SYSTEMS STATUS
All Systems Operational

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
PaymentWorks Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – KABA Time Clocks ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Data Warehouse (production) will be offline for maintenance during the window scheduled for Tuesday, November 24, 2020 beginning at 11:00 p.m. and may remain unavailable until Wednesday, November 25, 2020 at 7:00 a.m.

During this time, services will be unavailable.

The following applications will not be available during this scheduled maintenance window:

* Cognos Business Intelligence & Reporting Application
* APEX Data Collection Application
* Degrees & Majors Authorized
* HS/FICE Translation
* External Site Codes
* Oracle Database
Posted on Nov 18, 11:17 EST
Degree Works Managed Services' environments will be unavailable for scheduled maintenance during the maintenance window scheduled for Friday, December 4, 2020 beginning at 10:00 p.m. and may remain unavailable until Saturday, December 5, 2020 at 7:00 a.m.

The following applications will not be available during this scheduled maintenance window:

* Degree Works
Posted on Nov 19, 08:22 EST
Apogee Telephone (ATC) will be repairing damaged fiber runs in the Jesup area. The fiber run between Waycross (WAY) and Brunswick (BRU2) will be offline. As a result, the College of Coastal Georgia will have a complete internet outage until the fiber is repaired. This maintenance will occur on Tuesday, December 8, 2020 from 12:01 a.m. until 6:00 a.m.
Posted on Nov 16, 11:07 EST
University of West Georgia (UWG) will be replacing their core network equipment. This maintenance will occur on Sunday, December 13, 2020 from 7:00 a.m. until 7:00 p.m.

During this maintenance window, UWG will experience intermittent service outages.
Posted on Oct 23, 10:38 EDT
Past Incidents
Nov 24, 2020

No incidents reported today.

Nov 23, 2020
Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of Georgia College & State University's GeorgiaVIEW D2L. The system should continue operating normally.

In the event that you experience any further issues with GeorgiaVIEW D2L logins, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Nov 23, 10:35 EST
Monitoring - Information Technology Services (ITS) is currently monitoring a possible local campus D2L login issue for Georgia College & State University. Affected users may have experienced problems with accessing GeorgiaVIEW D2L from November 19, 2020 at 10:15 p.m. until November 20, 2020 at 10:30 a.m.

Information Technology Services (ITS) has confirmed that access to Georgia College & State University GeorgiaVIEW D2L is functioning normally at this time. We will continue to monitor this system for stability.

In the event that you experience any further issues with access to Georgia College & State University GeorgiaVIEW D2L, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Nov 20, 13:26 EST
Nov 22, 2020
Completed - The scheduled maintenance has been completed.
Nov 22, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 23:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 20, 15:43 EST
Scheduled - Network Support Services (NSS) will be upgrading the Palo Alto 5050 firewalls in Athens with Palo Alto 5250's. This maintenance will occur on Saturday, November 21, 2020 at 11:00 p.m. until Sunday, November 22, 2020 at 7:00 a.m. Service interruptions are anticipated during this maintenance for services located in the DB300 Data Center.

DB300/ITS Athens telephony will be unavailable for the duration of the maintenance window. Voicemail for the following locations will be unavailable for the duration of the window:

-Georgia Archives
-Georgia Libraries for Accessible Statewide Services (GLASS)
-Georgia Public Library Service (GPLS)
-USO Athens Office
-USO Atlanta Office

Telephony will continue to work in local survivability for the following sites:

-Georgia Archives
-Georgia Libraries for Accessible Statewide Services (GLASS)
-Georgia Public Library Service (GPLS)
-USO Atlanta Office

If you experience issues with making a call to the ITS Helpdesk main line (706-583-2001) during this maintenance, please send an email to: helpdesk@usg.edu or if your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.

Components Affected:

- Augusta University Financials
- Data Warehouse and Business Intelligence
- ITS Data Center (DB300)
- FS1 File Sharing Service
- GALILEO
- GeorgiaBEST Banner Managed Services
- GeorgiaBEST Degree Works Managed Services
- GeorgiaFIRST PeopleSoft Financials
- GeorgiaFIRST Marketplace
- Georgia Public Library Service
- INGRESS Registration Sharing System
- MOVEit Managed File Transfer (files.usg.edu)
- OneUSG Connect – Database
- OneUSG Connect – Employee and Manager Self-Service
- OneUSG Connect – KABA Time Clocks
- USO Athens Office
- USO Atlanta Office
- USO BoardEffect
- USO SharePoint/OneDrive
- USO SSO
- USO Telephone System
- USO VPN
- Web Services (www.usg.edu)
Nov 9, 16:42 EST
Nov 21, 2020
Completed - The scheduled maintenance has been completed.
Nov 21, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:00 EST
Scheduled - Information Technology Services (ITS) will perform Oracle patching for the INGRESS environment on Friday, November 20, 2020 from 10:00 p.m. until Saturday, November 21, 2020 at 7:00 a.m.

During this time, all users will be unable to access INGRESS.
Nov 18, 17:01 EST
Completed - The scheduled maintenance has been completed.
Nov 21, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:00 EST
Scheduled - GeorgiaFIRST PeopleSoft Financials Production Database (FPROD) will be unavailable due to scheduled maintenance on Friday, November 20, 2020 from 11:00 p.m. until Saturday, November 21, 2020 at 7:00 a.m.

The following applications will not be available during this scheduled maintenance window:

• GeorgiaFIRST PeopleSoft Financials production (FPROD)
• Augusta University Financials (AUFPROD)
• PSQUEST access
• GeorgiaFIRST Marketplace access
• Expenses and ePro Self-Service Portal
Nov 17, 15:49 EST
Nov 20, 2020
Completed - The scheduled maintenance has been completed.
Nov 20, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 EST
Scheduled - Communications Consulting Group (CCG) will be reseating/replacing a faulty card in DAL.rtr. This maintenance will occur Thursday, November 19, 2020 at 11:00 p.m. until Friday, November 20, 2020 at 3:00 a.m.

Dalton State College will experience an outage during this maintenance.
Nov 18, 14:08 EST
Nov 19, 2020
Completed - The scheduled maintenance has been completed.
Nov 19, 22:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 EST
Scheduled - Georgia College and State University will be conducting unscheduled maintenance on GCSU's authentication service on Thursday, November 19, 2020 from 10:00 p.m. until approximately 10:15 p.m.

This maintenance is NOT expected to affect access or service.

If this maintenance adversely impacts authentication for GCSU users, additional information will be posted to the USG Services Status Page: https://status.usg.edu/
Nov 19, 14:48 EST
Completed - The scheduled maintenance has been completed.
Nov 19, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 EST
Scheduled - Systems Support Services (SSS) will be performing maintenance on the IDP Proxy service on Wednesday, November 18, 2020 at 11:00 p.m. until Thursday, November 19, 2020 at 1:00 a.m.

There is a possibility of a brief interruption of Single-Sign-On Service provided by the USG Identity Proxy during this maintenance period.

During the maintenance window, we will be patching the operating system on the single-sign-on hosting servers.
Nov 16, 12:32 EST
Nov 18, 2020
Completed - The scheduled maintenance has been completed.
Nov 18, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 23:00 EST
Scheduled - Alma Telephone Company (ATC) will be performing fiber maintenance on the span between Georgia Southern University (NOC) and East Georgia State College (EGA) in Swainsboro. This maintenance will occur on Tuesday, November 17, 2020 at 11:00 p.m. until Wednesday, November 18, 2020 at 7:00 a.m.

No outages are expected, all services will run in protect.
Nov 16, 14:10 EST
Nov 17, 2020
Nov 16, 2020
Completed - The scheduled maintenance has been completed.
Nov 16, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 12:00 EST
Scheduled - The OneUSG Connect HPLAY (non-production) environment is unavailable for scheduled maintenance Friday, November 13, 2020 from 12:00 p.m. until Monday, November 16, 2020 at 7:00 a.m. We apologize for the inconvenience.

If you have questions or concerns, please contact OneUSG Connect Support at oneusgsupport@usg.edu
Nov 5, 15:12 EST
Nov 15, 2020

No incidents reported.

Nov 14, 2020
Completed - The scheduled maintenance has been completed.
Nov 14, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:00 EST
Scheduled - Systems Support Services (SSS) will perform OS patching on Friday, November 13, 2020 at 10:00 p.m. until Saturday, November 14, 2020 at 7:00 a.m. GeorgiaBEST patching begins at 10:00 p.m. and all other services will begin at 11:00 p.m. During this period, users will be unable to access the affected services.

Components Affected:

- Augusta University Financials
- Data Warehouse and Business Intelligence
- Georgia Archives (everything except ARCNAS)
- GeorgiaBEST Banner Managed Services
- GeorgiaBEST Degree Works Managed Services
- GeorgiaFIRST Financials
- GeorgiaFIRST Marketplace
- TeamMate Audit Management System
- Georgia ONmyLINE
- INGRESS Registration Sharing System
- MOVEit Managed File Transfer
- OneUSG Connect - Database
- OneUSG Connect - Core Practitioner
- OneUSG Connect - Employee and Manager Self-Service
- OneUSG Connect - KABA Time Clocks
- OneUSG Connect - Careers Applicant Access
- Web Services (www.usg.edu)
- Affordable Learning Georgia
- Georgia Film Academy
- GAtracs
- Georgia WebMBA
- GoBackMoveAhead
- Jimmy Carter Library
- USG Budgetary Reporting System
- USG Foundation
Nov 10, 15:42 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 23:00 EST
Scheduled - GeorgiaFIRST Financials will be unavailable for scheduled maintenance during the regularly scheduled maintenance window on Friday, November 13, 2020 from 11:00 p.m. until Saturday, November 14, 2020 at 7:00 a.m.

The following applications may not be available during this scheduled maintenance window:

• GeorgiaFIRST PeopleSoft Financials production (FPROD)
• PSQUEST access
• GeorgiaFIRST Marketplace access
• Expenses and ePro Self-Service Portal
Nov 9, 11:12 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:00 EST
Scheduled - System Support Services (SSS) will be performing service affecting maintenance on the PeachNet Virtual Data Center (VDC) to Upgrade the Edge Firewall of each Org (school/customer). This maintenance will occur on Friday, November 13, 2020 at 10:00 p.m. until Saturday, November 14, 2020 at 12:00 a.m.

Virtual machines (VMs) will be offline for up to 15 minutes. Customers are welcome to schedule a time to upgrade their firewall during the maintenance. Otherwise all edges will be upgraded in a first-come, first-serve basis. Our team will be available for troubleshooting in a Microsoft Teams channel (to be provided).
Nov 5, 13:21 EST
Nov 13, 2020
Nov 12, 2020
Completed - The scheduled maintenance has been completed.
Nov 12, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 EST
Scheduled - D2L will be conducting non-service affecting maintenance for correction of remaining future date record, in the GeorgiaVIEW XPROD Online Learning Environment for University of North Georgia on Thursday, November 12, 2020 from 10:00 p.m. until 10:30 p.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.

USG XPROD Institution affected by this maintenance is:

* University of North Georgia
Nov 11, 10:11 EST
Completed - The scheduled maintenance has been completed.
Nov 12, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:00 EST
Scheduled - Systems Support Services (SSS) will be performing maintenance on the USO Athens Office (DB300), USO Atlanta Office, Shared Services Center, and Georgia Archives wireless networks. This maintenance will occur on Thursday, November 12, 2020 from 9:00 p.m. until 10:00 p.m. The USO Athens Office (DB300), USO Atlanta Office, Shared Services Center, and Georgia Archives wireless networks may be unavailable at some point during the maintenance window.


Wifi users will be prompted to accept a new security certificate.
Nov 5, 16:29 EST
Completed - The scheduled maintenance has been completed.
Nov 12, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:00 EST
Scheduled - System Support Services (SSS) will be performing non-service affecting maintenance on the PeachNet Virtual Data Center (VDC) to upgrade vCloud Director to the latest version. This maintenance will occur on Thursday, November 12, 2020 at 8:00 a.m. until 5:00 p.m.

Only administrative access will be intermittently disrupted. VMs will not be affected and they will continue to run as normal during this maintenance period.
Nov 5, 13:20 EST
Resolved - Network Support Services (NSS) has confirmed that ENA and Public Service Telephone have restored full functionality of internet access at the affected schools.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Nov 12, 10:40 EST
Identified - ENA and Public Service Telephone have isolated the network issue to a POP location and are working to resolve it. We do not have an ETR.
Nov 11, 16:39 EST
Investigating - Network Support Services (NSS) is currently investigating a network outage affecting multiple K-12 sites across ENA and Public Service Telephone. This outage has been reported to both vendors for investigation. Additional information will be posted here as it becomes available.

Sites Affected:

ENA:

- Talbot County
- Taylor County
- Crawford County
Nov 11, 14:15 EST
Completed - The scheduled maintenance has been completed.
Nov 12, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:00 EST
Scheduled - Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, November 11, 2020, at 11:00 p.m. (9:00 p.m. for non-production services) until Thursday, November 12, 2020 at 7:00 a.m.

During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence – Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services – Axiom, BDM and Recruit Services
- MOVEit Managed File Transfer (files.usg.edu)
- SSC Active Directory
- SSC MoveIT
- SSC Phones
- SSC VPN
- TeamMate Audit Management System
- USO Active Directory
- USG Foundation Accounting Service
- USO VPN
Nov 5, 16:50 EST
Nov 11, 2020
Completed - The scheduled maintenance has been completed.
Nov 11, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 08:00 EST
Scheduled - System Support Services (SSS) will be performing non-service affecting maintenance on the PeachNet Virtual Data Center (VDC) to upgrade vCloud Director to the latest version. This maintenance will occur on Wednesday, November 11, 2020 at 8:00 a.m. until 5:00 p.m.

Only administrative access will be intermittently disrupted. VMs will not be affected and they will continue to run as normal during this maintenance period.
Nov 5, 13:21 EST
Completed - The scheduled maintenance has been completed.
Nov 11, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 23:00 EST
Scheduled - System Support Services (SSS) will be conducting non-service affecting maintenance to update all users calendars with holiday entries. All users email and calendars will remain available during this window. This maintenance will occur on Tuesday, November 10, 2020 at 11:00 p.m. until Wednesday, November 11, 2020 at 1:00 a.m.

No services will be impacted as a result of this maintenance.
Nov 6, 16:26 EST
Nov 10, 2020