Scheduled - Network Support Services (NSS) will be upgrading the Palo Alto 5050 firewalls in Athens with Palo Alto 5250's. This maintenance will occur on Saturday, November 21, 2020 at 11:00 p.m. until Sunday, November 22, 2020 at 7:00 a.m. Service interruptions are anticipated during this maintenance for services located in the DB300 Data Center.

DB300/ITS Athens telephony will be unavailable for the duration of the maintenance window. Voicemail for the following locations will be unavailable for the duration of the window:

-Georgia Archives
-Georgia Libraries for Accessible Statewide Services (GLASS)
-Georgia Public Library Service (GPLS)
-USO Athens Office
-USO Atlanta Office

Telephony will continue to work in local survivability for the following sites:

-Georgia Archives
-Georgia Libraries for Accessible Statewide Services (GLASS)
-Georgia Public Library Service (GPLS)
-USO Atlanta Office

If you experience issues with making a call to the ITS Helpdesk main line (706-583-2001) during this maintenance, please send an email to: helpdesk@usg.edu or if your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.

Components Affected:

- Augusta University Financials
- Data Warehouse and Business Intelligence
- ITS Data Center (DB300)
- FS1 File Sharing Service
- GALILEO
- GeorgiaBEST Banner Managed Services
- GeorgiaBEST Degree Works Managed Services
- GeorgiaFIRST PeopleSoft Financials
- GeorgiaFIRST Marketplace
- Georgia Public Library Service
- INGRESS Registration Sharing System
- MOVEit Managed File Transfer (files.usg.edu)
- OneUSG Connect – Database
- OneUSG Connect – Employee and Manager Self-Service
- OneUSG Connect – KABA Time Clocks
- USO Athens Office
- USO Atlanta Office
- USO BoardEffect
- USO SharePoint/OneDrive
- USO SSO
- USO Telephone System
- USO VPN
- Web Services (www.usg.edu)
Nov 9, 16:42 EST

Scheduled - Information Technology Services (ITS) will perform Oracle patching for the INGRESS environment on Friday, November 20, 2020 from 10:00 p.m. until Saturday, November 21, 2020 at 7:00 a.m.

During this time, all users will be unable to access INGRESS.
Nov 18, 17:01 EST

Scheduled - GeorgiaFIRST PeopleSoft Financials Production Database (FPROD) will be unavailable due to scheduled maintenance on Friday, November 20, 2020 from 11:00 p.m. until Saturday, November 21, 2020 at 7:00 a.m.

The following applications will not be available during this scheduled maintenance window:

• GeorgiaFIRST PeopleSoft Financials production (FPROD)
• Augusta University Financials (AUFPROD)
• PSQUEST access
• GeorgiaFIRST Marketplace access
• Expenses and ePro Self-Service Portal
Nov 17, 15:49 EST

Scheduled - Communications Consulting Group (CCG) will be reseating/replacing a faulty card in DAL.rtr. This maintenance will occur Thursday, November 19, 2020 at 11:00 p.m. until Friday, November 20, 2020 at 3:00 a.m.

Dalton State College will experience an outage during this maintenance.
Nov 18, 14:08 EST

Scheduled - Georgia College and State University will be conducting unscheduled maintenance on GCSU's authentication service on Thursday, November 19, 2020 from 10:00 p.m. until approximately 10:15 p.m.

This maintenance is NOT expected to affect access or service.

If this maintenance adversely impacts authentication for GCSU users, additional information will be posted to the USG Services Status Page: https://status.usg.edu/
Nov 19, 14:48 EST

Scheduled - Systems Support Services (SSS) will be performing maintenance on the IDP Proxy service on Wednesday, November 18, 2020 at 11:00 p.m. until Thursday, November 19, 2020 at 1:00 a.m.

There is a possibility of a brief interruption of Single-Sign-On Service provided by the USG Identity Proxy during this maintenance period.

During the maintenance window, we will be patching the operating system on the single-sign-on hosting servers.
Nov 16, 12:32 EST

Scheduled - Alma Telephone Company (ATC) will be performing fiber maintenance on the span between Georgia Southern University (NOC) and East Georgia State College (EGA) in Swainsboro. This maintenance will occur on Tuesday, November 17, 2020 at 11:00 p.m. until Wednesday, November 18, 2020 at 7:00 a.m.

No outages are expected, all services will run in protect.
Nov 16, 14:10 EST

Scheduled - The OneUSG Connect HPLAY (non-production) environment is unavailable for scheduled maintenance Friday, November 13, 2020 from 12:00 p.m. until Monday, November 16, 2020 at 7:00 a.m. We apologize for the inconvenience.

If you have questions or concerns, please contact OneUSG Connect Support at oneusgsupport@usg.edu
Nov 5, 15:12 EST

Scheduled - Systems Support Services (SSS) will perform OS patching on Friday, November 13, 2020 at 10:00 p.m. until Saturday, November 14, 2020 at 7:00 a.m. GeorgiaBEST patching begins at 10:00 p.m. and all other services will begin at 11:00 p.m. During this period, users will be unable to access the affected services.

Components Affected:

- Augusta University Financials
- Data Warehouse and Business Intelligence
- Georgia Archives (everything except ARCNAS)
- GeorgiaBEST Banner Managed Services
- GeorgiaBEST Degree Works Managed Services
- GeorgiaFIRST Financials
- GeorgiaFIRST Marketplace
- TeamMate Audit Management System
- Georgia ONmyLINE
- INGRESS Registration Sharing System
- MOVEit Managed File Transfer
- OneUSG Connect - Database
- OneUSG Connect - Core Practitioner
- OneUSG Connect - Employee and Manager Self-Service
- OneUSG Connect - KABA Time Clocks
- OneUSG Connect - Careers Applicant Access
- Web Services (www.usg.edu)
- Affordable Learning Georgia
- Georgia Film Academy
- GAtracs
- Georgia WebMBA
- GoBackMoveAhead
- Jimmy Carter Library
- USG Budgetary Reporting System
- USG Foundation
Nov 10, 15:42 EST

Scheduled - GeorgiaFIRST Financials will be unavailable for scheduled maintenance during the regularly scheduled maintenance window on Friday, November 13, 2020 from 11:00 p.m. until Saturday, November 14, 2020 at 7:00 a.m.

The following applications may not be available during this scheduled maintenance window:

• GeorgiaFIRST PeopleSoft Financials production (FPROD)
• PSQUEST access
• GeorgiaFIRST Marketplace access
• Expenses and ePro Self-Service Portal
Nov 9, 11:12 EST

Scheduled - System Support Services (SSS) will be performing service affecting maintenance on the PeachNet Virtual Data Center (VDC) to Upgrade the Edge Firewall of each Org (school/customer). This maintenance will occur on Friday, November 13, 2020 at 10:00 p.m. until Saturday, November 14, 2020 at 12:00 a.m.

Virtual machines (VMs) will be offline for up to 15 minutes. Customers are welcome to schedule a time to upgrade their firewall during the maintenance. Otherwise all edges will be upgraded in a first-come, first-serve basis. Our team will be available for troubleshooting in a Microsoft Teams channel (to be provided).
Nov 5, 13:21 EST

Scheduled - D2L will be conducting non-service affecting maintenance for correction of remaining future date record, in the GeorgiaVIEW XPROD Online Learning Environment for University of North Georgia on Thursday, November 12, 2020 from 10:00 p.m. until 10:30 p.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.

USG XPROD Institution affected by this maintenance is:

* University of North Georgia
Nov 11, 10:11 EST

Scheduled - Systems Support Services (SSS) will be performing maintenance on the USO Athens Office (DB300), USO Atlanta Office, Shared Services Center, and Georgia Archives wireless networks. This maintenance will occur on Thursday, November 12, 2020 from 9:00 p.m. until 10:00 p.m. The USO Athens Office (DB300), USO Atlanta Office, Shared Services Center, and Georgia Archives wireless networks may be unavailable at some point during the maintenance window.


Wifi users will be prompted to accept a new security certificate.
Nov 5, 16:29 EST

Scheduled - System Support Services (SSS) will be performing non-service affecting maintenance on the PeachNet Virtual Data Center (VDC) to upgrade vCloud Director to the latest version. This maintenance will occur on Thursday, November 12, 2020 at 8:00 a.m. until 5:00 p.m.

Only administrative access will be intermittently disrupted. VMs will not be affected and they will continue to run as normal during this maintenance period.
Nov 5, 13:20 EST

Scheduled - Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, November 11, 2020, at 11:00 p.m. (9:00 p.m. for non-production services) until Thursday, November 12, 2020 at 7:00 a.m.

During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence – Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services – Axiom, BDM and Recruit Services
- MOVEit Managed File Transfer (files.usg.edu)
- SSC Active Directory
- SSC MoveIT
- SSC Phones
- SSC VPN
- TeamMate Audit Management System
- USO Active Directory
- USG Foundation Accounting Service
- USO VPN
Nov 5, 16:50 EST

Scheduled - System Support Services (SSS) will be performing non-service affecting maintenance on the PeachNet Virtual Data Center (VDC) to upgrade vCloud Director to the latest version. This maintenance will occur on Wednesday, November 11, 2020 at 8:00 a.m. until 5:00 p.m.

Only administrative access will be intermittently disrupted. VMs will not be affected and they will continue to run as normal during this maintenance period.
Nov 5, 13:21 EST

Scheduled - System Support Services (SSS) will be conducting non-service affecting maintenance to update all users calendars with holiday entries. All users email and calendars will remain available during this window. This maintenance will occur on Tuesday, November 10, 2020 at 11:00 p.m. until Wednesday, November 11, 2020 at 1:00 a.m.

No services will be impacted as a result of this maintenance.
Nov 6, 16:26 EST