SYSTEMS STATUS
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 10:20 EDT
Scheduled - OneUSG Connect HPRE will be unavailable for scheduled maintenance due to conversion activity to prepare for Cohort 5 User Acceptance Testing (UAT). This maintenance will occur from Monday, April 22, 2019 at 9:00 a.m. until Monday, May 6, 2019 at 8:00 a.m. During this time, OneUSG Connect (HPRE) will not be available.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 10:00 EDT
Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be creating new backbone services to Columbus State University (COL). This will occur on Monday, April 22, 2019 from 10:00 a.m. until 2:00 p.m. No outages are expected as a result of this maintenance.

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
iStrategy Budgetary Reporting System ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO Skype for Business ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Under Maintenance
OneUSG Connect ? Operational
OneUSG Connect - Benefits ? Operational
OneUSG Connect - Time Clock Service ? Operational
OneUSG Connect - Careers Applicant Portal ? Operational
OneUSG Connect - Test Environments ? Under Maintenance
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Under Maintenance
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Under Maintenance
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PeachNet Scheduled Maintenance - USO Atlanta Apr 23, 19:00 - Apr 24, 07:00 EDT
Network Support Services (NSS) will be installing new LAN switching infrastructure at the University System Office in Atlanta. This will occur on Tuesday, April 23, 2019 at 7:00 p.m. until Wednesday, April 24, 2019 at 7:00 a.m.

USO Atlanta LAN services will be unavailable for a portion of this maintenance.
Posted on Apr 19, 15:36 EDT
Past Incidents
Apr 22, 2019
Completed - The scheduled maintenance has been completed.
Apr 22, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on the MyPassword site (mypassword.bor.usg.edu) and the iStrategy Budgetary Reporting System Frweb-mypassword and Frweb-directory services. This maintenance will occur on Sunday, April 21, 2019 from 11:00 p.m. until Monday, April 22, 2019 at 1:00 a.m. During this window, users will be unable to use our self service portal to reset their passwords or to create new accounts for iStrategy services.
Apr 19, 13:42 EDT
Apr 20, 2019
Completed - The scheduled maintenance has been completed.
Apr 20, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 12:00 EDT
Scheduled - ProQuest will be performing maintenance on Saturday, April 20, 2019 from 12:00 p.m. until 2:00 p.m. To maintain the currency and security of the GALILEO ebook platform, Ebook Central will be unavailable for approximately two hours.

During this time, Ebook Central will be unavailable.

GALILEO News is available at: http://about.galileo.usg.edu/news/

• GALILEO News and System Status Announcements are now available via RSS feed.
• GALILEO News: http://about.galileo.usg.edu/news/
• GALILEO System Status Announcements: http://status.galileo.usg.edu

If you have any questions or need more information, please use the GALILEO Contact Us form or contact the ITS Help Desk at helpdesk@usg.edu or 1-888-875-3697.
Apr 18, 11:49 EDT
Apr 19, 2019

No incidents reported.

Apr 18, 2019
Resolved - After monitoring the situation throughout the day, Information Technology Services (ITS) has confirmed that internet connectivity to Clinch, Lanier, & Long County Schools is functioning normally at this time. No further interruptions of service are anticipated. 
 
In the event that you experience any further issues with internet connectivity through the K-12 PeachNet Network, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 18, 16:52 EDT
Monitoring - Internet connectivity has been restored to all DOE sites. Information Technology Services (ITS) will continue to monitor this system for stability.

If you are still experiencing issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 17, 17:14 EDT
Identified - Windstream has determined that they need to replace a card in their central office. Windstream has an open RMA ticket on their side.

At this time, we have not received an estimated time that services will be restored.

Additional information will be provided here as it becomes available.
Apr 17, 12:51 EDT
Update - AT&T has escalated with Windstream Fiber and are continuing to investigate this issue.

Additional information will be posted here as it becomes available.
Apr 17, 09:51 EDT
Investigating - Information Technology Services (ITS) is reporting multiple K-12 network outages. ITS has contacted AT&T to determine the cause, and escalate the issue with their repair center. The following schools are being affected by this outage:

- Clinch County Schools
- Lanier County Schools
- Long County Schools

Additional information will be posted here as it becomes available.
Apr 17, 08:19 EDT
Completed - The scheduled maintenance has been completed.
Apr 18, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 12:00 EDT
Scheduled - Network Support Services (NSS) will be swapping the old PeachNet circuit at Augusta University: Albany (GHSU-ALB) for a new circuit connection. This maintenance will occur on Thursday, April 18, 2019 from 12:00 p.m. until 1:00 p.m. Augusta University: Albany will experience a minimal outage. No resources or services will be accessible until the site work is completed.

Sites affected: Augusta University: Albany (GHSU-ALB)
Apr 15, 11:25 EDT
Completed - The scheduled maintenance has been completed.
Apr 18, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 23:01 EDT
Scheduled - Network Support Services (NSS) will be installing new LAN switching infrastructure at USO Athens Office (DB300). This will occur on Wednesday, April 17, 2019 at 11:00 p.m. until Thursday, April 18, 2019 at 7:00 a.m. The DB300 LAN services will be unavailable for a portion of this maintenance, and ITS Data Center (DB300) services may be impacted.
Apr 9, 13:10 EDT
Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019
Completed - The scheduled maintenance has been completed.
Apr 12, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 07:00 EDT
Scheduled - Network Support Services (NSS) will be swapping the existing PeachNet router at Augusta University - Savannah (GHSUSAV) on Friday, April 12, 2019 from 7:00 a.m. until 9:00 a.m.

Sites affected: GHSU-SAV will experience an outage. No resources or services will be accessible until the site work is completed.
Mar 11, 09:48 EDT
Apr 11, 2019
Resolved - After monitoring the situation throughout the night, Network Support Services (NSS) has confirmed that the network fix has resolved the telephone issues at the Athens Office.

In the event that you experience any further issues with the telephone system in the Athens office, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 11, 13:33 EDT
Monitoring - Network Support Services (NSS) has implemented a network fix that has restored functionality to the Athens Office telephone system. NSS will continue to monitor this system for stability.

In the event that you experience any further issues with the telephone system in the Athens office, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 10, 23:48 EDT
Investigating - Information Technology Services (ITS) is currently investigating intermittent phone issues in the Athens Office. Affected users may not receive a dial tone when trying to dial out. Additional information will be posted here when it becomes available.
Apr 10, 18:08 EDT
Resolved - After monitoring the situation throughout the night, Information Technology Services (ITS) has confirmed that external access to USO SharePoint has been restored.

In the event that you experience any further issues with access to the USO SharePoint, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 11, 10:53 EDT
Monitoring - Information Technology Services (ITS) has implemented a fix to the USO SharePoint site that will allow for external users to login normally. ITS will continue to monitor this system for stability. 

In the event that you experience any further issues with access to the USO SharePoint, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 10, 18:06 EDT
Investigating - Information Technology Services (ITS) has received reports that external users may experience access issues when trying to connect to the USO SharePoint site. Affected users may receive a green error screen with the message, "Oops... Looks like something went wrong" after they authenticate. ITS is working to identify the cause of the problem and restore full functionality of this system as quickly as possible.

Additional information will be posted here as it becomes available.
Apr 10, 16:59 EDT
Resolved - This incident has been resolved.
Apr 11, 09:30 EDT
Identified - USG Cybersecurity received multiple reports of a suspicious email message sent to USO employees. This message has the subject line, “Release file to you” and may appear to be from someone you know. The body of the message contains the following text:

"From: Management Auditor [E-Mail Address Redacted]
Sent: Tuesday, April 9, 2019 9:06 AM
Subject: Release file to you
Importance: High

This Only work for Usg group

We release document via SharePoint

Usg Release And Shared A Document With You

Usg Group

Now view or download the file and give your feedback urgent!
[URL Redacted]"


These email messages are not legitimate. Please do not open any attachments or click on any embedded link. They could be used to compromise your account credentials and allow intruders access to confidential information. If you receive a message having these characteristics, please delete the message.

If you have additional questions or concerns, please contact the USG Enterprise Service Desk at 706-583-2001, or by email at helpdesk@usg.edu.
Apr 9, 09:34 EDT
Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 21:00 EDT
Scheduled - Georgia Public Library Service (GPLS) will be migrating PINES to a new server on Wednesday, April 10, 2019 at 9:00 p.m. until Thursday, April 11, 2019 at 6:00 a.m.

During this time, the following will be unavailable:

• PINES website (gapines.org)
• Access to GALILEO through PINES
• Searching PINES through NoveList

The following will not be impacted.

• GALILEO website (www.galileo.usg.edu)
• All GALILEO databases
• Access to GALILEO within our library, using your GALILEO password, geo-location, or OpenAthens.

NOTE: If you rely on authenticating into GALILEO through PINES, please contact your public library to request your GALILEO password.

GALILEO News and System Status Announcements are now available via RSS feed. Please consider subscribing via the links below:

• News: http://about.galileo.usg.edu/news/
• System Status Announcements: http://status.galileo.usg.edu

If you have any questions or need more information, please use the GALILEO Contact Us form or contact the ITS Help Desk at helpdesk@usg.edu or 1-888-875-3697.
Apr 9, 16:24 EDT
Apr 10, 2019
Completed - The scheduled maintenance has been completed.
Apr 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:00 EDT
Scheduled - Network Support Services (NSS) will be rectifying an IOS code inconsistency on the University of North Georgia: Library Technology Center router (NGAL.RTR) backup supervisor module. This will occur on Tuesday, April 9, 2019 at 11:00 p.m. until Wednesday, April 10, 2019 at 7:00 a.m. No outages or service interruptions are anticipated during this maintenance.

Sites affected: None
Apr 9, 12:03 EDT
Completed - The scheduled maintenance has been completed.
Apr 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:00 EDT
Scheduled - Network Support Services (NSS) will be performing a software upgrade on the DB300 firewall pair (DPA/DPB) at the USO Athens Office. This will occur on Tuesday, April 9, 2019 at 11:00 p.m. until Wednesday, April 10, 2019 at 7:00 a.m. No outages or service interruptions are anticipated during this maintenance.
Apr 8, 11:00 EDT
Completed - The scheduled maintenance has been completed.
Apr 10, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on the iStrategy Budgetary Reporting System Frweb-mypassword and Frweb-directory services. This maintenance will occur on Tuesday, April 9, 2019 from 11:00 p.m. until Wednesday, April 10, 2019 at 1:00 a.m. Users will be unable to change their password or create new accounts for iStrategy services during this time.

This maintenance will NOT affect password changes or account creations for the MyPassword tool at: mypassword.bor.usg.edu
Apr 5, 15:44 EDT
Apr 8, 2019
Resolved - After monitoring the situation, Information Technology Services (ITS) has determined that the external authentication issues affecting Brightspace access at Georgia Highlands College (GHC) have been resolved.

In the event that you experience any further issues with access to Brightspace at GHC, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 8, 15:23 EDT
Monitoring - The employee external authentication issues at Georgia Highlands College (GHC) have been resolved. Users should now be able to access Brightspace through the GHC Authentication Service. Information Technology Services (ITS) will continue to monitor this system for stability.

In the event that you experience any further issues with access to Brightspace, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Apr 8, 10:11 EDT
Identified - Information Technology Services (ITS) has received reports of an issue with external authentication at Georgia Highlands College that is affecting employee access to Brightspace. ITS is currently working with D2L to resolve the local external authentication issues.

Additional information will be posted here when it becomes available.
Apr 8, 09:48 EDT