SYSTEMS STATUS

All Systems Operational

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Data Warehouse and Business Intelligence   ? Operational
GA DOE K-12 Network   ? Operational
GAfutures   ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO   ? Operational
GIL   ? Operational
GIL Express   ? Operational
Georgia Archives ? Operational
ARCNAS   ? Operational
Content Manager   ? Operational
Finding Aids   ? Operational
Historical Organizations Directory   ? Operational
Virtual Vault   ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College   Operational
Albany State University   Operational
Atlanta Metropolitan State College   Operational
College of Coastal Georgia   Operational
Dalton State College   Operational
East Georgia State College   Operational
Fort Valley State University   Operational
Georgia College and State University   Operational
Georgia Gwinnett College   Operational
Georgia Southwestern State University   Operational
Gordon State College   Operational
Middle Georgia State University   Operational
Savannah State University   Operational
South Georgia State College   Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College   Operational
Atlanta Metropolitan State College   Operational
College of Coastal Georgia   Operational
Columbus State University   Operational
Dalton State College   Operational
Fort Valley State University   Operational
Georgia Gwinnett College   Operational
Georgia Southwestern State University   Operational
Middle Georgia State University   Operational
Savannah State University   Operational
South Georgia State College   Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials   ? Operational
GeorgiaFIRST Marketplace   ? Operational
iStrategy Budgetary Reporting System   ? Operational
TeamMate Audit Management System   ? Operational
Georgia ONmyLINE   ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD)   Operational
GeorgiaVIEW Online Learning Environment (XPROD)   Operational
INGRESS Registration Sharing System   ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service   Operational
USO BoardEffect   ? Operational
USO Email and Calendar   ? Operational
USO SharePoint / OneDrive   ? Operational
USO Skype for Business   ? Operational
USO SSO   ? Operational
USO Teams   ? Operational
USO Telephone System   ? Operational
USO VPN   ? Operational
USO Corporate Applications   ? Operational
MOVEit Managed File Transfer   ? Operational
OneUSG Connect ? Operational
OneUSG Connect   ? Operational
OneUSG Connect - Benefits   ? Operational
OneUSG Connect - Time Clock Service   ? Operational
OneUSG Connect - Careers Applicant Portal   ? Operational
OneUSG Connect - HPLAY Environment   ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center   ? Operational
PeachNet Cloud Backup   ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College   Operational
Albany State University   Operational
Atlanta Metropolitan State College   Operational
Augusta University   Operational
Clayton State University   Operational
College of Coastal Georgia   Operational
Columbus State University   Operational
Dalton State College   Operational
East Georgia State College   Operational
Fort Valley State University   Operational
Georgia Archives   Operational
Georgia College & State University   Operational
Georgia Department of Audits   Operational
Georgia Department of Transportation   Operational
Georgia Gwinnett College   Operational
Georgia Highlands College   Operational
Georgia Institute of Technology   Operational
Georgia Law Reapportionment Office   Operational
Georgia Public Library Service   Operational
Georgia Southern University   Operational
Georgia Southwestern State University   Operational
Georgia State University   Operational
Georgia Student Finance Commission   Operational
Gordon State College   Operational
Kennesaw State University   Operational
Middle Georgia State University   Operational
Savannah State University   Operational
South Georgia State College   Operational
University of Georgia   Operational
University of North Georgia   Operational
University of West Georgia   Operational
ITS Data Center (DB300)   ? Operational
UGA Data Center (Boyd)   Operational
USO Athens Office   Operational
USO Atlanta Office   Operational
USO Shared Services Center   Operational
Valdosta State University   Operational
ServiceNow   ? Operational
USG Identity Proxy   ? Operational
USG Status Page   ? Operational
USG Technology Store   ? Operational
USO Cybersecurity Alerts   ? Operational
Web Services (www.usg.edu)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PeachNet Scheduled Maintenance - Mercer University - Center for Strings Feb 19, 09:00-15:00 EST
Communications Consulting Group (CCG) will be performing a router installation at Mercer University on Tuesday, February 19, 2019 from 9:00 a.m. until 3:00 p.m.

Sites affected: Mercer University - Center for Strings (MERMAC)
Posted on Feb 12, 15:01 EST
PeachNet Router Maintenance - University System Office Feb 19, 20:00 - Feb 20, 07:00 EST
Network Support Services (NSS) and Communications Consulting Group (CCG) will be upgrading the LAN and Firewalls at the University System Office in Atlanta on Tuesday, February 19, 2019 from 8:00 p.m. until Wednesday, February 20, 2019 at 7:00 a.m.

The Closet C LAN switch will be replaced between 8:00 p.m and 11:00 p.m. This will only affect local connections to the switch. A new high availability pair of firewalls will be installed at 11:00 p.m. This will affect connectivity to the University System Office.

Sites Affected: - University System Office
Posted on Feb 15, 09:33 EST
PeachNet Scheduled Maintenance - Middle Georgia State University (Macon Campus) Feb 19, 23:00 - Feb 20, 07:00 EST
Network Support Services (NSS) and Communications Consulting Group (CCG) will be upgrading the MAC.BB router on Tuesday, February 19, 2019 from 11:00 p.m. until Wednesday, February 20, 2019 at 7:00 a.m.

There will be a complete outage for this site while the old router is removed and the new router is brought into service.

Sites affected: Middle Georgia State University - Macon (MAC)
Posted on Feb 13, 16:53 EST
PeachNet Scheduled Maintenance - University of North Georgia (Gainesville Campus) Feb 21, 23:00 - Feb 22, 07:00 EST
Network Support Services (NSS) and Communications Consulting Group (CCG) will be upgrading the GAI.BB router on Thursday, February 21, 2019 from 11:00 p.m. until Friday, February 22, 2019 at 7:00 a.m.

There will be a complete outage for this site while the old router is removed and the new router is brought into service.

Sites affected: University of North Georgia (Gainesville Campus) (GAI)
Posted on Feb 14, 10:03 EST
Past Incidents
Feb 17, 2019

No incidents reported today.

Feb 16, 2019
Data Warehouse Maintenance - Production Database Maintenance Downtime
Completed - The scheduled maintenance has been completed.
Feb 16, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 23:00 EST
Scheduled - The Data Warehouse (production) will be offline for maintenance during the window scheduled for Friday, February 15, 2019 beginning at 11:00 p.m. and may remain unavailable until 7:00 a.m. on Saturday, February 16, 2019. During this time, services will be unavailable.

The following applications will not be available during this scheduled maintenance window:

• Cognos Business Intelligence & Reporting Application
• APEX Data Collection Application
• Degrees & Majors Authorized
• HS/FICE Translation
• External Site Codes
• Oracle Database
Feb 11, 13:10 EST
Feb 14, 2019
GeorgiaVIEW QPROD Issues Reported
Resolved - After monitoring the situation overnight, Information Technology Services (ITS) has confirmed the stability of GeorgiaVIEW QPROD. The system should continue operating normally.

In the event that you experience any further issues with GeorgiaVIEW QPROD, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Feb 14, 08:35 EST
Monitoring - Information Technology Services (ITS) has restored full functionality of GeorgiaVIEW QPROD Online Learning Environment. We will continue to monitor this system for stability overnight. If you are still experiencing issues with GeorgiaVIEW QPROD, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Feb 13, 14:30 EST
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with the GeorgiaVIEW QPROD Online Learning Environment. Users at the following Institutions and organizations may be affected:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community

Affected users may be experiencing internal errors with quizzes. Additional information will be posted here when the issues are confirmed.
Feb 12, 21:30 EST
Feb 12, 2019
GeorgiaFIRST PeopleSoft Financial Service Issues Reported
Resolved - Further information regarding this issue can be found at: https://www.usg.edu/gafirst-fin/known_issues
Reference:KI9.2-103_Other under Active Known Issues.
Feb 12, 14:04 EST
Update - Information Technology Services (ITS) continues to investigate this issue.

Additional information will be posted here as it becomes available.
Jan 23, 13:44 EST
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with the GeorgiaFIRST PeopleSoft Financial Service. Affected users may randomly be logged out early with the following error message, “Your PeopleSoft connection has expired". If you get this message, please provide full details including the user, specific activity and approximate time and to open a ticket, email the ITS Helpdesk at: helpdesk@usg.edu Include the URL that you got the error message from, a screen shot of the error message and the browser you were using.

Additional information will be posted here as it becomes available.
Jan 18, 16:36 EST
Feb 11, 2019
USG Budgetary System Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 17:00 EST
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on the USG Budgetary System on Monday, February 11, 2019 from 5:00 p.m. until 7:00 p.m. ITS will modify and repair the following:

- GASO and ABAC missing in historical data in BRS
- New SFI in BRS - Financial Technology (FINTECH)
- Budget to Actuals & Special Institutional Fee (SIF) reorganization
- Discrepancies in Quarterly Actuals Reporting for UGA and Offset/Balancing (AOB numbers)

The application will not be available for reporting during the maintenance period. All data submissions should be postponed until the maintenance period is over.
Feb 11, 13:31 EST
GeorgiaBEST Managed Services Issue Reported
Resolved - Information Technology Services (ITS) has confirmed that GeorgiaBEST Managed Services is functioning normally at this time.

In the event that you experience any further issues with GeorgiaBEST Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Feb 11, 10:24 EST
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services. Affected users may be experiencing problems logging in. Additional information will be posted here when the issues are confirmed.
Feb 11, 09:16 EST
Feb 10, 2019

No incidents reported.

Feb 9, 2019
Data Warehouse Maintenance - Production Database Maintenance Downtime
Completed - The scheduled maintenance has been completed.
Feb 9, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 23:00 EST
Scheduled - The Data Warehouse (production) will be offline for maintenance during the window scheduled for Friday, February 8, 2019 beginning at 11:00 p.m. and may remain unavailable until 7:00 a.m. on Saturday, February 9, 2019. During this time, services will be unavailable.

The following applications will not be available during this scheduled maintenance window:

• Cognos Business Intelligence & Reporting Application
• APEX Data Collection Application
• Degrees & Majors Authorized
• HS/FICE Translation
• External Site Codes
• Oracle Database
Feb 6, 15:47 EST
Systems Support Services Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 9, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 22:00 EST
Scheduled - Systems Support Services (SSS) will be doing OS patching on Friday, February 8, 2019 at 10:00 p.m. until Saturday, February 9, 2019 at 7:00 a.m. GeorgiaBest patching begins at 10:00 p.m. and all other services will begin at 11:00 p.m.

During this period, users will be unable to access the affected services. All patched OSes will be rebooted.

Components Affected:
- Data Warehouse and Business Intelligence
- Georgia Archives (everything except ARCNAS)
- GeorgiaBEST Banner Managed Services
- GeorgiaBEST Degree Works Managed Services
- GeorgiaFIRST Financials
- Georgia ONmyLINE
- INGRESS Registration Sharing System
- MOVEit Managed File Transfer
- OneUSG Connect
- Web Services (www.usg.edu)
- Affordable Learning Georgia
- Georgia Archives
- Georgia Film Academy
- GAtracs
- Georgia WebMBA
- GoBackMoveAhead
- Jimmy Carter Library
- USG Budgetary Reporting System
- USG Foundation
Feb 4, 09:13 EST
Feb 8, 2019
PeachNet Virtual Data Center Maintenance
Completed - The scheduled maintenance has been completed.
Feb 8, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 08:00 EST
Scheduled - Information Technology Services (ITS) will be conducting scheduled patch maintenance on the PeachNet Virtual Data Center on Friday, February 8, 2019 at 8:00 a.m until 12:00 p.m.

During this period, administrators will not be able to access the VDC interface for managing their VDC environments. Virtual machines (VMs) and VM guests will not be affected during this maintenance and they will continue to run as normal during this maintenance period.
Feb 6, 15:32 EST
Scheduled System Maintenance - Georgia Gwinnett College
Completed - The scheduled maintenance has been completed.
Feb 8, 02:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 23:00 EST
Scheduled - Georgia Gwinnett College (GGC) and Information Technology Services (ITS) will be performing routine maintenance on the GGC single sign-on service on Thursday, February 7, 2019 from 11:00 p.m. until Friday, February 8, 2019 at 2:00 a.m. During this time, GGC users may not be able to access the following ITS-managed services:

GeorgiaBEST Banner Managed Services
GeorgiaBEST Degree Works Managed Services
GeorgiaFIRST Financials
GeorgiaVIEW Online Learning Environment (QPROD)
OneUSG Connect
OneUSG Connect - Benefits
Jan 30, 10:10 EST
Feb 7, 2019
GeorgiaVIEW XPROD Issues Reported- Georgia State University
Resolved - Information Technology Services (ITS) has confirmed that access to Brightspace D2L at Georgia State University is functioning normally at this time.

In the event that you experience any further issues with access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Feb 7, 15:25 EST
Monitoring - Information Technology Services (ITS) has confirmed that Georgia State University has restored access to Brightspace D2L. We will continue to monitor this system for stability until the end of the day. If you are still experiencing issues with access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Feb 7, 10:53 EST
Identified - Information Technology Services (ITS) has identified that Georgia State University is having local external authentication issues causing access issues for Brightspace D2L. Georgia State University users may be experiencing issues with logging into Brightspace D2L.

Additional information will be posted here when it becomes available.
Feb 7, 08:41 EST
PeachNet Fiber Maintenance - Thomasville (THOM) to Moultrie (MOU)
Completed - The scheduled maintenance has been completed.
Feb 7, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 23:00 EST
Scheduled - Georgia Public Web (GPW) will be rolling fibers back onto a previously used route from Thomasville (THOM) to Moultrie (MOU) PoPs. This maintenance will occur on Wednesday, February 6, 2019 from 11:00 p.m. until Thursday, February 7, 2019 at 7:00 a.m. During the maintenance, 11 services will run in protect.

Sites affected: None.
Jan 22, 15:12 EST
PeachNet Maintenance - Georgia Gwinnett College
Completed - The scheduled maintenance has been completed.
Feb 7, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 23:00 EST
Scheduled - Network Support Services (NSS) will be making a change to provide monitoring capabilities to the iSensor device on Wednesday, February 6, 2019 from 11:00 p.m. until Thursday, February 7, 2019 at 1:00 a.m.

Services Affected: None
Feb 6, 14:30 EST
Feb 6, 2019
Malicious Email Alert: Subject Line "Outlook Support"
Resolved - This incident has been resolved.
Feb 6, 11:39 EST
Identified - USG Cybersecurity received multiple reports of a suspicious email message sent to USO employees. This message has the subject line, “Outlook Support” and may appear to be from someone you know. The body of the message contains the following text:

"From: IT_Support
Sent: Monday, February 4, 2019 2:15 PM
Subject: Outlook Support

All Staff are expected to migrate to the New 2019 Microsoft Outlook Web Portal to enable access to the below, Click Microsoft-Outlook[REMOVED LINK] to migrate immediately.

· Access the new staff directory
· Access your pay slips and P60s
· Update your ID photo
· E-mail and Calendar Flexibility
· Connect mobile number to e-mail for voice mail

Important notice: All staffs are expected to migrate within 24 hours to avoid delay on mail delivery.

Sincerely.
Administrator Service System.

UNIVERSITY SYSTEM OF GEORGIA
© Copyright 2019. All Rights Reserved."

These email messages are not legitimate. Please do not open any attachments or click on any embedded link. They could be used to compromise your account credentials and allow intruders access to confidential information. If you receive a message having these characteristics, please delete the message.

If you have additional questions or concerns, please contact the USG Enterprise Service Desk at 706-583-2001, or by email at helpdesk@usg.edu.
Feb 4, 15:56 EST
PeachNet Scheduled Maintenance – Georgia Gwinnett College
Completed - The scheduled maintenance has been completed.
Feb 6, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 23:00 EST
Scheduled - Network Support Services (NSS) will be replacing the existing 2900 router with the latest AR9000 series device on Tuesday, February 5, 2019 at 11:00 p.m. until Wednesday, February 6th, 2019 at 6:00 a.m.

Services Affected: Any reachability to GGC internal resources.
Jan 31, 15:20 EST
Feb 5, 2019
Information and Web Services Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 5, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 19:00 EST
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on the University System of Georgia websites listed below on February 5, 2019 from 7:00 p.m. until 9:00 p.m. There will be no downtime expected during this maintenance.

The search functionality will be upgraded to provide an enhanced user experience.

* Jimmy Carter Presidential Library and Museum - https://www.jimmycarterlibrary.gov/
* Georgia Archives - https://www.georgiaarchives.org/
Feb 5, 17:04 EST
Feb 4, 2019
Information and Web Services Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 4, 19:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 17:00 EST
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on the University System of Georgia websites listed below on February 4, 2019 from 5:00 p.m. until 7:00 p.m. There will be no downtime expected during this maintenance.

The search functionality will be upgraded to provide an enhanced user experience.

* News Release Archive - https://www.usg.edu/news/archive/
* Policies and Reports - https://www.usg.edu/policies/
* Academic and Student Affairs Handbook - https://www.usg.edu/academic_affairs_handbook/
* Board of Regents Policy Manual - https://www.usg.edu/policymanual/
* Business Procedures Manual - https://www.usg.edu/business_procedures_manual/
* Building Project Procedures Manual - https://www.usg.edu/building_project_procedures/
* Board of Regents Meetings - https://www.usg.edu/regents/meetings/
Feb 4, 16:42 EST
Malicious Email Alert: Subject Line "MEETING PURCHASE"
Resolved - This incident has been resolved.
Feb 4, 11:38 EST
Identified - USG Cybersecurity received multiple reports of a suspicious email message sent to USO employees. This message has the subject line, “MEETING PURCHASE” and may appear to be from someone you know. The body of the message contains the following text:

"From: Steve Wrigley [Spoofed Email Removed]
Subject: MEETING PURCHASE

Am in a meeting at the moment i need you to complete a purchase on some cards it's needed urgently. Are you free?


- Steve."

These email messages are not legitimate. Please do not open any attachments or click on any embedded link. They could be used to compromise your account credentials and allow intruders access to confidential information. If you receive a message having these characteristics, please delete the message.

If you have additional questions or concerns, please contact the USG Enterprise Service Desk at 706-583-2001, or by email at helpdesk@usg.edu.
Jan 31, 10:50 EST
Feb 3, 2019
DWDM Maintenance Georgia Southern University Statesboro (GASO) - Armstrong (ARM2) PN0192
Completed - The scheduled maintenance has been completed.
Feb 3, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 23:00 EST
Scheduled - Communications Consulting Group (CCG) will be deleting and re-creating service PN0192, a 10G optical service between Georgia Southern University's Statesboro and Armstrong campuses on Saturday, February 2, 2019 from 11:00 p.m. until Sunday, February 3, 2019 at 7:00 a.m.

During this period PN0192 will be down.

Services affected: PN0192
Jan 25, 10:20 EST
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