USG Services Status

All Systems Operational

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Blackboard Collaborate Operational

G2I Data Warehouse and Business Intelligence Operational

GAfutures Operational

GALILEO - Georgia's Virtual Library Operational

GALILEO Operational

GIL Operational

GIL Express Operational

Georgia Archives Operational

ARCNAS Operational

Finding Aids Operational

Historical Organizations Directory Operational

Virtual Vault Operational

GeorgiaBEST Banner Managed Services Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Armstrong State University Operational

Atlanta Metropolitan State College Operational

Bainbridge State College Operational

Dalton State College Operational

Fort Valley State University Operational

Georgia Gwinnett College Operational

Georgia Southwestern State University Operational

Savannah State University Operational

South Georgia State College Operational

GeorgiaBEST Degree Works Managed Services Operational

Abraham Baldwin Agricultural College Operational

Armstrong State University Operational

Atlanta Metropolitan State College Operational

Bainbridge State College Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

Fort Valley State University Operational

Georgia Gwinnett College Operational

Georgia Southwestern State University Operational

Savannah State University Operational

South Georgia State College Operational

GeorgiaFIRST Financials Operational

GeorgiaFIRST PeopleSoft Financial Service Operational

GeorgiaFIRST Marketplace Operational

iStrategy Budgetary Reporting System Operational

TeamMate Audit Management System Operational

Georgia ONmyLINE Operational

GeorgiaVIEW Online Learning Operational

GeorgiaVIEW Online Learning Environment (QPROD) Operational

GeorgiaVIEW Online Learning Environment (XPROD) Operational

GA DOE K-12 Network Operational

INGRESS Registration Sharing System Operational

MOVEit Managed File Transfer Operational

OneUSG Connect Operational

One USG Connect Operational

OneUSG Connect - Benefits Operational

OneUSG Connect - Time Clock Service Operational

PeachNet Cloud Services Operational

PeachNet Virtual Data Center Operational

PeachNet Cloud Backup Operational

PeachNet Network Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Armstrong State University Operational

Atlanta Metropolitan State College Operational

Augusta University Operational

Bainbridge State College Operational

Clayton State University Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State University Operational

East Georgia State College Operational

Fort Valley State University Operational

Georgia Archives Operational

Georgia College & State University Operational

Georgia Department of Audits Operational

Georgia Department of Transportation Operational

Georgia Gwinnett College Operational

Georgia Highlands College Operational

Georgia Institute of Technology Operational

Georgia Law Reapportionment Office Operational

Georgia Public Library Service Operational

Georgia Southern University Operational

Georgia Southwestern State University Operational

Georgia State University Operational

Georgia Student Finance Commission Operational

Gordon State College Operational

Kennesaw State University Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

University of Georgia Operational

University of North Georgia Operational

University of West Georgia Operational

UGA Data Center Operational

USO Athens Office Operational

USO Atlanta Office Operational

Valdosta State University Operational

ServiceNow Operational

TouchNet Operational

USG Identity Proxy Operational

USG Technology Store Operational

USO Tools Operational

ITS Telephone System Operational

USO Exchange Operational

USO Skype for Business Operational

USO SharePoint Operational

USO SSO Operational

Web Services (www.usg.edu) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GeorgiaFIRST PeopleSoft (FPROD) Scheduled Maintenance Sep 22, 21:00 - Sep 23, 07:00 EDT

Information Technology Services (ITS) will be conducting scheduled maintenance for PeopleSoft Financials Update 5.29 from 9:00 p.m. on Friday, September 22, 2017 to approximately 7:00 a.m. on Saturday, September 23, 2017. During this period, GeorgiaFIRST PeopleSoft Financials (FPROD), PSQUEST access, and GeorgiaFIRST MarketPlace will not be available.

Systems Affected:

- GeorgiaFIRST PeopleSoft Financials production (FPROD)
- PSQUEST access
- GeorgiaFIRST Marketplace access
Posted on Sep 21, 10:37 EDT

Domain Controllers Scheduled Maintenance Sep 22, 23:00 - Sep 23, 03:00 EDT

Information Technology Services (ITS) will be conducting scheduled maintenance on Domain Controllers from 11:00 p.m. on Friday, September 22, 2017 until approximately 3:00 a.m. on Saturday, September 23, 2017 (ET). No services should be affected.
Posted on Sep 21, 16:59 EDT

Past Incidents

Sep 22, 2017

PeachNet Scheduled Maintenance - University of North Georgia - Gainesville (GAI.BB) and Georgia Gwinett College (GGC.RTR)

Completed - The scheduled maintenance has been completed.
Sep 22, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:00 EDT

Scheduled - Network Support Services (NSS) will be conducting scheduled maintenance on the circuits for University of North Georgia - Gainesville (GAI.BB) and Georgia Gwinett College (GGC.RTR) from 11:00 p.m. on Thursday, September 21, 2017 to 3:00 a.m. (ET) on Friday, September 22, 2017.
NSS will be moving to two new circuits between these sites. These are backup circuits and the primary working circuits should be in routing during the duration of this maintenance. No disruptions are expected.
Sep 21, 17:15 EDT

Peachnet Scheduled Maintenance - Georgia State University

Completed - The scheduled maintenance has been completed.
Sep 22, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:00 EDT

Scheduled - Network Support Services (NSS) will be moving to two new circuits and then adding two more new circuits for GSU (GPC.RTR) from 11:00 p.m. Thursday 21, 2017, to 3:00 a.m. Friday 22, 2017 (ET) During this period, No disruptions are expected.
Sep 21, 16:35 EDT

PeachNet Scheduled Maintenance - Kennesaw State University - Marietta Campus (KSU)

Completed - The scheduled maintenance has been completed.
Sep 22, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:00 EDT

Scheduled - Network Support Services (NSS) will be working with Kennesaw State University - Marietta Campus in transitioning to a new firewall. The maintenance will be from 11:00 p.m. on Thursday, September 21, 2017 to 3:00 a.m. (ET) on Friday, September 22, 2017.
KSU's maintenance will take down services and our maintenance will be done in conjunction with the campus.
Sep 21, 17:01 EDT

Sep 21, 2017

Network Issues Reported - Valdosta State University

Resolved - After monitoring the situation overnight, Information Technology Services (ITS) has confirmed the stability of the Valdosta State University network. GPW has officially completed all repairs. The system should continue operating normally.

In the event that you experience any further issues with the network, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 21, 08:38 EDT

Monitoring - Information Technology Services (ITS) has confirmed that Valdosta State University’s network connectivity has been restored and is functioning normally at this time. We will continue to monitor this system for stability until given final confirmation from GPW that all repairs are officially completed.

If you are still experiencing issues related to this incident, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 20, 12:37 EDT

Identified - Information Technology Services (ITS) has confirmed that issues with network access are being caused by a fiber cut. Georgia Public Web (GPW) is working to restore full functionality of this system as quickly as possible. Additional information will be posted here as it becomes available.
Sep 19, 17:31 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of issues with network services at Valdosta State University. Affected users may be experiencing problems accessing the internet. Additional information will be posted here when it becomes available.
Sep 19, 17:17 EDT

Sep 19, 2017

GeorgiaVIEW QPROD and XPROD Issues Reported

Postmortem - Read details
Sep 21, 15:07 EDT

Resolved - Information Technology Services (ITS) has confirmed that GeorgiaVIEW QPROD and XPROD are functioning normally at this time.

In the event that you experience any further issues with GeorgiaVIEW QPROD and XPROD, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 19, 10:18 EDT

Update - Information Technology Services (ITS) has restored functionality of GeorgiaVIEW QPROD and XPROD. We will continue to monitor this system for stability. If you are still experiencing issues with GeorgiaVIEW QPROD and XPROD, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 18, 13:59 EDT

Monitoring - Information Technology Services (ITS) has restored functionality of GeorgiaVIEW QPROD and XPROD. We will continue to monitor this system for stability. If you are still experiencing issues with GeorgiaVIEW QPROD and XPROD, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 18, 13:53 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of issues with the GeorgiaVIEW "QPROD and XPROD" Online Learning Environment.

Users at the following Institutions and organizations may be affected:

* Abraham Baldwin Agricultural College
* Albany State University
* Armstrong State University
* Atlanta Metropolitan State College
* Bainbridge State College
* Clayton State University
* College of Coastal Georgia
* Columbus State University
* Competency Based Education
* Dalton State College
* East Georgia State College
* Fort Valley State University
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
* Georgia Southwestern State University
* Georgia State University
* GeorgiaVIEW Community
* Gordon State College
* Middle Georgia State University
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* University of North Georgia
* University of West Georgia
* USG Human Resources Office of Organizational Development
* USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
* USG Training Initiatives
* Valdosta State University

Affected users may be experiencing latency issues. Additional information will be posted here when the issues are confirmed.
Sep 18, 09:17 EDT

Sep 17, 2017

No incidents reported.

Sep 16, 2017

GeorgiaFIRST and OneUSG Connect Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 EDT

Scheduled - ITS will be conducting scheduled maintenance on GeorgiaFIRST and OneUSG Connect from 11:00 p.m. on Friday, September 15, 2017 until approximately 7:00 a.m. Saturday, September 16, 2017 (ET). During this period the following systems may not be available.

GeorgiaFirst PeopleSoft Financials including FPROD, PSQUEST access, GeorgiaFIRST MarketPlace access,

OneUSG Connect PeopleSoft HCM including HPROD
Sep 15, 16:21 EDT

Sep 15, 2017

PeachNet Virtual Data Center Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 15, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:00 EDT

Scheduled - ITS will be conducting scheduled maintenance on PeachNet Virtual Data Center (VDC) from 8:00 a.m. on Friday, September 15, 2017 until approximately 12:00 p.m. (ET). During this period, administrators will not be able to access the VDC interface for managing their VDC environments. Virtual machines (VMs) and VM guests will not be affected during this maintenance.
Sep 13, 14:11 EDT

GALILEO Digital Library of Georgia Issues Reported

Resolved - Information Technology Services (ITS) has confirmed that the Digital Library of Georgia is functioning normally at this time.

In the event that you experience any further issues with the Digital Library of Georgia , please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 15, 11:43 EDT

Update - Digital Library of Georgia staff, GALILEO developers and site admins are investigating the issue, and hope to have it resolved soon. We will post an update here when the repair is complete, or when we have an estimated time for completion.

At this time, browsing to individual collections and searching at the collection level is a workaround.
Sep 15, 09:14 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with the search feature in Digital Library of Georgia. Affected users may be experiencing an error message when trying to search. Additional information will be posted here when it becomes available.
Sep 15, 08:23 EDT

Sep 14, 2017

PeachNet Scheduled Maintenance - South Georgia State College

Completed - The scheduled maintenance has been completed.
Sep 14, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 16:30 EDT

Scheduled - Communications Consulting Group (CCG) will be replacing UPS batteries, at South Georgia State College from 4:30 p.m. utill approximately 10:00 p.m., July 5, 2017 until approximately 7:00 a.m. on Thursday, September 14, 2017 (ET). During this period, no outages are expected.
Sep 14, 13:17 EDT

Georgia Public Web Scheduled Maintenance near Fort Valley State University

Completed - The scheduled maintenance has been completed.
Sep 14, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 13:00 EDT

Scheduled - Georgia Public Web (GPW) will be performing fiber work near Fort Valley State University from 11:30 a.m. until approximately 5:00 p.m. Thursday, September 14, 2017 (ET). Services will run in protect and no outages are expected.
Sep 14, 12:36 EDT

Identity Proxy issues at Georgia College & State University

Resolved - Information Technology Services (ITS) has confirmed that the Identity Proxy at Georgia College & State University is functioning normally at this time.
In the event that you experience any further issues with the Identity Proxy, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 14, 13:19 EDT

Identified - Information Technology Services (ITS) is currently investigating reports of an issue with the Identity Proxy at the Georgia College & State University. Affected users may be experiencing intermittent access issues with the OneUSG and Alight applications. Additional information will be posted here as it becomes available
Sep 14, 11:17 EDT

DWDM maintenance between Americus POP (GPW) and Georgia Southwestern State University

Completed - The scheduled maintenance has been completed.
Sep 14, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:00 EDT

Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be installing DWDM equipment between the AMER PoP and the GASW campus to bring them onto the fiber optic network. The maintenance will occur from 10:00 p.m. on Wednesday, September 13, 2017 until approximately 7:00 a.m. on Thursday, September 14, 2017 (ET). No outages are expected.
Sep 8, 10:26 EDT

Sep 13, 2017

GeorgiaVIEW D2L Help Center (DHC) Access Problem

Resolved - Information Technology Services (ITS) has confirmed that the DHC end-user support portal (D2L Help Center @ D2LHelp.view.usg.edu) is functioning normally at this time.

In the event that you experience any further issues with DHC end-user support portal (D2L Help Center @ D2LHelp.view.usg.edu), please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 13, 17:45 EDT

Identified - Information Technology Services (ITS) has confirmed there are problems accessing the DHC end-user support portal (D2L Help Center @ D2LHelp.view.usg.edu). ITS technical staff and D2L are working to restore DHC access as quickly as possible.

Additional information will be posted here as it becomes available.
Sep 13, 14:20 EDT

Georgia Public Library Service Network Issues Reported

Resolved - Information Technology Services (ITS) has confirmed that Georgia Public Library Service is functioning normally at this time.

In the event that you experience any further issues with network access please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 13, 08:50 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of an issue with a network outage at GPLS. Affected users may be experiencing no internet connection. Additional information will be posted here when it becomes available.
Sep 11, 17:57 EDT

Network Outage - Skidaway Institute of Oceanography

Resolved - Information Technology Services (ITS) has confirmed that PeachNet Network connectivity to The Skidaway Institute of Oceanography should be functioning normally at this time.

In the event that you experience any further issues, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 13, 08:45 EDT

Identified - Information Technology Services (ITS) has confirmed that issues with network access to Skidaway Institute of Oceanography (SKI.RTR) are being caused by storm damage. Technical staff are working to restore full functionality of this system as quickly as possible. Additional information will be posted here as it becomes available.
Sep 11, 07:11 EDT

Network Outage - South Georgia State College

Resolved - Information Technology Services (ITS) has confirmed that South Georgia State College's network should be functioning normally at this time.

In the event that you experience any further issues, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 13, 08:43 EDT

Identified - Information Technology Services (ITS) has confirmed that issues with South Georgia State College are being caused by power outage. ITS technical staff are working to restore full functionality of this system as quickly as possible. Additional information will be posted here as it becomes available.
Sep 11, 11:41 EDT

ITS Closed Tuesday, September 12, 2017

Resolved - All Board of Regents locations have resumed normal operations as of Wednesday, September 13. This includes those in ITS (Athens and Atlanta), the Trinity Washington Building, GPLS, Archives and the Shared Services Center.
Sep 13, 08:10 EDT

Identified - Due to inclement weather, Information Technology Services (ITS), The Atlanta and Athens offices will be closed Tuesday, September 12, 2017.

If you are in need of immediate, emergency assistance, please contact the ITS Helpdesk at 706-583-2001.
Sep 9, 21:00 EDT

Sep 12, 2017

No incidents reported.

Sep 11, 2017

DWDM maintenance at Georgia Perimeter College - Clarkston Campus

Completed - The scheduled maintenance has been completed.
Sep 11, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 10:00 EDT

Scheduled - Communications Consulting Group (CCG) and Network Support Services (NSS) will be installing DWDM equipment at Georgia Perimeter College - Clarkston Campus in order to plan for growth and re-home them to TELX. The maintenance will occur from 10:00 a.m. until approximately 3:00 p.m. on Monday September 11, 2017 (ET). No outages are expected.
Sep 8, 11:46 EDT

Sep 10, 2017

GALILEO OCLC Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 10, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:00 EDT

Scheduled - OCLC will be performing a system upgrade from 12:00 a.m. to approximately 7:00 a.m. (ET) Sunday, September 10, 2017. During this time frame, access to all OCLC services will be unavailable:

- EZproxy (GALILEO EZproxy instances will not be affected)
- FirstSearch
- QuestionPoint
- WorldShare Record Manager
- WorldCat
- WorldCat Discovery
- WorldCat knowledge base
- WorldCat Navigator
- WorldShare Analytics
- Article Exchange
- CUSP
- Esweep
- Idenity Load Service
- OCLC.org
- Tipasa
- WorldShare
Sep 8, 10:40 EDT

Sep 8, 2017

GALILEO Interconnected Libraries (GIL) Alma login issues Reported - Middle Georgia State University

Resolved - ITS has confirmed that GALILEO Interconnected Libraries (GIL) Alma for Middle Georgia State University is functioning normally at this time.

In the event that you experience any further issues with GIL, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001
Sep 8, 09:51 EDT

Investigating - Information Technology Services (ITS) has confirmed that there is an issue where External Authentication for Alma is currently not functional at Middle Georgia State University due to a certificate change. GIL technical staff are working to restore full functionality of this system as quickly as possible. We will provide updates as they become available.
Sep 8, 08:47 EDT

PeachNet Emergency Maintenance - GIT1.BB

Completed - The scheduled maintenance has been completed.
Sep 8, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 23:00 EDT

Scheduled - Network Support Services (NSS) will be re-configuring router memory to handle a larger routing table and fixing a processor load issue from 11:00 p.m. on Thursday, September 7, 2017 until approximately 7:00 a.m. Friday, September 8, 2017 (ET). This will be service affecting. The router will require a reload and services will be down during the reload.
Sep 7, 11:30 EDT

Georgia Public Web Scheduled Maintenance near Fort Valley State University

Completed - The scheduled maintenance has been completed.
Sep 8, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 23:00 EDT

Scheduled - Georgia Public Web (GPW) will be performing fiber work near Fort Valley State University from 11:00 p.m. Thursday, September 7, 2017 until approximately 7:00 a.m. Friday, September 8, 2017 (ET). Services will run in protect and no outages are expected.
Aug 30, 10:27 EDT

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