Identified - Information Technology Services (ITS) has confirmed that an issue regarding Webex audio is being caused by an upgrade to modern view within Webex Meetings. As a workaround, affected users may set their preferences to allow Webex Audio for Meetings. Below are the steps:

1) From the Home screen choose the "Preferences" option from the left hand side menu option.

2) Then click on the Audio/Video tab from the top menu options.

3) Then choose the “Webex Audio” option from the drop down menu.
Dec 6, 08:37 EST

Identified - USG Cybersecurity received multiple reports of a suspicious email message sent to USO employees. This message has the subject line, “[[[IMPORTANT MESSAGE FROM DEPARTMENT OF EDUCATION!!!]]]” and may appear to be from someone you know. The body of the message contains the following text:

"[[[Alisson L. Guth has shared OneDrive files with you. Click review below to view file.

Review File

Best Regards

Alisson Louise Guth

Department of Education
400 Maryland Avenue, SW
Washington, D.C. 20202]]]"

These email messages are not legitimate. Please do not open any attachments or click on any embedded link. They could be used to compromise your account credentials and allow intruders access to confidential information. If you receive a message having these characteristics, please delete the message.

If you have additional questions or concerns, please contact the USG Enterprise Service Desk at 706-583-2001, or by email at helpdesk@usg.edu.
Dec 3, 13:50 EST

Identified - Information Technology Services (ITS) has confirmed that issues with Adobe licenses are being caused by a restructuring of Adobe's licensing structure. ITS technical staff has identified how to update your license for Adobe products. As a workaround, affected users may follow the steps below:

1 - Close all open Adobe products that are open on your computer.

2 - Find the Adobe Creative Cloud app on your computer. It will be in the Adobe folder in your Start Menu. If you don’t see it there, try typing “Adobe” into the search field on your taskbar. You should see ‘Adobe Creative Cloud’ listed along with all other Adobe products installed on your laptop. If it’s not in the search list, you can download it from here: https://www.adobe.com/creativecloud/desktop-app.html

3 - When you open the Creative Cloud App, it will prompt you to log in. (If you are installing it from the link above you will may be required to log in before the installer runs.) Enter your USG email address in the user id field.

You will then be prompted with two account choices: Adobe ID or Enterprise ID. Choose Enterprise ID. Be sure to click on “Sign in with an Enterprise ID”. This will take you to a different login window. This will redirect you to the USG Single Sign-On page. Enter your regular USG credentials (user id & password). You will then receive a Duo prompt on your phone, so be sure to answer it before the page expires.

4 - Once you have logged into the Creative Cloud app, it will automatically start updating all of the Adobe products on your computer. This update will also re-license them. You can see the update progress if you click on the Apps tab in the Creative Cloud app and look at the black bar at the top of the window.
Dec 3, 11:55 EST