Scheduled - Systems Support Services (SSS) will be conducting Operating System (OS) patching on Wednesday, December 4, 2019, at 10:00 p.m. until Thursday, December 5, 2019, at 7:00 a.m. During this period, users will be unable to access the affected services. All patched OSes will be rebooted.

Components Affected:

- USO Active Directory
- USO VPN
Dec 3, 14:00 EST

Scheduled - Network Support Services (NSS) will perform emergency maintenance on the production voicemail to restore functionality. This maintenance will occur on Wednesday, December 4, 2019 at 5:30 p.m. until approximately 11:00 p.m.

Services affected: Voicemail will be impacted at USO Athens Office, USO Atlanta Office, Georgia Archives, Georgia Public Library Service (GPLS), Georgia Libraries for Accessible Statewide Services (GLASS)
Dec 4, 16:52 EST

Scheduled - GeorgiaFIRST will refresh FPLAY Database from Monday, November 25, 2019 at 8:00 a.m. until Wednesday, December 4, 2019 at 5:00 p.m. As a result, FPLAY will be unavailable during this time. The FPLAY environment is used by institutions for GeorgiaFIRST Marketplace training, for prototyping and testing transactions and queries, and for Banner integration testing.

If test users (a user ID that was set up in FPLAY but does not exist in Production) are set up for training and testing purposes, please email the list of User IDs to Teresa Page at teresa.page@usg.edu. Please respond only if test users are unique to FPLAY.  ITS will save these test users and move them back into FPLAY after the refresh. 

If institutional training or testing is scheduled during this time, please adjust your schedule as needed.
Nov 11, 08:43 EST

Scheduled - Systems Support Services (SSS) will be conducting Operating System (OS) patching on Tuesday, December 3, 2019, at 10:00 p.m. until Wednesday, December 4, 2019, at 7:00 a.m. GeorgiaBest patching begins at 10:00 p.m. and all other services will begin at 11:00 p.m.

During this period, users will be unable to access the affected services. All patched OSes will be rebooted.

Components Affected:

- Data Warehouse and Business Intelligence
- Georgia Archives (everything except ARCNAS)
- GeorgiaBEST Banner Managed Services
- GeorgiaFIRST Financials
- Governor's Office of Student Achievement (GOSA)
- MOVEit Managed File Transfer
- USG Foundation
- TeamMate
Dec 3, 14:04 EST

Scheduled - Network Support Services (NSS) will be replacing a failing router in the UGA Data Center (Boyd). This will occur on Tuesday, December 3, 2019 at 11:00 p.m. until Wednesday, December 4, 2019 at 7:00 a.m. ITS Data Center Services located at Boyd DC will be unavailable during the swap. No other outage is expected
Dec 2, 15:39 EST

Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be bringing up new optical services to both Albany State University campuses to increase backbone capacity. Out-of-band management devices will also be installed. This maintenance will occur on Tuesday, December 3, 2019 from 8:00 a.m. until approximately 5:00 p.m. No outages are expected.

Service affected: None
Nov 26, 14:52 EST

Scheduled - A Georgia Public Web (GPW) vendor will be splicing fibers on a section of fiber in Albany. This maintenance will occur on Tuesday, December 3, 2019 from 12:01 a.m. until Tuesday, December 3, 2019 at 6:00 a.m. During the maintenance, services will run in protect. No outages are expected.

Sites affected: None
Nov 20, 10:27 EST

Scheduled - Systems Support Services (SSS) will be conducting Emergency Operating System (OS) patching for GeorgiaBest - AXIOM ONLY on Monday, December 2, 2019 at 10:00 p.m. until Tuesday, December 3, 2019 at 4:00 a.m.
Dec 2, 21:44 EST

Scheduled - Communications Consulting Group (CCG) will be reseating/replacing a failed DWDM card at Georgia Highlands College - Rome Campus (FLO). This maintenance will occur on Wednesday, November 27, 2019 from 7:00 p.m. until Thursday, November 28, 2019 at 3:00 a.m. No outages are expected, as services will run in protect.

Service affected: None
Nov 27, 11:00 EST

Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be repairing services on the Northwest Ring to address a service creation issue. Once resolved, services between TELX and Dalton will be created. We will also be implementing service repairs on the Athens Ring. This maintenance will occur on Tuesday, November 26, 2019 from 11:00 p.m. until Wednesday, November 27, 2019 at 7:00 a.m. No outages are expected.

Service affected: None
Nov 26, 14:49 EST

Scheduled - Network Support Services (NSS) will be increasing backbone capacity to the PeachNet routers located at Columbus State University (COL), Gordon State College (GOR), Georgia College and State University (GAC) and Clayton State University (CLA). This maintenance will occur on Tuesday, November 26, 2019 at 11:00 p.m. until Wednesday, November 27, 2019 at 7:00 a.m.

No outages are expected during this maintenance window.

Services affected: None
Nov 22, 15:50 EST

Scheduled - Network Support Services (NSS) will be migrating the F5 Silverline backup tunnel endpoints to new IP addresses. This maintenance will occur on Tuesday, November 26, 2019 at 11:00 p.m. until Wednesday, November 27, 2019 at 7:00 a.m. The backup tunnels for the F5 Silverline service will be unavailable during the maintenance window. The primary tunnels will remain up during the maintenance window.

Services affected: The backup tunnels for the F5 Silverline service.
Nov 22, 15:50 EST

Scheduled - The Data Warehouse (production) will be offline for maintenance during the window scheduled for Tuesday, November 26, 2019 beginning at 11:00 p.m. and may remain unavailable until Wednesday, November 27, 2019 at 7:00 a.m.

During this time, services will be unavailable.

The following applications will not be available during this scheduled maintenance window:

• Cognos Business Intelligence & Reporting Application
• APEX Data Collection Application
• Degrees & Majors Authorized
• HS/FICE Translation
• External Site Codes
• Oracle Database
Nov 22, 10:37 EST

Scheduled - Network Support Services (NSS) will be working with University of West Georgia (WGA) network staff to assist in the installation of a new network device for the campus handoff. This maintenance will occur on Tuesday, November 26, 2019 at 8:00 p.m. until Wednesday, November 27, 2019 at 4:00 a.m.

Traffic to the WGA main campus hand-off will have a service interruption during a portion of the maintenance window. This maintenance has been coordinated with the WGA Network Staff.

Services affected: Network traffic to WGA.
Nov 22, 15:50 EST

Scheduled - Systems Support Services (SSS) will be performing maintenance on the USO Athens Office (DB300), USO Atlanta Office, and Georgia Archives wireless networks. This maintenance will occur on Tuesday, November 26, 2019 from 9:00 p.m. until 10:00 p.m. The USO Athens Office (DB300), USO Atlanta Office, and Georgia Archives wireless networks may be unavailable at some point during the maintenance window.

The radius.uso.bor.usg.edu certificate that is supplied to everyone's wireless connection is going to be replaced during this maintenance window. Please remember that when the new certificate is applied we believe from past experience that some users will have to accept the new certificate when they attach to the wireless. Some users will also have to remove their connection to the wireless and reconnect to get the new certificate. This new certificate will apply to all users who have machines attached to the wifi network including USO Athens Office (DB300), USO Atlanta Office, and all Georgia Archives locations.

Components Affected:

- USO Athens Office (DB300)
- USO Atlanta Office
- Georgia Archives
Nov 25, 15:10 EST

Scheduled - Network Support Services (NSS) will be performing maintenance on the DB300 Wireless Network. This maintenance will occur on Tuesday, November 25, 2019 at 8:00 p.m. until Wednesday, November 26, 2019 at 4:00 a.m. The DB300 Wireless Network will be unavailable at some point during the maintenance window.

Services affected: DB300 Wireless Network
Nov 22, 10:12 EST

Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be adding optical services between TELX and Gordon State College (GOR). No existing services will be affected. This maintenance will occur on Monday, November 25, 2019 from 12:00 p.m. until 05:00 p.m.

Service affected: None
Nov 21, 15:37 EST

Scheduled - PeopleSoft Financials Update 5.50 will be applied from Thursday, November 21, 2019, at 5:00 p.m. to Monday, November 25, 2019 at 7:00 a.m. This Oracle annual maintenance includes the following:

- Database Upgrade 12c to 12.2
- PeopleSoft Update Images 9.2.028 – 9.2.032
- New enhancements and functionality

The following applications are not available during this scheduled maintenance window:

- GeorgiaFIRST PeopleSoft Financials production (FPROD)
- PSQUEST access
- GeorgiaFIRST Marketplace access
- Expenses and ePro Self-Service Portal

ACTION NEEDED: In preparation for this release, the institution should take the following steps:

1. Communicate system downtime to campus stakeholders (Banner, Department users, third-parties, etc.).
2. Communicate system downtime for Self-Service: GeorgiaFIRST Marketplace (Shoppers, Requesters and Buyers) and Travel & Expenses module.
3. Be prepared to complete all daily transaction processing and have users logged out of PeopleSoft Financials by 5:00 p.m. on November 21, 2019.
4. Obtain Release 5.50 documentation as it becomes available from ITS (Job Aids, Business Processes, Known Issues, etc.).

RELATED DOCUMENTATION: ITS will provide updated release documentation as it becomes available on the GeorgiaFIRST Financials website.
Sep 27, 16:14 EDT

Scheduled - Information Technology Services (ITS) will be conducting service affecting INGRESS maintenance for Albany State University on Friday, November 22, 2019 from 6:30 p.m. until Saturday, November 23, 2019 at 12:00 p.m.

During this time, Albany State University's Banner environment will be unavailable for INGRESS processing and users will be unable to log into the system.
Nov 22, 11:42 EST

Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be adding optical services between TELX and Dalton State University (DAL). No existing services will be affected. This maintenance will occur on Friday, November 22, 2019 from 8:00 a.m. until 12:00 p.m.

Service affected: None
Nov 21, 14:59 EST