SYSTEMS STATUS
Monitoring - Columbus State University HelpDesk reports that their OneCSU Portal was offline temporarily between 11:51 a.m. and 12:01 p.m. today. That service has been restored.

New Users may have been unable to login to the portal, affecting access to Brightspace. Information Technology Services (ITS) has confirmed that access to Columbus State University GeorgiaVIEW D2L Brightspace is functioning normally at this time. We will continue to monitor this system for stability.

In the event that you experience any further issues with access to Columbus State University GeorgiaVIEW D2L, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
May 7, 13:42 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – KABA Time Clocks ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A Georgia Public Web (GPW) vendor will be replacing a section of Optical Ground Wire (OPGW) fiber between the Reynolds PoP and Fort Valley State University. Several services will run in protect. This maintenance will occur on Monday, May 10, 2021 from 11:00 p.m. until Tuesday, May 11, 2021 at 7:00 a.m.

No outages are expected.
Posted on May 3, 11:10 EDT
A Georgia Public Web (GPW) vendor will be replacing a section of Optical Ground Wire (OPGW) fiber between the Reynolds PoP and Fort Valley State University. Several services will run in protect. This maintenance will occur on Tuesday, May 11, 2021 from 11:00 p.m. until Wednesday, May 12, 2021 at 7:00 a.m.

No outages are expected.
Posted on May 3, 11:11 EDT
Oracle Critical Patching Updates (CPU) for Banner May 21, 22:00 - May 22, 07:00 EDT
Banner Managed Services' (production) environments will be unavailable during the maintenance window scheduled for Friday, May 21, 2021 beginning at 10:00 p.m. and may remain unavailable until Saturday, May 22, 2021 at 7:00 a.m.

The following application will not be available during this scheduled maintenance window:

- Banner
Posted on May 4, 11:14 EDT
Degree Works Managed Services' (production) environments will be unavailable during the maintenance window scheduled for Friday, June 4, 2021 beginning at 10:00 p.m. and may remain unavailable until Saturday, June 5, 2021 at 7:00 a.m.

The following application will not be available during this scheduled maintenance window:

- Degree Works
Posted on May 4, 11:14 EDT
Past Incidents
May 8, 2021
Completed - The scheduled maintenance has been completed.
May 8, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 22:01 EDT
Scheduled - Systems Support Services (SSS) will be doing OS patching on Friday, May 7, 2021 at 10:00 p.m. until Saturday, May 8, 2021 at 7:00 a.m. GeorgiaBest patching begins at 10:00 p.m. and all other services will begin at 11:00 p.m.

During this period, users will be unable to access the affected services. All patched OSes will be rebooted.

Components Affected:

- Augusta University Financials
- Data Warehouse and Business Intelligence
- Georgia Archives (everything except ARCNAS)
- GeorgiaBEST Banner Managed Services
- GeorgiaBEST Degree Works Managed Services
- GeorgiaFIRST Financials
- Georgia ONmyLINE
- INGRESS Registration Sharing System
- MOVEit Managed File Transfer
- OneUSG Connect
- Web Services (www.usg.edu)
- Affordable Learning Georgia
- Georgia Archives
- Georgia Film Academy
- GAtracs
- GoBackMoveAhead
- Jimmy Carter Library
- USG Budgetary Reporting System
- USG Foundation
May 3, 10:13 EDT
Completed - The scheduled maintenance has been completed.
May 8, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 EDT
Scheduled - Systems Support Services (SSS) will be conducting scheduled maintenance on ARS (directory.bor.usg.edu) and Password Manager (mypassword.bor.usg.edu). This maintenance will occur on Friday, May 7, 2021 from 11:00 p.m. until Saturday, May 8, 2021 at 1:00 a.m.

During this time ARS and Password Manager will be unavailable.
May 5, 12:12 EDT
May 7, 2021
Completed - The scheduled maintenance has been completed.
May 7, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:01 EDT
Scheduled - Georgia Public Web (GPW) will be working with their vendor to identify and correct a unidirectional loss on the fiber near Covington (COV) on the Athens Ring. Several services will run in protect. This maintenance will occur on Thursday, May 6, 2021 from 11:00 p.m. until Friday, May 7, 2021 at 7:00 a.m.

No outages are expected.
May 6, 17:06 EDT
Completed - The scheduled maintenance has been completed.
May 7, 03:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:01 EDT
Scheduled - Network Support Services (NSS) will be performing firmware upgrades on the Central Ring DWDM equipment. This maintenance will occur on Thursday, May 6, 2021 from 11:00 p.m. until Friday, May 7, 2021 at 3:00 a.m.

No outages are expected.
May 5, 10:31 EDT
May 6, 2021
Resolved - Network Support Services (NSS) and ENA have confirmed that MediaCom has restored full functionality of internet access at the affected schools.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
May 6, 11:20 EDT
Investigating - Information Technology Services (ITS) is reporting a multi-site MediaCom network outage. The outage has been reported to ENA for investigation.

The affected locations are listed below:

- Tift County
- Atkinson County
- Lowndes County
- Furlow Academy
- Colquitt County
- Dougherty County
May 5, 22:46 EDT
Completed - The scheduled maintenance has been completed.
May 6, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 23:00 EDT
Scheduled - Network Support Services (NSS) will be migrating the firewalls at 56 Marietta Street in Atlanta (TPA/TPB) to the Panorama centralized management system. This maintenance will occur on Wednesday, May 5, 2021 at 11:00 p.m. until Thursday, May 6, 2021 at 3:00 a.m.

There should not be any service interruptions during this maintenance.
May 5, 12:05 EDT
May 5, 2021
May 4, 2021
Resolved - There was a multi-site outage of North Georgia Network (NGN) last-mile sites reported to Information Technology Services (ITS). ENA and NGN have changed out a network card and resolved the issue. No further interruptions are expected.

The affected locations are listed below:

- Habersham County Schools
- White County Schools
- Stephens County Schools
- Hart County Schools

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
May 4, 08:55 EDT
Completed - The scheduled maintenance has been completed.
May 4, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 23:00 EDT
Scheduled - Alma Telephone Company (ATC) will be performing fiber maintenance on the following fiber spans:

1. Between South Georgia State College in Waycross (WAY) and the Jesup PoP.
2. Between South Georgia State College in Waycross (WAY) and South Georgia State College in Douglas (SGA).
3. Between South Georgia State College in Waycross (WAY) and Brunswick.

This maintenance will occur on Monday, May 3, 2021 at 11:00 p.m. until approximately Tuesday, May 4, 2021 at 7:00 a.m.

South Georgia State College in Waycross (WAY) as well as PN0172A/B/C, Apogee's service to Brunswick will be down during the maintenance. The College of Coastal Georgia as well as Augusta University - Brunswick will route out the backup metro-E. Other services on the Southeast Ring will run in protect.

Sites affected:

- South Georgia State College in Waycross (WAY)
- PN0172A/B/C (Apogee)
- Augusta University - Brunswick (GHSUBRU)
- College of Coastal Georgia (BRU2)
Apr 28, 09:22 EDT
May 3, 2021
May 2, 2021

No incidents reported.

May 1, 2021
Completed - The scheduled maintenance has been completed.
May 1, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 23:59 EDT
Scheduled - OneUSG Connect will be unavailable to all University System of Georgia employees from Friday, April 30, 2021 at 11:59 p.m. until Saturday, May 1, 2021 at 7:00 a.m. During this time, Employee Self Service, Manager Self Service, and Careers will not be available.

Timeclocks and Benefits will be available.
Apr 30, 13:22 EDT
Completed - The scheduled maintenance has been completed.
May 1, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 00:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting Oracle System maintenance on Saturday, May 1, 2021, from 12:00 a.m. until 7:00 a.m.

During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence
- GeorgiaBEST Banner Managed Services
- GeorgiaBEST Degree Works Managed Services
- GeorgiaFIRST Financials
- Web Services (www.usg.edu)
- INGRESS Registration Sharing System
- OneUSG Connect
- GOSA (Governor's Office of Student Achievement)
- Augusta University Financials
Apr 28, 15:12 EDT
Apr 30, 2021
Completed - The scheduled maintenance has been completed.
Apr 30, 19:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 10:40 EDT
Scheduled - Georgia Highlands College will be performing maintenance on local Authentication services beginning Friday, April 30, 2021 at 5:00 a.m. until 7:00 p.m.

During this time, there could be issues when attempting to authenticate into Brightspace from on and off campus.
Apr 30, 10:39 EDT
Apr 29, 2021
Resolved - Information Technology Services (ITS) has confirmed that GeorgiaVIEW access at Fort Valley State University is functioning normally at this time. In the event that you experience any further issues with access to GeorgiaVIEW, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Apr 29, 17:23 EDT
Monitoring - Information Technology Services (ITS) has confirmed that access to Fort Valley State University GeorgiaVIEW D2L Brightspace authentication sign in is functioning normally at this time. We will continue to monitor this system for stability.

In the event that you experience any further issues with access to Fort Valley State University GeorgiaVIEW D2L, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Apr 29, 14:51 EDT
Investigating - Information Technology Services (ITS) is currently investigating a local campus login issue for Fort Valley State University which is affecting access to D2L. Affected users may experience issues with authentication. The campus is working to resolve this now. Additional information will be posted here as updates are available.
Apr 29, 11:42 EDT
Completed - The scheduled maintenance has been completed.
Apr 29, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 23:00 EDT
Scheduled - Network Support Services (NSS) will be upgrading the operating system on the DB300 Firewalls (DPA/DPB). This maintenance will occur on Wednesday, April 28, 2021 at 11:00 p.m. until Thursday, April 29, 2021 at 3:00 a.m.

No outages are expected
Apr 20, 11:24 EDT
Apr 28, 2021
Completed - The scheduled maintenance has been completed.
Apr 28, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 09:00 EDT
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be retrieving gear used during the creation of the Central Ring optical Guard Band from several sites. We will also be bringing up new backbone services to GASW. Locations include Jacksonville POP (JAX), Savannah POP (QSAV), Shared Services Center (SSC), Albany State University - West Campus (DAR), Bainbridge POP (GBAI), Georgia Southwestern State University (GASW), Americus POP (AMER), and 56 Marietta Street (TELX). This maintenance will occur on Wednesday, April 28, 2021 from 9:00 a.m. until 5:00 p.m.

No outages are expected.
Apr 23, 15:42 EDT
Completed - The scheduled maintenance has been completed.
Apr 28, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 23:01 EDT
Scheduled - The Data Warehouse (production) will be offline for maintenance during the window scheduled for Tuesday, April 27, 2021 beginning at 11:00 p.m. and may remain unavailable until Wednesday, April 28, 2021 at 7:00 a.m.

During this time, services will be unavailable.

The following applications will not be available during this scheduled maintenance window:

* Cognos Business Intelligence & Reporting Application
* APEX Data Collection Application
* Degrees & Majors Authorized
* HS/FICE Translation
* External Site Codes
* Oracle Database
Apr 21, 08:51 EDT
Completed - The scheduled maintenance has been completed.
Apr 28, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 23:01 EDT
Scheduled - An Alma Telephone Company (ATC) vendor will be performing a fiber relocation, due to a Department of Transportation (DOT) project on U.S. Hwy 1. The affected span is between East Georgia State College in Swainsboro (EGA) and Baxley (BAX). The vendor anticipates the work to be completed within 5 hours. This maintenance will occur Tuesday, April 27, 2021 at 11:00 p.m. until Wednesday, April 28, 2021 at 7:00 a.m.

Services on the SouthEast ring will run in protect. No service outages are expected.
Apr 15, 10:49 EDT
Completed - The scheduled maintenance has been completed.
Apr 28, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 23:01 EDT
Scheduled - Georgia Public Web (GPW) and a local fiber vendor will be performing a fiber relocation. Optical services on the Athens Ring will run in protect during the maintenance. This maintenance will occur Tuesday, April 27, 2021 at 11:00 p.m. until Wednesday, April 28, 2021 at 7:00 a.m.

No outages are expected.
Apr 12, 11:21 EDT
Apr 27, 2021
Completed - The scheduled maintenance has been completed.
Apr 27, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 12:00 EDT
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be retrieving gear used during the creation of the Central Ring optical Guard Band from several sites. We will also be bringing up new backbone services to GASW. Locations include Jacksonville POP (JAX), Savannah POP (QSAV), Shared Services Center (SSC), Albany State University - West Campus (DAR), Bainbridge POP (GBAI), Georgia Southwestern State University (GASW), Americus POP (AMER), and 56 Marietta Street (TELX). This maintenance will occur on Tuesday, April 27, 2021 from 12:00 p.m. until 6:00 p.m.

No outages are expected.
Apr 23, 15:42 EDT
Completed - The scheduled maintenance has been completed.
Apr 27, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 23:00 EDT
Scheduled - Communications Consulting Group (CCG) will be restarting a DWDM card at Georgia Tech Savannah (GTREP) to resolve an issue resulting in degraded services. If that doesn't resolve the issue, a replacement may be required. This maintenance will occur on Monday, April 26, 2021 at 11:00 p.m. until Tuesday, April 27, 2021 at 7:00 a.m.

PN0172A/B/C (Apogee's service to Brunswick) will experience an outage during this time.
Apr 26, 16:03 EDT
Completed - The scheduled maintenance has been completed.
Apr 27, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 23:00 EDT
Scheduled - Georgia Public Web (GPW) and a local fiber vendor will be performing a fiber relocation. Optical services on the Athens Ring will run in protect during the maintenance. This maintenance will occur Monday, April 26, 2021 at 11:00 p.m. until Tuesday, April 27, 2021 at 7:00 a.m.

No outages are expected.
Apr 12, 11:21 EDT
Apr 26, 2021
Apr 25, 2021

No incidents reported.

Apr 24, 2021
Completed - The scheduled maintenance has been completed.
Apr 24, 07:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting non-service affecting maintenance for the INGRESS application. This maintenance is NOT expected to affect INGRESS access or service. If this maintenance adversely impacts server performance, additional information will be posted here. This maintenance will occur on Friday, April 23, 2021 from 11:00 p.m. until Saturday, April 24, 2021 at 7:00 a.m.
Apr 23, 15:11 EDT
Completed - The scheduled maintenance has been completed.
Apr 24, 07:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:00 EDT
Scheduled - As reviewed in the TLS Security Update webinar on March 10, 2021, Information Technology Services (ITS) performed non-disruptive maintenance to turn off network protocols TLS versions 1.0 and 1.1 at all Managed Services Institutions in Pre-Production environments on March 15, 2021.

These network protocols have been scheduled to be turned off permanently in Production during the maintenance window scheduled for Friday, April 23, 2021 beginning at 10:00 p.m. until Saturday, April 24, 2021 at 7:00 a.m.

Note: No application downtime is expected during this time.
Apr 22, 08:41 EDT