SYSTEMS STATUS
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 2024 - 18:00 EDT
Scheduled - The Cognos application (production) will be offline for regular maintenance and upgrade during the window scheduled for Friday, April 19, 2024, at 6:00 p.m. until Monday, April 22, 2024, at 7:00 a.m. Cognos Business Intelligence & Reporting Application will be unavailable during this time.
Apr 19, 2024 18:00 - Apr 22, 2024 07:00 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
AUFPLAY Operational
Data Warehouse and Business Intelligence ? Under Maintenance
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
TeamMate Audit Management System ? Operational
FPLAY Operational
GeorgiaFIRST Marketplace UIT Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
Augusta University Operational
Georgia Southern University Operational
Albany State University (QPROD) Operational
Atlanta Metropolitan State College (QPROD) Operational
Georgia College and State University (QPROD) Operational
Georgia Gwinnett College (QPROD) Operational
Georgia Highlands College (QPROD) Operational
Gordon State College (QPROD) Operational
Kennesaw State University (QPROD) Operational
Savannah State University (QPROD) Operational
South Georgia State College (QPROD) Operational
University of Georgia (QPROD) Operational
USG Training Initiatives (QPROD) Operational
GeorgiaVIEW Community (QPROD) Operational
Abraham Baldwin Agricultural College (XPROD) Operational
Clayton State University (XPROD) Operational
College of Coastal Georgia (XPROD) Operational
Columbus State University (XPROD) Operational
Competency Based Education (XPROD) Operational
Dalton State College (XPROD) Operational
East Georgia State College (XPROD) Operational
Fort Valley State University (XPROD) Operational
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational
Georgia Southwestern State University (XPROD) Operational
Georgia State University (XPROD) Operational
Middle Georgia State University (XPROD) Operational
University of North Georgia (XPROD) Operational
University of West Georgia (XPROD) Operational
USG Human Resources Office of Organizational Development (XPROD) Operational
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational
Valdosta State University (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
USO Conference Rooms/Classrooms Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect - HPRE ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
OneUSG Connect – HTRN ? Operational
OneUSG Connect - TCP Time Clocks Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Support Services (NSS) will be updating the Archives Morrow Firewall pair ( ARCHPA/ARCHPB ) to a new software version. The firewalls will be updated sequentially to avoid outages or downtime. This maintenance will occur on Monday, April 22, 2024, from 8:00 a.m. until 5:00 p.m.

No impact is anticipated.

Posted on Apr 17, 2024 - 16:04 EDT
PeachNet Scheduled Firewall Maintenance - TPA/TPB Firewall Pair Apr 23, 2024 23:00 - Apr 24, 2024 07:00 EDT
Network Support Services (NSS) will be updating the 56 Marietta Firewall pair ( TPA/TPB ) to a new software version. The firewalls will be updated sequentially to avoid outages or downtime. This maintenance will occur on Tuesday, April 23, 2024, at 11:00 p.m. until Wednesday, April 24, 2024, at 7:00 a.m.

No impact is anticipated.

Posted on Apr 17, 2024 - 16:52 EDT
PeachNet Scheduled Maintenance - TELX-KEN Apr 25, 2024 23:00 - Apr 26, 2024 07:00 EDT
AGA will be performing maintenance on the Northwest Ring at TELX and KEN. Services on the Northwest Ring will run in protect, No service interruptions are expected during this maintenance.

This maintenance will occur on Thursday, April 25, 2024, at 11:00 p.m. until Friday, April 26 2024, at 7:00 a.m.

Posted on Apr 10, 2024 - 13:17 EDT
Zayo and/or one of its providers will be performing maintenance on the chassis located at 56 Marietta St NW, which houses the hardware responsible for the DOE network's internet connection. The chassis is in a partially failed state, and therefore they will need to reboot the chassis, with a potential for replacement if the reboot fails. These activities WILL cause service disruption. General internet will not be available during this time, though some peerings may still be online such as Google and SoX. Please plan accordingly.

This maintenance will occur on Friday, April 26, 2024, at 10:00 p.m. until Saturday, April 27, 2024, at 7:00 a.m.

Sites affected: DOE - K-12

Posted on Apr 17, 2024 - 17:08 EDT
Zayo will perform maintenance on a fiber span between 56 Marietta and Georgia Gwinnett College (GGC). Services for the north ring will run in protect. This maintenance will occur Friday, May 3, 2024, at 10:00 p.m. until Saturday, May 4, 2024, at 10: 00 a.m.
Posted on Apr 11, 2024 - 10:51 EDT
Zayo will perform maintenance on a fiber span between 56 Marietta and Georgia Gwinnett College (GGC). Services for the north ring will run in protect. This maintenance will occur Saturday, May 4, 2024, at 10:00 p.m. until Sunday, May 5, 2024, at 10:00 a.m.
Posted on Apr 11, 2024 - 10:51 EDT
Scheduled Peachnet Fiber Maintenance - GSUALP - GCPCALP May 13, 2024 23:00 - May 14, 2024 07:00 EDT
Zayo will perform maintenance on a fiber span on the Georgia State University Alpharetta campus between GPCALP and GSUALP. Services for the north ring will run in protect. This maintenance will occur Monday, May 13, 2024, at 11:00 p.m. until Tuesday, May 14, 2024, at 7:00 a.m. No service interruption is expected from this maintenance.
Posted on Apr 12, 2024 - 10:23 EDT
Scheduled Peachnet Fiber Maintenance - GSUALP - GCPCALP May 14, 2024 23:00 - May 15, 2024 07:00 EDT
Zayo will perform maintenance on a fiber span on the Georgia State University Alpharetta campus between GPCALP and GSUALP. Services for the north ring will run in protect. This maintenance will occur Tuesday, May 14, 2024, at 11:00 p.m. until Wednesday, May 15, 2024, at 7:00 a.m. No service interruption is expected from this maintenance.
Posted on Apr 12, 2024 - 10:23 EDT
Scheduled Peachnet Fiber Maintenance - GSUALP - GCPCALP May 15, 2024 23:00 - May 16, 2024 07:00 EDT
Zayo will perform maintenance on a fiber span on the Georgia State University Alpharetta campus between GPCALP and GSUALP. Services for the north ring will run in protect. This maintenance will occur Wednesday, May 15, 2024, at 11:00 p.m. until Thursday, May 16, 2024, at 7:00 a.m. No service interruption is expected from this maintenance.
Posted on Apr 12, 2024 - 10:24 EDT
Zayo will be performing fiber splicing between these two locations. No outages are expected and services on the North Ring will run in protect.

This maintenance will occur on Wednesday, May 15, 2024, at 11:00 p.m. until Thursday, May 16, 2024, at 7:00 a.m.

Posted on Apr 17, 2024 - 12:18 EDT
Past Incidents
Apr 22, 2024

No incidents reported today.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

Unresolved incident: Scheduled Data Warehouse and Business Intelligence Maintenance.

Apr 18, 2024
Completed - The scheduled maintenance has been completed.
Apr 18, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 01:00 EDT
Scheduled - Kennesaw State University is performing Kennesaw network maintenance that may result in individuals not being able to log in to Brightspace LMS. This maintenance will occur Thursday, April 18, 2024, from 1:00 a.m. until 2:00 a.m.
Apr 15, 17:03 EDT
Apr 17, 2024
Completed - The scheduled maintenance has been completed.
Apr 17, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 23:00 EDT
Scheduled - Kennesaw State University is performing Marietta Campus network maintenance that may result in individuals not being able to log in to Brightspace LMS. This maintenance will occur on Wednesday, April 17, 2024, from 11:00 p.m. until 11:59 p.m.
Apr 15, 17:01 EDT
Completed - The scheduled maintenance has been completed.
Apr 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 23:00 EDT
Scheduled - Accelecom will be performing emergency maintenance on the Northwest Ring at TELX and KEN. No other changes to the scope or services affected have been designated by Accelecom at this time. No outages are expected and services on the Northwest Ring will run in protect.

This maintenance will occur on Tuesday, April 16, 2024, at 11:00 p.m. until Wednesday, April 17 2024, at 7:00 a.m.

Apr 16, 16:46 EDT
Completed - The scheduled maintenance has been completed.
Apr 17, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 23:00 EDT
Scheduled - Network Support Services (NSS) will be adjusting the ITS UGA switch reserved vlans and enabling jumbo frames. Brief service interruptions may occur during switch reloads. Switches will be updated one at a time to limit interruptions. This maintenance will occur Tuesday, April 16, 2024, at 11:00 p.m. until Wednesday, April 17, 2024, at 3:00 a.m.

Services affected: ITS UGA Boyd Services may experience brief service interruptions.

Apr 9, 16:20 EDT
Apr 16, 2024
Apr 15, 2024
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of GeorgiaBEST Managed Services at Fort Valley State University. The system should continue operating normally.

In the event that you experience any further issues with access to GeorgiaBEST Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001

Apr 15, 10:25 EDT
Identified - Fort Valley State University (FVSU) is now live with Self-Service Banner 9 (SSB9). Please use the new tile on the MyApps portal page.
Mar 15, 17:17 EDT
Resolved - Information Technology Services (ITS) has confirmed that network access at University of Georgia - Rock Eagle (ROC) has been restored by AT&T after a cable was repaired.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

Apr 15, 10:22 EDT
Identified - AT&T has dispatched personnel to run cable for a repair. No ETA on resolution at this time.
Apr 12, 16:38 EDT
Investigating - Information Technology Services (ITS) is investigating an outage at University of Georgia - Rock Eagle (ROC). Internet access is currently down. We are referring this issue to our Telco provider to check the circuit.

Additional information will be provided here as it becomes available.

Apr 12, 12:03 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Apr 11, 2024
Resolved - Information Technology Services (ITS) has confirmed that network access at Atlanta Technical College is functioning normally at this time after a cable was discovered to be unplugged at the site.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

Apr 11, 12:35 EDT
Identified - Information Technology Services (ITS) is currently investigating reports of issues with PeachNet Network Services at Atlanta Technical College. Affected users may be experiencing issues with network access. Additional information will be posted here as it becomes available.
Apr 11, 11:50 EDT
Completed - The scheduled maintenance has been completed.
Apr 11, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be performing Windows Operating System maintenance. This maintenance will begin Wednesday, April 10, 2024, at 11:00 p.m. until Thursday, April 11, 2024, at 7:00 a.m.

During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence - Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services:
- Axiom
- BDM
- CampusLogic Connect
- AIMS Parking services
- MOVEit Managed File Transfer (files.usg.edu)
- SSC MoveIT
- SSC Phones
- TeamMate Audit Management Legacy Archive System
- USO Active Directory
- USG Foundation Accounting Service
- VPN

Apr 5, 13:32 EDT
Apr 10, 2024
Completed - The scheduled maintenance has been completed.
Apr 10, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 21:00 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to apply a hotfix to the GeorgiaVIEW PROD Online Learning Environments from Tuesday, April 9, 2024, at 9:00 p.m. until Wednesday, April 10, 2024, at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG PROD institutions affected by this maintenance are:
* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University

Apr 8, 08:55 EDT
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of GeorgiaBEST Managed Services at University of West Georgia. The system should continue operating normally.

In the event that you experience any further issues with access to GeorgiaBEST Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001

Apr 10, 08:47 EDT
Identified - University of West Georgia is now live with Self-Service Banner (SSB). Please use the tiles found in OneLogin under "Student Resources" and
"Employee Resources".

Mar 25, 10:41 EDT
Completed - The scheduled maintenance has been completed.
Apr 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 07:00 EDT
Scheduled - GeorgiaFIRST Financials (FPLAY) will be unavailable from Tuesday, April 9, 2024, at 7:00 a.m. until Wednesday, April 10, 2024, at 7:00 a.m. to apply Release 5.93. The FPLAY environment is used by institutions for GeorgiaFIRST Marketplace training, for prototyping and testing transactions and queries, and for Banner integration testing.
Apr 1, 11:29 EDT
Apr 9, 2024
Apr 8, 2024
Resolved - After monitoring the situation, we are happy to report that the issues with OneUSG Connect system connectivity have been resolved. The system should continue operating normally.

We recommend that users take extra steps to clear their cache from previous browser sessions in order to log into the application successfully.

Clearing Cache and Cookies in Common Browsers (ESS Job Aid)
https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410

If you experience any further issues, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu

Apr 8, 08:46 EDT
Monitoring - OneUSG Connect is now available. System performance issues have been fully remediated and should be operating normally.

We recommend that users take extra steps to clear their cache from previous browser sessions in order to log into the application successfully.

Clearing Cache and Cookies in Common Browsers (ESS Job Aid)
https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410

We will continue to monitor the system for stability.

If you experience any further issues, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu

Apr 7, 10:27 EDT
Investigating - OneUSG Connect Support has received reports of users experiencing connection issues to OneUSG.

We are actively monitoring and will provide updates as they are made available.

We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu

Apr 7, 10:00 EDT