SYSTEMS STATUS
All Systems Operational

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Blackboard Collaborate   ? Operational
G2I Data Warehouse and Business Intelligence   ? Operational
GAfutures   ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO   ? Operational
GIL   ? Operational
GIL Express   ? Operational
Georgia Archives ? Operational
ARCNAS   ? Operational
Finding Aids   ? Operational
Historical Organizations Directory   ? Operational
Virtual Vault   ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College   Operational
Albany State University   Operational
Armstrong State University   Operational
Atlanta Metropolitan State College   Operational
Bainbridge State College   Operational
Dalton State College   Operational
Fort Valley State University   Operational
Georgia Gwinnett College   Operational
Georgia Southwestern State University   Operational
Savannah State University   Operational
South Georgia State College   Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College   Operational
Armstrong State University   Operational
Atlanta Metropolitan State College   Operational
Bainbridge State College   Operational
College of Coastal Georgia   Operational
Columbus State University   Operational
Dalton State College   Operational
Fort Valley State University   Operational
Georgia Gwinnett College   Operational
Georgia Southwestern State University   Operational
Savannah State University   Operational
South Georgia State College   Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financial Service   Operational
GeorgiaFIRST Marketplace   Operational
iStrategy Budgetary Reporting System   ? Operational
TeamMate Audit Management System   ? Operational
Georgia ONmyLINE   ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD)   Operational
GeorgiaVIEW Online Learning Environment (XPROD)   Operational
GA DOE K-12 Network   ? Operational
INGRESS Registration Sharing System   ? Operational
MOVEit Managed File Transfer   ? Operational
OneUSG Connect ? Operational
One USG Connect   ? Operational
OneUSG Connect - Benefits   ? Operational
OneUSG Connect - Time Clock Service   ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center   ? Operational
PeachNet Cloud Backup   ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College   Operational
Albany State University   Operational
Armstrong State University   Operational
Atlanta Metropolitan State College   Operational
Augusta University   Operational
Bainbridge State College   Operational
Clayton State University   Operational
College of Coastal Georgia   Operational
Columbus State University   Operational
Dalton State University   Operational
East Georgia State College   Operational
Fort Valley State University   Operational
Georgia Archives   Operational
Georgia College & State University   Operational
Georgia Department of Audits   Operational
Georgia Department of Transportation   Operational
Georgia Gwinnett College   Operational
Georgia Highlands College   Operational
Georgia Institute of Technology   Operational
Georgia Law Reapportionment Office   Operational
Georgia Public Library Service   Operational
Georgia Southern University   Operational
Georgia Southwestern State University   Operational
Georgia State University   Operational
Georgia Student Finance Commission   Operational
Gordon State College   Operational
Kennesaw State University   Operational
Middle Georgia State University   Operational
Savannah State University   Operational
South Georgia State College   Operational
University of Georgia   Operational
University of North Georgia   Operational
University of West Georgia   Operational
UGA Data Center   Operational
USO Athens Office   Operational
USO Atlanta Office   Operational
Valdosta State University   Operational
ServiceNow   ? Operational
TouchNet   ? Operational
USG Identity Proxy   ? Operational
USG Technology Store   ? Operational
USO Tools Operational
ITS Telephone System   ? Operational
USO Exchange   ? Operational
USO Skype for Business   ? Operational
USO SharePoint   ? Operational
USO SSO   ? Operational
Web Services (www.usg.edu)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Information Technology Services (ITS) will be conducting scheduled maintenance of PSQUEST on Wednesday, October 18, 2017 from 5:00 P.M. until approximately 6:00 P.M. (ET). During this period, PSQUEST access to FPROD and FPLAY may be unavailable. (FPROD and FPLAY will still be available for web access.)

New passwords will be applied to all GeorgiaFIRST PSQUEST accounts as of the end of this maintenance. The PSQUEST account is used for a database level connection to the PeopleSoft Financials databases, FPROD and FPLAY, for data extraction and reporting purposes.

The PeopleSoft security administrator from each institution should contact the ITS Helpdesk (at helpdesk@usg.edu or 706-583-2001) to request the new PSQUEST password, which is available now. The ITS Helpdesk will provide the password only to the authorized PeopleSoft security administrator for your institution.

You should not attempt to use your institution's PSQUEST account during this maintenance window. If you have any automated scripts you should take steps to ensure that they do not run during this maintenance window.

Any institution specific applications, processes or scripts that use the PSQUEST account (pqst###) will need to be updated to reflect the new password as of 6:00 P.M. Wednesday, October 18, 2017.
Posted on Oct 4, 16:24 EDT
Past Incidents
Oct 17, 2017
Completed - The scheduled maintenance has been completed.
Oct 17, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:00 EDT
Scheduled - Network Support Services (NSS) will be enabling jumbo frame support on two Data Center Nexus switches in the DB300 Data Center, as well as enabling jumbo frames on switch ports connected to a development environment, from 11:00 p.m. Monday, October 16, 2017 until approximately 3:00 a.m. Tuesday, October 17, 2017. (ET)

Services Affected: All services should remain available during this maintenance window.
Oct 11, 16:00 EDT
Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017
Completed - The scheduled maintenance has been completed.
Oct 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 23:00 EDT
Scheduled - Network Support Services (NSS) will be updating policy-maps on the TIEX Peering from 11:00 p.m. Thursday, October 12, 2017 until approximately 7:00 a.m. Friday, October 13, 2017. (ET)

Services Affected: All services should remain available during the maintenance window.
Oct 10, 13:55 EDT
Oct 11, 2017
Resolved - After monitoring the situation throughout the afternoon, Information Technology Services (ITS) has confirmed the stability of GeorgiaVIEW QPROD. The system should continue operating normally.

In the event that you experience any further issues with GeorgiaVIEW QPROD, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 11, 16:47 EDT
Monitoring - Information Technology Services (ITS) has restored full functionality of GeorgiaVIEW QPROD. We will continue to monitor this system for stability until the end of the business day today, October 11, 2017. If you are still experiencing issues with GeorgiaVIEW QPROD, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 11, 12:47 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of slowness issues with the GeorgiaVIEW "QPROD" Online Learning Environment. Users at the following Institutions and organizations may be affected:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community

Affected users may be experiencing slowness. Additional information will be posted here when the issues are confirmed.
Oct 11, 10:30 EDT
Oct 10, 2017
Resolved - GIL Express Courier Service has resumed normal delivery and pickup.
Oct 10, 08:17 EDT
Identified - In observation of Columbus Day, GIL Express Courier Service will not make deliveries or pickups on Monday, October 9, 2017.

Normal GIL Express Courier Services are expected to resume on Tuesday, October 10, 2017.
Oct 6, 13:36 EDT
Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017
Completed - The scheduled maintenance has been completed.
Oct 7, 02:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on the USG Identity Proxy from 11:00 p.m. on Friday, October 6th, 2017 until approximately 2:00 a.m. (ET) Saturday, October 7th, 2017.

During this time, the USG Identity Proxy will not be available. This will impact access to ITS Services that utilize Single Sign On (SSO), including: OneUSG Connect, OneUSG Connect - Benefits, and ServiceNow. ITS will work with USG Institutions’ SSO admins to minimize disruptions and ensure service is restored as soon as possible.

If you have any questions or concerns about this maintenance, please contact the ITS Helpdesk at 706-583-2001 or helpdesk@usg.edu.
Oct 3, 11:20 EDT
Oct 6, 2017
Completed - The scheduled maintenance has been completed.
Oct 6, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be performing a change to the East Georgia State College (EGA) campus handoff interface type to assist EGA in bringing up a new VPN concentrator. The maintenance will occur from 11:00 p.m. on Thursday, October 5, 2017 until approximately 3:00 a.m. Friday, October 6, 2017 (ET). There will be a brief service interruption for the main campus as the interface is reconfigured.
Oct 5, 12:20 EDT
Oct 5, 2017
Resolved - Information Technology Services (ITS) has determined that the issue logging into GeorgiaView has been resolved. Albany State University has resolved a local LDAP problem and users should now be able to access GeorgiaView systems normally at this time.

If you experience any further issues with logging in to GeorgiaView, please contact the ITS Helpdesk at helpdesk@usg.edu or by calling (706) 583-2001.
Oct 5, 14:59 EDT
Investigating - Information Technology Services (ITS) is currently investigating possible login issues at Albany State University. Affected users may be experiencing problems logging into GeorgiaView. Additional information will be posted here when it becomes available.
Oct 5, 14:42 EDT
Resolved - Information Technology Services (ITS) has confirmed that the multiple K-12 AT&T network outages are repaired and functioning normally at this time.

In the event that you experience any further issues with network outages, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Oct 5, 08:43 EDT
Identified - AT&T has identified a fiber cut in two locations.  The AT&T crews are currently working to repair the fiber cut and restore service.  At this time we do not have an estimated time for repair. However, we will continue to provide updates as they become available.
Oct 4, 17:06 EDT
Update - AT&T continues to investigate the report of network problems at the affected sites.  This issue has been escalated to the AT&T escalation manager.  ITS will provide additional updates as they become available.
Oct 4, 16:49 EDT
Update - AT&T continues to work to restore service to the sites affected. ITS will provide additional updates as they become available.
Oct 4, 13:36 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of multiple K-12 AT&T network outages. AT&T has been notified and is working on the issue. The following county schools are affected:

Candler County Schools
Evans County Schools
Toombs County Schools
Treutlen County Schools
Vidalia- City Schools

Additional information will be posted here when it becomes available.
Oct 4, 08:41 EDT
Oct 3, 2017

No incidents reported.