SYSTEMS STATUS
Monitoring - East Georgia State College has restored full functionality of access to GeorgiaVIEW. We will continue to monitor this system for stability. If you are still experiencing issues with access to GeorgiaVIEW, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 18, 16:26 EDT
Identified - Peachnet and Bulloch Telco have identified the issue and they will be on site in Statesboro this afternoon to replace a cable. There were be a short outage this afternoon at 3:00 p.m. The outage should be less than 15 minutes.
Sep 18, 13:25 EDT
Investigating - Information Technology Services (ITS) is currently investigating a local campus D2L login issue for East Georgia State College. Affected users may be experiencing problems with accessing GeorgiaVIEW D2L.

Additional information will be posted here when the issues are confirmed.
Sep 18, 08:48 EDT
Monitoring - Fort Valley State University has restored full functionality of access to GeorgiaVIEW. We will continue to monitor this system for stability. If you are still experiencing issues with access to GeorgiaVIEW, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 18, 16:05 EDT
Investigating - Information Technology Services (ITS) is currently investigating a local campus D2L login issue for Fort Valley State University. Affected users may be experiencing problems with accessing GeorgiaVIEW D2L. Additional information will be posted here when the issues are confirmed.
Sep 18, 14:35 EDT
Monitoring - Abraham Baldwin Agricultural College has restored full functionality of access to GeorgiaVIEW. We will continue to monitor this system for stability. If you are still experiencing issues with access to GeorgiaVIEW, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 18, 16:03 EDT
Investigating - Information Technology Services (ITS) is currently investigating a local campus D2L login issue for Abraham Baldwin Agricultural College. Affected users may be experiencing problems with accessing GeorgiaVIEW D2L. Additional information will be posted here when the issues are confirmed.
Sep 18, 14:31 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
PaymentWorks Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – KABA Time Clocks ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Communications Consulting Group (CCG) will be retrieving a DWDM card no longer in use by DOE service PN0159 as a regen at Tallahassee. This maintenance will occur on Wednesday, September 23, 2020 from 12:00 p.m. until 2:00 p.m. No service downtime or outages are planned or expected.
Posted on Sep 18, 16:18 EDT
Alma Telephone Company (ATC) will be performing maintenance on a section of leased fiber between Baxley and Vidalia. This will occur on Tuesday, September 29, 2020 at 12:01 a.m. until 6:00 a.m. No outages are expected, all services will run in protect.
Posted on Sep 9, 09:58 EDT
Past Incidents
Sep 19, 2020
Completed - The scheduled maintenance has been completed.
Sep 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:02 EDT
Scheduled - Network Support Services (NSS) will be replacing the edge router at DB300 (AHN.rtr). Services other than those listed below should not be impacted as a result of this maintenance. This maintenance will occur Friday, September 18, 2020 from 11:00 p.m. until Saturday, September 19, 2020 at 7:00 a.m.

Services Affected:

- Georgia Public Library Service
- GALILEO
- PeachNET Virtual Data Center
- GA Tech and UGA Backup Services
Sep 16, 16:03 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance for the INGRESS environment on Friday, September 18, 2020 from 10:00 p.m. until Saturday, September 19, 2020 at 7:00 a.m.

During this time, all users will be unable to access INGRESS.
Sep 16, 11:12 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:15 EDT
Scheduled - The OneUSG Connect HPROD (Production) database will be unavailable for scheduled maintenance. This maintenance will occur from Friday, September 18, 2020 at 11:15 p.m. until Saturday, September 19, 2020 at 7:00 a.m.

During this time, OneUSG Connect, OneUSG Connect Employee Self Service, OneUSG Connect
Manager Self Service and OneUSG Connect - Careers will not be available.

- Users trying to access will receive a message indicating a scheduled maintenance is underway.

- Time clocks will be available for use where applicable.

- OneUSG Connect - Benefits will remain available to employees and can be accessed from the USG Faculty and Staff Portal, https://oneusgconnect.usg.edu/.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
Sep 15, 12:39 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:01 EDT
Scheduled - Network Support Services (NSS) will be performing service affecting maintenance on the PeachNet Virtual Data Center (VDC) to replace the Information Technology Services (ITS) edge router. This maintenance will occur on Friday, September 18, 2020 at 11:00 p.m. until Saturday, September 19, 2020 at 7:00 a.m.

This maintenance window will cause an outage and affect connectivity to VDC customers running virtual machines (VMs). No VMs will need to be rebooted because this is an external network connectivity issue.
Sep 14, 15:49 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:01 EDT
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance for: files.usg.edu. During this time files.usg.edu will be unavailable by all connection methods. As well, any automated file transfers will be unavailable during the maintenance window. This maintenance will occur from Friday, September 18, 2020, at 11:00 p.m. until Saturday, September 19, 2020, at 7:00 a.m.
Sep 14, 11:34 EDT
Sep 18, 2020
Resolved - Information Technology Services (ITS) has confirmed that GeorgiaVIEW access at Kennesaw State University is functioning normally at this time. In the event that you experience any further issues with accessing GeorgiaVIEW, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Sep 18, 20:22 EDT
Identified - Information Technology Services (ITS) is currently investigating a local campus D2L login issue for Kennesaw State University. Affected users may be experiencing problems with accessing GeorgiaVIEW D2L. Additional information will be posted here when the issues are confirmed.
Sep 18, 19:12 EDT
Completed - The scheduled maintenance has been completed.
Sep 18, 19:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 18:01 EDT
Scheduled - D2L will be conducting non-service affecting maintenance on the authentication services for Kennesaw State University on Friday, September 18, 2020 from 6:00 p.m. until 7:45 p.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Sep 18, 13:41 EDT
Completed - The scheduled maintenance has been completed.
Sep 18, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 15:00 EDT
Scheduled - Fiber vendor Bulloch Telco will swap out a jumper to address connectivity issues for East Georgia College - Statesboro Academic Facility. A brief outage is expected. This maintenance will occur on Friday, September 18, 2020 from 3:00 p.m. until 5:00 p.m.

Sites affected: East Georgia College - Statesboro Academic Facility
Sep 18, 12:51 EDT
Completed - The scheduled maintenance has been completed.
Sep 18, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:00 EDT
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will replace a faulty power supply in the primary firewall and upgrade the operating system on both the primary and secondary firewalls at the University System Office. These firewalls are configured as a high availability pair so we do not expect this to be service affecting. This maintenance will occur on Thursday, September 17, 2020 at 11:00 p.m. until Friday, September 18, 2020 at 6:00 a.m.

No service downtime or outages are planned or expected.
Sep 15, 14:56 EDT
Sep 17, 2020
Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:00 EDT
Scheduled - Systems Support Services (SSS) will be upgrading Barracuda. This will cause any email during this period to cache. Email will continue to flow once the Barracuda comes back online. This maintenance will occur from Wednesday, September 16, 2020, at 11:00 p.m. until Thursday, September 17, 2020, at 7:00 a.m.
Sep 14, 15:26 EDT
Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:00 EDT
Scheduled - Systems Support Services (SSS) will be reconfiguring Azure AD sync and Active Directory to allow device syncing. This is to allow TSS to configure workstations for InTune. This maintenance will occur from Wednesday, September 16, 2020, at 11:00 p.m. until Thursday, September 17, 2020, at 7:00 a.m.

This should not result in any outages.
Sep 14, 15:10 EDT
Sep 16, 2020
Sep 15, 2020
Resolved - Information Technology Services (ITS) has confirmed that GeorgiaVIEW access at Abraham Baldwin Agricultural College is functioning normally at this time. In the event that you experience any further issues with GeorgiaVIEW, please contact the ITS Helpdesk at:helpdesk@usg.edu or 706-583-2001.
Sep 15, 09:43 EDT
Monitoring - Abraham Baldwin Agricultural College has restored full functionality of access to GeorgiaVIEW. We will continue to monitor this system for stability. If you are still experiencing issues with access to GeorgiaVIEW, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 14, 16:27 EDT
Investigating - Information Technology Services (ITS) is currently investigating a local campus D2L login issue for Abraham Baldwin Agricultural College. Affected users may be experiencing problems with accessing GeorgiaVIEW D2L. Additional information will be posted here when the issues are confirmed.
Sep 14, 15:28 EDT
Resolved - Information Technology Services (ITS) has confirmed that GeorgiaVIEW access at Fort Valley State University is functioning normally at this time. In the event that you experience any further issues with GeorgiaVIEW, please contact the ITS Helpdesk at:helpdesk@usg.edu or 706-583-2001.
Sep 15, 09:41 EDT
Monitoring - Fort Valley State University has restored full functionality of access to GeorgiaVIEW. We will continue to monitor this system for stability. If you are still experiencing issues with access to GeorgiaVIEW, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 14, 16:26 EDT
Investigating - Information Technology Services (ITS) is currently investigating a local campus D2L login issue for Fort Valley State University. Affected users may be experiencing problems with accessing GeorgiaVIEW D2L. Additional information will be posted here when the issues are confirmed.
Sep 14, 15:30 EDT
Completed - The scheduled maintenance has been completed.
Sep 15, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 11:15 EDT
Scheduled - The OneUSG Connect HPLAY (non-production) environment is unavailable for unscheduled maintenance for the rest of today, Monday, September 14, 2020. We apologize for the inconvenience.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
Sep 14, 11:07 EDT
Sep 14, 2020
Sep 13, 2020

No incidents reported.

Sep 12, 2020
Resolved - After monitoring, Information Technology Services (ITS) has confirmed that the issue with the My Courses Widget for the GeorgiaVIEW QPROD and XPROD Brightspace/D2L Online Learning Environments has been resolved.
Sep 12, 10:52 EDT
Monitoring - Information Technology Services (ITS) currently believes the issue is resolved but will continue to monitor for some time to verify the full functionality of the My Courses Widget for the GeorgiaVIEW QPROD and XPROD Brightspace/D2L Online Learning Environments.
Sep 11, 14:54 EDT
Investigating - Information Technology Services (ITS) is currently investigating a possible issue with the My Courses Widget in the GeorgiaVIEW Brightspace environment. Users may be unable to access courses from that widget, but they may still use the "Select a course..." waffle icon as a current workaround. Additional information will be posted here when the issues are confirmed.
Sep 11, 13:31 EDT
Sep 11, 2020
Resolved - Beginning at 5:00 p.m. yesterday (Thursday, September 10, 2020), Georgia Gwinnett College (GGC) experienced a system failure that affected SSO authentication to D2L Brightspace.

It was resolved by 8:30 p.m. with authentication processing as normal.
Sep 11, 13:58 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 8, 11:13 EDT
Scheduled - Communications Consulting Group (CCG) will be working to address a failed DWDM component at Augusta University - Annex (MCGA), as well as retrieving a DWDM card no longer in use by DOE service PN0159 at that site. Services on the Augusta Ring will run in protect. This maintenance will occur on Thursday, September 10, 2020 at 11:00 p.m. until Friday, September 11, 2020 at 3:00 a.m.

Sites affected: None
Sep 8, 11:13 EDT
Sep 10, 2020
Completed - The scheduled maintenance has been completed.
Sep 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:00 EDT
Scheduled - A Georgia Public Web (GPW) vendor will be performing fiber maintenance on the span between Albany State and the Thomasville PoP. This maintenance will occur on Wednesday, September 9, 2020 from 11:00 p.m. until Thursday, September 10, 2020 at 7:00 a.m.

During this maintenance, services will run in protect

Sites affected: None
Sep 9, 15:13 EDT
Completed - The scheduled maintenance has been completed.
Sep 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, September 9, 2020, at 11:00 p.m. (9:00 p.m. for non-production services) until Thursday, September 10, 2020 at 7:00 a.m.

During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence – Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services – Axiom, BDM and Recruit Services
- MOVEit Managed File Transfer (files.usg.edu)
- SSC Active Directory
- SSC MoveIT
- SSC Phones
- SSC VPN
- TeamMate Audit Management System
- USO Active Directory
- USG Foundation Accounting Service
- USO VPN
Sep 3, 10:48 EDT
Sep 9, 2020
Resolved - After monitoring, Information Technology Services (ITS) has confirmed that the issue with Brightspace Learning Environment Documents and Files for the GeorgiaVIEW QPROD and XPROD Brightspace/D2L Online Learning Environments has been resolved
Sep 9, 16:56 EDT
Monitoring - Information Technology Services (ITS) currently believes the issue is resolved, but will continue to monitor for some time to verify before resolving issue with Brightspace Learning Environment Documents and Files for the GeorgiaVIEW QPROD and XPROD Brightspace/D2L Online Learning Environments.
Sep 9, 05:55 EDT
Investigating - Investigating: D2L Impacting Event Notification - Learning Environment Documents and Files
D2L is reporting an impacting event that is affecting the ability to edit existing content or add new content is currently unavailable in the Brightspace environment

The issue affects the Brightspace Content area for the GeorgiaVIEW QPROD and XPROD Brightspace/D2L Online Learning Environments.
Sep 9, 05:32 EDT
Resolved - After monitoring, Information Technology Services (ITS) has confirmed that the issue with Brightspace Learning Outcomes for the GeorgiaVIEW QPROD and XPROD Brightspace/D2L Online Learning Environments has been resolved.

QPROD:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community

XPROD:

* Abraham Baldwin Agricultural College
* Clayton State University
* College of Coastal Georgia
* Columbus State University
* Competency Based Education
* Dalton State College
* East Georgia State College
* Fort Valley State University
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
* Georgia Southern University
* Georgia Southwestern State University
* Georgia State University
* Middle Georgia State University
* University of North Georgia
* University of West Georgia
* USG Human Resources Office of Organizational Development
* USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
* Valdosta State University
Sep 9, 16:53 EDT
Monitoring - D2L reported an impacting event that caused internal error messages on certain pages which are aligned to "Learning Outcomes." Information Technology Services (ITS) currently believes the issue is resolved, but will continue to monitor for some time to verify before resolving the issue with Brightspace Learning Outcomes for the GeorgiaVIEW QPROD and XPROD Brightspace/D2L Online Learning Environments.

QPROD:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community

XPROD:

* Abraham Baldwin Agricultural College
* Clayton State University
* College of Coastal Georgia
* Columbus State University
* Competency Based Education
* Dalton State College
* East Georgia State College
* Fort Valley State University
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
* Georgia Southern University
* Georgia Southwestern State University
* Georgia State University
* Middle Georgia State University
* University of North Georgia
* University of West Georgia
* USG Human Resources Office of Organizational Development
* USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
* Valdosta State University
Sep 8, 10:21 EDT
Resolved - Georgia Public Web (GPW) has reported and confirmed that Spectrum has completed the repair of the Athens Ring. All associated alarms have cleared and all services are “green”.

In the event that further issues are experienced, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Sep 9, 12:41 EDT
Update - Georgia Public Web (GPW) has reported that Spectrum will be starting repairs on September 09, 2020 at 12:00 a.m.
Sep 8, 10:20 EDT
Identified - Network Support Services (NSS) is reporting a fiber cut on the Athens Ring. Services in the Athens area are currently running in protect. Additional information will be posted here as it becomes available.

Estimated Time of Repair: September 08, 2020.
Sep 6, 15:11 EDT
Sep 8, 2020
Resolved - D2L's vendors have restored service to their D2L Helpdesk phone system. The system should continue operating normally.

Approximate Event Duration:
Start Time: Sep 8 2020 10:20AM (ET)
End Time: Sep 8 2020 4:30PM (ET)

If you are still experiencing issues with the D2L Support Helpdesk phone system, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 8, 19:07 EDT
Investigating - D2L’s phone system is down and is impacting end users ability to contact the D2L Helpdesk. Details from D2L below:

We are currently experiencing an outage on our Phone systems and this is impacting users ability to reach our End User Support (EUS) Helpdesks via phone. Our vendors have been engaged and are currently working towards resolving this issue as soon as possible. This is ONLY affecting End Users's access to support. We sincerely apologize for any inconvenience this might have caused.

System affected:
Phone Systems - End Users Contact numbers
Sep 8, 13:58 EDT
Sep 7, 2020

No incidents reported.

Sep 6, 2020
Completed - The scheduled maintenance has been completed.
Sep 6, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 23:00 EDT
Scheduled - System Support Services (SSS) will be conducting non-disruptive scheduled maintenance on the NS1 and NS2 DNS servers. This maintenance will occur on Saturday September 5, 2020 at 11:00 p.m. until Sunday September 6, 2020 at 7:00 a.m.

Due to the redundant nature of DNS, no user impact is expected.
Sep 1, 16:22 EDT
Sep 5, 2020
Completed - The scheduled maintenance has been completed.
Sep 5, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 23:00 EDT
Scheduled - Network Support Services (NSS) will be performing emergency maintenance on the DB300 firewall pair (DPA/DPB), to resolve ongoing intermittent access issues with backup services. This maintenance will be service affecting. This maintenance will occur Friday September 4, 2020 from 11:00 p.m. until Saturday September 5, 2020 at 7:00 a.m.

Services Affected: ITS Data Center DB300
Sep 4, 17:01 EDT
Completed - The scheduled maintenance has been completed.
Sep 5, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 23:00 EDT
Scheduled - Network Support Services (NSS) will be replacing the edge router at DB300 (AHN.rtr). Services other than those listed below should not be impacted as a result of this maintenance. This maintenance will occur Friday September 4, 2020 from 11:00 p.m. until Saturday September 5, 2020 at 7:00 a.m.

Services affected:
- Georgia Public Library Service
- GALILEO
- PeachNET Virtual Data Center
- GA Tech and UGA Backup Services
Sep 1, 13:04 EDT