SYSTEMS STATUS

Malicious Email Alert: Subject Line "Urgent Request"
Investigating - USG Cybersecurity has received multiple reports of a suspicious email message sent to USO employees. This message has the subject line, "Urgent Request" and may appear to be from someone you know. The body of the message contains the following text:

"From: Denley Tristan [REDACTED@gmail.com]
Sent: Wednesday, January 22, 2020 5:13 PM
Subject: Urgent Request


Hello,



I need iTunes gift cards to send out to a client, do you have access to any corporate card? If so, let me know if you can get it now and I can advise the quantity and domination.


Thanks
Regards.



Denley Tristan"

These email messages are not legitimate. Please do not open any attachments or click on any embedded link. They could be used to compromise your account credentials and allow intruders access to confidential information. If you receive a message having these characteristics, please delete the message.
Jan 23, 09:59 EST
GALILEO: USG Institutions Access to EBSCO eBooks via Primo/OpenAthens
Investigating - USG Library users may encounter a 500 Internal Server Error when accessing an EBSCO eBook title via Primo.

The linking issue (500 Internal Server Error) with EBSCO article databases is fully resolved. While the issue with article databases is resolved, the root cause of the problem is still under investigation by EBSCO and OpenAthens. Please contact us if you notice any issues with access to databases or article content: https://www.galileo.usg.edu/contact/

The solution applied by EBSCO repaired access to article databases, but negatively impacted access to EBSCO eBooks via Primo.

EBSCO Support is aware of this issue, and is currently investigating.

The workaround in this case is to search for and access the title directly in the appropriate eBook database.

We apologize for the inconvenience, and will post an update when issues are resolved.
Jan 22, 14:49 EST

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Degraded Performance
GALILEO ? Degraded Performance
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – KABA Time Clocks ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GeorgiaVIEW Maintenance for QPROD and XPROD - NOT SERVICE AFFECTING Jan 23, 21:00 - Jan 24, 09:00 EST
D2L will be conducting non-service affecting maintenance to update the GeorgiaVIEW QPROD and XPROD Online Learning Environments to version 20.20.1 from Thursday January 23, 2020 at 9:00 p.m. until Friday January 24, 2020 at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here.

In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG Institutions affected by this maintenance are:

QPROD:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community

XPROD:

* Abraham Baldwin Agricultural College
* Clayton State University
* College of Coastal Georgia
* Columbus State University
* Competency Based Education
* Dalton State College
* East Georgia State College
* Fort Valley State University
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
* Georgia Southern University
* Georgia Southwestern State University
* Georgia State University
* Middle Georgia State University
* University of North Georgia
* University of West Georgia
* USG Human Resources Office of Organizational Development
* USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
* Valdosta State University
Posted on Jan 23, 13:56 EST
Avaya Telephone System Scheduled Maintenance Jan 23, 21:00 - Jan 24, 07:00 EST
Network Support Services (NSS) along with Avaya will perform a phone system and voicemail upgrade. from Thursday January 23, 2020 at 9:00 p.m. until Friday January 24, 2020 at 7:00 a.m. This work will be service affecting. Phones and voicemail will intermittently be out of service for the duration of this maintenance.

Services affected:
- USO Athens (DB300)
- USO Atlanta
- Georgia Public Library Service (GPLS)
- Georgia Archives
- Georgia Libraries for Accessible Statewide Services (GLASS)

If you experience issues with making a call to the ITS Helpdesk main line (706-583-2001) during this maintenance, please send an email to: helpdesk@usg.edu or if your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.
Posted on Jan 22, 09:11 EST
OneUSG Connect Scheduled Maintenance - HPROD and Careers Applicant Portal Jan 24, 17:00 - Jan 25, 07:00 EST
The OneUSG Connect HPROD (Production) database will be unavailable for scheduled maintenance. This maintenance will occur from Friday, January 24, 2020 at 5:00 p.m. until Saturday, January 25, 2020 at 7:00 a.m.

During this time, OneUSG Connect and OneUSG Connect - Careers will not be available. KABA Time Clocks and OneUSG Connect - Benefits will be available for use.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
Posted on Jan 21, 10:26 EST
Scheduled BlueCat Server Maintenance Jan 24, 21:30 - Jan 25, 07:00 EST
Information Technology Services (ITS) will be upgrading the IPAM system. If you have any DNS changes that need to be made on Friday, please make them prior to this maintenance.

This maintenance is not expected to be DNS service affecting.
Posted on Jan 23, 11:18 EST
Data Warehouse and Business Intelligence Maintenance - Production Database Downtime Jan 24, 23:00 - Jan 25, 07:00 EST
The Data Warehouse (production) will be offline for maintenance during the window scheduled for Friday, January 24, 2020 beginning at 11:00 p.m. and may remain unavailable until Saturday, January 25, 2020 at 7:00 a.m.

During this time, services will be unavailable.

The following applications will not be available during this scheduled maintenance window:

• Cognos Business Intelligence & Reporting Application
• APEX Data Collection Application
• Degrees & Majors Authorized
• HS/FICE Translation
• External Site Codes
• Oracle Database
Posted on Jan 21, 11:28 EST
PeachNet Scheduled Router Maintenance - Kennesaw State University Jan 24, 23:00 - Jan 25, 07:00 EST
Network Support Services (NSS) will be rebooting the Kennesaw (KEN.rtr) and Kennesaw Marietta Campus (SPSU.rtr) routers to address software related bugs. This maintenance will occur on Friday, January 24, 2020 from 11:00 p.m. until Saturday, January 25, 2020 at 7:00 a.m.

Services at Kennesaw and Kennesaw Marietta Campus will be impacted during the reload. Service impact duration should be less than 30 minutes.
Posted on Jan 23, 10:22 EST
University of Georgia Campus Network Maintenance Jan 25, 06:00-23:59 EST
The University of Georgia (UGA) will be performing maintenance on their campus network on Saturday, January 25, 2020, from 6:00 a.m. until 11:59 p.m. As a result, there will be intermittent network outages at GIL and GALILEO Data Centers throughout the day.

The following GIL services may be intermittently affected:

* GIL and GIL-Find redirects (example: gilfind.gsu.edu, gilfind.ggc.edu, gil. ) may function intermittently.
* New Titles List & API
* Alma Catalog Error form
* Alma Patron Loads integration (Please do not try to load patrons during the maintenance window)
* Institutional Billing
* Voyager Access Reports (Historical reports from Voyager)
* GIL Web Reports (Historical reports from Voyager)

Alma/Primo will not be impacted, as these are hosted by Ex Libris.

Other non-GIL resources that may be impacted:

* Digital Library of Georgia (DLG) (https://dlg.usg.edu/)
* DLG Hosted Collections
* Civil Rights Digital Library (CRDL) (http:// http://crdl.usg.edu)
* Civil War in the American South (http:// http://american-south.org)
* Georgia Historic Newspapers (https://gahistoricnewspapers.galileo.usg.edu/)
* GeorgiaInfo (https://georgiainfo.galileo.usg.edu/)

Note that the GALILEO portal will not be impacted. (https://www.galileo.usg.edu/)

GALILEO News and System Status Announcements are now available via RSS feed. Please consider subscribing via the links below:

* News: http://about.galileo.usg.edu/news/
* System Status Announcements: http://status.galileo.usg.edu
Posted on Jan 23, 11:08 EST
PeachNet Scheduled Fiber Maintenance - Alpharetta Fiber Ring Feb 11, 00:01-05:00 EST
Zayo Telecom will be performing fiber maintenance on the Alpharetta Fiber Ring on Tuesday, February 11, 2020 at 12:01 a.m. until 5:00 a.m. No outages are expected during this time, but services on the Alpharetta Fiber Ring will run in protect mode.
Posted on Jan 10, 09:24 EST
OneUSG Connect Scheduled Maintenance - HPROD and Careers Applicant Portal Feb 15, 08:00 - Feb 16, 08:00 EST
The OneUSG Connect HPROD (Production) database will be unavailable for scheduled maintenance. This maintenance will occur from Saturday, February 15, 2020 at 8:00 a.m. until Sunday, February 16, 2020 at 8:00 a.m.

During this time, OneUSG Connect and OneUSG Connect - Careers will not be available. KABA Time Clocks and OneUSG Connect - Benefits will be available for use.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
Posted on Jan 21, 10:34 EST
Past Incidents
Jan 23, 2020
Fiber Maintenance between Forsyth and Macon
Completed - The scheduled maintenance has been completed.
Jan 23, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 23:00 EST
Scheduled - Georgia Public Web (GPW) will be performing fiber maintenance between Forsyth and Macon on Wednesday, January 22, 2020 from 11:00 p.m. until Thursday, January 23, 2020 at 6:00 a.m. GPW fiber vendors will be replacing a damaged section of OPGW aerial fiber between Forsyth and Macon. Several services will run in protect.

Services affected: None
Jan 15, 10:41 EST
Jan 22, 2020
PeachNet Network Scheduled DWDM Maintenance
Completed - The scheduled maintenance has been completed.
Jan 22, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 23:01 EST
Scheduled - Network Support Services (NSS), Communications Consulting Group (CCG), and ADVA Optical Networking will be working on repairing optical services. This maintenance will occur on Tuesday, January 21, 2020 at 11:00 p.m. until Wednesday, January 22, 2019 at 7:00 a.m. No outages are expected.

Sites affected: None
Jan 21, 15:40 EST
Jan 21, 2020
Malicious Email Alert: Subject Line "Urgent Task"
Resolved - This incident has been resolved.
Jan 21, 16:34 EST
Identified - USG Cybersecurity has received multiple reports of a suspicious email message sent to USO employees. This message has the subject line, Urgent Task and may appear to be from someone you know. The body of the message contains the following text:

From: Steve Wrigley
Sent: Thursday, January 16, 2020 4:01 PM
To:
Subject: Urgent Task



Hi,
There's an urgent task which requires an immediate attention. Kindly send in your cell number for details.

Regards,
Dr. Steve Wrigley
Chancellor
University System of Georgia

These email messages are not legitimate. Please do not open any attachments or click on any embedded link. They could be used to compromise your account credentials and allow intruders access to confidential information. If you receive a message having these characteristics, please delete the message.

If you have additional questions or concerns, please contact the ITS Service Desk at 706-583-2001, or by email at helpdesk@usg.edu.
Jan 16, 16:40 EST
GALILEO Issues Reported - Issues with Access to EBSCO Content via OpenAthens: 500 Internal Server Error
Resolved - We are pleased to report the EBSCO linking issue for the institutions live on OpenAthens is now resolved.

GALILEO staff tested links across institutions and checked EBSCO linking configurations in EBSCO and OpenAthens administration accounts. Links are now working properly and the linking syntax is properly configured. The issue is now resolved.

If an isolated linking issue persists, or if any other linking issue is identified, please report it to GALILEO support as soon as possible: https://www.galileo.usg.edu/contact/
Jan 21, 16:33 EST
Update - Since last Tuesday, January 14, users have experienced an access issue when trying to access EBSCO content, including the EBSCO Discovery Service, via OpenAthens.

For some institutions using Alma/Primo, linking to EBSCO content is not functioning properly (USG, TCSG pilot sites).

In all cases, users are seeing a “500 Internal Server Error” message when attempting to access EBSCO resources. We apologize for the inconvenience.

GALILEO Support was notified earlier today that a repair was made to the EBSCO linking syntax in OpenAthens.
As of Noon today, the repair is in production, and GALILEO and EBSCO support will begin testing.

Although a repair is now in place, users may still encounter issues. Workarounds are available as follows:

A Library Staff workaround was sent out to the GALILEO listserv.

Library Patrons: Users can also workaround the issue by accessing GALILEO via your institutional GALILEO password.

Go into GALILEO:
https://galileo.usg.edu
Then access GALILEO via the GALILEO password for your institution. You should then be able to access EBSCO resources via the A-Z List on GALILEO.
Jan 21, 13:28 EST
Identified - For institutions live on OpenAthens, when using EBSCO products including the products below, users may experience a 500 Internal Server Error.

- EBSCO Databases
- EDS / GALILEO Search
- Links to EBSCO content via GIL/Alma/Primo


EBSCO and OpenAthens are aware of the issue, and work is underway to solve the problem.

A Library Staff workaround was just sent out to the GALILEO listserv.

Library Patrons can use the workaround below:

Go into GALILEO:
https://galileo.usg.edu
Then access GALILEO via the GALILEO password for your institution. You should then be able to access EBSCO resources via the A-Z List on GALILEO.

We apologize for the inconvenience, and will post an update when issues are resolved.
Jan 19, 16:40 EST
Jan 20, 2020

No incidents reported.

Jan 18, 2020
Scheduled System Maintenance for GeorgiaFIRST Financials: Release 5.52
Completed - The scheduled maintenance has been completed.
Jan 18, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 23:00 EST
Scheduled - GeorgiaFIRST PeopleSoft Financials Update 5.52 is scheduled to be applied on Friday, January 17, 2020 at 11:00 p.m. until Saturday, January 18, 2020 at 7:00 a.m. For this update to be applied, the Production database (FPROD) will be shut down and will remain unavailable until the end of the maintenance period.

The following applications will not be available during this scheduled maintenance window:

- GeorgiaFIRST PeopleSoft Financials production (FPROD) Augusta
- PSQUEST access
- GeorgiaFIRST Marketplace access
- Expenses and ePro Self-Service Portal
Jan 13, 14:32 EST
Jan 17, 2020
GeorgiaView Access Issues Reported - Fort Valley State University
Resolved - Fort Valley State University has confirmed that SSO login is functioning normally at this time. In the event that you experience any further issues with GeorgiaVIEW access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 17, 22:28 EST
Monitoring - Fort Valley State University experienced an issue with SSO from 4:35 p.m. to 6:04 p.m. today. Fort Valley State University has restored full functionality of the SSO login issues. We will continue to monitor this system for stability. If you are still experiencing login issues at Fort Valley State University, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 16, 18:54 EST
PeachNet Network Scheduled DWDM Maintenance - Athens and Northwest Rings
Completed - The scheduled maintenance has been completed.
Jan 17, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 23:01 EST
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be repairing DWDM services on the Athens and Northwest rings. This maintenance will occur on Thursday, January 16, 2020 at 11:00 p.m. until Friday, January 17, 2020 at 7:00 a.m.

No outages are expected.
Jan 13, 15:21 EST
Jan 16, 2020
PeachNet Scheduled Maintenance - Georgia Student Finance Commission (GSFC)
Completed - The scheduled maintenance has been completed.
Jan 16, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:00 EST
Scheduled - Network Support Services (NSS) will be migrating GSFC from an existing metro-e circuit to a new metro-e circuit with a new vendor. This maintenance will occur on Thursday, January 16, 2020 from 6:00 a.m. until 9:00 a.m. Services will be interrupted as the transition takes place.
Jan 13, 15:16 EST
Information Technology Services (ITS) Emergency Maintenance - Windows Operating System (OS) Maintenance
Completed - The scheduled maintenance has been completed.
Jan 16, 07:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:01 EST
Scheduled - ITS will be conducting emergency Windows Operating System maintenance tonight, Wednesday, January 15, 2020, at 11:00 p.m. (9:00 p.m. for non-production services) until Thursday, January 16, 2020, at 7:00 a.m. During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence – Authentication
- EBOR - PPV
- Georgia Archives:
*Content Manager
*Finding Aids
*Historical Organizations Directory
*Virtual Vault
- GeorgiaBEST Banner Managed Services – Axiom ONLY
- MOVEit Managed File Transfer (files.usg.edu)
- TeamMate Audit Management System
- USO Active Directory
- USG Foundation Accounting Service
- USO VPN
Jan 15, 16:29 EST
PeachNet Scheduled Maintenance - Internet2 (I2) in Atlanta
Completed - The scheduled maintenance has been completed.
Jan 16, 07:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:01 EST
Scheduled - Internet2 (I2) engineers are performing maintenance in Atlanta. This maintenance will occur on Wednesday, January 15, 2020 at 11:00 p.m. until Thursday, January 16, 2020 at 7:00 a.m. Outages, brief latency and/or sub-optimal routing for the PeachNet I2 peering is expected during the maintenance window. Other PeachNet peerings will be unaffected.


Sites/service affected: PeachNet peering with SoX Internet2
Jan 15, 10:43 EST
PeachNet Scheduled Maintenance - Intellicenter UGA Gwinnett Campus (UINT.RTR)
Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:00 EST
Scheduled - Network Support Services (NSS) will be migrating UINT from an existing metro-e circuit to a new metro-e circuit with a new vendor. This maintenance will occur on Wednesday, January 15, 2020 from 10:00 p.m. until Thursday, January 16, 2020 at 6:00 a.m. Services will be interrupted as the transition takes place.
Jan 13, 15:14 EST
Jan 15, 2020
Avaya Emergency Telephone System Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 21:01 EST
Scheduled - Network Support Services (NSS) along with Avaya will be performing a data sync between elements of the phone system. This will occur on Tuesday, January 14, 2020 at 9:00 p.m. until Wednesday, January 15, 2020 at 7:00 a.m.

Services affected: Conference room units at the System Office
Jan 14, 17:01 EST
PeachNet Scheduled Maintenance - Internet2 (I2) in Atlanta
Completed - The scheduled maintenance has been completed.
Jan 15, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:00 EST
Scheduled - Internet2 (I2) engineers are performing maintenance in Atlanta. This maintenance will occur on Tuesday, January 14, 2020 at 11:00 p.m. until Wednesday, January 15, 2020 at 7:00 a.m. Outages, brief latency and/or sub-optimal routing for the PeachNet I2 peering is expected during the maintenance window. Other PeachNet peerings will be unaffected.


Sites/service affected: PeachNet peering with SoX Internet2
Jan 14, 16:21 EST
PeachNet Network Scheduled DWDM Maintenance - Athens and Northwest Rings
Completed - The scheduled maintenance has been completed.
Jan 15, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:00 EST
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be repairing DWDM services on the Athens and Northwest rings. This maintenance will occur on Tuesday, January 14, 2020 at 11:00 p.m. until Wednesday, January 15, 2020 at 7:00 a.m.

No outages are expected.
Jan 13, 15:19 EST
Systems Support Services Maintenance - Domain Controllers
Completed - The scheduled maintenance has been completed.
Jan 15, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:00 EST
Scheduled - Systems Support Services (SSS) will be conducting maintenance on the Domain Controllers on Tuesday, January 14, 2020 at 11:00 p.m. until Wednesday, January 15, 2020 at 6:00 a.m.

This maintenance is expected to be non-service affecting.
Jan 14, 16:26 EST
Jan 14, 2020
OneUSG Connect Issue Affecting Queries and MSS Transactions
Resolved - Information Technology Services (ITS) has confirmed that the issue affecting queries and MSS transactions has been resolved and the system is functioning normally at this time.

If you have questions or concerns, please contact OneUSG Connect Support at: oneusgsupport@usg.edu.
Jan 14, 13:42 EST
Investigating - The process that refreshes Personal Data failed last night so any queries that utilize the Personal_Data table will produce inaccurate results. Manager Self Service is not returning any results or direct reports. There is no workaround at this time.

The OneUSG Connect Support team is working diligently to fix this issue, and will update as information is available.

If you have questions or concerns, please contact OneUSG Connect Support at: oneusgsupport@usg.edu.
Jan 14, 11:09 EST
Systems Support Services Maintenance - Domain Controllers
Completed - The scheduled maintenance has been completed.
Jan 14, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:01 EST
Scheduled - Systems Support Services (SSS) will be conducting upgrades to the Domain Controllers and Data Warehouse on Monday, January 13, 2020 at 11:00 p.m. until Tuesday, January 14, 2020 at 6:00 a.m.

This maintenance is expected to be non-service affecting.
Jan 13, 10:58 EST
Jan 13, 2020
GeorgiaView Access Issues Reported - University of Georgia
Resolved - After monitoring the situation, Enterprise Information Technology Services (EITS) has confirmed the stability of applications using sso.uga.edu. The system should continue operating normally.

In the event that you experience any further issues with the Single Sign-On system, please contact the EITS Help Desk at 706-542-3106 or email helpdesk@uga.edu.
Jan 13, 09:19 EST
Monitoring - The Single Sign-On system has been updated and should be operable. Enterprise Information Technology Services (EITS) personnel continue to work with the vendor to monitor and resolve any lingering issues. If you experience any problems logging into campus applications, please contact the EITS Help Desk at 706-542-3106 or email helpdesk@uga.edu.
Jan 7, 16:13 EST
Investigating - Enterprise Information Technology Services (EITS) is currently investigating reports of errors from some applications using sso.uga.edu which may affect GeorgiaView access at the University of Georgia. Affected users may be unable to login to GeorgiaView. EITS is reviewing the systems and will update the status as more details are known.
Jan 7, 10:17 EST
OneUSG Connect Maintenance - HPRE
Completed - The scheduled maintenance has been completed.
Jan 13, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 31, 17:00 EST
Scheduled - OneUSG Connect HPRE will be unavailable for maintenance. This maintenance will occur from Tuesday, December 31, 2019 at 5:00 p.m. until Monday, January 13, 2020 at 8:00 a.m. During this time, OneUSG Connect (HPRE) will not be available.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
Dec 31, 10:46 EST
Jan 12, 2020

No incidents reported.

Jan 11, 2020
Systems Support Services Maintenance - Domain Controllers
Completed - The scheduled maintenance has been completed.
Jan 11, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 23:00 EST
Scheduled - Systems Support Services (SSS) will be conducting upgrades to the Domain Controllers on Friday, January 10, 2020 at 11:00 p.m. until Saturday, January 11, 2020 at 6:00 a.m.

This maintenance is expected to be non-service affecting.
Jan 10, 11:28 EST
Jan 10, 2020
GeorgiaView Access Issues Reported - Georgia Gwinnett College
Resolved - Georgia Gwinnett College has confirmed that SSO login is functioning normally at this time. In the event that you experience any further issues with GeorgiaVIEW access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 10, 16:29 EST
Monitoring - Georgia Gwinnett College has restored full functionality of the SSO login. We will continue to monitor this system for stability. If you are still experiencing login issues at Georgia Gwinnett College, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 10, 14:06 EST
Investigating - Information Technology Services (ITS) is currently investigating possible SSO login issues at Georgia Gwinnett College. Affected users may be experiencing problems logging into GeorgiaVIEW. Additional information will be posted here when it becomes available.
Jan 10, 09:41 EST
PeachNet Scheduled Maintenance - University of North Georgia
Completed - The scheduled maintenance has been completed.
Jan 10, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 23:01 EST
Scheduled - Network Support Services (NSS) will be adding new circuits for NGA.BB and NGAL.RTR into the PeachNet OSPF routing configuration. This maintenance will occur on Thursday, January 09, 2020 from 11:00 p.m. until Friday, January 10, 2020 at 7:00 a.m.

Services Affected: None
Jan 7, 15:38 EST
PeachNet Scheduled Router Maintenance - Clayton State University and Georgia Archives
Completed - The scheduled maintenance has been completed.
Jan 10, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 20:01 EST
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be upgrading the CLA.RTR PeachNet router. This maintenance will occur on Thursday, January 09, 2020 from 8:00 p.m. until Friday, January 10, 2020 at 2:00 a.m. Network services to Clayton State University and the Georgia Archives will be unavailable while the router is replaced.
Jan 7, 15:28 EST
Jan 9, 2020
GeorgiaVIEW QPROD and XPROD Intermittent Brightspace Email Issues
Resolved - After monitoring the situation, D2L has confirmed the stability of Brightspace email in the GeorgiaVIEW QPROD and XPROD Brightspace/D2L Online Learning Environment. The approximate impact timings were Thursday, January 9, 2020 from 10:00 a.m. until 11:00 a.m. ET. The exact timings will be provided by D2L in a pending post-mortem. The system should continue operating normally.

In the event that you experience any further issues with Brightspace email messages, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 9, 16:30 EST
Monitoring - D2L has restored full functionality of the GeorgiaVIEW QPROD and XPROD Brightspace/D2L Online Learning Environment. We will continue to monitor this system for stability. If you are still experiencing issues with Brightspace email messages, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 9, 11:39 EST
Investigating - Information Technology Services (ITS) is currently investigating reports of Brightspace email issues with the GeorgiaVIEW QPROD and XPROD Brightspace/D2L Online Learning Environment. Affected users may be experiencing intermittent availability of Brightspace email and/or a delay in receiving Brightspace email messages. D2L technical teams are actively working to resolve. Users at the following Institutions and organizations may be affected:

QPROD:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community

XPROD:

* Abraham Baldwin Agricultural College
* Clayton State University
* College of Coastal Georgia
* Columbus State University
* Competency Based Education
* Dalton State College
* East Georgia State College
* Fort Valley State University
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
* Georgia Southern University
* Georgia Southwestern State University
* Georgia State University
* Middle Georgia State University
* University of North Georgia
* University of West Georgia
* USG Human Resources Office of Organizational Development
* USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
* Valdosta State University

Additional information will be posted here when the issues are confirmed.
Jan 9, 11:17 EST
GeorgiaView Access Issues Reported - Clayton State University
Resolved - Clayton State University has confirmed that SSO/LDAP login is functioning normally at this time.

In the event that you experience any further issues with GeorgiaVIEW access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 9, 10:56 EST
Monitoring - Clayton State University briefly experienced an issue with SSO/LDAP. Clayton State University has restored full functionality of the SSO/LDAP login issues. We will continue to monitor this system for stability. If you are still experiencing login issues at Clayton State University, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 8, 03:19 EST
Systems Support Services Maintenance - Domain Controllers
Completed - The scheduled maintenance has been completed.
Jan 9, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 23:00 EST
Scheduled - Systems Support Services (SSS) will be conducting upgrades to the Domain Controllers on Wednesday, January 08, 2020 at 11:00 p.m. until Thursday, January 09, 2020 at 6:00 a.m.

This maintenance is expected to be non-service affecting.
Jan 8, 14:34 EST
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