SYSTEMS STATUS
Identified - What: The current Cylance antivirus client is not compatible with the new MacOS 10.14 (Mojave). Systems that are upgraded may become unresponsive and unusable.

In addition, a serious security flaw has been identified in the Mojave operating system. If you would like to learn more about this vulnerability, you can read about it at this link:

https://www.digitaltrends.com/computing/macos-mojave-vulnerability-security-bypass/

When: MacOS Mojave was released on Monday, September 24, 2018.

The new client for Cylance will be released in late October 2018. We are asking everyone to hold off upgrading until the new agent is available.

Affects: Apple Macintosh computers

Recommendation: Do not upgrade systems to MacOS 10.14 until ITS releases more information about the supportability of the new operating system.
Sep 25, 10:46 EDT
Identified - USG Cybersecurity received multiple reports of a suspicious email message sent to USO employees. This message has the subject line, “Request” and may appear to be from the Chancellor. The body of the message contains the following text:

"From: Steve Wrigley >
Sent: Monday, September 24, 2018 3:27 PM
To:
Subject: Request

I'll need you to run a task ASAP,let me know if you're unoccupied.i can't talk now but will lookout for your reply.
Thanks

Steve Wrigley

Sent from a Mobile Device"


These email messages are not legitimate. Please do not open any attachments or click on any embedded link. They could be used to compromise your account credentials and allow intruders access to confidential information. If you receive a message having these characteristics, please delete the message.

If you have additional questions or concerns, please contact the USG Enterprise Service Desk at 706-583-2001, or by email at helpdesk@usg.edu.
Sep 24, 15:59 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Data Warehouse and Business Intelligence   ? Operational
GA DOE K-12 Network   ? Operational
GAfutures   ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO   ? Operational
GIL   ? Operational
GIL Express   ? Operational
Georgia Archives ? Operational
ARCNAS   ? Operational
Content Manager   ? Operational
Finding Aids   ? Operational
Historical Organizations Directory   ? Operational
Virtual Vault   ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College   Operational
Albany State University   Operational
Armstrong State University   Operational
Atlanta Metropolitan State College   Operational
Bainbridge State College   Operational
Dalton State College   Operational
Fort Valley State University   Operational
Georgia Gwinnett College   Operational
Georgia Southwestern State University   Operational
Gordon State College   Operational
Middle Georgia State University   Operational
Savannah State University   Operational
South Georgia State College   Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College   Operational
Armstrong State University   Operational
Atlanta Metropolitan State College   Operational
Bainbridge State College   Operational
College of Coastal Georgia   Operational
Columbus State University   Operational
Dalton State College   Operational
Fort Valley State University   Operational
Georgia Gwinnett College   Operational
Georgia Southwestern State University   Operational
Middle Georgia State University   Operational
Savannah State University   Operational
South Georgia State College   Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials   ? Operational
GeorgiaFIRST Marketplace   ? Operational
iStrategy Budgetary Reporting System   ? Operational
TeamMate Audit Management System   ? Operational
Georgia ONmyLINE   ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD)   Operational
GeorgiaVIEW Online Learning Environment (XPROD)   Operational
INGRESS Registration Sharing System   ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service   Operational
USO BoardEffect   ? Operational
USO Email and Calendar   ? Operational
USO SharePoint / OneDrive   ? Operational
USO Skype for Business   ? Operational
USO SSO   ? Operational
USO Teams   ? Operational
USO Telephone System   ? Operational
USO VPN   ? Operational
MOVEit Managed File Transfer   ? Operational
OneUSG Connect ? Operational
OneUSG Connect   ? Operational
OneUSG Connect - Benefits   ? Operational
OneUSG Connect - Time Clock Service   ? Operational
OneUSG Connect - Careers Applicant Portal   ? Operational
OneUSG Connect - HPLAY Environment   ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center   ? Operational
PeachNet Cloud Backup   ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College   Operational
Albany State University   Operational
Atlanta Metropolitan State College   Operational
Augusta University   Operational
Clayton State University   Operational
College of Coastal Georgia   Operational
Columbus State University   Operational
Dalton State College   Operational
East Georgia State College   Operational
Fort Valley State University   Operational
Georgia Archives   Operational
Georgia College & State University   Operational
Georgia Department of Audits   Operational
Georgia Department of Transportation   Operational
Georgia Gwinnett College   Operational
Georgia Highlands College   Operational
Georgia Institute of Technology   Operational
Georgia Law Reapportionment Office   Operational
Georgia Public Library Service   Operational
Georgia Southern University   Operational
Georgia Southwestern State University   Operational
Georgia State University   Operational
Georgia Student Finance Commission   Operational
Gordon State College   Operational
Kennesaw State University   Operational
Middle Georgia State University   Operational
Savannah State University   Operational
South Georgia State College   Operational
University of Georgia   Operational
University of North Georgia   Operational
University of West Georgia   Operational
UGA Data Center (Boyd)   Operational
USO Athens Office   Operational
USO Atlanta Office   Operational
Valdosta State University   Operational
ITS Data Center (DB300)   ? Operational
ServiceNow   ? Operational
USG Identity Proxy   ? Operational
USG Status Page   ? Operational
USG Technology Store   ? Operational
USO Cybersecurity Alerts   ? Operational
Web Services (www.usg.edu)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PeachNet Scheduled Maintenance - DWDM maintenance Sep 25, 23:00 - Sep 26, 03:00 EDT
Communications Consulting Group (CCG) and Network Support Services (NSS) will be performing firmware upgrades on the statewide optical network on Tuesday, September 25, 2018 from 11:00 p.m. until Wednesday, September 26, 2018 at 3:00 a.m.

In the cases where we expect an upgrade to be service affecting, NSS will contact affected customers directly.

Services affected: None
Posted on Sep 17, 11:41 EDT
PeachNet Scheduled Maintenance - DWDM maintenance Sep 26, 23:00 - Sep 27, 03:00 EDT
Communications Consulting Group (CCG) and Network Support Services (NSS) will be performing firmware upgrades on the statewide optical network on Wednesday, September 26, 2018 from 11:00 p.m. until Thursday, September 27, 2018 at 3:00 a.m.

In the cases where we expect an upgrade to be service affecting, NSS will contact affected customers directly.

Services affected: None
Posted on Sep 17, 11:44 EDT
FS1 File Sharing Maintenance Sep 27, 23:00 - Sep 28, 02:00 EDT
Systems Support Services (SSS) will be migrating the FS1 File Sharing Service to a new NAS appliance on Thursday, September 27, 2018 at 11:00 p.m. until Friday, September 28, 2018 at 2:00 a.m.

During this period, users will not be able to access FS1 File Sharing Service. No impact to client systems is expected. If you do have trouble accessing FS1 after the maintenance, please reboot and if that doesn't work please submit a ticket to the ITS Helpdesk.
Posted on Sep 25, 08:45 EDT
PeachNet Scheduled Maintenance - DWDM maintenance Sep 27, 23:00 - Sep 28, 03:00 EDT
Communications Consulting Group (CCG) and Network Support Services (NSS) will be performing firmware upgrades on the statewide optical network on Thursday, September 27, 2018 from 11:00 p.m. until Friday, September 28, 2018 at 3:00 a.m.

In the cases where we expect an upgrade to be service affecting, NSS will contact affected customers directly.

Services affected: None
Posted on Sep 17, 11:45 EDT
Past Incidents
Sep 25, 2018
Completed - The scheduled maintenance has been completed.
Sep 25, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be performing firmware upgrades on DWDM 10TCC cards. This maintenance will occur on Monday, September 24, 2018 from 11:00 p.m. until Tuesday, September 25, 2018 at 3:00 a.m. PN0165 is the only non-redundant service on the scheduled cards and therefore will experience an outage lasting approximately 30 minutes.

Services affected: PN0165 (TELX-COL for Apogee)
Sep 20, 10:38 EDT
Completed - The scheduled maintenance has been completed.
Sep 25, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be performing firmware upgrades on the statewide optical network on Monday, September 24, 2018 from 11:00 p.m. until Tuesday, September 25, 2018 at 3:00 a.m.

In the cases where we expect an upgrade to be service affecting, NSS will contact affected customers directly.

Services affected: None
Sep 17, 11:38 EDT
Sep 24, 2018
Completed - The scheduled maintenance has been completed.
Sep 24, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 14:00 EDT
Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be performing firmware upgrades on the statewide optical network on Sunday, September 23, 2018 from 2:00 p.m. until Monday, September 24, 2018 at 3:00 a.m.

In the cases where we expect an upgrade to be service affecting, NSS will contact affected customers directly.

Services affected: None
Sep 21, 16:30 EDT
Sep 22, 2018
Completed - The scheduled maintenance has been completed.
Sep 22, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:00 EDT
Scheduled - OneUSG Connect will be unavailable for scheduled maintenance on Friday, September 21, 2018 from 11:00 p.m. until Saturday, September 22, 2018 at 7:00 a.m. During this time, OneUSG Connect (HPROD) and OneUSG Connect - Careers Applicant Portal will not be available.
KABA Time Clocks and OneUSG Connect - Benefits will be available for use.

OneUSG Connect 3.16 Release Notes will be provided later in the week.

If you have questions or concerns, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu or toll free at 877-251-2644.
Sep 17, 14:11 EDT
Sep 21, 2018
Resolved - After monitoring the situation throughout the day, Information Technology Services (ITS) has confirmed the stability of SharePoint Online Workflows. The system should continue operating normally.

In the event that you experience any further issues with SharePoint Online Workflows, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 21, 16:36 EDT
Monitoring - Microsoft has applied a patch to fix SharePoint Online Workflows. ITS will continue to monitor this system for stability for the rest of the day.

If you are still experiencing issues with SharePoint Online Workflows, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 21, 09:34 EDT
Identified - Microsoft has informed Information Technology Services (ITS) that SharePoint Online workflows may not be working appropriately, due to an error they introduced with a recent patch. They are currently working on remediation, and will be applying this patch by Thursday, September 20, 2018 at 7:30 p.m. ITS will be testing and monitoring this process, and will provide an update when the patch is complete.
Sep 19, 16:48 EDT
Completed - The scheduled maintenance has been completed.
Sep 21, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 23:00 EDT
Scheduled - Network Support Services (NSS) will be removing the physical hardware for the GIT1.BB, GIT2.BB, and GIT4.BB routers from the Georgia Institute of Technology: Rich Building. This maintenance will occur on Thursday, September 20, 2018 from 11:00 p.m. until Friday, September 21, 2018 at 7:00 a.m. No services will be affected by this maintenance.
Sep 18, 12:49 EDT
Completed - The scheduled maintenance has been completed.
Sep 21, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be performing firmware upgrades on the statewide optical network on Thursday, September 20, 2018 from 11:00 p.m. until Friday, September 21, 2018 at 3:00 a.m.

In the cases where we expect an upgrade to be service affecting, NSS will contact affected customers directly.

Services affected: None
Sep 17, 11:32 EDT
Sep 20, 2018
Completed - The scheduled maintenance has been completed.
Sep 20, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be performing firmware upgrades on the statewide optical network on Wednesday, September 19, 2018 from 11:00 p.m. until Thursday, September 20, 2018 at 3:00 a.m.

In the cases where we expect an upgrade to be service affecting, NSS will contact affected customers directly.

Services affected: None
Sep 17, 11:25 EDT
Sep 19, 2018
Completed - The scheduled maintenance has been completed.
Sep 19, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 17:30 EDT
Scheduled - Communications Consulting Group (CCG) will be swapping the old Router at Augusta University: School of Nursing at Athens (SONAT) for a new router. This maintenance will occur on Wednesday, September 19, 2018 from 5:30 p.m. until 8:30 p.m. Any traffic to SONAT resources will be unavailable at this time.

Sites affected: Augusta University: School of Nursing at Athens (SONAT)
Sep 18, 10:29 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 17:30 EDT
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on the USG Budgetary System on Wednesday September 19, 2018 from 5:30 p.m. until 6:30 p.m. ITS will modify the Application in the USG Quarterly Reporting System section. During this period, the application will not be available for reporting. Data submissions in this area should be postponed until the maintenance period is over.

Additions to the system.

1. Missing Analyst - https://test.usg.edu/budgets/brs/analyst/
a. Correct the table on this page so that all of the analysts are available for selection.
Sep 18, 12:55 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 15:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting an unscheduled maintenance in order to improve CPU usage on the GeorgiaVIEW QPROD Online Learning Environment from 3:00 p.m. until 3:30 p.m. on Wednesday, September, 19, 2018. This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted to the USG Services Status Page (http://status.usg.edu).

USG Institutions affected by this maintenance are:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community
Sep 19, 13:57 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be performing firmware upgrades on the statewide optical network on Tuesday, September 18, 2018 from 11:00 p.m. until Wednesday, September 19, 2018 at 3:00 a.m.

In the cases where we expect an upgrade to be service affecting, NSS will contact affected customers directly.

Services affected: None
Sep 17, 11:18 EDT
Sep 18, 2018
Completed - The scheduled maintenance has been completed.
Sep 18, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be performing firmware upgrades on the statewide optical network on Monday, September 17, 2018 from 11:00 p.m. until Tuesday, September 18, 2018 at 3:00 a.m.

In the cases where we expect an upgrade to be service affecting, NSS will contact affected customers directly.

Services affected: None
Sep 17, 11:13 EDT
Sep 17, 2018
Completed - The scheduled maintenance has been completed.
Sep 17, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 19:01 EDT
Scheduled - AT&T will be updating code on the Georgia Technology Authority (GTA) peering router. This maintenance will occur on Monday, September 17, 2018 from 7:00 p.m. until 11:00 p.m. Traffic to GTA resources across the GTA/PeachNet BGP Peering will be unavailable at some point during the maintenance window.
Aug 30, 11:31 EDT
Resolved - This incident has been resolved
Sep 17, 11:54 EDT
Identified - USG Cybersecurity received multiple reports of a suspicious email message sent to USO employees. This message has the subject line, 9/12/18 and may appear to be from someone you know. The body of the message contains the following text:

From: Tami Miller >
Sent: Wednesday, September 12, 2018 4:02:44 PM
Subject: Re: 9/12/18

Good day to you,

You have been nominated to attend a 3 day all expense paid conference holding in Alabama. This conference is organized by the Alabama Department of Education and Alabama Education Association. Please view the enclosed file for details and to accept invite.

Thanks

Tami Miller
Comptroller/Human Resources
University Place Refuse Service
2815 Rochester St W
University Place, WA 98466
o-253-504-3212 ext 130
f-253-506-8592


These email messages are not legitimate. Please do not open any attachments or click on any embedded link. They could be used to compromise your account credentials and allow intruders access to confidential information. If you receive a message having these characteristics, please mark as spam or delete the message.

If you have additional questions or concerns, please contact the USG Enterprise Service Desk at 706-583-2001, or by email at helpdesk@usg.edu.
Sep 13, 10:50 EDT
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018
Completed - The scheduled maintenance has been completed.
Sep 14, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 EDT
Scheduled - Communications Consulting Group (CCG) will be swapping the old GSFC Router for a new router. This maintenance will occur on Friday, September 14, 2018 from 6:00 a.m. until 8:30 a.m. Any traffic to GSFC resources will be unavailable at this time.

Sites affected: Georgia Student Finance Commission
Sep 11, 16:01 EDT
Completed - The scheduled maintenance has been completed.
Sep 14, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:30 EDT
Scheduled - Communications Consulting Group (CCG) will be swapping the old OCOC Router for a new router. This maintenance will occur on Thursday, September 13, 2018 from 10:30 p.m. unti Friday, September 14, 2018, 1:30 a.m. Any traffic to OCOC resources will be unavailable at this time.


Sites Affected: University of North Georgia - Oconee Campus
Sep 11, 16:08 EDT
Sep 12, 2018
Completed - The scheduled maintenance has been completed.
Sep 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:00 EDT
Scheduled - Uniti Fiber will be performing software upgrades on the gear that provides one of our metro Ethernet circuits on Tuesday, September 11, 2018 from 11:00 p.m. until Wednesday, September 12, 2018 at 7:00 a.m.

During this period, users may experience a loss of internet connectivity.

Sites Affected:
- Abraham Baldwin Agricultural College - Early County (BCEC)
Aug 29, 15:14 EDT
Sep 11, 2018
Completed - The scheduled maintenance has been completed.
Sep 11, 16:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 16:01 EDT
Scheduled - Information Technology Services (ITS) will be performing unscheduled maintenance on both GeorgiaVIEW QPROD and XPROD to improve CPU usage from 4:00 p.m. until 4:30 p.m. on Tuesday September, 11, 2018. This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted to the USG Services Status Page (http://status.usg.edu).

USG QPROD Institutions affected by this maintenance are:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community

USG XPROD Institutions affected by this maintenance are:

* Abraham Baldwin Agricultural College
* Clayton State University
* College of Coastal Georgia
* Columbus State University
* Competency Based Education
* Dalton State College
* East Georgia State College
* Fort Valley State University
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
* Georgia Southern University
* Georgia Southwestern State University
* Georgia State University
* Middle Georgia State University
* University of North Georgia
* University of West Georgia
* USG Human Resources Office of Organizational Development
* USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
* Valdosta State University
Sep 11, 15:33 EDT
Resolved - Information Technology Services (ITS) has confirmed that the Georgia Archives Record Center is functioning normally at this time.

In the event that you experience any further issues with the Georgia Archives Record Center, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 11, 08:11 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with Georgia Archives Record Center. Affected users may be experiencing loss of internet connectivity. Additional information will be posted here when it becomes available.
Sep 10, 13:56 EDT