SYSTEMS STATUS

Multi-Site DOE Outage - Comcast Last Mile
Update - Network Support Services (NSS) and ENA are still working with Comcast to determine the root cause and stabilize the network. We appreciate your patience. Any further updates will be posted as available.
Nov 20, 2024 - 11:09 EST
Update - We are currently investigating networking issues related to instability at Windstream and Comcast last-mile locations. ENA is collaborating with the provider to identify the root cause of the problem. Additional information will be provided as it becomes available.
Nov 14, 2024 - 14:26 EST
Investigating - Network Support Services (NSS) is reporting a multi-site DOE outage. Several sites are experiencing network flapping at this time. All sites have Comcast as their last mile provider. ENA has been notified and is currently working with vendors to investigate the cause. There is no ETR currently. Updates will be provided when possible.

Sites Affected:

DOE K-12
Nov 12, 2024 - 11:07 EST

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
AUFPLAY Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Partial Outage
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
FPLAY Operational
GeorgiaFIRST Marketplace UIT Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
Augusta University Operational
Georgia Southern University Operational
Albany State University (QPROD) Operational
Atlanta Metropolitan State College (QPROD) Operational
Georgia College and State University (QPROD) Operational
Georgia Gwinnett College (QPROD) Operational
Georgia Highlands College (QPROD) Operational
Gordon State College (QPROD) Operational
Kennesaw State University (QPROD) Operational
Savannah State University (QPROD) Operational
South Georgia State College (QPROD) Operational
University of Georgia (QPROD) Operational
USG Training Initiatives (QPROD) Operational
GeorgiaVIEW Community (QPROD) Operational
Abraham Baldwin Agricultural College (XPROD) Operational
Clayton State University (XPROD) Operational
College of Coastal Georgia (XPROD) Operational
Columbus State University (XPROD) Operational
Competency Based Education (XPROD) Operational
Dalton State College (XPROD) Operational
East Georgia State College (XPROD) Operational
Fort Valley State University (XPROD) Operational
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational
Georgia Southwestern State University (XPROD) Operational
Georgia State University (XPROD) Operational
Middle Georgia State University (XPROD) Operational
University of North Georgia (XPROD) Operational
University of West Georgia (XPROD) Operational
USG Human Resources Office of Organizational Development (XPROD) Operational
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational
Valdosta State University (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
USO Conference Rooms/Classrooms Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
OneUSG Connect – HTRN ? Operational
OneUSG Connect - TCP Time Clocks Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PeachNet Scheduled Maintenance - Atlanta Ring Nov 22, 2024 09:00-16:00 EST
Zayo will be repairing the fiber in the Atlanta ring. This maintenance will occur on Friday, November 22, 2024, at 9:00 a.m. until 4:00 p.m.

Circuit: FBDK/1390043/001//ZFS

No outages are expected, but services will run in protect.
Posted on Nov 19, 2024 - 15:16 EST
INGRESS Scheduled Maintenance: Service Affecting Nov 22, 2024 23:00 - Nov 23, 2024 07:00 EST
Information Technology Services (ITS) will be completing scheduled maintenance for the INGRESS Registration Sharing service on Friday, November 22, 2024, from 11:00 p.m. until Saturday, November 23, 2024, at 7:00 a.m.

During this time, all users will be unable to access INGRESS.
Posted on Nov 18, 2024 - 15:22 EST
PeachNet Scheduled Maintenance - Middle Georgia State University - Macon (MAC) Nov 26, 2024 23:00 - Nov 27, 2024 07:00 EST
Accelecom vendor will be performing repairs on OPGW fibers. This maintenance will occur on Tuesday, November 26, 2024, from 11:00 p.m. until Wednesday, November 27, 2024, 7:00 a.m.

No outages are expected, but services will run in protect.
Posted on Nov 15, 2024 - 15:41 EST
Scheduled PeachNet Maintenance - North Ring Dec 2, 2024 09:00-16:00 EST
ZAYO and Network Support Services (NSS) will be performing maintenance on the North Ring. This maintenance will occur on Monday, December 2, 2024, at 9:00 a.m. until 4:00 p.m. No outages are expected, but services will run in protect.
Posted on Nov 05, 2024 - 15:11 EST
Scheduled PeachNet Maintenance - North Ring Dec 3, 2024 09:00-16:00 EST
ZAYO and Network Support Services (NSS) will be performing maintenance on the North Ring. This maintenance will occur on Tuesday, December 3, 2024, at 9:00 a.m. until 4:00 p.m. No outages are expected, but services will run in protect.
Posted on Nov 05, 2024 - 15:11 EST
Scheduled PeachNet Maintenance - North Ring Dec 4, 2024 09:00-16:00 EST
ZAYO and Network Support Services (NSS) will be performing maintenance on the North Ring. This maintenance will occur on Wednesday, December 4, 2024, at 9:00 a.m. until 4:00 p.m. No outages are expected, but services will run in protect.
Posted on Nov 05, 2024 - 15:11 EST
OneUSG Connect Scheduled Maintenance Dec 6, 2024 23:15 - Dec 7, 2024 12:00 EST
OneUSG Connect is scheduled for maintenance from Friday, December 6, 2024, at 11:15 p.m. until Saturday, December 7, 2024, at 12:00 p.m. During this time, OneUSG Connect, OneUSG Connect - Benefits, and OneUSG Connect - Careers may not be available. Time clocks will be available for use.
Posted on Nov 18, 2024 - 15:49 EST
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024
Circuit Outage - Rock Eagle 4-H Center (ROCE)
Resolved - Information Technology Services (ITS) has confirmed that the circuit outage has been resolved and access to the network at Rock Eagle 4-H Center (ROCE) is functioning normally at this time.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Nov 20, 08:38 EST
Identified - AT&T has identified a fiber cut. Crews are working to correct the issue. There is no ETR at this time.
Nov 19, 17:06 EST
Investigating - Information Technology Services (ITS) is reporting a circuit outage affecting Rock Eagle 4-H Center (ROCE). Affected users may be experiencing problems with access to the internet. Updates will be posted here as they become available.
Nov 18, 13:27 EST
PeachNet Scheduled Maintenance - Atlanta Ring
Completed - The scheduled maintenance has been completed.
Nov 20, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 EST
Scheduled - Zayo will be repairing the fiber in the Atlanta ring. This maintenance will occur on Tuesday, November 19, 2024, at 11:00 p.m. until Wednesday, November 20, 2024, at 7:00 a.m.

Circuit: FBDK/1390043/001//ZFS

No outages are expected, but services will run in protect.
Nov 19, 09:10 EST
Nov 19, 2024
Emergency Enterprise Services Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:00 EST
Scheduled - Enterprise Services will be performing emergency maintenance on a piece of data center hardware that has failed. The hardware supports non-prod services only, and the maintenance is intended to be non-service impacting.

This maintenance will occur on Tuesday, November 19, 2024, at 6:00 p.m. until 8:00 p.m.

Given the heavy use of these non-prod environments, we are communicating this maintenance for awareness. We'll post an update when the work is complete. Thank you for your patience.
Nov 18, 15:00 EST
PeachNet Scheduled DWDM Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 EST
Scheduled - Communications Consulting Group (CCG) will be restarting a DWDM ROADM at CS345 remotely. Services on the Atlanta Ring will run in protect.

This maintenance will occur on Monday, November 18, 2024, at 11:00 p.m. until Tuesday, November 19, 2024, at 3:00 a.m.
Nov 18, 13:28 EST
Nov 18, 2024
Nov 17, 2024

No incidents reported.

Nov 16, 2024
GeorgiaFIRST Financials and Augusta University Financials Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 12:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 08:01 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 09:56 EST
Scheduled - GeorgiaFIRST and Augusta University Financials will be unavailable for scheduled maintenance on Saturday, November 16, 2024, at 8:00 a.m. until 12:00 p.m.

The following applications will not be available during this scheduled maintenance window:

-GeorgiaFIRST PeopleSoft Financials production (FPROD)
-PSQUEST access
-GeorgiaFIRST Marketplace access
-Expenses and ePro Self-Service Portal
-Augusta University PeopleSoft Financials Production (AUFPROD)
-Health eShop Access

This maintenance includes updates necessary for optimal resource management following the recent unscheduled downtime and successful business continuity event in late October.
Nov 15, 09:54 EST
OneUSG Connect Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 08:00 EST
Scheduled - OneUSG Connect is scheduled for maintenance from Saturday, November 16, 2024, at 8:00 a.m. until 12:00 p.m. During this time, OneUSG Connect, OneUSG Connect - Benefits, and OneUSG Connect - Careers may not be available. Time clocks will be available for use.

If you have questions or concerns, please contact oneusgsupport@usg.edu
Nov 14, 10:12 EST
Systems Support Services Scheduled Maintenance - Linux Operating System (OS) Patching (Multiple Services Affected)
Completed - The scheduled maintenance has been completed.
Nov 16, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:00 EST
Scheduled - Systems Support Services (SSS) will be doing Linux OS patching on Friday, November 15, 2024, at 11:00 p.m. until Saturday, November 16, 2024, at 7:00 a.m. GeorgiaBest patching begins at 11:00 p.m. and all other services will begin at 12:00 a.m.

During this period, users will be unable to access the affected services. All patched OSes will be rebooted.

Components Affected:

* Augusta University Financials
* Data Warehouse and Business Intelligence
* Georgia Archives (everything except ARCNAS)
* GeorgiaBEST Banner Managed Services
* GeorgiaBEST Degree Works Managed Services
* GeorgiaFIRST Financials
* Georgia ONmyLINE
* INGRESS Registration Sharing System
* MOVEit Managed File Transfer
* OneUSG Connect
* Web Services (www.usg.edu)
* Affordable Learning Georgia
* Georgia Archives
* Georgia Film Academy
* Georgia Transfer
* GoBackMoveAhead
* USG Budgetary Reporting System
* USG Foundation
Nov 12, 12:39 EST
Systems Support Services Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 18:00 EST
Scheduled - The following applications will not be available on Friday, November 15, 2024, at 6:00 p.m. until Saturday, November 16, 2024, at 6:00 a.m. for scheduled maintenance.

This maintenance includes updates necessary for optimal resource management following the recent unscheduled downtime and successful business continuity event in late October.

*GeorgiaBEST Banner Managed Services
*Data Warehouse and Business Intelligence
*INGRESS Registration Sharing System
* GOSA
Web Services (www.usg.edu)
**Academic Calendars Administration & Webpage
**Accounts Receivable
**Budget Reporting Application
**CEU Reports
**Employee Exit Survey
**Environmental & Occupational Safety (RTK) admin & Webpage
**Facility Naming Reports
**GA Archives Search admin and Webpage
**GAtransfers Exams DB admin & Webpage
**Public Private Real Estate Ventures (PPV)
**Small & Multicultural Supplier Participation
**Study Abroad Directory
*MOVEit Managed File Transfer
*Georgia Archives
*Georgia Archives is Content Manager
Nov 15, 10:22 EST
Nov 15, 2024
Scheduled Peachnet Fiber Maintenance - Atlanta ring
Completed - The scheduled maintenance has been completed.
Nov 15, 07:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:01 EST
Scheduled - Zayo will be repairing the fiber in the Atlanta ring. This maintenance will occur on Thursday, November 14, 2024, at 11:00 p.m. until Friday, November 15, 2024, at 7:00 a.m.

Circuit: FBDK/147606//ZFS

Service: No outages are expected, but services will run in protect.
Nov 14, 16:56 EST
PeachNet Scheduled Maintenance - 56M, GRI, KBAR, and VAL2
Completed - The scheduled maintenance has been completed.
Nov 15, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:01 EST
Scheduled - Network Support Services (NSS) will be conducting BGP cleanup at 56 Marietta Street (56M), SSH patching for campus routers at Georgia Experiment Station (GRI), Barrow County Schools (KBAR), Valdosta State University Backup Site (VAL2).

This maintenance will start on Thursday, November 14, 2024, at 11:00 p.m. until Friday, November 15, 2024, at 7:00 a.m.

Sites affected: 56 Marietta Street (56M), Georgia Experiment Station (GRI), Barrow County Schools (KBAR), Valdosta State University Backup Site (VAL2).

No impact is expected on production.
Nov 12, 16:15 EST
Nov 14, 2024
ServiceNow Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:00 EST
Scheduled - Enterprise Service Management will be implementing Minor Enhancements in the ServiceNow Production environment on Thursday, November 14, 2024, from 10:00 p.m. until 11:00 pm.

This work is not expected to affect ServiceNow access or service.
Nov 12, 16:41 EST
Systems Support Services Scheduled Maintenance - Windows Operating System (OS)
Completed - The scheduled maintenance has been completed.
Nov 14, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:00 EST
Scheduled - Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, November 13, 2024, at 10:00 p.m. until Thursday, November 14, 2024, at 7:00 a.m.

During this period, the following services may be intermittently unavailable:
- Data Warehouse and Business Intelligence - Authentication
- EBOR - PPV
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services:
- Axiom
- BDM
- CampusLogic Connect
- AIMS Parking services
- MOVEit Managed File Transfer (files.usg.edu)
- SSC MoveIT
- SSC Phones
- TeamMate Audit Management Legacy Archive System
- USO Active Directory
- USG Foundation Accounting Service
- VPN
Nov 11, 14:41 EST
Nov 13, 2024
Emergency Enterprise Services Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 11:00 EST
Scheduled - Enterprise Services will be performing emergency maintenance on a piece of data center hardware that has failed. The hardware supports non-prod services only, and the maintenance is intended to be non-service impacting.

This maintenance will occur on Wednesday, November 13, 2024, at 11:00 a.m. until 1:00 p.m.

Given the heavy use of these non-prod environments, we are communicating this maintenance for awareness. We'll post an update when the work is complete. Thank you for your patience.

Impacted Services:
Non-Production, on-premises services
Nov 13, 10:36 EST
OneUSG Connect Issues Reported - Non-Production Environments
Resolved - The issues with OneUSG- Non-Production Environments has been resolved. The system should continue operating normally.

In the event that you experience any further issues, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
Nov 13, 09:19 EST
Update - The issues with OneUSG Connect – HPLAY Non-Prod have been resolved. The system should continue operating normally.

However, HPRE Non-Prod and HTRN Non-Prod are still currently experiencing issues.

We are actively monitoring and will provide updates as they are made available.
Nov 12, 17:47 EST
Update - The issues with OneUSG Connect – HPLAY Non-Prod have been resolved. The system should continue operating normally.

However, HPRE Non-Prod and HTRN Non-Prod are still currently experiencing issues.

We are actively monitoring and will provide updates as they are made available.
Nov 12, 17:32 EST
Investigating - OneUSG Connect Support has received reports of users experiencing connection issues to OneUSG- Non-Production Environments.

We are actively monitoring and will provide updates as they are made available.

We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
Nov 12, 16:40 EST
Data Warehouse and Business Intelligence Maintenance - APEX Downtime
Completed - The scheduled maintenance has been completed.
Nov 13, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 17:00 EST
Scheduled - APEX (production) will be offline for maintenance during the window scheduled for Tuesday, November 12, 2024, at 5:00 p.m. until Wednesday, November 13, 2024, at 7:00 a.m.

During this time, services will be unavailable.

The following applications will not be available during this scheduled maintenance window:

* APEX Data Collection Application
* Degrees & Majors Authorized
* HS/FICE Translation
* External Site Codes
Nov 8, 14:01 EST
Nov 12, 2024
Data Warehouse and Business Intelligence Maintenance - Cognos PROD Downtime
Completed - The scheduled maintenance has been completed.
Nov 12, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:00 EST
Scheduled - Cognos (production) will be offline for maintenance during the window scheduled for Monday, November 11, 2024, at 11:00 p.m. until Tuesday, November 12, 2024, at 7:00 a.m.

The following applications will not be available during this scheduled maintenance window:

* Cognos Business Intelligence & Reporting Application
Nov 8, 15:34 EST
Nov 11, 2024
Nov 10, 2024

No incidents reported.

Nov 9, 2024
Banner Database Maintenance - Georgia Southern University
Completed - The scheduled maintenance has been completed.
Nov 9, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 20:00 EST
Scheduled - Information Technology Services (ITS) will be completing maintenance for Banner databases Friday, November 8, 2024, starting at 8:00 p.m. until Saturday, November 9, 2024, at 7:00 a.m. The following schools are impacted:

Schools impacted:

- Georgia Southern University
Nov 8, 14:14 EST
Nov 8, 2024
Nov 7, 2024
Scheduled Peachnet Maintenance - Unified Datacenter
Completed - The scheduled maintenance has been completed.
Nov 7, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 23:00 EST
Scheduled - Network Support Services (NSS) will be performing non-disruptive network maintenance in the Unified Datacenter (DB300 and UGA). We will be moving two networks from the ITS UGA firewall pair (UPA/UPB) to the Unified Datacenter firewall pair (DPA/DPB). This maintenance will occur on Wednesday, November 6, 2024, at 11:00 p.m. until Thursday, November 7, 2024, at 3:00 a.m.
Nov 6, 16:53 EST
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