SYSTEMS STATUS
All Systems Operational

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
Augusta University Operational
Georgia Southern University Operational
Albany State University (QPROD) Operational
Atlanta Metropolitan State College (QPROD) Operational
Georgia College and State University (QPROD) Operational
Georgia Gwinnett College (QPROD) Operational
Georgia Highlands College (QPROD) Operational
Gordon State College (QPROD) Operational
Kennesaw State University (QPROD) Operational
Savannah State University (QPROD) Operational
South Georgia State College (QPROD) Operational
University of Georgia (QPROD) Operational
USG Training Initiatives (QPROD) Operational
GeorgiaVIEW Community (QPROD) Operational
Abraham Baldwin Agricultural College (XPROD) Operational
Clayton State University (XPROD) Operational
College of Coastal Georgia (XPROD) Operational
Columbus State University (XPROD) Operational
Competency Based Education (XPROD) Operational
Dalton State College (XPROD) Operational
East Georgia State College (XPROD) Operational
Fort Valley State University (XPROD) Operational
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational
Georgia Southwestern State University (XPROD) Operational
Georgia State University (XPROD) Operational
Middle Georgia State University (XPROD) Operational
University of North Georgia (XPROD) Operational
University of West Georgia (XPROD) Operational
USG Human Resources Office of Organizational Development (XPROD) Operational
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational
Valdosta State University (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – KABA Time Clocks ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Monday, November 29, 2021 at 5:30 p.m. until Tuesday, November 30, 2021 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.

The following institutions will impacted during this scheduled maintenance window:

- Abraham Baldwin Agricultural College
- Albany State University
- Atlanta Metropolitan State College
- Clayton State University
- Columbus State University
- College of Coastal Georgia
- Dalton State College
- East Georgia State College
- Fort Valley State University
- Georgia College and State University
- Georgia Southwestern State University
- Georgia Gwinnett College
- Georgia Southern University
- Gordon State College
- Middle Georgia State University
- Savannah State University
- South Georgia State College
- Valdosta State University
Posted on Nov 24, 11:31 EST
Information Technology Services (ITS) will be installing upgrades in Banner Production environments on Monday, November 29, 2021 at 10:00 p.m. until Tuesday, November 30, 2021 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.

The following institution will impacted during this scheduled maintenance window:

- University of West Georgia
Posted on Nov 19, 16:11 EST
Network Support Services (NSS), System Support Services (SSS), and Communications Consulting Group (CCG) will be installing new switches, firewalls, and DNS servers at 56 Marietta Street in Atlanta. This maintenance will occur Monday, November 29, 2021 from 11:00 p.m. until Tuesday, November 30, 2021 at 7:00 a.m.

Some ITS services will experience an interruption during this maintenance window.

Services impacted (service interruption):
- TPA/TPB firewalls.
- ITS secondary VPN (portal: tvpn.bor.usg.edu)
- NS1 and NS3 DNS servers.
Posted on Nov 16, 15:45 EST
Network Support Services (NSS) and Communications Consulting Group (CCG) will be migrating PeachNet uplinks at Clayton State University (CLA) and Middle Georgia State University (MGA). No services will be interrupted during this maintenance. This maintenance is migrating to new DWDM circuits. This maintenance will occur Tuesday, November 30, 2021 at 11:00 p.m. until Wednesday, December 1, 2021 at 7:00 a.m.

No outages are expected.
Posted on Nov 23, 10:26 EST
Alma Telephone Company (ATC) will be repairing the fiber between South Georgia State College - Waycross Campus (WAY) and the College of Coastal Georgia in Brunswick (BRU2). Service to the College of Coastal Georgia will run in protect via a metro Ethernet at a degraded rate. The Apogee service PN0172 will be down from Tuesday November 30, 2021 at 11:00 p.m, until Wednesday December 1, 2021, at approximately 7:00 a.m.

Sites affected: College of Coastal Georgia (degraded, but in protect), PN0172 will be down.
Posted on Nov 22, 15:18 EST
Past Incidents
Nov 27, 2021

No incidents reported today.

Nov 26, 2021
Completed - The scheduled maintenance has been completed.
Nov 26, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 21:00 EST
Scheduled - D2L will be conducting non-service affecting maintenance to update the GeorgiaVIEW PROD Online Learning Environments to version 20.21.11 from Thursday, November 25, 2021 at 9:00 p.m. until Friday, November 26, 2021 at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG PROD Institutions affected by this maintenance are:
* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University
Nov 24, 09:36 EST
Nov 25, 2021
Nov 24, 2021

No incidents reported.

Nov 23, 2021
Completed - The scheduled maintenance has been completed.
Nov 23, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 23:15 EST
Scheduled - Systems Support Services (SSS) will be performing maintenance on the
IDP Proxy service. This maintenance will occur Tuesday, November 23, 2021
at 11:15 p.m. until 11:30 p.m.

This maintenance will be non service disrupting.

During the window, we will be improving accessibility for the USG
picker page.
Nov 23, 12:55 EST
Completed - The scheduled maintenance has been completed.
Nov 23, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 23:00 EST
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be replacing the router located at the Atlanta Metropolitan State College (ATLM) Monday, November 22, 2021 at 11:00 p.m. until Tuesday November 23, 2021 at 7:00 a.m.

Services will be interrupted briefly during this maintenance window.

Sites affected: Atlanta Metropolitan State College
Nov 18, 16:45 EST
Completed - The scheduled maintenance has been completed.
Nov 23, 00:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 23:15 EST
Scheduled - Systems Support Services (SSS) will be performing maintenance on the
IDP Proxy service. This maintenance will occur Monday, November 22, 2021
at 11:15 p.m. until Tuesday, November 23, 2021 at 12:00 a.m.

This maintenance will be non-service disruptive.

During the window, we will be changing the University of North
Georgia's identity provider to Okta.
Nov 22, 13:04 EST
Nov 22, 2021
Completed - The scheduled maintenance has been completed.
Nov 22, 09:12 EST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 22, 09:02 EST
In progress - The GeorgiaFIRST Financials Update 5.70 was applied from Thursday, November 18, 2021 at 5:00 p.m. to Sunday, November 21, 2021 at 7:00 a.m. This Oracle annual maintenance included the following:

• PeopleSoft Update Images 9.2.037 – 9.2.039
• New enhancements and functionality

The following applications are now available:
• GeorgiaFIRST PeopleSoft Financials production (FPROD)
• PSQUEST access
• GeorgiaFIRST Marketplace access
• Expenses and ePro Self-Service Portal

ACTION NEEDED: ITS recommends all users clear their Temporary Internet Files (browser cache) before logging back into the system. It is highly recommended all users clear their browser cache often, especially after an update is applied to the Production database.
Nov 18, 17:00 EST
Scheduled - GeorgiaFIRST PeopleSoft Financials Update 5.70 is scheduled to be applied on Thursday, November 18, 2021 at 5:00 p.m. until Tuesday, November 23, 2021 at 7:00 a.m. For this update to be applied, the Production database (FPROD) will be shut down and will remain unavailable until the end of the maintenance period.

The following applications will not be available during this scheduled maintenance window:

- GeorgiaFIRST PeopleSoft Financials production (FPROD)
- PSQUEST access
- GeorgiaFIRST Marketplace access
- Expenses and ePro Self-Service Portal
Sep 16, 15:16 EDT
Resolved - Information Technology Services (ITS) has confirmed that GeorgiaBEST Managed Services for Middle Georgia State University (MGA) is functioning normally at this time.

In the event that you experience any further issues with GeorgiaBEST Managed Services at MGA, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Nov 22, 08:58 EST
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services. Affected users may be experiencing a Single Sign On (SSO) issue as the Banner Production environment is inaccessible.

Additional information will be posted here when the issues are confirmed.
Nov 19, 16:30 EST
Completed - The scheduled maintenance has been completed.
Nov 22, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 00:03 EST
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be replacing the router located at the Atlanta Metropolitan State College (ATLM) Monday, November 22, 2021 at 11:00 p.m. until Tuesday November 23, 2021 at 7:00 a.m.

Services will be interrupted briefly during this maintenance window.

Sites affected: Atlanta Metropolitan State College
Nov 19, 10:07 EST
Nov 21, 2021

No incidents reported.

Nov 20, 2021
Completed - The scheduled maintenance has been completed.
Nov 20, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 EST
Scheduled - Banner Managed Services (production) environments and Degree Works Managed Services (production) environments will be unavailable during the maintenance window scheduled for Friday, November 19, 2021 beginning at 10:00 p.m. until Saturday, November 20, 2021 at 7:00 a.m.

The following applications will not be available during this scheduled maintenance window:

Banner Managed Services:

- Abraham Baldwin Agricultural College
- Albany State University
- Atlanta Metropolitan State College
- Clayton State University
- College of Coastal Georgia
- Columbus State University
- Dalton State College
- East Georgia State College
- Fort Valley State University
- Georgia College and State University
- Georgia Gwinnett College
- Georgia Southern University
- Georgia Southwestern State University
- Gordon State College
- Middle Georgia State University
- Savannah State University
- South Georgia State College
- University of West Georgia
- Valdosta State University

Degree Works Managed Services:

- Abraham Baldwin Agricultural College
- Albany State University
- Atlanta Metropolitan State College
- College of Coastal Georgia
- Columbus State University
- Dalton State College
- Fort Valley State University
- Georgia Gwinnett College
- Georgia Southwestern State University
- Middle Georgia State University
- Savannah State University
- South Georgia State College
Oct 29, 14:07 EDT
Nov 19, 2021
Resolved - Information Technology Services (ITS) has confirmed that Brightspace access at Middle Georgia State University is functioning normally at this time.

In the event that you experience any further issues with accessing Brightspace, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Nov 19, 16:38 EST
Monitoring - Middle Georgia State University has restored full functionality of their local campus login systems. Information Technology Services (ITS) will continue to monitor this system for stability.

If you are still experiencing issues with accessing Brightspace, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Nov 19, 14:09 EST
Investigating - Information Technology Services (ITS) is currently investigating possible local campus login issues for Middle Georgia State University. Affected users may experience problems accessing Brightspace. Additional information will be posted here when the issues are confirmed.
Nov 19, 08:43 EST
Nov 18, 2021
Resolved - Information Technology Services (ITS) has been notified that power has been restored at University of Georgia - Rock Eagle (ROC).

No further service interruptions are expected.
Nov 18, 13:04 EST
Identified - Information Technology Services (ITS) is reporting an outage at the University of Georgia - Rock Eagle (ROC). A power outage has been determined as the cause. There is no ETR at this time.

Additional information will be provided here as it becomes available.
Nov 18, 12:34 EST
Completed - The scheduled maintenance has been completed.
Nov 18, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 23:01 EST
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be making changes to the optical management network at Augusta GPW PoP (QAUG) and bringing services back into control plane.
This maintenance will occur Wednesday, November 17, 2021 at 11:00 p.m. until Thursday, November 18, 2021 at 3:00 a.m.

No outages are expected.
Nov 12, 13:21 EST
Nov 17, 2021
Completed - The scheduled maintenance has been completed.
Nov 17, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 23:01 EST
Scheduled - Systems Support Services (SSS) will be performing OS patching on SSO-related systems. This maintenance will occur Tuesday, November 16, 2021 at 11:00 PM until Wednesday, November 17, 2021 at 7:00 AM.

No services are expected to be affected.
Nov 16, 08:29 EST
Completed - The scheduled maintenance has been completed.
Nov 17, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 23:01 EST
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be replacing EOL ROADM cards at the Shared Services Center and Georgia College & State University as well as doing some light level rebalancing. This maintenance will occur Tuesday, November 16, 2021 at 11:00 p.m. until Wednesday, November 17, 2021 at 7:00 a.m.

Services will run in protect, but no outages are expected.
Nov 12, 13:21 EST
Completed - The scheduled maintenance has been completed.
Nov 17, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 23:01 EST
Scheduled - Information Technology Services (ITS) will perform Oracle patching for the INGRESS environment on Tuesday, November 16, 2021 from 11:00 p.m. until Wednesday, November 17, 2021 at 7:00 a.m.

During this time, all users will be unable to access INGRESS.
Nov 9, 17:04 EST
Nov 16, 2021
Completed - The scheduled maintenance has been completed.
Nov 16, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 08:00 EST
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be installing additional DWDM gear at the Shared Services Center, Georgia College & State University, and the Augusta GPW PoP.
This maintenance will occur Tuesday, November 16, 2021 from 8:00 a.m. until 5:00 p.m.

No outages are expected.
Nov 12, 13:21 EST
Nov 15, 2021
Completed - The scheduled maintenance has been completed.
Nov 15, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 08:00 EST
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be installing additional DWDM gear at the Forsyth GPW PoP and Middle Georgia State University in Macon. This maintenance will occur Monday, November 15, 2021 from 8:00 a.m. until 5:00 p.m.

No outages are expected.
Nov 12, 13:21 EST
Completed - The scheduled maintenance has been completed.
Nov 15, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:00 EST
Scheduled - A Georgia Public Web (GPW) vendor will be repairing the fiber between Kennesaw State's Marietta and Kennesaw campuses. This maintenance will occur on Sunday, November 14, 2021 from 11:00 p.m. until Monday, November 15, 2021 at 7:00 a.m.

Services on the Northwest Ring will run in protect. No outages are expected.
Nov 12, 10:09 EST
Nov 14, 2021
Nov 13, 2021
Completed - The scheduled maintenance has been completed.
Nov 13, 07:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 23:00 EST
Scheduled - Information Technology Services (ITS) will be conducting Oracle System maintenance on Friday, November 12, 2021, at 11:00 p.m. until Saturday, November 13, 2021 at 7:00 a.m.

During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence
- GeorgiaBEST Banner Managed Services
- GeorgiaBEST Degree Works Managed Services
- GeorgiaFIRST Financials
- Web Services (www.usg.edu)
- INGRESS Registration Sharing System
- OneUSG Connect
- GOSA (Governor's Office)
- Augusta University Financials
Nov 10, 13:07 EST