SYSTEMS STATUS
All Systems Operational

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Data Warehouse and Business Intelligence   ? Operational
GA DOE K-12 Network   ? Operational
GAfutures   ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO   ? Operational
GIL   ? Operational
GIL Express   ? Operational
Georgia Archives ? Operational
ARCNAS   ? Operational
Content Manager   ? Operational
Finding Aids   ? Operational
Historical Organizations Directory   ? Operational
Virtual Vault   ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College   Operational
Albany State University   Operational
Armstrong State University   Operational
Atlanta Metropolitan State College   Operational
Bainbridge State College   Operational
College of Coastal Georgia   Operational
Dalton State College   Operational
East Georgia State College   Operational
Fort Valley State University   Operational
Georgia College and State University   Operational
Georgia Gwinnett College   Operational
Georgia Southwestern State University   Operational
Gordon State College   Operational
Middle Georgia State University   Operational
Savannah State University   Operational
South Georgia State College   Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College   Operational
Armstrong State University   Operational
Atlanta Metropolitan State College   Operational
Bainbridge State College   Operational
College of Coastal Georgia   Operational
Columbus State University   Operational
Dalton State College   Operational
Fort Valley State University   Operational
Georgia Gwinnett College   Operational
Georgia Southwestern State University   Operational
Middle Georgia State University   Operational
Savannah State University   Operational
South Georgia State College   Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials   ? Operational
GeorgiaFIRST Marketplace   ? Operational
iStrategy Budgetary Reporting System   ? Operational
TeamMate Audit Management System   ? Operational
Georgia ONmyLINE   ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD)   Operational
GeorgiaVIEW Online Learning Environment (XPROD)   Operational
INGRESS Registration Sharing System   ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service   Operational
USO BoardEffect   ? Operational
USO Email and Calendar   ? Operational
USO SharePoint / OneDrive   ? Operational
USO Skype for Business   ? Operational
USO SSO   ? Operational
USO Teams   ? Operational
USO Telephone System   ? Operational
USO VPN   ? Operational
USO Corporate Applications   ? Operational
MOVEit Managed File Transfer   ? Operational
OneUSG Connect ? Operational
OneUSG Connect   ? Operational
OneUSG Connect - Benefits   ? Operational
OneUSG Connect - Time Clock Service   ? Operational
OneUSG Connect - Careers Applicant Portal   ? Operational
OneUSG Connect - HPLAY Environment   ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center   ? Operational
PeachNet Cloud Backup   ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College   Operational
Albany State University   Operational
Atlanta Metropolitan State College   Operational
Augusta University   Operational
Clayton State University   Operational
College of Coastal Georgia   Operational
Columbus State University   Operational
Dalton State College   Operational
East Georgia State College   Operational
Fort Valley State University   Operational
Georgia Archives   Operational
Georgia College & State University   Operational
Georgia Department of Audits   Operational
Georgia Department of Transportation   Operational
Georgia Gwinnett College   Operational
Georgia Highlands College   Operational
Georgia Institute of Technology   Operational
Georgia Law Reapportionment Office   Operational
Georgia Public Library Service   Operational
Georgia Southern University   Operational
Georgia Southwestern State University   Operational
Georgia State University   Operational
Georgia Student Finance Commission   Operational
Gordon State College   Operational
Kennesaw State University   Operational
Middle Georgia State University   Operational
Savannah State University   Operational
South Georgia State College   Operational
University of Georgia   Operational
University of North Georgia   Operational
University of West Georgia   Operational
UGA Data Center (Boyd)   Operational
USO Athens Office   Operational
USO Atlanta Office   Operational
Valdosta State University   Operational
ITS Data Center (DB300)   ? Operational
ServiceNow   ? Operational
USG Identity Proxy   ? Operational
USG Status Page   ? Operational
USG Technology Store   ? Operational
USO Cybersecurity Alerts   ? Operational
Web Services (www.usg.edu)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Georgia Public Web (GPW) will be performing fiber work between the Thomasville (THOM) and Moultrie (MOU) PoPs for a downtown streetscape project. This maintenance will occur on Tuesday, January 15, 2019 from 11:00 p.m. until Wednesday, January 16, 2019 at 7:00 a.m. During the maintenance, 11 optical services will run in protect, but no outages are expected.

Sites affected: None.
Posted on Jan 15, 15:41 EST
PeachNet Scheduled Maintenance - TELX1 and TELX2 Jan 16, 23:00 - Jan 17, 07:00 EST
Network Support Services (NSS) will be swapping the active supervisor modules on the TELX1 and TELX2 core routers. This maintenance will occur on Wednesday, January 16, 2019 from 11:00 p.m. until Thursday, January 17, 2019 at 7:00 a.m. There are no expected outages during this maintenance.
Posted on Jan 14, 14:55 EST
Network Support Services (NSS) will be moving some routes from the ResNet and Wireless networks to the main campus hand-offs on University of North Georgia (NGA.BB) and University of North Georgia - Gainesville (GAI.RTR) Campuses. This work is being done at the request of the Campuses. The maintenance will occur on Wednesday, January 16, 2019 from 11:00 p.m. until Thursday, January 17, 2019 at 7:00 a.m. Users at these sites may see a slight delay in traffic as routing protocols converge.

Sites affected:
- University of North Georgia (NGA.BB)
- University of North Georgia - Gainesville (GAI.RTR)
Posted on Jan 14, 11:45 EST
Network Support Services (NSS) will be enabling jumbo frame support on both ITS Data Center (DB300) and UGA Data Center (Boyd) Palo Alto firewalls on Thursday, January 17, 2019 at 11:00 p.m. until Friday, January 18, 2019 at 6:00 a.m.

Services Affected: None
Posted on Jan 15, 15:24 EST
Past Incidents
Jan 15, 2019
Completed - The scheduled maintenance has been completed.
Jan 15, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:00 EST
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on the MyPassword site (mypassword.bor.usg.edu) and (directory.bor.usg.edu) on Monday, January 14, 2019 from 11:00 p.m. until Tuesday, January 15, 2019 at 12:00 a.m. During this time, users will be unable to reset their passwords.
Jan 10, 16:56 EST
Jan 13, 2019

No incidents reported.

Jan 12, 2019
Completed - The scheduled maintenance has been completed.
Jan 12, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 23:00 EST
Scheduled - Network Support Services (NSS) will be enabling jumbo frames between ITS Data Center (DB300) and UGA Data Center (Boyd) on Friday, January 11, 2019 from 11:00 p.m until Saturday, January 12, 2019 at 6:00 a.m.

Services Affected: None
Jan 9, 10:51 EST
Jan 11, 2019
Resolved - Information Technology Services (ITS) has confirmed that DUO Two-Factor Authentication is functioning normally at this time.

In the event that you experience any further issues with DUO Two-Factor Authentication, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 11, 09:33 EST
Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with DUO Two-Factor Authentication. Affected users may be unable to approve Two-Factor Authentication prompts. Additional information will be posted here when it becomes available.
Jan 10, 16:23 EST
Jan 10, 2019
Resolved - Information Technology Services (ITS) has confirmed that external authentication at Georgia Gwinnett College is functioning normally at this time.

In the event that you experience any further issues with access to GeorgiaVIEW, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 10, 08:25 EST
Monitoring - Information Technology Services (ITS) has confirmed that external authentication issues at Georgia Gwinnett College have been resolved. We will continue to monitor this system for stability for the remainder of the night. If you are still experiencing issues with accessing GeorgiaVIEW, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 9, 16:24 EST
Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with external authentication at Georgia Gwinnett College. Affected users may be experiencing problems with accessing GeorgiaVIEW. Additional information will be posted here when the issues are confirmed.
Jan 9, 14:56 EST
Completed - The scheduled maintenance has been completed.
Jan 10, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 23:00 EST
Scheduled - Network Support Services (NSS) will be conducting core phone system maintenance on the Avaya telephone system on Wednesday, January 9, 2019 from 11:00 p.m. until Thursday, January 10, 2019 at 7:00 a.m.

Services affected:

- Georgia Archives
- Georgia Libraries for Accessible Statewide Services
- Georgia Public Library Service
- USO Athens Office
- USO Atlanta Office

If you experience issues with making a call to the ITS Helpdesk main line (706-583-2001) during this maintenance, please send an email to:helpdesk@usg.edu or if your matter is of an urgent nature, please contact the ITS Helpdesk after-hours on call phone at 404-831-3669.
Jan 9, 12:55 EST
Jan 9, 2019
Completed - The scheduled maintenance has been completed.
Jan 9, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 23:00 EST
Scheduled - Communications Consulting Group (CCG) will be replacing a failing optic at Middle Georgia State University - Macon campus on Tuesday, January 8, 2019 from 11:00 p.m. until Wednesday, January 9, 2019 at 3:00 a.m.

During this period, PN0130, a 1G service between Macon and Milledgeville for Central Georgia Technical College, will experience a brief outage during the maintenance.

Services affected: PN0130
Jan 8, 09:32 EST
Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019
Completed - The scheduled maintenance has been completed.
Jan 5, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 08:01 EST
Scheduled - Georgia College & State University will be conducting scheduled maintenance to replace a transfer switch in their main server room in Lanier Hall. The maintenance will occur on Saturday, January 5, 2019 from 8:00 a.m. until 5:00 p.m.

The PeachNet gear and major campus services should remain online, however, some minor campus services may experience interruptions during this maintenance window.

Sites affected: Georgia College & State University
Jan 4, 15:18 EST
Jan 4, 2019
Completed - The scheduled maintenance has been completed.
Jan 4, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 17:01 EST
Scheduled - Information Technology Services (ITS) will be conducting scheduled maintenance on the USG Budgetary System on Friday, January 4, 2019 from 5:00 p.m. until 7:00 p.m. ITS will modify the Application in the USG Quarterly Reporting System section. During this period, the application will not be available for reporting. Data submissions in this area should be postponed until the maintenance period is over.

Additions to the system:

1) Discrepancies with the Financial Trends reporting
2) URGENT - Missing prior year data for Albany
Jan 4, 15:50 EST
Resolved - Information Technology Services (ITS) has confirmed that external authentication at Georgia Gwinnett College is functioning normally at this time.

In the event that you experience any further issues with access to GeorgiaVIEW, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 4, 14:50 EST
Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with external authentication at Georgia Gwinnett College. Affected users may be experiencing problems with accessing GeorgiaVIEW. Additional information will be posted here when the issues are confirmed.
Jan 4, 10:52 EST
Jan 3, 2019
Resolved - Information Technology Services (ITS) has confirmed that network access for Atkinson, Bacon, Brantley, Ware, Appling, Jeff Davis, and Pierce counties are functioning normally at this time.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 3, 09:56 EST
Monitoring - Information Technology Services (ITS) has restored full functionality of network access. We will continue to monitor this system for stability overnight. If you are still experiencing issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jan 2, 17:10 EST
Identified - Information Technology Services (ITS) has confirmed that the K-12 network outage in the Savannah area is being caused by a fiber cut. AT&T has a ticket open to repair the damage but do not have an ETA on when service will be restored yet.

Additional information will be posted here as it becomes available.
Jan 2, 14:55 EST
Investigating - Information Technology Services (ITS) is reporting multiple K-12 network outages in the Savannah area. ITS has contacted AT&T to determine the cause. The following schools are being affected by this outage: Atkinson, Bacon, Brantley, Ware, Appling, Jeff Davis, and Pierce counties.

Additional information will be posted here as it becomes available.
Jan 2, 12:12 EST
Jan 1, 2019

No incidents reported.