SYSTEMS STATUS
Update - ENA is reporting that Windstream local operations is searching for the damage location. No ETR at this time.
Aug 1, 14:43 EDT
Investigating - Information Technology Services (ITS) is reporting a multi-site outage. ENA is investigating the root cause. All of the affected sites have Windstream as the last mile provider.

The following schools are being affected by this outage:

- Brooks County Schools
- Charlton County Schools
- Early County Schools
- Meriwether County Schools
- Pataula Charter Schools
- Seminole County Schools
- Southwest GA Stem
- Terrell County Schools
- Thomaston-Upson County Schools
- Turner County Schools
- Twiggs County Schools
Aug 1, 11:30 EDT
Investigating - Jaggaer has reported that they are continuing to experience sporadic performance issues that may prevent users from accessing the GeorgiaFIRST Marketplace. Jaggaer reports that they are actively monitoring the health of the system, investigating and taking corrective action around the clock to remedy and bring stability to the environment. They will provide updates as new details emerge and will let us know once a full resolution is in place.

Thank you for your patience as Jaggaer works to address the issues.
Jul 27, 13:25 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Partial Outage
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Degraded Performance
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Degraded Performance
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
Augusta University Operational
Georgia Southern University Operational
Albany State University (QPROD) Operational
Atlanta Metropolitan State College (QPROD) Operational
Georgia College and State University (QPROD) Operational
Georgia Gwinnett College (QPROD) Operational
Georgia Highlands College (QPROD) Operational
Gordon State College (QPROD) Operational
Kennesaw State University (QPROD) Operational
Savannah State University (QPROD) Operational
South Georgia State College (QPROD) Operational
University of Georgia (QPROD) Operational
USG Training Initiatives (QPROD) Operational
GeorgiaVIEW Community (QPROD) Operational
Abraham Baldwin Agricultural College (XPROD) Operational
Clayton State University (XPROD) Operational
College of Coastal Georgia (XPROD) Operational
Columbus State University (XPROD) Operational
Competency Based Education (XPROD) Operational
Dalton State College (XPROD) Operational
East Georgia State College (XPROD) Operational
Fort Valley State University (XPROD) Operational
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational
Georgia Southwestern State University (XPROD) Operational
Georgia State University (XPROD) Operational
Middle Georgia State University (XPROD) Operational
University of North Georgia (XPROD) Operational
University of West Georgia (XPROD) Operational
USG Human Resources Office of Organizational Development (XPROD) Operational
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational
Valdosta State University (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – KABA Time Clocks ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Information Technology Services (ITS) will be completing Banner installations in Production environments. This maintenance will occur Friday, August 6, 2021 at 7:00 p.m. until Saturday, August 7, 2021 at 7:00 a.m.
Posted on Jul 9, 16:26 EDT
Information Technology Services (ITS) will be completing Banner installations in Production environments. This maintenance will occur Friday, August 6, 2021 at 10:00 p.m. until Saturday, August 7, 2021 at 7:00 a.m.
Posted on Jul 9, 16:26 EDT
Banner Managed Services (production) environments and DegreeWorks Managed Services (production) environments will be unavailable during the maintenance window scheduled for Friday, August 20, 2021 beginning at 10:00 p.m. until Saturday, August 21, 2021 at 7:00 a.m.

The following applications will not be available during this scheduled maintenance window:

Banner Managed Services:

- Abraham Baldwin Agricultural College
- Albany State University
- Atlanta Metropolitan State College
- Clayton State University
- College of Coastal Georgia
- Columbus State University
- Dalton State College
- East Georgia State College
- Fort Valley State University
- Georgia College and State University
- Georgia Gwinnett College
- Georgia Southern University
- Georgia Southwestern State University
- Gordon State College
- Middle Georgia State University
- Savannah State University
- South Georgia State College
- University of West Georgia
- Valdosta State University

DegreeWorks Managed Services:

- Abraham Baldwin Agricultural College
- Albany State University
- Atlanta Metropolitan State College
- College of Coastal Georgia
- Columbus State University
- Dalton State College
- Fort Valley State University
- Georgia Gwinnett College
- Georgia Southwestern State University
- Middle Georgia State University
- Savannah State University
- South Georgia State College
Posted on Jul 30, 16:54 EDT
Past Incidents
Aug 1, 2021
Completed - The scheduled maintenance has been completed.
Aug 1, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 23:00 EDT
Scheduled - System Support Services (SSS) will be conducting non-disruptive scheduled maintenance on the NS2 and NS4 DNS servers. This maintenance will occur on Saturday, July 31, 2021 at 11:00 p.m. until Sunday, August 1, 2021 at 7:00 a.m.

Due to the redundant nature of DNS, no user impact is expected.
Jul 30, 13:40 EDT
Jul 31, 2021
Completed - The scheduled maintenance has been completed.
Jul 31, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 22:00 EDT
Scheduled - Information Technology Services (ITS) will be completing Banner installations in Production environments. This maintenance will occur Friday, July 30, 2021 at 10:00 p.m. until Saturday, July 31, 2021 at 7:00 a.m.
Jul 9, 16:26 EDT
Jul 30, 2021
Completed - The scheduled maintenance has been completed.
Jul 30, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:03 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to apply a hotfix to the GeorgiaVIEW PROD Online Learning Environments on Thursday, July 29, 2021 from 9:00 p.m. until Friday, July 30, 2021 at 9:00 a.m.

Hotfix addresses the below issues:

- LE - Brightspace Editor - Issue with emojis requiring update
- LE - Copy Course Components - Tool Names may error out during copy
- Widget - Work to Do Widget Long Course Names can Hide Due Date
- Can't Override Rubric Criterion Scores in Firefox and Safari

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG Institutions affected by this maintenance are:
* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University
Jul 29, 08:48 EDT
Resolved - Network Support Services (NSS) and ENA have confirmed that the outage was caused by a fiber cut. Windstream completed the repairs and has restored full functionality of internet access at the affected schools. No further outages are expected.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Jul 30, 08:38 EDT
Identified - Network Support Services (NSS) and ENA have confirmed that the outage has been caused by a fiber cut. Repair crews are on the site of the fiber break and began repairs at 7:00 a.m. (CST). Repair crews had to postpone their work until 8:00 a.m. (CST) due to railroad access not being available.
Jul 29, 09:59 EDT
Investigating - Information Technology Services (ITS) is reporting a multi-site outage. ENA is investigating the root cause. All of the affected sites have Windstream as the last mile provider.

The following schools are being affected by this outage:

- Cook County Schools
- Irwin County Schools
- Telfair County Schools
- Terrell County Schools
Jul 28, 15:41 EDT
Completed - The scheduled maintenance has been completed.
Jul 30, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 23:00 EDT
Scheduled - Network Support Services (NSS) and Communication Consulting Group (CCG) will be upgrading PeachNet equipment at University of North Georgia-Cumming Campus (NGAC) on Thursday, July 29, 2021 from 11:00 p.m. to Friday, July 30, 2021 at 7:00 a.m.

Services will be interrupted during this maintenance.
Jul 15, 15:56 EDT
Completed - The scheduled maintenance has been completed.
Jul 30, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 23:00 EDT
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be upgrading PeachNet equipment at University of North Georgia-Blue Ridge Campus (NGABLU). This maintenance will occur Thursday, July 29, 2021 from 11:00 p.m. until Friday, July 30, 7:00 a.m.

Services will be interrupted during this maintenance.
Jul 15, 15:00 EDT
Jul 29, 2021
Completed - The scheduled maintenance has been completed.
Jul 29, 20:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 17:00 EDT
Scheduled - Communications Web Services will be performing scheduled maintenance on the USG.edu website on Thursday, July 29, 2021, at 5:00 p.m. until 8:00 p.m. During this time, there will be minimum impact to the USG.edu website.

The following web services will be impacted during this maintenance:


* https://www.usg.edu/student_affairs
* https://www.usg.edu/gafirst-fin
* https://www.usg.edu/georgia_best
Jul 28, 10:38 EDT
Completed - The scheduled maintenance has been completed.
Jul 29, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 23:00 EDT
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be working on Central Ring services not yet in production. This maintenance will occur on Wednesday, July 28, 2021 at 11:00 p.m. until Thursday, July 29, 2021 at 7:00 a.m.

This maintenance is not service affecting.
Jul 28, 10:57 EDT
Completed - The scheduled maintenance has been completed.
Jul 29, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 23:00 EDT
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be migrating PeachNet connections at Georgia Southwestern State University (GASW). This maintenance will occur Wednesday, July 28, 2021 from 11:00 p.m. to Thursday, July 29, 2021 at 7:00 a.m.

Services will be interrupted during this maintenance. Campus handoff and residential network connections will be upgraded from 1Gbps to 10Gbps.

Services Affected: Georgia Southwestern State University (GASW)
Jul 27, 13:50 EDT
Jul 28, 2021
Completed - The scheduled maintenance has been completed.
Jul 28, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 23:02 EDT
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be working on Central Ring services not yet in production. This maintenance will occur on Tuesday, July 27, 2021 at 11:00 p.m. until Wednesday, July 28, 2021 at 7:00 a.m.

This maintenance is not service affecting.
Jul 27, 14:28 EDT
Jul 27, 2021
Resolved - Network Support Services (NSS) and ENA have confirmed that the outage was caused by a fiber cut in Pine View. Windstream completed the repairs and has restored full functionality of internet access at the affected schools. No further outages are expected.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Jul 27, 08:16 EDT
Investigating - Information Technology Services (ITS) is reporting a multi-site outage. ENA is investigating the root cause.
The following schools are being affected by this outage:

- Brooks County Schools
- Charlton County Schools
- Early County Schools
- Grady County Schools
- Macon County Schools
- Pataula County Schools
- Seminole County Schools
- Southwest Georgia STEM
- Terrell County Schools
- Turner County Shools
- Wilcox County Schools
Jul 26, 13:22 EDT
Jul 26, 2021
Resolved - Jaggaer is reporting that the system performance issues are resolved. Users should now be able to access the GeorgiaFIRST Marketplace successfully.
Jul 26, 15:00 EDT
Identified - Jaggaer has reported system performance issues that may prevent users from accessing the GeorgiaFIRST Marketplace or returning carts from GFM to PeopleSoft. At this time all user access and inbound integration such as Invoice Imports, ERP import to JAGGAER integrations, etc. will result in an error until services are restored. Outbound Integrations that originate in JAGGAER will queue until services are restored and export as normal. They are currently working to resolve this issue.
Jul 26, 13:32 EDT
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Completed - The scheduled maintenance has been completed.
Jul 23, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 21:02 EDT
Scheduled - D2L will be conducting non-service affecting maintenance to update the GeorgiaVIEW PROD Online Learning Environments to version 20.21.7 from Thursday, July 22, 2021 at 9:00 p.m. until Friday, July 23, 2021 at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jul 22, 10:35 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 EDT
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be upgrading PeachNet equipment at University of North Georgia-Oconee County Campus (OCOC). This maintenance will occur Thursday, July 22, 2021 from 11:00 p.m. to Friday, July 23, 2021 at 7:00 a.m.

Services will be interrupted during this maintenance.
Jul 15, 15:45 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:02 EDT
Scheduled - Georgia Public Web (GPW) will be correcting a network fault in Pelham due to fiber degrade. This will affect the BoR Dark Fiber Circuit (Thomasville - Albany). This maintenance will occur Friday, July 23, 2021 from 12:01 a.m. until 06:00 a.m. Services will run in protect during this time.

No outage is expected during this maintenance.
Jul 22, 11:34 EDT
Jul 22, 2021
Completed - The scheduled maintenance has been completed.
Jul 22, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 23:03 EDT
Scheduled - Network Support Services (NSS) will migrate the disaster recovery firewalls (DPRA/DRPB) to the Panorama centralized management system and introduce Panorama variables to DPA/DPB. (NSS) will also change the DUO authentication server used by the VPN. This maintenance will occur Wednesday, July 21, 2021 at 11:00 p.m. until Thursday, July 22, 2021 at 3:00 a.m.

This maintenance should not be service affecting.
Jul 15, 16:21 EDT
Jul 21, 2021
Jul 20, 2021
Completed - The scheduled maintenance has been completed.
Jul 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 23:00 EDT
Scheduled - Communication Consulting Group (CCG) will be adjusting light levels at Thomasville POP (THOM) and around the ring in order to account for degrading levels between Thomasville and Albany. This maintenance will occur Monday, July 19, 2021 at 11:00 p.m. until Tuesday, July 20, 2021 at 7:00 a.m. The degraded levels will be addressed by Georgia Public Web (GPW) during the upcoming days.

No outages are expected.
Jul 19, 15:02 EDT
Jul 19, 2021
Jul 18, 2021
Completed - The scheduled maintenance has been completed.
Jul 18, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 17:00 EDT
Scheduled - Information Technology Services (ITS) will be completing Banner installations in Production environments. This maintenance will occur Saturday, July 17, 2021 at 5:00 p.m. until Sunday, July 18, 2021 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.
Jun 10, 15:57 EDT