Scheduled - Information Technology Services (ITS) will be conducting a scheduled upgrade of ServiceNow on Thursday, October 14, 2021 from 8:00 p.m. until Friday, October 15, 2021 at 6:00 a.m.

During this time, users may periodically be unable to log into the system. Any emails sent to or from ServiceNow may also experience delays during this time-frame.

If you have additional questions or concerns, please contact the ITS Helpdesk at 706-583-2001 or helpdesk@usg.edu.
Oct 13, 11:57 EDT

Scheduled - System Support Services (SSS) will be performing maintenance on Adobe Creative Cloud Wednesday, October 20, 2021 from 7:00 p.m. until 10:00 p.m.

There will be a potential interruption in accessing Adobe applications during this time.
Oct 19, 13:18 EDT

Scheduled - OneUSG Connect HPLAY will be unavailable for scheduled maintenance. This will occur from Thursday, October 14, 2021 at 7:00 a.m. until Monday, October 18, 2021 at 7:00 a.m. During this time, OneUSG Connect HPLAY will not be available.

The HPLAY environment will be upgraded and refreshed.

If you have questions or concerns, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu
Oct 11, 08:59 EDT

Scheduled - Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, October 13, 2021, at 11:00 p.m. (9:00 p.m. for non-production services) until Thursday, October 14, 2021 at 7:00 a.m.

During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence – Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services – Axiom, BDM and Recruit Services
- MOVEit Managed File Transfer (files.usg.edu)
- SSC MoveIT
- SSC Phones
- SSC VPN
- TeamMate Audit Management Legacy Archive System
- USO Active Directory
- USG Foundation Accounting Service
- USO VPN
Oct 8, 10:20 EDT

Scheduled - Communications Consulting Group (CCG) will be replacing a faulty DWDM card at Clayton State University (CLA). This maintenance will occur Wednesday, October 13, 2021 at 11:00 a.m. until approximately 2:00 p.m.

No services will be affected.
Oct 13, 10:55 EDT

Scheduled - PeachNet Virtual Data Center (VDC) is scheduling a maintenance window for TLS certificate updates on Wednesday, October 13, 2021 from 8:00 a.m. until 12:00 p.m. During this time administrators will not be able to access the interface for managing their VDC environments.

Virtual machines (VMs) and VM guests will not be affected and they will continue to run as normal during this maintenance period.
Oct 8, 14:53 EDT

Scheduled - D2L will be conducting non-service affecting maintenance to apply a hotfix to the GeorgiaVIEW PROD Online Learning Environments on Tuesday, October 12, 2021 from 9:00 p.m. until Wednesday, October 13, 2021 at 9:00 a.m.

Hotfix addresses the below issues:

- LE - Assignments - Evaluation with two or more rubrics does not affect overall grade when selected
- LE - Rubrics - When Evaluating with the inline component, overall score sticks upon iterating.
- LE - Assignments - 0 score on rubric doesn't update grade in New Assignment Experience
- LE - Assignments - Default Grading Rubric needs to be defined
- LE - Assignments - New Eval Experience Not Loading
- LE - Assignments - Unselecting Rubric Criteria Does Not Update Overall Grade.
- LE - Assignments - Holistic Percentage Rubric not updating Overall Grade
- Discussions - Unable to download attachments during evaluation
- LE - Assignments - Overall Grade not always saved when collapsing rubric component quickly
- LE - Assignments - Pop-out rubric doesn't override grade.
- LE - Assignments - Opening The Rubric Pop-Out after grading clears the overall grade.
- LE - Assignments - Overall grade does not always reflect the chosen scoring rubric
- LE - Assignments - Wrong submissions sometimes shows when iterating through submissions
- LE - Outcomes Management - Mastery view table can sometimes not data
- LE - Brightspace Editor - Insert Element feature enabled
- LE - Game Based Learning - User unable to complete course copy due to timeout

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG Institutions affected by this maintenance are:
* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University
Oct 12, 12:21 EDT

Scheduled - Communications Consulting Group (CCG) will be reseating/replacing a malfunctioning DWDM card at Clayton State University (CLA). This maintenance will occur Tuesday, October 12, 2021 at 11:00 p.m. until Wednesday, October 13, 2021 at 3:00 a.m.


No services will be affected.
Oct 12, 12:06 EDT

Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be bringing up a new 10G service between TELX and DB300. This maintenance will occur on Tuesday October 12, 2021 from 8:00 a.m. until approximately 5:00 p.m.

No outages are expected.
Oct 8, 14:36 EDT

Scheduled - Network Support Services (NSS) will be configuring route redistribution on 2 ToR datacenter switches to announce routes learned from NSX routers and configuring OSPF between the ToR's and DPA. This maintenance will occur on Monday, October 11, 2021 from 11:00 pm. until Tuesday, October 12, 2021 at 7:00 a.m.

No outages are expected as a result of this maintenance.
Oct 7, 08:27 EDT

Scheduled - OneUSG Connect will be unavailable to all University System of Georgia employees for scheduled maintenance from Monday, October 11, 2021 at 11:15 p.m. until Tuesday, October 12, 2021 at 1:00 a.m. During this time, Employee Self Service and Manager Self Service may be intermittently unavailable.

Timeclocks and Benefits will be available.
Oct 11, 15:27 EDT

Scheduled - OneUSG Connect will be unavailable to all University System of Georgia employees from Friday, October 8, 2021 at 11:15 p.m. until Saturday, October 9, 2021 at 12:00 p.m. During this time, OneUSG Connect and OneUSG Connect - Careers will not be available.

KABA Time Clocks and OneUSG Connect - Benefits will be available for use.
Oct 7, 16:23 EDT

Scheduled - Network Support Services (NSS) will change the security zone used by Galileo on Panorama (firewall central management system), the DB300 firewalls (DPA/DPB), and the Disaster Recovery firewalls (DRPA/DRPB). This will only affect the Galileo network at DB300 and should not be service affecting elsewhere. This maintenance will occur Friday, October 8, 2021 at 11:00 p.m. until Saturday, October 9, 2021 at 3:00 a.m.
Sep 24, 13:59 EDT