SYSTEMS STATUS

OneUSG Connect HPLAY (non-production) Maintenance - HPLAY Unavailable
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 17:02 EDT
Scheduled - The OneUSG Connect HPLAY (non-production) environment is unavailable until 7:00 a.m., Monday, June 27, 2022 due to maintenance.

If you have questions or concerns, please contact OneUSG Connect Support at oneusgsupport@usg.edu.

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
AUFPLAY Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
TeamMate Audit Management System ? Operational
FPLAY Operational
GeorgiaFIRST Marketplace UIT Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
Augusta University Operational
Georgia Southern University Operational
Albany State University (QPROD) Operational
Atlanta Metropolitan State College (QPROD) Operational
Georgia College and State University (QPROD) Operational
Georgia Gwinnett College (QPROD) Operational
Georgia Highlands College (QPROD) Operational
Gordon State College (QPROD) Operational
Kennesaw State University (QPROD) Operational
Savannah State University (QPROD) Operational
South Georgia State College (QPROD) Operational
University of Georgia (QPROD) Operational
USG Training Initiatives (QPROD) Operational
GeorgiaVIEW Community (QPROD) Operational
Abraham Baldwin Agricultural College (XPROD) Operational
Clayton State University (XPROD) Operational
College of Coastal Georgia (XPROD) Operational
Columbus State University (XPROD) Operational
Competency Based Education (XPROD) Operational
Dalton State College (XPROD) Operational
East Georgia State College (XPROD) Operational
Fort Valley State University (XPROD) Operational
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational
Georgia Southwestern State University (XPROD) Operational
Georgia State University (XPROD) Operational
Middle Georgia State University (XPROD) Operational
University of North Georgia (XPROD) Operational
University of West Georgia (XPROD) Operational
USG Human Resources Office of Organizational Development (XPROD) Operational
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational
Valdosta State University (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Under Maintenance
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – KABA Time Clocks ? Operational
OneUSG Connect – HPLAY ? Under Maintenance
OneUSG Connect - HPRE ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Banner Managed Services Production Downtime - Upgrade Installations Jul 15, 17:30 - Jul 16, 07:00 EDT
Update - Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Friday, July 15, 2022 at 5:30 p.m. until Saturday, July 16, 2022 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.

The following institutions will be impacted during this scheduled maintenance window:

- College of Coastal Georgia (Starts at 6:30 p.m.)
- Georgia Southern University
- Middle Georgia State University
- University of West Georgia (Starts at 10:00 p.m.)
Jun 23, 16:42 EDT
Scheduled - Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Friday, July 15, 2022 at 5:30 p.m. until Saturday, July 16, 2022 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.

The following institutions will be impacted during this scheduled maintenance window:

- College of Coastal Georgia
- Georgia Southern University
- Middle Georgia State University
- University of West Georgia (Starts at 10:00 p.m.)
Jun 9, 12:51 EDT
Banner Managed Services Production Downtime - Upgrade Installations Jul 28, 17:30 - Jul 29, 07:00 EDT
Update - Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Thursday, July 28, 2022 at 5:30 p.m. until Friday, July 29, 2022 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.

The following institutions will be impacted during this scheduled maintenance window:

- East Georgia State College
- Georgia Gwinnett College
- Georgia Southwestern State University
- Gordon State College
- Valdosta State University
- South Georgia State College (Starts at 6:30 p.m.)
Jun 23, 16:42 EDT
Scheduled - Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Thursday, July 28, 2022 at 5:30 p.m. until Friday, July 29, 2022 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.

The following institutions will be impacted during this scheduled maintenance window:

- East Georgia State College
- Georgia Gwinnett College
- Georgia Southwestern State University
- Gordon State College
- Valdosta State University
- South Georgia State College (Starts at 6:30 p.m.)
Jun 9, 12:51 EDT
Banner Managed Services Production Downtime - Upgrade Installations Jul 29, 17:30 - Jul 30, 07:00 EDT
Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Friday, July 29, 2022 at 5:30 p.m. until Saturday, July 30, 2022 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.

The following institutions will be impacted during this scheduled maintenance window:

- Abraham Baldwin Agricultural College
- Atlanta Metropolitan State College
- Clayton State University
- Columbus State University
- Georgia College and State University
- Savannah State University
- Albany State University (Starts at 7:00 p.m.)
- Fort Valley State University (Starts at 8:00 p.m.)
Posted on Jun 9, 12:51 EDT
Banner Managed Services Production Downtime - Upgrade Installations Aug 5, 17:30 - Aug 6, 07:00 EDT
Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Friday, August 5, 2022 at 5:30 p.m. until Saturday, August 6, 2022 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.

The following institution will be impacted during this scheduled maintenance window:

- Dalton State College
Posted on Jun 9, 12:51 EDT
Past Incidents
Jun 25, 2022

No incidents reported today.

Jun 24, 2022
EMERGENCY DWDM Maintenance at Americus POP (AMER)
Completed - The scheduled maintenance has been completed.
Jun 24, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 12:00 EDT
Scheduled - Communications Consulting Group (CCG) will be replacing a failing ROADM card in Americus (AMER). This maintenance will occur on Friday, June 24, 2022, from 12:00 p.m. until approximately 2:00 p.m.

Services will run in protect.
Jun 24, 11:53 EDT
GeorgiaVIEW Maintenance for PROD - NOT SERVICE AFFECTING
Completed - The scheduled maintenance has been completed.
Jun 24, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 21:00 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to update the GeorgiaVIEW PROD Online Learning Environments to version 20.22.6 from Thursday, June 23, 2022 at 9:00 p.m. until Friday, June 24, 2022 at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG PROD institutions affected by this maintenance are:

* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University
Jun 23, 08:25 EDT
PeachNet Network Scheduled DWDM Maintenance at SGA and WAY
Completed - The scheduled maintenance has been completed.
Jun 24, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 23:00 EDT
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be replacing EOL ROADM cards at South Georgia State College (Waycross as well as Douglas locations).

This maintenance will occur on Thursday, June 23, 2022 at 11:00 p.m. until Friday, June 24, 2022 at 3:00 a.m.

Services will run in protect, but no outages are expected.
Jun 16, 16:36 EDT
Jun 23, 2022
GeorgiaBEST Managed Services Issue Reported - East Georgia State College
Resolved - Information Technology Services (ITS) has restored the full functionality of East Georgia State College's GeorgiaBEST Managed Services. The system should continue operating normally.

In the event that you experience any further issues with GeorgiaBEST Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jun 23, 15:32 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services for East Georgia State College. Affected users may be experiencing issues with disbursing refunds. Additional information will be posted here when the issues are confirmed.
Jun 23, 14:44 EDT
Banner Managed Services Degraded Performance - Dalton State College
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of GeorgiaBEST Banner Managed Services for Dalton State College. The system should continue operating normally.

In the event that you experience any further issues with GeorgiaBEST Banner Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jun 23, 11:52 EDT
Monitoring - Information Technology Services (ITS) has restored full functionality of GeorgiaBEST Banner Managed Services for Dalton State College. We will continue to monitor this system for stability.

If you are still experiencing issues with GeorgiaBEST Banner Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jun 22, 17:03 EDT
Investigating - Dalton State College may be experiencing degraded performance of Banner Managed Services. Services may be slow or unresponsive. Information Technology Services (ITS) is currently investigating this issue.
Jun 22, 16:26 EDT
PeachNet Network Scheduled DWDM Maintenance at ARM, SAV, and EGA
Completed - The scheduled maintenance has been completed.
Jun 23, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 23:00 EDT
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be replacing EOL ROADM cards at Georgia Southern University in Savannah, Savannah State University, and East Georgia State College.

This maintenance will occur on Wednesday, June 22, 2022 at 11:00 p.m. until approximately Thursday, June 23, 2022 at 3:00 a.m.

Services will run in protect, but no outages are expected.
Jun 16, 16:24 EDT
Jun 22, 2022
Certificate Issues Reported Affecting www.usg.edu Websites
Resolved - Information Technology Services (ITS) has confirmed that the issues with certificates affecting the www.usg.edu website and custom web applications appear to be resolved. The system should continue operating normally at this time.

If you are still experiencing issues with the www.usg.edu website, subsites, and/or custom web applications, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jun 22, 13:18 EDT
Monitoring - Information Technology Services (ITS) received reports of certificate errors with various subsites of the www.usg.edu website and custom web applications. ITS has confirmed that these issues appear to be resolved. We will continue to monitor this system for stability.

If you are still experiencing issues with the www.usg.edu website, subsites, and/or custom web applications, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jun 22, 11:36 EDT
PeachNet Network Scheduled DWDM maintenance at GASO, GASO2, and GTREP
Completed - The scheduled maintenance has been completed.
Jun 22, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 23:00 EDT
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be replacing EOL ROADM cards at both Georgia Southern locations in Statesboro, as well as Georgia Tech Savannah (GTREP).

This maintenance will occur on Tuesday, June 21, 2022 at 11:00 p.m. until Wednesday, June 22, 2022 at 3:00 a.m.

Services will run in protect, but no outages are expected.
Jun 16, 15:05 EDT
Jun 21, 2022
PeachNet Scheduled DWDM maintenance at Thomasville POP (THOM)
Completed - The scheduled maintenance has been completed.
Jun 21, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) will be replacing a failing ROADM at the Thomasville PoP. This maintenance will occur Monday, June 20, 2022 at 11:00 p.m. until Tuesday, June 21, 2022 at 7:00 a.m.

No outages are expected, although services will run in protect.
Jun 15, 16:08 EDT
PeachNet Network Scheduled DWDM (DCN) Maintenance at QSAV
Completed - The scheduled maintenance has been completed.
Jun 21, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) will be making some changes to the optical management network at Savannah POP (Qwest) (QSAV) in order to support the installation of new equipment.

This maintenance will occur on Monday, June 20, 2022 at 11:00 p.m. until Tuesday, June 21, 2022 at 3:00 a.m.

No outages are expected.
Jun 16, 14:51 EDT
Jun 20, 2022
Jun 19, 2022
GeorgiaView SSO Access Issue - Georgia State University
Resolved - On Saturday, June 18, 2022 between 9:45 p.m. and 11:00 p.m. Georgia State University users may have experienced intermittent login issues with the campus single-sign-on portal, which may have affected access to Brightspace by D2L. Access through the single-sign-on portal should be functioning normally at this time.

If you are still experiencing issues with Brightspace access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jun 19, 09:32 EDT
Jun 18, 2022
OneUSG Connect Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 18, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 23:16 EDT
Scheduled - OneUSG Connect will be unavailable for scheduled maintenance from Friday, June 17, 2022 at 11:15 p.m. until Saturday, June 18, 2022 at 12:00 p.m. During this time, OneUSG Connect and OneUSG Connect - Careers will not be available. KABA Time Clocks and OneUSG Connect - Benefits will be available for use.

Note that W-2s and pay statements will be unavailable for viewing and printing during this time, so please plan accordingly. KABA Time Clocks may appear offline, but they are still collecting punches.

We recommend that users take extra steps to remove cookies from previous browser sessions in order to log into the application successfully after the maintenance has been completed.

Here is how to accomplish this in the most commonly used browsers:

https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410
Jun 8, 11:46 EDT
Jun 17, 2022
Jun 16, 2022
Systems Support Services Scheduled Maintenance - Windows Operating System (OS) Patching
Completed - The scheduled maintenance has been completed.
Jun 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, June 15, 2022 from 11:00 p.m. to Thursday, June 16, 2022 at 7:00 a.m.

During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence - Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services - Axiom, and BDM
- MOVEit Managed File Transfer (files.usg.edu)
- SSC MoveIT
- SSC Phones
- TeamMate Audit Management Legacy Archive System
- USO Active Directory
- USG Foundation Accounting Service
- VPN
Jun 10, 15:02 EDT
SSL Certificate (HTTPS-Only) Replacement for Single Sign-On (SSO) Services
Completed - The scheduled maintenance has been completed.
Jun 16, 02:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 23:01 EDT
Scheduled - Systems Support Services (SSS) will be replacing the SSL certificates which handle HTTPS communications for the all single sign-on (SSO). The SAML signing and encryption certificates are not being replaced and therefore our IDP metadata will not be altered. We do not expect major service disruptions during the certificate replacement, however the service will be at reduced capacity during the maintenance period.

This maintenance will occur on Wednesday, June 15, 2022 from 11:00 p.m. until 2:00 a.m.

Affected Components:

- USO SSO
- OneUSG Connect – Employee and Manager Self-Service
- USG Identity Proxy
- Web Services (www.usg.edu)
Jun 14, 12:05 EDT
SSL Certificate Replacement for All Web Services (www.usg.edu)
Completed - The scheduled maintenance has been completed.
Jun 16, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 23:00 EDT
Scheduled - Systems Support Services (SSS) will be replacing all SSL certificates which handle HTTPS communications for every website hosted in the Web Services Environment. We do not expect major disruptions during the certificate replacement, however, the service will be at reduced capacity during the maintenance period.

This maintenance will occur on Wednesday, June 15, 2022 from 11:00 p.m. until 12:00 a.m.

Affected Components:

- OneUSG Connect – Employee and Manager Self-Service
- Web Services (www.usg.edu)
Jun 14, 11:56 EDT
Jun 15, 2022
Systems Support Services Scheduled Maintenance - Wireless Networks
Completed - The scheduled maintenance has been completed.
Jun 15, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 21:00 EDT
Scheduled - Systems Support Services (SSS) will be performing maintenance on the USO Athens Office (DB300), USO Atlanta Office, and Georgia Archives wireless networks. This maintenance will occur on Wednesday, June 15, 2022 from 9:00 p.m. until 10:00 p.m. The USO Athens Office (DB300), USO Atlanta Office, and Georgia Archives wireless networks may be unavailable at some point during the maintenance window.

The radius.bor.usg.edu certificate that is supplied to everyone's wireless connection is going to be replaced during this maintenance window. Please remember that when the new certificate is applied we believe from past experience that some users will have to accept the new certificate when they attach to the wireless. Some users will also have to remove their connection to the wireless and reconnect to get the new certificate. This new certificate will apply to all users who have machines attached to the wifi network including USO Athens Office (DB300), USO Atlanta Office, and all Georgia Archives locations.

Components Affected:

- USO Athens Office (DB300)
- USO Atlanta Office
- Georgia Archives
Jun 13, 17:02 EDT
Jun 14, 2022
PeachNet Scheduled Fiber Maintenance near Jesup
Completed - The scheduled maintenance has been completed.
Jun 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 23:00 EDT
Scheduled - Georgia Public Web (GPW) will be doing maintenance on the fiber span between Jesup and Folkston. Optical services will run in protect. The Darton - Cordele Center metro Ethernet will experience a brief outage during this time. This maintenance will occur on Monday, June 13, 2022 from 11:00 p.m. until Tuesday, June 14, 2022 at 7:00 a.m.

Sites affected: DAR-UCOR metro E
May 25, 11:06 EDT
Jun 13, 2022
Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.

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