USG Services Status

Network Outage - Multiple Campus Outage

Update - Valdosta State University (VAL) is currently up, although the fiber is still down.

The cut from WREN to QAUG is still being worked.
Oct 07, 2024 - 10:57 EDT

Update - An AT&T outage has brought down the backup path for Valdosta State University (VAL), bringing the site offline given the ongoing fiber issues with the primary path. We’re working with the provider to resolve the issue.
Oct 03, 2024 - 14:34 EDT

Update - Georgia Southern University - Armstrong Campus (ARM2) - Site is currently online. Power levels look at or better than prior to the break.
Oct 02, 2024 - 17:05 EDT

Update - We are continuing to work on a fix for this issue.
Oct 02, 2024 - 14:15 EDT

Update - Georgia Southern University - Armstrong Campus (ARM) - The QSAV to SAV span has gone from degraded to fiber cut and is taking the protect path for Georgia Southern University - Armstrong Campus down and therefore campus offline. Accelecom has been informed and they are investigating.

Valdosta State University - VAL-ADEL - As long as the power company allows, Accelecom hopes to have someone starting on repairs in the area tomorrow morning. There are 2-3 miles of severely damaged fiber in Valdosta, and the damage is in multiple areas. Fiber repairs will likely take until sometime next week.
Oct 02, 2024 - 14:08 EDT

Update - The bypass at AUG/Summerville campus has been removed. Augusta Cybersecurity Initiative (AUG.RTR/GRUSEC) is back online.

At this point, all campuses' PeachNet gear is currently online. Several are running in protect due to the remaining fiber cuts, a few still have their local gear powered down, and some are on generator power.
Oct 02, 2024 - 09:03 EDT

Update - Correction: South Georgia State Collage (SGA) is running on generator power.
Oct 01, 2024 - 10:09 EDT

Update - Fiber cuts:
WREN-QAUG – Fiber is still broken and may be so for days.
VAL-ADEL – Fiber is still broken and may be so for days.
All other cuts have been repaired. Some repairs are temporary and at risk for further damage.

Sites:
East Georgia State College (EGA) – Power has been restored to parts of campus which brings the southern path back online. Campus itself still has their gear powered down, but the PeachNet rack is operational.
Georgia Southern University Statesboro (GASO1), GASO2, South Georgia State College (SGA), WAY – Now that power has been restored to SGA, EGA, and WAY, as well as the WAY-SGA fiber cut repaired, all of these campuses can now use the southern route through north Florida to get traffic to our core. WAY is on generator power, but they believe it will hold.
Valdosta State University (VAL) – Still on the metro-e.
Augusta University (AUG)/GRUSEC – Power has been restored, but GRUSEC will not come online until we undo the optical fix that we put in place to bring up AU. That will take place tonight.
College of Coastal Georgia (BRU2) – This path came up when WAY had power restored.
Oct 01, 2024 - 10:07 EDT

Update - As of 4:30 p.m. Monday, AGA is still working on clearing hurricane debris and repairing pole lines in the area related to the Wrens to Augusta fiber cut. They are making progress and field crews are on site re-splicing fibers. No ETR at this time.
Sep 30, 2024 - 17:03 EDT

Update - SGA - South Georgia State College (Douglas) has come back online. The WAY-SGA fiber appears repaired, but we have not received a hands-off from the vendor at this point.
Sep 30, 2024 - 15:38 EDT

Update - Alma Telephone has found the fiber cut between Waycross (WAY) and Douglas (SGA) and has crews on the way with an ETA of 11:30 a.m. The current ETR is 3:00 p.m.
Sep 30, 2024 - 11:28 EDT

Update - Fiber Cuts:
VAL-ADEL -- Still waiting on power company.
WREN-QAUG -- Still waiting on power company.
WAY-SGA -- Cut as of 5:41 p.m. on 9/29. Blocks south path for GASO1, GASO2, EGA, and SGA.

Sites:
South Georgia State College (SGA) -- Has power, but there is a new cut between Waycross and Douglas. ATC is en route to investigate.
Augusta Cybersecurity Initiative (AUG/GRUSEC) -- Power Outage
Power has been restored to AUG but two optical shelves remain unequipped. Communications Consulting Group {CCG} is working with Augusta University (AU) to schedule reseating/replacing the affected components and normalizing traffic through AUG in order to bring GRUSEC back online.
Georgia Southern University Statesboro (GASO1, GASO2) -- On alternate ISP. PeachNet access depends on repairs to either WREN-QAUG path or power at EGA and repairs to WAY-SGA path.
East Georgia State College (EGA) -- No power, but would be down due to cuts at WAY and WREN.
Valdosta State University (VAL) -- Still on backup metro-e. Primary path depends on VAL-ADEL fiber cut.
Augusta University (MCGN, MCGA) -- Previously reported optical fix still in place.
Apogee services to Augusta are down. -- PeachNet access depends on repairs to either WREN-QAUG path or power at AUG.
Sep 30, 2024 - 09:50 EDT

Update - SGA - South Georgia State College (Douglas) is down. The site appears to be down due to loss of power.
Sep 29, 2024 - 18:02 EDT

Update - Power has been restored at South Georgia State College - Waycross Campus (WAY). Once the power was restored, Waycross Campus and South Georgia State College (SGA) came back online.
Sep 29, 2024 - 11:40 EDT

Update - Power has been restored to the Fitzgerald hut. Abraham Baldwin Agricultural College (ABAC) is back online.
Sep 29, 2024 - 11:20 EDT

Update - Communications Consulting Group (CCG) is reporting an issue with the generator and UPS has been fixed. Power is restored to our equipment. Georgia Southern University - Armstrong Campus (ARM) and Savannah State University (SAV) are back online.
Sep 29, 2024 - 11:14 EDT

Update - It appears that the Fitzgerald hut has lost power. This has caused Abraham Baldwin Agricultural College (ABAC) to go down.
Communications Consulting Group (CCG) has contacted AGA and they are investigating.
Sep 28, 2024 - 23:46 EDT

Update - There is a fiber cut between QSAV and ARM. This (and the fiber cut in Augusta) is causing Georgia Southern University - Armstrong Campus (ARM) and Savannah State University (SAV) to be down. Communications Consulting Group (CCG) is reporting this fiber break to AGA.

We suspect that this is a power outage at Savannah State University because both spans are down. There is a fold, so a double cut is possible, but a power outage is more probable. This also takes down the Apogee service to Georgia Southern’s Armstrong campus. Campus and Apogee services to the Armstrong campus will return either when Savannah State’s power returns or the issues between Sandersville-Wrens-Augusta are resolved.
Sep 28, 2024 - 23:19 EDT

Update - The two fibers have been repaired and Abraham Baldwin Agricultural College (ABAC) is back online.
Sep 28, 2024 - 19:39 EDT

Update - Fiber cuts:

* CRISP-FITZ fiber cut - Mediacom and Accelecom are working on restoration. In the area, we have multiple cuts across fiber belonging to multiple vendors. No ETR.
* ADEL-VAL fiber cut - The crew in the FITZ area will head to the Valdosta area after repairs are completed in Fitzgerald. No ETR.
* SSC - WREN - QAUG fiber cuts - WoW is working to restore the WREN-QAUG fiber and Accelecom has 3 technicians working on the Sandersville to Wren span. No ETR.

Campus Power Outages:

* SGA - South Georgia State College (Douglas)
* WAY - South Georgia State College (Waycross) - Last report from campus (late Friday afternoon) was that they expected power at both sites to be down for days.
* EGA - East Georgia College - Reports from Friday morning indicated a power outage at campus. We saw them come up briefly Friday, but our gear indicates power failed again last night -7:15pm.
* AUG/GRUSEC - Campus confirmed a power outage, although we were able to get to one of our shelves. Possibly a partial power outage or breaker.

Other affected Sites:

* VAL - Power has been restored and they are online via our backup metro-e. Their primary fiber path is still down due to the ADEL-VAL cut mentioned above.
* GASO1, GASO2 - They are up on their backup ISP although with limited functionality (no VPN access). They should come online when either the Waycross power outage or the SSC-WREN-QAUG cuts are fixed.
* MCGN, MCGA - The Augusta University primary paths go through the SSC-WREN-QAUG path and are down due to the cut. The backup path for MCGN and MCGA both go through AUG, which has a power outage. We were able to make some modifications to the optical gear to route a wave away from the shelves without power at AUG and bring MCGN and AUG back online. This will need to be undone once things normalize, but they are online for the time being.
* ABAC - Abraham Baldwin Agricultural College is down due to the combination of the CRISP-FITZ cut and SSC-WREN-QAUG cut. Once either one of them is repaired, ABAC should come back online.
* BRU2 - The College of Coastal Georgia is currently online via our metro-e backup circuit. Their primary fiber path is down due to the power outage at Waycross.
* Apogee services - Apogee services to the College of Coastal Georgia and to Abraham Baldwin Agricultural College are down and will come back online when a fiber path to those campuses are restored.
If you have reason to believe that your campus is listed incorrectly (i.e. you do have power), please call our HelpDesk at 706-583-2001.
Sep 28, 2024 - 12:44 EDT

Update - Emergency services are still in the process of clearing roads to get to the WRENS and SSC fiber cuts. There is no ETR at this time.
Sep 27, 2024 - 15:59 EDT

Identified - The fiber between Wrens and Augusta is down. This in connection with the Waycross outage is causing the following campus outages:

- Georgia Southern University (GASO1)
- Georgia Southern University - NOC (GASO2)
- East Georgia State College (EGA)
- South Georgia State College (SGA)
- South Georgia State College - Waycross Campus (WAY)
Sep 27, 2024 - 05:56 EDT

Hurricane Helene's Impact on GA DOE K-12 Network

Update - There are still widespread power outages and fiber cuts throughout the state of Georgia. If there are internet outages related to fiber cuts, they cannot be repaired until power in the area is restored and repair crews are hands-off.

ENA has been attempting to contact all sites that are currently without service but there are many locations that cannot be reached at this time. If your site currently has power but your internet service is still down and you have not been in contact with ENA, please reach out to us so that we can begin investigation.

Contact: helpdesk@usg.edu or 706-583-2001
Sep 30, 2024 - 14:23 EDT

Identified - Due to Hurricane Helene, the GA DOE K-12 Network is experiencing multiple outages statewide. Most issues are related to power loss, with some fiber cuts expected. ENA will contact local contacts to verify the power status. Restoring power is always the top priority, followed by network and internet services. If you need help, please contact ITS at helpdesk@usg.edu or call 706-583-2001. Thank you for your understanding and cooperation during this time. Stay safe!
Sep 27, 2024 - 06:09 EDT

Network Outage - Abraham Baldwin Agricultural College (ABAC.BB)

Monitoring - The two fibers have been repaired and Abraham Baldwin Agricultural College (ABAC) is back online. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 28, 2024 - 19:42 EDT

Update - Further updates regarding this outage will be posted under Network Outage - Multiple Campus Outage:

https://status.usg.edu/incidents/7tg2xzrz3sry
Sep 28, 2024 - 12:58 EDT

Identified - Information Technology Services (ITS) is reporting a fiber break between ABAC and Fitzgerald affecting Abraham Baldwin Agricultural College (ABAC.BB). This break combined with a fiber break in the Augusta area has caused ABAC to be down. AGA is aware of the problem and working to resolve it.

Affected users may be experiencing problems with access to the internet. Updates will be posted here as they become available.
Sep 27, 2024 - 18:18 EDT

Network Outage - Augusta University - AUG, MCGN & MCGA

Update - Further updates regarding this outage will be posted under Network Outage - Multiple Campus Outage:

https://status.usg.edu/incidents/7tg2xzrz3sry
Sep 28, 2024 - 13:01 EDT

Identified - We bypassed equipment that lost power at AUG and were able to restore service to MCGA and MCGN.
AUG will remain down until power is restored to all of the equipment at the site.
Sep 28, 2024 - 04:13 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of a network outage at Augusta University - Summerville Campus (AUG), Augusta University - NOC (MCGN) and Augusta University - Annex (MCGA).

Affected users may be experiencing problems with access to the network. Additional information will be posted here when it becomes available.
Sep 28, 2024 - 03:30 EDT

Power Outage - South Georgia State College - Waycross Campus (WAY)

Update - Further updates regarding this outage will be posted under Network Outage - Multiple Campus Outage:

https://status.usg.edu/incidents/7tg2xzrz3sry
Sep 28, 2024 - 13:01 EDT

Identified - Information Technology Services (ITS) is reporting a power outage affecting South Georgia State College - Waycross Campus (WAY). It appears the site lost power. Affected users may be experiencing problems with access to the internet. Updates will be posted here as they become available.
Sep 27, 2024 - 03:19 EDT

Network Outage - College of Coastal Georgia (BRU2)

Identified - Further updates regarding this outage will be posted under Network Outage - Multiple Campus Outage:

https://status.usg.edu/incidents/7tg2xzrz3sry
Sep 28, 2024 - 13:00 EDT

Update - BRU2 is online via our metro-e backup link. The fiber path to Waycross is still down due to power.
Sep 27, 2024 - 15:55 EDT

Investigating - Information Technology Services (ITS) is reporting a possible power outage affecting College of Coastal Georgia (BRU2). It appears the site lost power. Affected users may be experiencing problems with access to the internet. Updates will be posted here as they become available.
Sep 27, 2024 - 09:51 EDT

Power Outage - Valdosta State University (VAL)

Update - Further updates regarding this outage will be posted under Network Outage - Multiple Campus Outage:

https://status.usg.edu/incidents/7tg2xzrz3sry
Sep 28, 2024 - 12:58 EDT

Update - The fiber to VAL is still down although the campus is up via our metro-e backup link.
Sep 27, 2024 - 16:01 EDT

Identified - Information Technology Services (ITS) is reporting a power outage affecting Valdosta State University (VAL). It appears the site lost power. Affected users may be experiencing problems with access to the internet. Updates will be posted here as they become available.
Sep 27, 2024 - 03:45 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational

Augusta Health eShop Operational

AUFPLAY Operational

Data Warehouse and Business Intelligence Operational

GA DOE K-12 Network Partial Outage

GAfutures Operational

GALILEO - Georgia's Virtual Library Operational

GALILEO Operational

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Georgia Archives Operational

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Valdosta State University (XPROD) Operational

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Internal USO Services Operational

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled DWDM Maintenance - Kennesaw State University Oct 8, 2024 23:00 - Oct 9, 2024 07:00 EDT

Communications Consulting Group (CCG) will be replacing a card for service PN0382. PN0382 will go down during the maintenance, but Kennesaw State has a redundant service that should carry the load.

This maintenance will occur from Tuesday, October 8, 2024, at 11:00 p.m. until Wednesday, October 9, 2024, at 7:00 a.m.

Services affected: PN0382
Posted on Oct 08, 2024 - 09:37 EDT

Operating System (OS) Patching for Single Sign-on (SSO) Oct 9, 2024 23:00 - Oct 10, 2024 01:00 EDT

Systems Support Services (SSS) will be performing OS patching on SSO-related systems on Wednesday, October 9, 2024, at 11:00 p.m. until Thursday, October 10, 2024, at 1:00 a.m.

No services are expected to be affected.
Posted on Oct 07, 2024 - 11:47 EDT

Systems Support Services Scheduled Maintenance - Windows Operating System (OS) Oct 9, 2024 23:00 - Oct 10, 2024 07:00 EDT

Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, October 09, 2024, at 11:00 p.m. until Thursday, October 10, 2024, at 7:00 a.m.

During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence - Authentication
- EBOR - PPV
- Georgia Archives: Content Manager

- GeorgiaBEST Banner Managed Services:
- Axiom
- BDM
- CampusLogic Connect
- AIMS Parking services

- MOVEit Managed File Transfer (files.usg.edu)
- SSC MoveIT
- SSC Phones
- TeamMate Audit Management Legacy Archive System
- USO Active Directory
- USG Foundation Accounting Service
- VPN
Posted on Oct 07, 2024 - 09:29 EDT

Scheduled OneUSG Connect Maintenance Oct 11, 2024 23:15 - Oct 12, 2024 12:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 04, 2024 - 10:32 EDT

Scheduled - OneUSG Connect will be performing maintenance to implement the changes for securing sensitive information. This maintenance will occur on Friday, October 11, 2024, at 11:15 p.m. until Saturday, October 12, 2024, at 12:00 p.m.

Time clocks will be available for use.

Services affected:

- OneUSG Connect
- OneUSG Connect - Careers
Oct 04, 2024 - 10:31 EDT

PeachNet Scheduled Maintenance - University of North Georgia (NGA) - Georgia State University - Alpharetta (GSUALP) Oct 15, 2024 22:00 - Oct 16, 2024 10:00 EDT

Zayo will be repairing the fiber between University of North Georgia (NGA) and Georgia State University - Alpharetta (GSUALP). This maintenance will occur from Tuesday, October 15, 2024, at 10:00 p.m. until Wednesday, October 16, 2024, at 10:00 a.m.

No outages are expected, but services will run in protect.
Posted on Oct 03, 2024 - 09:33 EDT

Scheduled Zayo Maintenance for 56 Marietta St Oct 21, 2024 22:00 - Oct 22, 2024 10:00 EDT

Zayo will be performing maintenance on the fiber at 56 Marietta and GUC2(Georgia Gwinnett College). This maintenance will occur Monday, October 21, 2024, at 10:00 p.m. until Tuesday, October 22, 2024, at 10:00 a.m.

No outages are expected, but services will run in protect.
Posted on Oct 04, 2024 - 14:49 EDT

PeachNet Scheduled Accelecom Maintenance - Abraham Baldwin Agricultural College (ABAC) Oct 25, 2024 23:00 - Oct 26, 2024 07:00 EDT

Accelecom will be repairing OPGW damaged fibers from Thomasville (POP) to Bainbridge, Ga (ABAC).

This maintenance will occur from Friday, October 25, 2024, at 11:00 p.m. until Saturday, October 26, 2024, at 7:00 a.m.

Services affected: Service for the state will run in protect.
Posted on Sep 12, 2024 - 16:38 EDT

PeachNet Scheduled Accelecom Maintenance - Abraham Baldwin Agricultural College (ABAC) Oct 26, 2024 23:00 - Oct 27, 2024 07:00 EDT

Accelecom will be repairing OPGW damaged fibers from Thomasville (POP) to Bainbridge, Ga (ABAC).

This maintenance will occur from Saturday, October 26, 2024, at 11:00 p.m. until Sunday, October 27, 2024, at 7:00 a.m.

Services affected: Service for the state will run in protect.
Posted on Sep 12, 2024 - 16:37 EDT

Past Incidents

Oct 8, 2024

No incidents reported today.

Oct 7, 2024

PeachNet Scheduled Maintenance - 56M - GUC2

Completed - The scheduled maintenance has been completed.
Oct 7, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 23:00 EDT

Scheduled - Zayo will be repairing the fiber between 56 Marietta St NW Atlanta, GA. USA
Lawrenceville Suwanee Rd & Satellite Blvd NW Suwanee, GA. USA (Georgia Gwinnett College) GUC2.

This maintenance will occur from Sunday, October 6, 2024, at 11:00 p.m. until Monday, October 7, 2024, at 7:00 a.m.

Circuit: FBDK/1390043/001//ZFS.

Services affected: No outage expected, but services will run in protect.
Sep 27, 14:50 EDT

Oct 6, 2024

GeorgiaFIRST Marketplace UIT Downtime

Completed - The scheduled maintenance has been completed.
Oct 6, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 08:00 EDT

Scheduled - The GeorgiaFIRST Marketplace UIT environment will be unavailable on Friday, October 4, 2024, from 8:00 a.m. until Sunday, October 6, 2024, at 12:00 p.m. for the application of Jaggaer Release 24.3. The UIT environment is the test GeorgiaFIRST Marketplace environment used by institutions in FPLAY for training and testing.

If institutional training or testing is scheduled during this time, please adjust your schedule as needed.
Sep 24, 10:06 EDT

Oct 5, 2024

No incidents reported.

Oct 4, 2024

PeachNet Scheduled Maintenance - 56M - GUC2

Completed - The scheduled maintenance has been completed.
Oct 4, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 23:00 EDT

Scheduled - Zayo will be repairing the fiber between 56 Marietta St NW Atlanta, GA. USA
Lawrenceville Suwanee Rd & Satellite Blvd NW Suwanee, GA. USA (Georgia Gwinnett College) GUC2.

This maintenance will occur from Thursday, October 3, 2024, at 11:00 p.m. until Friday, October 4, 2024, at 7:00 a.m.

Circuit: FBDK/1390043/001//ZFS.

Services affected: No outage expected, but services will run in protect.
Sep 27, 14:49 EDT

PeachNet Scheduled Maintenance - 56M - Georgia State University - Alpharetta (GSUALP)

Completed - The scheduled maintenance has been completed.
Oct 4, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 23:01 EDT

Scheduled - Zayo will be repairing the fiber between 56 Marietta St NW Atlanta, GA. and Georgia State University - Alpharetta (GSUALP). This maintenance will occur from Thursday, October 3, 2024, at 11:00 p.m. until Friday, October 4, 2024, at 7:00 a.m.

No outages are expected, but services will run in protect.
Oct 3, 09:06 EDT

PeachNet Scheduled Maintenance - Isilon & TUCS Switch Move

Completed - The scheduled maintenance has been completed.
Oct 4, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 23:00 EDT

Scheduled - Network Support Services (NSS) will be moving Isilon resources in the DB300 datacenter from out-of-support data switches to the updated DB300 switch infrastructure. Also two connections on the TUCS UCS chassis will be moved from access switches to the distribution switches to avoid a future congestion issue.

This maintenance will occur from Thursday, October 3, 2024, at 11:00 p.m. until Friday, October 4, 2024, at 7:00 a.m.

IMPACT: None expected. All resources being moved have redundant connections and the moves will be done incrementally to avoid downtime. However, there is the possibility of brief loss of connectivity to Isilon resources or virtual machines hosted on the TUCS chassis.
Sep 10, 15:41 EDT

PeachNet Network Maintenance - TPA/B DoS and Zone Protection Profiles

Completed - The scheduled maintenance has been completed.
Oct 4, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 23:01 EDT

Scheduled - PeachNet Network Maintenance - TPA/B DoS and Zone Protection Profiles

Network Support Services (NSS) will be adding DoS and Zone Protection to the firewall HA pair at Trinity. This maintenance will occur on Thursday, October 3, 2024, from 11:00 p.m. until Friday, October 4, 2024, at 3:00 a.m.

IMPACT: This should not be service affecting.
Oct 1, 14:51 EDT

Oct 3, 2024

ServiceNow Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 3, 23:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 22:00 EDT

Scheduled - Enterprise Service Management will be implementing Minor Enhancements in the ServiceNow Production environment on Thursday, October 3, 2024, from 10:00 p.m. until 11:00 p.m.

This work is not expected to affect ServiceNow access or service.
Oct 2, 14:34 EDT

PeachNet Scheduled Maintenance - 56M - GUC2

Completed - The scheduled maintenance has been completed.
Oct 3, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 23:01 EDT

Scheduled - Zayo will be repairing the fiber between 56 Marietta St NW Atlanta, GA. USA
Lawrenceville Suwanee Rd & Satellite Blvd NW Suwanee, GA. USA (Georgia Gwinnett College) GUC2.

This maintenance will occur from Wednesday, October 2, 2024, at 11:00 p.m. until Thursday, October 3, 2024, at 7:00 a.m.

Circuit: FBDK/1390043/001//ZFS.

Services affected: No outage expected, but services will run in protect.
Sep 27, 14:48 EDT

Scheduled DWDM Maintenance - Kennesaw State University - Marietta Campus (SPSU)

Completed - The scheduled maintenance has been completed.
Oct 3, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 23:00 EDT

Scheduled - Communications Consulting Group (CCG) will be replacing a card for service PN0382 and cleaning fiber for service PN0368. PN0382 will go down during the maintenance, but Kennesaw State has a redundant service that should carry the load. PN0368 should switch to protect.

This maintenance will occur from Wednesday, October 2, 2024, at 11:00 p.m. until Thursday, October 3, 2024, at 7:00 a.m.

Services affected: PN0382, PN0368
Sep 25, 15:01 EDT

Oct 2, 2024

Oct 1, 2024

Sep 30, 2024

Scheduled Network Maintenance at UGA

Completed - The scheduled maintenance has been completed.
Sep 30, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 04:00 EDT

Scheduled - The University of Georgia will conduct biannual network maintenance resulting in intermittent outages of campus Internet access and campus information systems on Sunday, September 29, 2024, from 4:00 a.m. until Monday, September 30, 2024, at 12:00 a.m. midnight.

Systems that may experience outages during this time include:

-UGA telephone services, including Teams phones & messaging
-Systems, such as certain UGA websites, hosted in the UGA Boyd Data Center
-UGA's Single Sign-On and applications that utilize that service
-UGAMail, VPN, ArchPass Duo, & other systems hosted by UGA's Enterprise Information Technology Services
-UGA Wireless Networks

A comprehensive list of affected services is detailed here:
https://eits.uga.edu/stories/sept29_fallnetworkmaintenance/
Sep 25, 10:37 EDT

Sep 29, 2024

Sep 28, 2024

GeorgiaBEST Scheduled Maintenance - Banner Production Environments

Completed - The scheduled maintenance has been completed.
Sep 28, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 17:30 EDT

Scheduled - Information Technology Services (ITS) will be completing maintenance in Banner Production environments on Friday, September 27, 2024, from 5:30 p.m. until Saturday, September 28, 2024, at 7:00 a.m.

Banner Managed Services databases will be unavailable during this maintenance period.

The following schools are impacted:

- Abraham Baldwin Agricultural College
- Albany State University
- Dalton State College
- East Georgia State College
- Georgia College and State University
- Georgia Southern University
- Georgia Southwestern State University
- Savannah State University
- South Georgia State College
Sep 19, 11:06 EDT

Sep 27, 2024

Network Outage - Skidaway Institute of Oceanography (SKI)

Resolved - Information Technology Services (ITS) has confirmed that power has been restored to Skidaway Institute of Oceanography (SKI) and the site is back online.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 27, 21:07 EDT

Identified - Information Technology Services (ITS) is reporting a power outage affecting Skidaway Institute of Oceanography (SKI). It appears to be due to a power outage.

Affected users may be experiencing problems with access to the internet. Updates will be posted here as they become available.
Sep 27, 20:32 EDT

Power Outage - Rock Eagle 4-H Center (ROCE)

Resolved - Information Technology Services (ITS) has confirmed that power has been restored and access to the network at Rock Eagle 4-H Center (ROCE) is functioning normally at this time.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 27, 11:30 EDT

Identified - Information Technology Services (ITS) is reporting a power outage affecting Rock Eagle 4-H Center (ROCE). It appears the site lost power. Affected users may be experiencing problems with access to the internet. Updates will be posted here as they become available.
Sep 27, 03:13 EDT

GeorgiaVIEW Maintenance for PROD - NOT SERVICE AFFECTING

Completed - The scheduled maintenance has been completed.
Sep 27, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 21:00 EDT

Scheduled - D2L will be conducting non-service affecting maintenance to update the GeorgiaVIEW PROD Online Learning Environments to version 20.24.09 from Thursday, September 26, 2024, at 9:00 p.m. until Friday, September 27, 2024, at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. If you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG PROD institutions affected by this maintenance are:

* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University
Sep 23, 09:43 EDT

ServiceNow Scheduled Maintenance - Utah to Washington DC Upgrade

Completed - The scheduled maintenance has been completed.
Sep 27, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 22:00 EDT

Scheduled - Information Technology Services (ITS) will be conducting a scheduled upgrade of ServiceNow on Thursday, September 26, 2024, from 10:00 p.m. until Friday, September 27, 2024, at 7:00 a.m.

During this time, users may periodically be unable to log into the system. Any emails sent to or from ServiceNow may also experience delays during this timeframe.

If you have additional questions or concerns, please contact the ITS Helpdesk at 706-583-2001 or helpdesk@usg.edu
Sep 23, 10:39 EDT

GeorgiaBEST Scheduled Maintenance - Banner Production Environments

Completed - The scheduled maintenance has been completed.
Sep 27, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 18:00 EDT

Scheduled - Information Technology Services (ITS) will be completing maintenance in Banner Production environments on Thursday, September 26, 2024, from 6:00 p.m. until Friday, September 27, 2024, at 7:00 a.m.

Banner Managed Services databases will be unavailable during this maintenance period.

The following schools are impacted:

- Atlanta Metropolitan State College
- Clayton State University
- College of Coastal Georgia
- Columbus State University
- Fort Valley State University
- Georgia Gwinnett College
- Gordon State College
- Middle Georgia State University
- University of West Georgia
- Valdosta State University
Sep 19, 11:06 EDT

Sep 26, 2024

PeachNet Scheduled Maintenance - MCGA Apogee Migration from TELX2 to 56M-9500

Completed - The scheduled maintenance has been completed.
Sep 26, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 23:01 EDT

Scheduled - The Apogee connection for MCGA will be migrated from TELX2 to 56M-9500 for the new optical service.

This maintenance will occur on Wednesday, September 25, 2024, at 11:00 p.m. until Thursday, September 26, 2024, at 7:00 a.m.

Services affected: MCGA (Apogee at Augusta University)
Sep 20, 14:52 EDT

Systems Support Services Non-Disruptive Maintenance - Single Sign-On (SSO)

Completed - The scheduled maintenance has been completed.
Sep 26, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 23:00 EDT

Scheduled - Systems Support Services (SSS) will be performing maintenance on Single Sign-On (SSO) related systems on Wednesday, September 25, 2024, at 11:00 p.m. until Thursday, September 26, 2024, at 3:00 a.m. The SSO system is redundant in design and therefore user impact is not expected.

Services Affected:

- USG Identity Proxy
- USO SSO
- OneUSG Connect – Employee and Manager Self-Service
Sep 18, 13:54 EDT

Sep 25, 2024

Scheduled System Maintenance - GeorgiaFIRST Financials (FPLAY) Release 5.95

Completed - The scheduled maintenance has been completed.
Sep 25, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 07:00 EDT

Scheduled - GeorgiaFIRST Financials (FPLAY) will be unavailable for scheduled maintenance associated with Release 5.95. This maintenance will occur on Monday, September 23, 2024, at 7:00 a.m. until Tuesday, September 25, 2024, at 7:00 a.m.

The FPLAY environment is used by institutions for GeorgiaFIRST Marketplace training, for prototyping and testing transactions and queries, and for Banner integration testing.

If institutional training or testing is scheduled during this time, please adjust your schedule as needed.
Sep 19, 16:29 EDT

Sep 24, 2024

Network Outage Affecting Multiple DOE Locations

Resolved - After monitoring the situation, Network Support Services (NSS) has confirmed the stability of network access at the affected sites. The system should continue operating normally.

In the event that you experience any further issues with access to the network, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 24, 14:21 EDT

Monitoring - Windstream has restored full functionality of network access. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 23, 16:53 EDT

Investigating - Network Support Services (NSS) is reporting a multi-site DOE outage. All sites listed here have Windstream as their last mile provider. ENA has been notified and is currently working with vendors to investigate the cause. There is no ETR at this time. Updates will be provided when possible.

Sites Affected:

* Brooks County Schools
* Calhoun County Schools
* Grady County Schools
Sep 23, 12:31 EDT

Network Outage Affecting Multiple DOE Locations

Resolved - Information Technology Services (ITS) has confirmed that the fiber cut has been fixed and network access to the affected sites is functioning normally at this time.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 24, 14:09 EDT

Identified - Hargray has isolated a fiber cut, and the splicer is on site. There is no ETR at this time.
Sep 23, 16:48 EDT

Investigating - Information Technology Services (ITS) is reporting a multi-site outage affecting the Hargray last-mile locations listed below. We have contacted ENA for an investigation. Updates will be posted as they become available.

The following schools are being affected by this outage:

- Pulaski County Schools
- Tatnall County Schools
- Statesboro STEAM Academy
Sep 23, 11:28 EDT

Scheduled PeachNet Maintenance - NGA - GSUALP

Completed - The scheduled maintenance has been completed.
Sep 24, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:00 EDT

Scheduled - Zayo will perform maintenance for a splice rebuild and place in a new enclosure for University of North Georgia (NGA) - Georgia State University - Alpharetta (GSUALP).

This maintenance will occur from Monday, September 23, 2024, at 10:00 p.m. until Tuesday, September 24, 2024, at 2:00 p.m.

Services affected: No outage expected, but services will run in protect.
Sep 17, 14:42 EDT