SYSTEMS STATUS
Identified - Information Technology Services (ITS) has identified an issue affecting a number of Active Directory accounts belonging to consultants and external USG employees. Affected customers may not be able to access ITS services using their normal AD credentials.
 
If your account is affected by this issue, you will need to reset your Active Directory password by visiting https://mypassword.bor.usg.edu/pmuser Follow the onscreen prompts and select “Forgot My Password” to proceed. If you have not set up your self-service security questions or have additional questions, please contact the ITS Helpdesk at 706-583-2001 for immediate assistance.”
Jul 28, 10:43 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Blackboard Collaborate ? Operational
G2I Data Warehouse and Business Intelligence ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Bainbridge College Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Bainbridge State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financial Service Operational
GeorgiaFIRST Marketplace Operational
iStrategy Budgetary Reporting System ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
GA DOE K-12 Network ? Operational
INGRESS Registration Sharing System ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
One USG Connect ? Operational
OneUSG Connect - Benefits ? Operational
OneUSG Connect - Time Clock Service ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Bainbridge State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State University Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
UGA Data Center Operational
USO Athens Office Operational
USO Atlanta Office Operational
Valdosta State University Operational
ServiceNow ? Operational
TouchNet ? Operational
USG Identity Proxy ? Operational
USG Technology Store ? Operational
USO Tools Operational
ITS Telephone System ? Operational
USO Exchange ? Operational
USO Skype for Business ? Operational
USO SharePoint ? Operational
USO SSO ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GeorgiaFIRST MarketPlace Scheduled Maintenance Jul 28, 21:00 - Jul 30, 12:00 EDT
The GeorgiaFIRST Marketplace (GFM) portion of the Production environment (FPROD) will be unavailable from Friday, July 28, 2017 at 9:00 p.m. until Sunday, July 30, 2017 at 12:00 p.m. (ET) for the newest JAGGAER release upgrade.
Peoplesoft Financials in FPROD is still available during this downtime; only the GFM portion will be unavailable during this time.
Posted on Jul 24, 15:34 EDT
Information Technology Services (ITS) will be conducting scheduled maintenance on ARCNAS from 10:00 p.m. on Friday, August 4, 2017 until approximately 3:00 a.m. on Saturday, August 5, 2017 (ET). During this period, the ARCNAS service will not be available.
Posted on Jul 25, 15:27 EDT
Past Incidents
Jul 28, 2017
Completed - The scheduled maintenance has been completed.
Jul 28, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) will be testing equipment in the Chattanooga PoP to isolate an optical power loss identified during a previous maintenance. The maintenance will occur from 11:00 p.m. on Thursday, July 27, 2017 until approximately 7:00 a.m. on Friday, July 28, 2017 (ET). No outages are expected, although services on the Northwest Ring will run in protect.
Jul 26, 15:35 EDT
Completed - The scheduled maintenance has been completed.
Jul 28, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 23:00 EDT
Scheduled - Network Support Services (NSS) will be conducting scheduled maintenance on the DOE1 and DOE2 routers. NSS will be updating service policies on both routers. The maintenance will take place from 11:00 p.m. on Thursday, July 27, 2017 until approximately 3:00 a.m. on Friday, July 28, 2017 (ET).
No outages are expected.
Jul 25, 15:31 EDT
Completed - The scheduled maintenance has been completed.
Jul 28, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 23:00 EDT
Scheduled - ITS will be conducting scheduled maintenance at Bainbridge State College from 11:00 p.m. Thursday, July 27, 2017 until approximately 3:00 a.m. Friday, July 28, 2017 (ET). During this period, users will experience a loss of internet connectivity.

Sites affected:

- Bainbridge State College

- Bainbridge College Early County
Jul 19, 10:43 EDT
Jul 27, 2017
Completed - The scheduled maintenance has been completed.
Jul 27, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 23:00 EDT
Scheduled - Georgia Public Web will be replacing a damaged section of fiber near Forsyth, Georgia from 11:00 p.m. Wednesday July 26, 2017 until approximately 7:00 a.m. Thursday July 27, 2017 (ET). Services will run in protect and no outages are expected.
Jul 20, 16:30 EDT
Jul 26, 2017
Completed - The scheduled maintenance has been completed.
Jul 26, 12:44 EDT
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on OneUSG Connect (HPROD) from 12:00 p.m. on Wednesday, July 26, 2017 until approximately 1:00 p.m. ET. During this time, OneUSG Connect (HPROD) will not be available. KABA Time Clocks and OneUSG Connect Benefits will still be available for use.
Jul 26, 09:00 EDT
Completed - The scheduled maintenance has been completed.
Jul 26, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be conducting scheduled maintenance in Chattanooga from 11:00 p.m. Tuesday, July 25, 2017 until approximately 3:00 a.m. Wednesday, July 26, 2017 (ET). No outages are expected.
Jul 25, 13:21 EDT
Completed - The scheduled maintenance has been completed.
Jul 26, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on Domain Controllers from 11:00 p.m. on Tuesday, July 25, 2017 until approximately 12:30 a.m. on Wednesday, July 26, 2017 (ET). No services should be affected.
Jul 24, 09:19 EDT
Jul 25, 2017
Completed - The scheduled maintenance has been completed.
Jul 25, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 23:00 EDT
Scheduled - CCG and NSS will be conducting scheduled maintenance in Chattanooga from 11:00 p.m. Monday July 24, 2017, until approximately 3:00 a.m. Tuesday July 25, 2017 (ET). No outages are expected.
Jul 21, 16:27 EDT
Jul 23, 2017
Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 12:00 EDT
Scheduled - ITS will be conducting scheduled maintenance on Data Services from 12:00 p.m. on Saturday, July 22, 2017 until approximately 7:00 a.m. on Sunday, July 23, 2017 (ET). During this period, users will not be able to access Financial Data Mart, Human Resource Data Mart, Degrees & Majors Authorized, FICE/High School Application and External Site Code Application.
Jul 19, 10:25 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 EDT
Scheduled - ITS will be conducting scheduled maintenance on Domain Controllers from 11:00 p.m. on Saturday, July 22, 2017 until approximately 12:30 a.m. on Sunday, July 23, 2017 (ET). No services should be affected.
Jul 20, 15:42 EDT
Jul 22, 2017
Completed - The scheduled maintenance has been completed.
Jul 22, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 23:00 EDT
Scheduled - ITS will be conducting scheduled maintenance to upgrade Georgia Gwinnett College Recruit system from 10:00 p.m. on Friday, July 21, 2017 until approximately 12:00 p.m. on Saturday, July 22, 2017 (ET). During this period, Georgia Gwinnett College users will not be able to access the Recruit system.
Jul 20, 16:21 EDT
Completed - The scheduled maintenance has been completed.
Jul 22, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 00:00 EDT
Scheduled - ITS will be conducting scheduled maintenance on INGRESS from 12:01 a.m. until approximately 7:00 a.m. (ET) on Saturday, July 22, 2017. During this period, instructors and administrators will not be able to access INGRESS.
Jul 21, 10:48 EDT
Jul 21, 2017
Completed - The scheduled maintenance has been completed.
Jul 21, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 08:00 EDT
Scheduled - ITS will be conducting scheduled maintenance on PeachNet Virtual Data Center (VDC) from 8:00 a.m. on Friday, July 21, 2017 to until approximately 12:00 p.m. (ET). During this period, administrators will not be able to access the VDC interface for managing their VDC environments. Virtual machines (VMs) and VM guests will not be affected during this maintenance.
Jul 19, 14:02 EDT
Completed - The scheduled maintenance has been completed.
Jul 21, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:00 EDT
Scheduled - Scheduled - ITS will be conducting scheduled maintenance at Albany State University from 11:00 p.m. Thursday, July 20, 2017 until approximately 3:00 a.m. Friday, July 21, 2017 (ET). During this period, Multiple sites will experience a loss of internet connectivity.

Sites affected:

- Albany State University - West Campus
- Albany Technical College
- Augusta University - Albany
- Cordele Center
Jul 13, 15:36 EDT
Jul 20, 2017
Completed - The scheduled maintenance has been completed.
Jul 20, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 22:00 EDT
Scheduled - ITS will be conducting an unscheduled maintenance to the GeorgiaVIEW QPROD Online Learning Environment from 10:00 p.m. until approximately 11:59 p.m. on Wednesday, July 19, 2017 (ET). This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted to the USG Services Status Page (http://status.usg.edu).

USG Institutions affected by this maintenance are:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community
Jul 19, 14:12 EDT
Jul 19, 2017
Resolved - ITS has confirmed that GoVIEW Telephones are functioning normally at this time.

In the event that you experience any further issues with GoVIEW Telephones, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jul 19, 08:27 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of an telephone issue with GoVIEW. For eMajor and eCampus students, the phone support lines are currently unavailable. If you need assistance, please contact ecore@westga.edu or emajor@westga.edu. Additional information will be posted here when it becomes available.
Jul 18, 10:38 EDT
Jul 18, 2017
Completed - The scheduled maintenance has been completed.
Jul 18, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 13:00 EDT
Scheduled - ITS will be conducting scheduled maintenance on OneUSG Connect (HPROD) from 1:00 p.m. on Tuesday, July 18, 2017 until approximately 2:30 p.m. During this time, OneUSG Connect (HPROD) will not be available. KABA Time Clocks and OneUSG Connect Benefits will still be available for use.
Jul 18, 11:28 EDT
Resolved - ITS has confirmed that ProQuest is functioning normally at this time.

In the event that you experience any further issues with [COMPONENT], please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jul 18, 13:50 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with the ProQuest Database. Affected users will not be able to access the following resources:

- ProQuest Platform (PQP)
- SIRS products
- Ancestry Library Edition
- HeritageQuest

The following resources are available:

- Ebook Central
- ProQuest Research Assistant
- Statistical Abstract of the United States
- Chadwyck-Healey products

Additional information will be posted here when the issues are confirmed.
Jul 18, 10:48 EDT
Jul 17, 2017
Resolved - ITS has confirmed that all Blackboard Collaborate issues have been resolved and the system is functioning normally.
Jul 17, 12:20 EDT
Investigating - Blackboard Collaborate System Operations is currently investigating reports of issues with Blackboard Collaborate Web Conferencing. Blackboard Collaborate Ultra users on US-hosted SAS are currently unable to connect to sessions. Updates will be posted as they become available.
Jul 17, 11:43 EDT
Jul 16, 2017
Completed - The scheduled maintenance has been completed.
Jul 16, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on Exchange from 11:00 p.m. on Saturday, July 15, 2017 to approximately 12:00 a.m. on Sunday, July 16, 2017 (ET). During this period, affected users will be unable to access their @usg.edu email accounts.
Jul 10, 10:58 EDT
Jul 15, 2017
Completed - The scheduled maintenance has been completed.
Jul 15, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 21:01 EDT
Scheduled - ITS will be conducting scheduled maintenance on GeorgiaFIRST PeopleSoft (FPROD) from 9:00 p.m. on Friday, July 14, 2017 to approximately 7:00 a.m.(ET) Saturday, July 15, 2017 to apply GeorgiaFIRST PeopleSoft Financials Update 5.27. During this period, GeorgiaFIRST PeopleSoft (FPROD) will not be available.

Systems Affected:

- GeorgiaFIRST PeopleSoft Financials production (FPROD)
- PSQUEST access
- GeorgiaFIRST Marketplace access
Jul 14, 12:35 EDT