USG Services Status

Network Outage Affecting Multiple DOE Locations

Update - ENA is reporting that Windstream local operations is searching for the damage location. No ETR at this time.
Aug 1, 14:43 EDT

Investigating - Information Technology Services (ITS) is reporting a multi-site outage. ENA is investigating the root cause. All of the affected sites have Windstream as the last mile provider.

The following schools are being affected by this outage:

- Brooks County Schools
- Charlton County Schools
- Early County Schools
- Meriwether County Schools
- Pataula Charter Schools
- Seminole County Schools
- Southwest GA Stem
- Terrell County Schools
- Thomaston-Upson County Schools
- Turner County Schools
- Twiggs County Schools
Aug 1, 11:30 EDT

GeorgiaFIRST Marketplace Sporadic Performance Issues

Investigating - Jaggaer has reported that they are continuing to experience sporadic performance issues that may prevent users from accessing the GeorgiaFIRST Marketplace. Jaggaer reports that they are actively monitoring the health of the system, investigating and taking corrective action around the clock to remedy and bring stability to the environment. They will provide updates as new details emerge and will let us know once a full resolution is in place.

Thank you for your patience as Jaggaer works to address the issues.
Jul 27, 13:25 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational

Augusta Health eShop Operational

Data Warehouse and Business Intelligence Operational

GA DOE K-12 Network Partial Outage

GAfutures Operational

GALILEO - Georgia's Virtual Library Operational

GALILEO Operational

GIL Operational

GIL Express Operational

Georgia Archives Operational

ARCNAS Operational

Content Manager Operational

Finding Aids Operational

Historical Organizations Directory Operational

Virtual Vault Operational

GeorgiaBEST Banner Managed Services Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Atlanta Metropolitan State College Operational

Clayton State University Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

East Georgia State College Operational

Fort Valley State University Operational

Georgia College and State University Operational

Georgia Gwinnett College Operational

Georgia Southern University Operational

Georgia Southwestern State University Operational

Gordon State College Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

University of West Georgia Operational

Valdosta State University Operational

GeorgiaBEST Degree Works Managed Services Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Atlanta Metropolitan State College Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

Fort Valley State University Operational

Georgia Gwinnett College Operational

Georgia Southwestern State University Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

GeorgiaFIRST Financials Degraded Performance

GeorgiaFIRST PeopleSoft Financials Operational

GeorgiaFIRST Marketplace Degraded Performance

TeamMate Audit Management System Operational

Georgia ONmyLINE Operational

GeorgiaVIEW Online Learning Operational

GeorgiaVIEW Online Learning Environment (QPROD) Operational

GeorgiaVIEW Online Learning Environment (XPROD) Operational

Augusta University Operational

Georgia Southern University Operational

Albany State University (QPROD) Operational

Atlanta Metropolitan State College (QPROD) Operational

Georgia College and State University (QPROD) Operational

Georgia Gwinnett College (QPROD) Operational

Georgia Highlands College (QPROD) Operational

Gordon State College (QPROD) Operational

Kennesaw State University (QPROD) Operational

Savannah State University (QPROD) Operational

South Georgia State College (QPROD) Operational

University of Georgia (QPROD) Operational

USG Training Initiatives (QPROD) Operational

GeorgiaVIEW Community (QPROD) Operational

Abraham Baldwin Agricultural College (XPROD) Operational

Clayton State University (XPROD) Operational

College of Coastal Georgia (XPROD) Operational

Columbus State University (XPROD) Operational

Competency Based Education (XPROD) Operational

Dalton State College (XPROD) Operational

East Georgia State College (XPROD) Operational

Fort Valley State University (XPROD) Operational

Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational

Georgia Southwestern State University (XPROD) Operational

Georgia State University (XPROD) Operational

Middle Georgia State University (XPROD) Operational

University of North Georgia (XPROD) Operational

University of West Georgia (XPROD) Operational

USG Human Resources Office of Organizational Development (XPROD) Operational

USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational

Valdosta State University (XPROD) Operational

INGRESS Registration Sharing System Operational

Internal USO Services Operational

FS1 File Sharing Service Operational

USO BoardEffect Operational

USO Email and Calendar Operational

USO SharePoint / OneDrive Operational

USO Skype for Business Operational

USO SSO Operational

USO Teams Operational

USO Telephone System Operational

USO VPN Operational

USO Corporate Applications Operational

MOVEit Managed File Transfer Operational

OneUSG Connect Operational

OneUSG Connect – Database Operational

OneUSG Connect – Core Practitioner Operational

OneUSG Connect – Employee and Manager Self-Service Operational

OneUSG Connect – Benefits: Alight Operational

OneUSG Connect – Benefits: Retirement @ Work Operational

OneUSG Connect – KABA Time Clocks Operational

OneUSG Connect – HPLAY Operational

OneUSG Connect- Careers Applicant Access Operational

PeachNet Cloud Services Operational

PeachNet Virtual Data Center Operational

PeachNet Cloud Backup Operational

PeachNet Network Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Apogee Operational

Atlanta Metropolitan State College Operational

Augusta University Operational

Clayton State University Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

East Georgia State College Operational

Fort Valley State University Operational

Georgia Archives Operational

Georgia College & State University Operational

Georgia Department of Audits Operational

Georgia Department of Transportation Operational

Georgia Gwinnett College Operational

Georgia Highlands College Operational

Georgia Institute of Technology Operational

Georgia Law Reapportionment Office Operational

Georgia Public Library Service Operational

Georgia Southern University Operational

Georgia Southwestern State University Operational

Georgia State University Operational

Georgia Student Finance Commission Operational

Gordon State College Operational

Kennesaw State University Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

University of Georgia Operational

University of North Georgia Operational

University of West Georgia Operational

ITS Data Center (DB300) Operational

UGA Data Center (Boyd) Operational

USO Athens Office Operational

USO Atlanta Office Operational

USO Shared Services Center Operational

Valdosta State University Operational

ServiceNow Operational

USG Identity Proxy Operational

USG Status Page Operational

USG Technology Store Operational

USO Cybersecurity Alerts Operational

Web Services (www.usg.edu) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GeorgiaBEST Banner Managed Services Scheduled Maintenance - Production Affecting Aug 6, 19:00 - Aug 7, 07:00 EDT

Information Technology Services (ITS) will be completing Banner installations in Production environments. This maintenance will occur Friday, August 6, 2021 at 7:00 p.m. until Saturday, August 7, 2021 at 7:00 a.m.
Posted on Jul 9, 16:26 EDT

GeorgiaBEST Banner Managed Services Scheduled Maintenance - Production Affecting Aug 6, 22:00 - Aug 7, 07:00 EDT

Information Technology Services (ITS) will be completing Banner installations in Production environments. This maintenance will occur Friday, August 6, 2021 at 10:00 p.m. until Saturday, August 7, 2021 at 7:00 a.m.
Posted on Jul 9, 16:26 EDT

Banner Managed Services and Degree Works Managed Services Production Downtime - Oracle Maintenance Aug 20, 22:00 - Aug 21, 07:00 EDT

Banner Managed Services (production) environments and DegreeWorks Managed Services (production) environments will be unavailable during the maintenance window scheduled for Friday, August 20, 2021 beginning at 10:00 p.m. until Saturday, August 21, 2021 at 7:00 a.m.

The following applications will not be available during this scheduled maintenance window:

Banner Managed Services:

- Abraham Baldwin Agricultural College
- Albany State University
- Atlanta Metropolitan State College
- Clayton State University
- College of Coastal Georgia
- Columbus State University
- Dalton State College
- East Georgia State College
- Fort Valley State University
- Georgia College and State University
- Georgia Gwinnett College
- Georgia Southern University
- Georgia Southwestern State University
- Gordon State College
- Middle Georgia State University
- Savannah State University
- South Georgia State College
- University of West Georgia
- Valdosta State University

DegreeWorks Managed Services:

- Abraham Baldwin Agricultural College
- Albany State University
- Atlanta Metropolitan State College
- College of Coastal Georgia
- Columbus State University
- Dalton State College
- Fort Valley State University
- Georgia Gwinnett College
- Georgia Southwestern State University
- Middle Georgia State University
- Savannah State University
- South Georgia State College
Posted on Jul 30, 16:54 EDT

Past Incidents

Aug 1, 2021

Systems Support Services Scheduled Maintenance - NS2 and NS4 DNS Servers

Completed - The scheduled maintenance has been completed.
Aug 1, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 23:00 EDT

Scheduled - System Support Services (SSS) will be conducting non-disruptive scheduled maintenance on the NS2 and NS4 DNS servers. This maintenance will occur on Saturday, July 31, 2021 at 11:00 p.m. until Sunday, August 1, 2021 at 7:00 a.m.

Due to the redundant nature of DNS, no user impact is expected.
Jul 30, 13:40 EDT

Jul 31, 2021

GeorgiaBEST Banner Managed Services Scheduled Maintenance - Production Affecting

Completed - The scheduled maintenance has been completed.
Jul 31, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 22:00 EDT

Scheduled - Information Technology Services (ITS) will be completing Banner installations in Production environments. This maintenance will occur Friday, July 30, 2021 at 10:00 p.m. until Saturday, July 31, 2021 at 7:00 a.m.
Jul 9, 16:26 EDT

Jul 30, 2021

GeorgiaVIEW Maintenance for PROD - NOT SERVICE AFFECTING

Completed - The scheduled maintenance has been completed.
Jul 30, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:03 EDT

Scheduled - D2L will be conducting non-service affecting maintenance to apply a hotfix to the GeorgiaVIEW PROD Online Learning Environments on Thursday, July 29, 2021 from 9:00 p.m. until Friday, July 30, 2021 at 9:00 a.m.

Hotfix addresses the below issues:

- LE - Brightspace Editor - Issue with emojis requiring update
- LE - Copy Course Components - Tool Names may error out during copy
- Widget - Work to Do Widget Long Course Names can Hide Due Date
- Can't Override Rubric Criterion Scores in Firefox and Safari

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

USG Institutions affected by this maintenance are:
* GeorgiaVIEW Online Learning Environment (QPROD)
* GeorgiaVIEW Online Learning Environment (XPROD)
* Augusta University
* Georgia Southern University
Jul 29, 08:48 EDT

Network Outage Affecting Multiple DOE Locations

Resolved - Network Support Services (NSS) and ENA have confirmed that the outage was caused by a fiber cut. Windstream completed the repairs and has restored full functionality of internet access at the affected schools. No further outages are expected.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Jul 30, 08:38 EDT

Identified - Network Support Services (NSS) and ENA have confirmed that the outage has been caused by a fiber cut. Repair crews are on the site of the fiber break and began repairs at 7:00 a.m. (CST). Repair crews had to postpone their work until 8:00 a.m. (CST) due to railroad access not being available.
Jul 29, 09:59 EDT

PeachNet Scheduled Maintenance - University of North Georgia-Cumming Campus (NGAC)

Completed - The scheduled maintenance has been completed.
Jul 30, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 23:00 EDT

Scheduled - Network Support Services (NSS) and Communication Consulting Group (CCG) will be upgrading PeachNet equipment at University of North Georgia-Cumming Campus (NGAC) on Thursday, July 29, 2021 from 11:00 p.m. to Friday, July 30, 2021 at 7:00 a.m.

Services will be interrupted during this maintenance.
Jul 15, 15:56 EDT

PeachNet Scheduled Maintenance - University of North Georgia-Blue Ridge Campus (NGABLU)

Completed - The scheduled maintenance has been completed.
Jul 30, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 23:00 EDT

Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be upgrading PeachNet equipment at University of North Georgia-Blue Ridge Campus (NGABLU). This maintenance will occur Thursday, July 29, 2021 from 11:00 p.m. until Friday, July 30, 7:00 a.m.

Services will be interrupted during this maintenance.
Jul 15, 15:00 EDT

Jul 29, 2021

Communications Scheduled Maintenance - Web Services

Completed - The scheduled maintenance has been completed.
Jul 29, 20:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 17:00 EDT

Scheduled - Communications Web Services will be performing scheduled maintenance on the USG.edu website on Thursday, July 29, 2021, at 5:00 p.m. until 8:00 p.m. During this time, there will be minimum impact to the USG.edu website.

The following web services will be impacted during this maintenance:

* https://www.usg.edu/student_affairs
* https://www.usg.edu/gafirst-fin
* https://www.usg.edu/georgia_best
Jul 28, 10:38 EDT

PeachNet Network Scheduled DWDM Maintenance - Central Ring

Completed - The scheduled maintenance has been completed.
Jul 29, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 23:00 EDT

Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be working on Central Ring services not yet in production. This maintenance will occur on Wednesday, July 28, 2021 at 11:00 p.m. until Thursday, July 29, 2021 at 7:00 a.m.

This maintenance is not service affecting.
Jul 28, 10:57 EDT

PeachNet Network Scheduled Maintenance - Georgia Southwestern State University (GASW)

Completed - The scheduled maintenance has been completed.
Jul 29, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 23:00 EDT

Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be migrating PeachNet connections at Georgia Southwestern State University (GASW). This maintenance will occur Wednesday, July 28, 2021 from 11:00 p.m. to Thursday, July 29, 2021 at 7:00 a.m.

Services will be interrupted during this maintenance. Campus handoff and residential network connections will be upgraded from 1Gbps to 10Gbps.

Services Affected: Georgia Southwestern State University (GASW)
Jul 27, 13:50 EDT

Jul 28, 2021

PeachNet Network Scheduled DWDM Maintenance - Central Ring

Completed - The scheduled maintenance has been completed.
Jul 28, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 23:02 EDT

Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be working on Central Ring services not yet in production. This maintenance will occur on Tuesday, July 27, 2021 at 11:00 p.m. until Wednesday, July 28, 2021 at 7:00 a.m.

This maintenance is not service affecting.
Jul 27, 14:28 EDT

Jul 27, 2021

Network Outage Affecting Multiple DOE Locations

Resolved - Network Support Services (NSS) and ENA have confirmed that the outage was caused by a fiber cut in Pine View. Windstream completed the repairs and has restored full functionality of internet access at the affected schools. No further outages are expected.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Jul 27, 08:16 EDT

Investigating - Information Technology Services (ITS) is reporting a multi-site outage. ENA is investigating the root cause.
The following schools are being affected by this outage:

- Brooks County Schools
- Charlton County Schools
- Early County Schools
- Grady County Schools
- Macon County Schools
- Pataula County Schools
- Seminole County Schools
- Southwest Georgia STEM
- Terrell County Schools
- Turner County Shools
- Wilcox County Schools
Jul 26, 13:22 EDT

Jul 26, 2021

GeorgiaFIRST Marketplace Currently Unavailable

Resolved - Jaggaer is reporting that the system performance issues are resolved. Users should now be able to access the GeorgiaFIRST Marketplace successfully.
Jul 26, 15:00 EDT

Identified - Jaggaer has reported system performance issues that may prevent users from accessing the GeorgiaFIRST Marketplace or returning carts from GFM to PeopleSoft. At this time all user access and inbound integration such as Invoice Imports, ERP import to JAGGAER integrations, etc. will result in an error until services are restored. Outbound Integrations that originate in JAGGAER will queue until services are restored and export as normal. They are currently working to resolve this issue.
Jul 26, 13:32 EDT

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

GeorgiaVIEW Maintenance for PROD - NOT SERVICE AFFECTING

Completed - The scheduled maintenance has been completed.
Jul 23, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 21:02 EDT

Scheduled - D2L will be conducting non-service affecting maintenance to update the GeorgiaVIEW PROD Online Learning Environments to version 20.21.7 from Thursday, July 22, 2021 at 9:00 p.m. until Friday, July 23, 2021 at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. In the event that you experience any issues with GeorgiaVIEW services during this maintenance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Jul 22, 10:35 EDT

PeachNet Scheduled Maintenance - University of North Georgia-Oconee County Campus (OCOC)

Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 EDT

Scheduled - Network Support Services (NSS) and Communications Consulting Group (CCG) will be upgrading PeachNet equipment at University of North Georgia-Oconee County Campus (OCOC). This maintenance will occur Thursday, July 22, 2021 from 11:00 p.m. to Friday, July 23, 2021 at 7:00 a.m.

Services will be interrupted during this maintenance.
Jul 15, 15:45 EDT

PeachNet Emergency Maintenance - BoR Dark Fiber Circuit (Thomasville - Albany)

Completed - The scheduled maintenance has been completed.
Jul 23, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:02 EDT

Scheduled - Georgia Public Web (GPW) will be correcting a network fault in Pelham due to fiber degrade. This will affect the BoR Dark Fiber Circuit (Thomasville - Albany). This maintenance will occur Friday, July 23, 2021 from 12:01 a.m. until 06:00 a.m. Services will run in protect during this time.

No outage is expected during this maintenance.
Jul 22, 11:34 EDT

Jul 22, 2021

PeachNet Scheduled Firewall Maintenance - Disaster Recovery (DPRA/DRPB)

Completed - The scheduled maintenance has been completed.
Jul 22, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 23:03 EDT

Scheduled - Network Support Services (NSS) will migrate the disaster recovery firewalls (DPRA/DRPB) to the Panorama centralized management system and introduce Panorama variables to DPA/DPB. (NSS) will also change the DUO authentication server used by the VPN. This maintenance will occur Wednesday, July 21, 2021 at 11:00 p.m. until Thursday, July 22, 2021 at 3:00 a.m.

This maintenance should not be service affecting.
Jul 15, 16:21 EDT

Jul 21, 2021

Jul 20, 2021

PeachNet Scheduled Fiber maintenance at Thomasville POP (THOM)

Completed - The scheduled maintenance has been completed.
Jul 20, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 23:00 EDT

Scheduled - Communication Consulting Group (CCG) will be adjusting light levels at Thomasville POP (THOM) and around the ring in order to account for degrading levels between Thomasville and Albany. This maintenance will occur Monday, July 19, 2021 at 11:00 p.m. until Tuesday, July 20, 2021 at 7:00 a.m. The degraded levels will be addressed by Georgia Public Web (GPW) during the upcoming days.

No outages are expected.
Jul 19, 15:02 EDT

Jul 19, 2021

Jul 18, 2021

GeorgiaBEST Banner Managed Services Scheduled Maintenance - Production Affecting

Completed - The scheduled maintenance has been completed.
Jul 18, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 17:00 EDT

Scheduled - Information Technology Services (ITS) will be completing Banner installations in Production environments. This maintenance will occur Saturday, July 17, 2021 at 5:00 p.m. until Sunday, July 18, 2021 at 7:00 a.m.

Banner Managed Services databases will be unavailable during this time.
Jun 10, 15:57 EDT

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