled maintenance has been completed.
Sep 16, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:01 EDT
Scheduled - Communications Consulting Group (CCG) will be normalizing the Macon traffic path that was rerouted for fiber work on September 1, 2022. This maintenance will occur on Thursday, September 15, 2022, from 11:00 p.m. until Friday, September 16, 2022, at approximately 3:00 a.m.

No outages are expected.

Sep 13, 17:01 EDT
Completed - The scheduled maintenance has been completed.
Sep 16, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:01 EDT
Scheduled - Systems Support Services (SSS) will be performing OS security patching on Thursday, September 15, 2022, at 11:00 p.m. until Friday, September 16, 2022, at 12:00 a.m.

During this period services are not expected to be impacted. We will not be rebooting any systems.

Components Affected:

Augusta University Financials
Data Warehouse and Business Intelligence
Georgia Archives
GeorgiaBEST Banner Managed Services
GeorgiaBEST Degree Works Managed Services
GeorgiaFIRST Financials
Georgia ONmyLINE
INGRESS Registration Sharing System
Internal USO Services - USO SSO
MOVEit Managed File Transfer
OneUSG Connect
USG Identity Proxy
Web Services (www.usg.edu)

Sep 13, 17:29 EDT
Sep 15, 2022
Completed - The scheduled maintenance has been completed.
Sep 15, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, September 14, 2022, from 11:00 p.m. until Thursday, September 15, 2022, at 7:00 a.m.

During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence - Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services - Axiom, and BDM
- MOVEit Managed File Transfer (files.usg.edu)
- SSC MoveIT
- SSC Phones
- TeamMate Audit Management Legacy Archive System
- USO Active Directory
- USG Foundation Accounting Service
- VPN

Sep 9, 14:51 EDT
Sep 14, 2022
Completed - The scheduled maintenance has been completed.
Sep 14, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 21:00 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to apply a hotfix to the GeorgiaVIEW PROD Online Learning Environments from Tuesday, September 13, 2022, from 9:00 p.m. until Wednesday, September 14, 2022, at 9:00 a.m.

Hotfix addresses the below issues:

- Quizzes - Editing matching questions with many matches results in page slowdown
- LE - Google Drive - Add Existing items is not displaying all content under certain conditions

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG PROD institutions affected by this maintenance are:

- GeorgiaVIEW Online Learning Environment (QPROD)
- GeorgiaVIEW Online Learning Environment (XPROD)
- Augusta University
- Georgia Southern University

Sep 13, 09:45 EDT
Sep 13, 2022
Completed - The scheduled maintenance has been completed.
Sep 13, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 16:05 EDT
Scheduled - ServiceNow will be performing required maintenance that will affect the USG production instance of ServiceNow. On Sunday, September 11, 2022 at 2:00 p.m. ServiceNow will be activating Report View Access Control Lists. This is a required maintenance that will be applied to all USG instances and may affect some users' access to reports they could access previously. The ITS ESM team has taken steps to assure that users do not experience problems with this functionality, however, if users experience reports-related issues, please contact the ITS Helpdesk at: 706-583-2001 or helpdesk@usg.edu

ServiceNow has introduced Report View Access Control Lists (RVAs) as an added layer of control on tables. Once enabled, RVAs help manage who can view a report. RVAs prevent users from having access to report data not intended for their roles.

Downtime: No downtime expected.

Sep 8, 16:04 EDT
Completed - The scheduled maintenance has been completed.
Sep 13, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 EDT
Scheduled - A Georgia Public Web (GPW) vendor will be working on the fiber to/from Columbus State University. They have determined that they are unable to roll one pair at a time, so services to Columbus State University will experience an outage during the maintenance window. Other sites will run in protect.

This maintenance will occur on Monday, September 12, 2022, from 11:00 p.m. until Tuesday, September 13, 2022, at 7:00 a.m. During this time, the Brightspace platform will not be affected, but Columbus State University users who are on campus will experience an outage due to PeachNet Fiber Maintenance.

Sites affected:
Columbus State University

Sep 9, 11:09 EDT
Completed - The scheduled maintenance has been completed.
Sep 13, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 EDT
Scheduled - A Georgia Public Web (GPW) vendor will be working on the fiber to/from Columbus State University. They have determined that they are unable to roll one pair at a time, so services to Columbus State will experience an outage during the maintenance window. Other sites will run in protect.

This maintenance will occur on Monday, September 12, 2022, from 11:00 p.m. until Tuesday, September 13, 2022, at 7:00 a.m.

Sites affected:

- Columbus State University
- Columbus State University - Residence Network
- Columbus State University - Cunningham Center

Sep 8, 12:39 EDT
Completed - The scheduled maintenance has been completed.
Sep 13, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) will be restarting a failed card at Augusta University - NOC (MCGN). This maintenance will occur Monday, September 12, 2022, at 11:00 p.m. until Tuesday, September 13, 2022, at approximately 3:00 a.m.

Services will run in protect. No outages are expected.

Sep 12, 15:25 EDT
Sep 12, 2022
Completed - The scheduled maintenance has been completed.
Sep 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 17:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting scheduled upgrades for GeorgiaBEST Degree Works Managed Services at Fort Valley State University and Georgia Southwestern State University. This upgrade will occur Friday, September 9, 2022 at 5:00 p.m. until Monday, September 12, 2022 at 7:00 a.m.

Services Affected:

GeorgiaBEST Degree Works Managed Services:

- Fort Valley State University
- Georgia Southwestern State University

Sep 6, 10:58 EDT
Sep 11, 2022

No incidents reported.