Scheduled - D2L will be conducting non-service affecting maintenance to update the GeorgiaVIEW QPROD and XPROD Online Learning Environments to version 20.20.11 from Thursday, November 26, 2020 at 9:00 p.m. until Friday, November 27, 2020 at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG QPROD Institutions affected by this maintenance are:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community

USG XPROD Institutions affected by this maintenance are:

* Abraham Baldwin Agricultural College
* Clayton State University
* College of Coastal Georgia
* Columbus State University
* Competency Based Education
* Dalton State College
* East Georgia State College
* Fort Valley State University
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
* Georgia Southern University (Armstrong org)
* Georgia Southwestern State University
* Georgia State University
* Middle Georgia State University
* University of North Georgia
* University of West Georgia
* USG Human Resources Office of Organizational Development
* USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
* Valdosta State University
Nov 25, 09:10 EST

Scheduled - Network Support Services (NSS) will swapping the active supervisor modules on the TELX1 and TELX2 core routers. This maintenance will occur on Wednesday, November 25, 2020 from 11:00 p.m. until Thursday, November 26, 2020 at 7:00 a.m.

There are no expected outages during this maintenance.
Nov 24, 15:45 EST

Scheduled - The Data Warehouse (production) will be offline for maintenance during the window scheduled for Tuesday, November 24, 2020 beginning at 11:00 p.m. and may remain unavailable until Wednesday, November 25, 2020 at 7:00 a.m.

During this time, services will be unavailable.

The following applications will not be available during this scheduled maintenance window:

* Cognos Business Intelligence & Reporting Application
* APEX Data Collection Application
* Degrees & Majors Authorized
* HS/FICE Translation
* External Site Codes
* Oracle Database
Nov 18, 11:17 EST

Scheduled - Network Support Services (NSS) will be upgrading the Palo Alto 5050 firewalls in Athens with Palo Alto 5250's. This maintenance will occur on Saturday, November 21, 2020 at 11:00 p.m. until Sunday, November 22, 2020 at 7:00 a.m. Service interruptions are anticipated during this maintenance for services located in the DB300 Data Center.

DB300/ITS Athens telephony will be unavailable for the duration of the maintenance window. Voicemail for the following locations will be unavailable for the duration of the window:

-Georgia Archives
-Georgia Libraries for Accessible Statewide Services (GLASS)
-Georgia Public Library Service (GPLS)
-USO Athens Office
-USO Atlanta Office

Telephony will continue to work in local survivability for the following sites:

-Georgia Archives
-Georgia Libraries for Accessible Statewide Services (GLASS)
-Georgia Public Library Service (GPLS)
-USO Atlanta Office

If you experience issues with making a call to the ITS Helpdesk main line (706-583-2001) during this maintenance, please send an email to: helpdesk@usg.edu or if your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.

Components Affected:

- Augusta University Financials
- Data Warehouse and Business Intelligence
- ITS Data Center (DB300)
- FS1 File Sharing Service
- GALILEO
- GeorgiaBEST Banner Managed Services
- GeorgiaBEST Degree Works Managed Services
- GeorgiaFIRST PeopleSoft Financials
- GeorgiaFIRST Marketplace
- Georgia Public Library Service
- INGRESS Registration Sharing System
- MOVEit Managed File Transfer (files.usg.edu)
- OneUSG Connect – Database
- OneUSG Connect – Employee and Manager Self-Service
- OneUSG Connect – KABA Time Clocks
- USO Athens Office
- USO Atlanta Office
- USO BoardEffect
- USO SharePoint/OneDrive
- USO SSO
- USO Telephone System
- USO VPN
- Web Services (www.usg.edu)
Nov 9, 16:42 EST

Scheduled - Information Technology Services (ITS) will perform Oracle patching for the INGRESS environment on Friday, November 20, 2020 from 10:00 p.m. until Saturday, November 21, 2020 at 7:00 a.m.

During this time, all users will be unable to access INGRESS.
Nov 18, 17:01 EST

Scheduled - GeorgiaFIRST PeopleSoft Financials Production Database (FPROD) will be unavailable due to scheduled maintenance on Friday, November 20, 2020 from 11:00 p.m. until Saturday, November 21, 2020 at 7:00 a.m.

The following applications will not be available during this scheduled maintenance window:

• GeorgiaFIRST PeopleSoft Financials production (FPROD)
• Augusta University Financials (AUFPROD)
• PSQUEST access
• GeorgiaFIRST Marketplace access
• Expenses and ePro Self-Service Portal
Nov 17, 15:49 EST

Scheduled - Communications Consulting Group (CCG) will be reseating/replacing a faulty card in DAL.rtr. This maintenance will occur Thursday, November 19, 2020 at 11:00 p.m. until Friday, November 20, 2020 at 3:00 a.m.

Dalton State College will experience an outage during this maintenance.
Nov 18, 14:08 EST

Scheduled - Georgia College and State University will be conducting unscheduled maintenance on GCSU's authentication service on Thursday, November 19, 2020 from 10:00 p.m. until approximately 10:15 p.m.

This maintenance is NOT expected to affect access or service.

If this maintenance adversely impacts authentication for GCSU users, additional information will be posted to the USG Services Status Page: https://status.usg.edu/
Nov 19, 14:48 EST

Scheduled - Systems Support Services (SSS) will be performing maintenance on the IDP Proxy service on Wednesday, November 18, 2020 at 11:00 p.m. until Thursday, November 19, 2020 at 1:00 a.m.

There is a possibility of a brief interruption of Single-Sign-On Service provided by the USG Identity Proxy during this maintenance period.

During the maintenance window, we will be patching the operating system on the single-sign-on hosting servers.
Nov 16, 12:32 EST

Scheduled - Alma Telephone Company (ATC) will be performing fiber maintenance on the span between Georgia Southern University (NOC) and East Georgia State College (EGA) in Swainsboro. This maintenance will occur on Tuesday, November 17, 2020 at 11:00 p.m. until Wednesday, November 18, 2020 at 7:00 a.m.

No outages are expected, all services will run in protect.
Nov 16, 14:10 EST

Scheduled - The OneUSG Connect HPLAY (non-production) environment is unavailable for scheduled maintenance Friday, November 13, 2020 from 12:00 p.m. until Monday, November 16, 2020 at 7:00 a.m. We apologize for the inconvenience.

If you have questions or concerns, please contact OneUSG Connect Support at oneusgsupport@usg.edu
Nov 5, 15:12 EST