Monitoring - All locations are currently passing traffic, though some are running in protect. Efforts are ongoing to restore service to normal functionality. We will continue to monitor the situation until all sites are restored.
Oct 10, 2024 - 10:43 EDT
Oct 10, 2024 - 10:43 EDT
Update - The cut has been repaired and Abraham Baldwin Agricultural College (ABAC) is back online.
Oct 09, 2024 - 10:59 EDT
Oct 09, 2024 - 10:59 EDT
Update - Abraham Baldwin Agricultural College (ABAC) is down due to a new cut along the CRISP-FITZ path. Accelecom is investigating. This is ABAC’s primary path. Their backup path is affected by the WRENS-QAUG cut.
Oct 08, 2024 - 14:08 EDT
Oct 08, 2024 - 14:08 EDT
Update - Valdosta State University (VAL) is currently up, although the fiber is still down.
The cut from WREN to QAUG is still being worked.
Oct 07, 2024 - 10:57 EDT
The cut from WREN to QAUG is still being worked.
Oct 07, 2024 - 10:57 EDT
Update - An AT&T outage has brought down the backup path for Valdosta State University (VAL), bringing the site offline given the ongoing fiber issues with the primary path. We’re working with the provider to resolve the issue.
Oct 03, 2024 - 14:34 EDT
Oct 03, 2024 - 14:34 EDT
Update - Georgia Southern University - Armstrong Campus (ARM2) - Site is currently online. Power levels look at or better than prior to the break.
Oct 02, 2024 - 17:05 EDT
Oct 02, 2024 - 17:05 EDT
Update - We are continuing to work on a fix for this issue.
Oct 02, 2024 - 14:15 EDT
Oct 02, 2024 - 14:15 EDT
Update - Georgia Southern University - Armstrong Campus (ARM) - The QSAV to SAV span has gone from degraded to fiber cut and is taking the protect path for Georgia Southern University - Armstrong Campus down and therefore campus offline. Accelecom has been informed and they are investigating.
Valdosta State University - VAL-ADEL - As long as the power company allows, Accelecom hopes to have someone starting on repairs in the area tomorrow morning. There are 2-3 miles of severely damaged fiber in Valdosta, and the damage is in multiple areas. Fiber repairs will likely take until sometime next week.
Oct 02, 2024 - 14:08 EDT
Valdosta State University - VAL-ADEL - As long as the power company allows, Accelecom hopes to have someone starting on repairs in the area tomorrow morning. There are 2-3 miles of severely damaged fiber in Valdosta, and the damage is in multiple areas. Fiber repairs will likely take until sometime next week.
Oct 02, 2024 - 14:08 EDT
Update - The bypass at AUG/Summerville campus has been removed. Augusta Cybersecurity Initiative (AUG.RTR/GRUSEC) is back online.
At this point, all campuses' PeachNet gear is currently online. Several are running in protect due to the remaining fiber cuts, a few still have their local gear powered down, and some are on generator power.
Oct 02, 2024 - 09:03 EDT
At this point, all campuses' PeachNet gear is currently online. Several are running in protect due to the remaining fiber cuts, a few still have their local gear powered down, and some are on generator power.
Oct 02, 2024 - 09:03 EDT
Update - Correction: South Georgia State Collage (SGA) is running on generator power.
Oct 01, 2024 - 10:09 EDT
Oct 01, 2024 - 10:09 EDT
Update - Fiber cuts:
WREN-QAUG – Fiber is still broken and may be so for days.
VAL-ADEL – Fiber is still broken and may be so for days.
All other cuts have been repaired. Some repairs are temporary and at risk for further damage.
Sites:
East Georgia State College (EGA) – Power has been restored to parts of campus which brings the southern path back online. Campus itself still has their gear powered down, but the PeachNet rack is operational.
Georgia Southern University Statesboro (GASO1), GASO2, South Georgia State College (SGA), WAY – Now that power has been restored to SGA, EGA, and WAY, as well as the WAY-SGA fiber cut repaired, all of these campuses can now use the southern route through north Florida to get traffic to our core. WAY is on generator power, but they believe it will hold.
Valdosta State University (VAL) – Still on the metro-e.
Augusta University (AUG)/GRUSEC – Power has been restored, but GRUSEC will not come online until we undo the optical fix that we put in place to bring up AU. That will take place tonight.
College of Coastal Georgia (BRU2) – This path came up when WAY had power restored.
Oct 01, 2024 - 10:07 EDT
WREN-QAUG – Fiber is still broken and may be so for days.
VAL-ADEL – Fiber is still broken and may be so for days.
All other cuts have been repaired. Some repairs are temporary and at risk for further damage.
Sites:
East Georgia State College (EGA) – Power has been restored to parts of campus which brings the southern path back online. Campus itself still has their gear powered down, but the PeachNet rack is operational.
Georgia Southern University Statesboro (GASO1), GASO2, South Georgia State College (SGA), WAY – Now that power has been restored to SGA, EGA, and WAY, as well as the WAY-SGA fiber cut repaired, all of these campuses can now use the southern route through north Florida to get traffic to our core. WAY is on generator power, but they believe it will hold.
Valdosta State University (VAL) – Still on the metro-e.
Augusta University (AUG)/GRUSEC – Power has been restored, but GRUSEC will not come online until we undo the optical fix that we put in place to bring up AU. That will take place tonight.
College of Coastal Georgia (BRU2) – This path came up when WAY had power restored.
Oct 01, 2024 - 10:07 EDT
Update - As of 4:30 p.m. Monday, AGA is still working on clearing hurricane debris and repairing pole lines in the area related to the Wrens to Augusta fiber cut. They are making progress and field crews are on site re-splicing fibers. No ETR at this time.
Sep 30, 2024 - 17:03 EDT
Sep 30, 2024 - 17:03 EDT
Update - SGA - South Georgia State College (Douglas) has come back online. The WAY-SGA fiber appears repaired, but we have not received a hands-off from the vendor at this point.
Sep 30, 2024 - 15:38 EDT
Sep 30, 2024 - 15:38 EDT
Update - Alma Telephone has found the fiber cut between Waycross (WAY) and Douglas (SGA) and has crews on the way with an ETA of 11:30 a.m. The current ETR is 3:00 p.m.
Sep 30, 2024 - 11:28 EDT
Sep 30, 2024 - 11:28 EDT
Update - Fiber Cuts:
VAL-ADEL -- Still waiting on power company.
WREN-QAUG -- Still waiting on power company.
WAY-SGA -- Cut as of 5:41 p.m. on 9/29. Blocks south path for GASO1, GASO2, EGA, and SGA.
Sites:
South Georgia State College (SGA) -- Has power, but there is a new cut between Waycross and Douglas. ATC is en route to investigate.
Augusta Cybersecurity Initiative (AUG/GRUSEC) -- Power Outage
Power has been restored to AUG but two optical shelves remain unequipped. Communications Consulting Group {CCG} is working with Augusta University (AU) to schedule reseating/replacing the affected components and normalizing traffic through AUG in order to bring GRUSEC back online.
Georgia Southern University Statesboro (GASO1, GASO2) -- On alternate ISP. PeachNet access depends on repairs to either WREN-QAUG path or power at EGA and repairs to WAY-SGA path.
East Georgia State College (EGA) -- No power, but would be down due to cuts at WAY and WREN.
Valdosta State University (VAL) -- Still on backup metro-e. Primary path depends on VAL-ADEL fiber cut.
Augusta University (MCGN, MCGA) -- Previously reported optical fix still in place.
Apogee services to Augusta are down. -- PeachNet access depends on repairs to either WREN-QAUG path or power at AUG.
Sep 30, 2024 - 09:50 EDT
VAL-ADEL -- Still waiting on power company.
WREN-QAUG -- Still waiting on power company.
WAY-SGA -- Cut as of 5:41 p.m. on 9/29. Blocks south path for GASO1, GASO2, EGA, and SGA.
Sites:
South Georgia State College (SGA) -- Has power, but there is a new cut between Waycross and Douglas. ATC is en route to investigate.
Augusta Cybersecurity Initiative (AUG/GRUSEC) -- Power Outage
Power has been restored to AUG but two optical shelves remain unequipped. Communications Consulting Group {CCG} is working with Augusta University (AU) to schedule reseating/replacing the affected components and normalizing traffic through AUG in order to bring GRUSEC back online.
Georgia Southern University Statesboro (GASO1, GASO2) -- On alternate ISP. PeachNet access depends on repairs to either WREN-QAUG path or power at EGA and repairs to WAY-SGA path.
East Georgia State College (EGA) -- No power, but would be down due to cuts at WAY and WREN.
Valdosta State University (VAL) -- Still on backup metro-e. Primary path depends on VAL-ADEL fiber cut.
Augusta University (MCGN, MCGA) -- Previously reported optical fix still in place.
Apogee services to Augusta are down. -- PeachNet access depends on repairs to either WREN-QAUG path or power at AUG.
Sep 30, 2024 - 09:50 EDT
Update - SGA - South Georgia State College (Douglas) is down. The site appears to be down due to loss of power.
Sep 29, 2024 - 18:02 EDT
Sep 29, 2024 - 18:02 EDT
Update - Power has been restored at South Georgia State College - Waycross Campus (WAY). Once the power was restored, Waycross Campus and South Georgia State College (SGA) came back online.
Sep 29, 2024 - 11:40 EDT
Sep 29, 2024 - 11:40 EDT
Update - Power has been restored to the Fitzgerald hut. Abraham Baldwin Agricultural College (ABAC) is back online.
Sep 29, 2024 - 11:20 EDT
Sep 29, 2024 - 11:20 EDT
Update - Communications Consulting Group (CCG) is reporting an issue with the generator and UPS has been fixed. Power is restored to our equipment. Georgia Southern University - Armstrong Campus (ARM) and Savannah State University (SAV) are back online.
Sep 29, 2024 - 11:14 EDT
Sep 29, 2024 - 11:14 EDT
Update - It appears that the Fitzgerald hut has lost power. This has caused Abraham Baldwin Agricultural College (ABAC) to go down.
Communications Consulting Group (CCG) has contacted AGA and they are investigating.
Sep 28, 2024 - 23:46 EDT
Communications Consulting Group (CCG) has contacted AGA and they are investigating.
Sep 28, 2024 - 23:46 EDT
Update - There is a fiber cut between QSAV and ARM. This (and the fiber cut in Augusta) is causing Georgia Southern University - Armstrong Campus (ARM) and Savannah State University (SAV) to be down. Communications Consulting Group (CCG) is reporting this fiber break to AGA.
We suspect that this is a power outage at Savannah State University because both spans are down. There is a fold, so a double cut is possible, but a power outage is more probable. This also takes down the Apogee service to Georgia Southern’s Armstrong campus. Campus and Apogee services to the Armstrong campus will return either when Savannah State’s power returns or the issues between Sandersville-Wrens-Augusta are resolved.
Sep 28, 2024 - 23:19 EDT
We suspect that this is a power outage at Savannah State University because both spans are down. There is a fold, so a double cut is possible, but a power outage is more probable. This also takes down the Apogee service to Georgia Southern’s Armstrong campus. Campus and Apogee services to the Armstrong campus will return either when Savannah State’s power returns or the issues between Sandersville-Wrens-Augusta are resolved.
Sep 28, 2024 - 23:19 EDT
Update - The two fibers have been repaired and Abraham Baldwin Agricultural College (ABAC) is back online.
Sep 28, 2024 - 19:39 EDT
Sep 28, 2024 - 19:39 EDT
Update - Fiber cuts:
* CRISP-FITZ fiber cut - Mediacom and Accelecom are working on restoration. In the area, we have multiple cuts across fiber belonging to multiple vendors. No ETR.
* ADEL-VAL fiber cut - The crew in the FITZ area will head to the Valdosta area after repairs are completed in Fitzgerald. No ETR.
* SSC - WREN - QAUG fiber cuts - WoW is working to restore the WREN-QAUG fiber and Accelecom has 3 technicians working on the Sandersville to Wren span. No ETR.
Campus Power Outages:
* SGA - South Georgia State College (Douglas)
* WAY - South Georgia State College (Waycross) - Last report from campus (late Friday afternoon) was that they expected power at both sites to be down for days.
* EGA - East Georgia College - Reports from Friday morning indicated a power outage at campus. We saw them come up briefly Friday, but our gear indicates power failed again last night -7:15pm.
* AUG/GRUSEC - Campus confirmed a power outage, although we were able to get to one of our shelves. Possibly a partial power outage or breaker.
Other affected Sites:
* VAL - Power has been restored and they are online via our backup metro-e. Their primary fiber path is still down due to the ADEL-VAL cut mentioned above.
* GASO1, GASO2 - They are up on their backup ISP although with limited functionality (no VPN access). They should come online when either the Waycross power outage or the SSC-WREN-QAUG cuts are fixed.
* MCGN, MCGA - The Augusta University primary paths go through the SSC-WREN-QAUG path and are down due to the cut. The backup path for MCGN and MCGA both go through AUG, which has a power outage. We were able to make some modifications to the optical gear to route a wave away from the shelves without power at AUG and bring MCGN and AUG back online. This will need to be undone once things normalize, but they are online for the time being.
* ABAC - Abraham Baldwin Agricultural College is down due to the combination of the CRISP-FITZ cut and SSC-WREN-QAUG cut. Once either one of them is repaired, ABAC should come back online.
* BRU2 - The College of Coastal Georgia is currently online via our metro-e backup circuit. Their primary fiber path is down due to the power outage at Waycross.
* Apogee services - Apogee services to the College of Coastal Georgia and to Abraham Baldwin Agricultural College are down and will come back online when a fiber path to those campuses are restored.
If you have reason to believe that your campus is listed incorrectly (i.e. you do have power), please call our HelpDesk at 706-583-2001.
Sep 28, 2024 - 12:44 EDT
* CRISP-FITZ fiber cut - Mediacom and Accelecom are working on restoration. In the area, we have multiple cuts across fiber belonging to multiple vendors. No ETR.
* ADEL-VAL fiber cut - The crew in the FITZ area will head to the Valdosta area after repairs are completed in Fitzgerald. No ETR.
* SSC - WREN - QAUG fiber cuts - WoW is working to restore the WREN-QAUG fiber and Accelecom has 3 technicians working on the Sandersville to Wren span. No ETR.
Campus Power Outages:
* SGA - South Georgia State College (Douglas)
* WAY - South Georgia State College (Waycross) - Last report from campus (late Friday afternoon) was that they expected power at both sites to be down for days.
* EGA - East Georgia College - Reports from Friday morning indicated a power outage at campus. We saw them come up briefly Friday, but our gear indicates power failed again last night -7:15pm.
* AUG/GRUSEC - Campus confirmed a power outage, although we were able to get to one of our shelves. Possibly a partial power outage or breaker.
Other affected Sites:
* VAL - Power has been restored and they are online via our backup metro-e. Their primary fiber path is still down due to the ADEL-VAL cut mentioned above.
* GASO1, GASO2 - They are up on their backup ISP although with limited functionality (no VPN access). They should come online when either the Waycross power outage or the SSC-WREN-QAUG cuts are fixed.
* MCGN, MCGA - The Augusta University primary paths go through the SSC-WREN-QAUG path and are down due to the cut. The backup path for MCGN and MCGA both go through AUG, which has a power outage. We were able to make some modifications to the optical gear to route a wave away from the shelves without power at AUG and bring MCGN and AUG back online. This will need to be undone once things normalize, but they are online for the time being.
* ABAC - Abraham Baldwin Agricultural College is down due to the combination of the CRISP-FITZ cut and SSC-WREN-QAUG cut. Once either one of them is repaired, ABAC should come back online.
* BRU2 - The College of Coastal Georgia is currently online via our metro-e backup circuit. Their primary fiber path is down due to the power outage at Waycross.
* Apogee services - Apogee services to the College of Coastal Georgia and to Abraham Baldwin Agricultural College are down and will come back online when a fiber path to those campuses are restored.
If you have reason to believe that your campus is listed incorrectly (i.e. you do have power), please call our HelpDesk at 706-583-2001.
Sep 28, 2024 - 12:44 EDT
Update - Emergency services are still in the process of clearing roads to get to the WRENS and SSC fiber cuts. There is no ETR at this time.
Sep 27, 2024 - 15:59 EDT
Sep 27, 2024 - 15:59 EDT
Identified - The fiber between Wrens and Augusta is down. This in connection with the Waycross outage is causing the following campus outages:
- Georgia Southern University (GASO1)
- Georgia Southern University - NOC (GASO2)
- East Georgia State College (EGA)
- South Georgia State College (SGA)
- South Georgia State College - Waycross Campus (WAY)
Sep 27, 2024 - 05:56 EDT
- Georgia Southern University (GASO1)
- Georgia Southern University - NOC (GASO2)
- East Georgia State College (EGA)
- South Georgia State College (SGA)
- South Georgia State College - Waycross Campus (WAY)
Sep 27, 2024 - 05:56 EDT
Monitoring - Efforts to resolve all remaining outages are ongoing. Please contact us if you are still without internet access and have not been in contact with ENA.
Phone: 706-583-2001 Email: helpdesk@usg.edu
Oct 10, 2024 - 10:38 EDT
Phone: 706-583-2001 Email: helpdesk@usg.edu
Oct 10, 2024 - 10:38 EDT
Update - There are still widespread power outages and fiber cuts throughout the state of Georgia. If there are internet outages related to fiber cuts, they cannot be repaired until power in the area is restored and repair crews are hands-off.
ENA has been attempting to contact all sites that are currently without service but there are many locations that cannot be reached at this time. If your site currently has power but your internet service is still down and you have not been in contact with ENA, please reach out to us so that we can begin investigation.
Contact: helpdesk@usg.edu or 706-583-2001
Sep 30, 2024 - 14:23 EDT
ENA has been attempting to contact all sites that are currently without service but there are many locations that cannot be reached at this time. If your site currently has power but your internet service is still down and you have not been in contact with ENA, please reach out to us so that we can begin investigation.
Contact: helpdesk@usg.edu or 706-583-2001
Sep 30, 2024 - 14:23 EDT
Identified - Due to Hurricane Helene, the GA DOE K-12 Network is experiencing multiple outages statewide. Most issues are related to power loss, with some fiber cuts expected. ENA will contact local contacts to verify the power status. Restoring power is always the top priority, followed by network and internet services. If you need help, please contact ITS at helpdesk@usg.edu or call 706-583-2001. Thank you for your understanding and cooperation during this time. Stay safe!
Sep 27, 2024 - 06:09 EDT
Sep 27, 2024 - 06:09 EDT
About This Site
The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.
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Scheduled OneUSG Connect Maintenance
Oct 11, 2024 23:15 - Oct 12, 2024 12:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Oct 04, 2024 - 10:32 EDT
Oct 04, 2024 - 10:32 EDT
Scheduled -
OneUSG Connect will be performing maintenance to implement the changes for securing sensitive information. This maintenance will occur on Friday, October 11, 2024, at 11:15 p.m. until Saturday, October 12, 2024, at 12:00 p.m.
Time clocks will be available for use.
Services affected:
- OneUSG Connect
- OneUSG Connect - Careers
Oct 04, 2024 - 10:31 EDT
Time clocks will be available for use.
Services affected:
- OneUSG Connect
- OneUSG Connect - Careers
Oct 04, 2024 - 10:31 EDT
PeachNet Scheduled Firewall Maintenance - Archives Morrow
Oct 14, 2024 16:00-17:00 EDT
Network Support Services (NSS) will perform maintenance to fix a communication issue with the backup management server connection to the firewall. The maintenance should not be service affecting.
This maintenance will occur on Monday, October 14, 2024, from 4:00 p.m. until 5:00 p.m.
Posted on Oct 10, 2024 - 16:16 EDT
This maintenance will occur on Monday, October 14, 2024, from 4:00 p.m. until 5:00 p.m.
Posted on Oct 10, 2024 - 16:16 EDT
PeachNet Scheduled Maintenance - University of North Georgia (NGA) - Georgia State University - Alpharetta (GSUALP)
Oct 15, 2024 22:00 - Oct 16, 2024 10:00 EDT
Zayo will be repairing the fiber between University of North Georgia (NGA) and Georgia State University - Alpharetta (GSUALP). This maintenance will occur from Tuesday, October 15, 2024, at 10:00 p.m. until Wednesday, October 16, 2024, at 10:00 a.m.
No outages are expected, but services will run in protect.
Posted on Oct 03, 2024 - 09:33 EDT
No outages are expected, but services will run in protect.
Posted on Oct 03, 2024 - 09:33 EDT
Peachnet Cloud Backup Service Scheduled Maintenance
Oct 16, 2024 10:00-11:00 EDT
We will be performing an OS upgrade that will affect the PeachNet Cloud Backups Service.
This maintenance will occur on Wednesday, October 16, 2024, from 10:00 a.m. until 11:00 a.m.
Posted on Oct 11, 2024 - 09:53 EDT
This maintenance will occur on Wednesday, October 16, 2024, from 10:00 a.m. until 11:00 a.m.
Posted on Oct 11, 2024 - 09:53 EDT
Scheduled Zayo Maintenance for 56 Marietta St
Oct 21, 2024 22:00 - Oct 22, 2024 10:00 EDT
Zayo will be performing maintenance on the fiber at 56 Marietta and GUC2(Georgia Gwinnett College). This maintenance will occur Monday, October 21, 2024, at 10:00 p.m. until Tuesday, October 22, 2024, at 10:00 a.m.
No outages are expected, but services will run in protect.
Posted on Oct 04, 2024 - 14:49 EDT
No outages are expected, but services will run in protect.
Posted on Oct 04, 2024 - 14:49 EDT
PeachNet Scheduled Accelecom Maintenance - Abraham Baldwin Agricultural College (ABAC)
Oct 25, 2024 23:00 - Oct 26, 2024 07:00 EDT
Accelecom will be repairing OPGW damaged fibers from Thomasville (POP) to Bainbridge, Ga (ABAC).
This maintenance will occur from Friday, October 25, 2024, at 11:00 p.m. until Saturday, October 26, 2024, at 7:00 a.m.
Services affected: Service for the state will run in protect.
Posted on Sep 12, 2024 - 16:38 EDT
This maintenance will occur from Friday, October 25, 2024, at 11:00 p.m. until Saturday, October 26, 2024, at 7:00 a.m.
Services affected: Service for the state will run in protect.
Posted on Sep 12, 2024 - 16:38 EDT
PeachNet Scheduled Accelecom Maintenance - Abraham Baldwin Agricultural College (ABAC)
Oct 26, 2024 23:00 - Oct 27, 2024 07:00 EDT
Accelecom will be repairing OPGW damaged fibers from Thomasville (POP) to Bainbridge, Ga (ABAC).
This maintenance will occur from Saturday, October 26, 2024, at 11:00 p.m. until Sunday, October 27, 2024, at 7:00 a.m.
Services affected: Service for the state will run in protect.
Posted on Sep 12, 2024 - 16:37 EDT
This maintenance will occur from Saturday, October 26, 2024, at 11:00 p.m. until Sunday, October 27, 2024, at 7:00 a.m.
Services affected: Service for the state will run in protect.
Posted on Sep 12, 2024 - 16:37 EDT
PeachNet Scheduled Maintenance - 56M - GUC2
Nov 5, 2024 23:00 - Nov 6, 2024 07:00 EST
Zayo will be repairing the fiber between 56 Marietta St NW Atlanta, GA and GUC2 (Georgia Gwinnett College).
This maintenance will start on Tuesday, November 5, 2024, at 11:00 p.m. until Wednesday, November 6, 2024, at 7:00 a.m.
Circuit: FBDK/1390043/001//ZFS.
Service: No outages are expected, but services will run in protect.
Posted on Oct 09, 2024 - 15:12 EDT
This maintenance will start on Tuesday, November 5, 2024, at 11:00 p.m. until Wednesday, November 6, 2024, at 7:00 a.m.
Circuit: FBDK/1390043/001//ZFS.
Service: No outages are expected, but services will run in protect.
Posted on Oct 09, 2024 - 15:12 EDT