USG Services Status

GeorgiaVIEW Maintenance for PROD - NOT SERVICE AFFECTING

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 2025 - 21:00 EDT

Scheduled - D2L will be conducting non-service affecting maintenance to update the GeorgiaVIEW PROD Online Learning Environments to version 20.25.03 from Thursday, March 27, 2025, at 9:00 p.m. until Friday, March 28, 2025, at 9:00 a.m.

This maintenance is NOT expected to affect GeorgiaVIEW access or service. If this maintenance adversely impacts server performance, additional information will be posted here. If you experience any issues with GeorgiaVIEW services during this maintenance, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Mar 27, 2025 21:00 - Mar 28, 2025 09:00 EDT

GeorgiaBEST Banner Managed Services Issue Reported - Atlanta Metropolitan State College

Monitoring - Information Technology Services (ITS) has restored full functionality of Banner access at Atlanta Metropolitan State College. We will continue to monitor this system for stability. If you are still experiencing issues with access to Banner, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Mar 25, 2025 - 16:16 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaBEST Managed Services.
Affected users may be experiencing issues connecting to Banner Application Navigator Admin Pages. Additional information will be posted here when the issues are confirmed.
Mar 24, 2025 - 15:25 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational

Augusta Health eShop Operational

AUFPLAY Operational

Data Warehouse and Business Intelligence Operational

GA DOE K-12 Network Operational

GAfutures Operational

GALILEO - Georgia's Virtual Library Operational

GALILEO Operational

GIL Operational

GIL Express Operational

Georgia Archives Operational

ARCNAS Operational

Content Manager Operational

Finding Aids Operational

Historical Organizations Directory Operational

Virtual Vault Operational

GeorgiaBEST Banner Managed Services Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Atlanta Metropolitan State College Operational

Clayton State University Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

East Georgia State College Operational

Fort Valley State University Operational

Georgia College and State University Operational

Georgia Gwinnett College Operational

Georgia Southern University Operational

Georgia Southwestern State University Operational

Gordon State College Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

University of West Georgia Operational

Valdosta State University Operational

GeorgiaBEST Degree Works Managed Services Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Atlanta Metropolitan State College Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

Fort Valley State University Operational

Georgia Gwinnett College Operational

Georgia Southwestern State University Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

GeorgiaFIRST Financials Operational

GeorgiaFIRST PeopleSoft Financials Operational

GeorgiaFIRST Marketplace Operational

FPLAY Operational

GeorgiaFIRST Marketplace UIT Operational

Georgia ONmyLINE Operational

GeorgiaVIEW Online Learning Under Maintenance

GeorgiaVIEW Online Learning Environment (QPROD) Under Maintenance

GeorgiaVIEW Online Learning Environment (XPROD) Under Maintenance

Augusta University Under Maintenance

Georgia Southern University Under Maintenance

Albany State University (QPROD) Operational

Atlanta Metropolitan State College (QPROD) Operational

Georgia College and State University (QPROD) Operational

Georgia Gwinnett College (QPROD) Operational

Georgia Highlands College (QPROD) Operational

Gordon State College (QPROD) Operational

Kennesaw State University (QPROD) Operational

Savannah State University (QPROD) Operational

South Georgia State College (QPROD) Operational

University of Georgia (QPROD) Operational

USG Training Initiatives (QPROD) Operational

GeorgiaVIEW Community (QPROD) Operational

Abraham Baldwin Agricultural College (XPROD) Operational

Clayton State University (XPROD) Operational

College of Coastal Georgia (XPROD) Operational

Columbus State University (XPROD) Operational

Competency Based Education (XPROD) Operational

Dalton State College (XPROD) Operational

East Georgia State College (XPROD) Operational

Fort Valley State University (XPROD) Operational

Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational

Georgia Southwestern State University (XPROD) Operational

Georgia State University (XPROD) Operational

Middle Georgia State University (XPROD) Operational

University of North Georgia (XPROD) Operational

University of West Georgia (XPROD) Operational

USG Human Resources Office of Organizational Development (XPROD) Operational

USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational

Valdosta State University (XPROD) Operational

INGRESS Registration Sharing System Operational

Internal USO Services Operational

FS1 File Sharing Service Operational

USO BoardEffect Operational

USO Email and Calendar Operational

USO SharePoint / OneDrive Operational

USO SSO Operational

USO Teams Operational

USO Telephone System Operational

USO VPN Operational

USO Corporate Applications Operational

USO Conference Rooms/Classrooms Operational

MOVEit Managed File Transfer Operational

OneUSG Connect Operational

OneUSG Connect – Database Operational

OneUSG Connect – Core Practitioner Operational

OneUSG Connect – Employee and Manager Self-Service Operational

OneUSG Connect – Benefits: Alight Operational

OneUSG Connect – Benefits: Retirement @ Work Operational

OneUSG Connect – HPLAY Operational

OneUSG Connect- Careers Applicant Access Operational

OneUSG Connect – HTRN Operational

OneUSG Connect - TCP Time Clocks Operational

PeachNet Cloud Services Operational

PeachNet Virtual Data Center Operational

PeachNet Cloud Backup Operational

PeachNet Network Operational

Abraham Baldwin Agricultural College Operational

Albany State University Operational

Apogee Operational

Atlanta Metropolitan State College Operational

Augusta University Operational

Clayton State University Operational

College of Coastal Georgia Operational

Columbus State University Operational

Dalton State College Operational

East Georgia State College Operational

Fort Valley State University Operational

Georgia Archives Operational

Georgia College & State University Operational

Georgia Department of Audits Operational

Georgia Department of Transportation Operational

Georgia Gwinnett College Operational

Georgia Highlands College Operational

Georgia Institute of Technology Operational

Georgia Law Reapportionment Office Operational

Georgia Public Library Service Operational

Georgia Southern University Operational

Georgia Southwestern State University Operational

Georgia State University Operational

Georgia Student Finance Commission Operational

Gordon State College Operational

Kennesaw State University Operational

Middle Georgia State University Operational

Savannah State University Operational

South Georgia State College Operational

University of Georgia Operational

University of North Georgia Operational

University of West Georgia Operational

ITS Data Center (DB300) Operational

UGA Data Center (Boyd) Operational

USO Athens Office Operational

USO Atlanta Office Operational

USO Georgia Film Academy Operational

USO Shared Services Center Operational

Valdosta State University Operational

ServiceNow Operational

USG Identity Proxy Operational

USG Status Page Operational

USG Technology Store Operational

USO Cybersecurity Alerts Operational

Web Services (www.usg.edu) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GeorgiaFIRST and Augusta University Financials Scheduled Downtime Mar `28`, `2025` `23:00` - Mar `29`, `2025` `12:30` EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 26, 2025 - 14:27 EDT

Scheduled - GeorgiaFIRST and Augusta University PeopleSoft Financials will be unavailable from 11:00 p.m. on Friday, March 28, 2025, until 12:30 p.m. on Saturday, March 29, 2025, for the application of Releases 6.04 for GeorgiaFIRST and 2.02 for Augusta University.

The following applications will not be available during this scheduled maintenance window:

· GeorgiaFIRST PeopleSoft Financials production (FPROD)
· Augusta University PeopleSoft Financials production (AUFPROD)
· PSQUEST access
· GeorgiaFIRST Marketplace access
· Expenses and ePro Self-Service Portal
· Health eShop access
Mar 21, 2025 - 14:51 EDT

OneUSG Connect Scheduled Maintenance Mar `29`, `2025` `05:00`-`09:00` EDT

OneUSG Connect is scheduled for maintenance starting on Saturday, March 29, 2025, at 5:00 a.m. until 9:00 a.m. During this time, OneUSG Connect and OneUSG Connect - Careers will not be available and W-2's will not be available for viewing or printing.
Posted on Mar 24, 2025 - 15:58 EDT

PeachNet Scheduled Maintenance - Central Ring Apr `8`, `2025` `23:00` - Apr `9`, `2025` `07:00` EDT

Accelecom will be replacing two spans of OPGW fiber.

Where: Newnan POP (NEWN)- Lagrange POP (LAGR)

Accelecom ticket number# CR02194

This maintenance will occur Tuesday, April 8, 2025, at 11:00 p.m. until Wednesday, April 9, 2025, at 7:00 a.m.

No outages are expected, but services will run in protect.
Posted on Mar 19, 2025 - 16:14 EDT

Past Incidents

Mar 28, 2025

No incidents reported today.

Mar 27, 2025

ServiceNow Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 27, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:00 EDT

Scheduled - Enterprise Service Management (ESM) will be conducting scheduled maintenance in the ServiceNow Production environment on Thursday, March 27, 2025, from 10:00 p.m. until 11:00 pm.

This work is not expected to affect ServiceNow access or service.
Mar 26, 13:36 EDT

Mar 26, 2025

PeachNet Scheduled DWDM Maintenance - 56 Marietta Street

Completed - The scheduled maintenance has been completed.
Mar 26, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 EDT

Scheduled - Communications Consulting Group (CCG) will be performing maintenance on our DWDM equipment at TELX to address an issue where a shelf reboots.

This maintenance will occur on Tuesday, March 25, 2025, at 11:00 p.m. until Wednesday, March 26, 2025, at 7:00 a.m.

No service interruptions are expected during this maintenance window.
Mar 24, 12:47 EDT

PeachNet Scheduled Maintenance - North Ring

Completed - The scheduled maintenance has been completed.
Mar 26, 02:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 EDT

Scheduled - Network Support Services (NSS) will be adding connections and routing for 7g services.

Circuit: PN0398.W/P

This maintenance will occur Tuesday, March 25, 2025, at 11:00 p.m. until Wednesday, March 26, 2025, at 2:00 a.m.

No outages are expected, but services will run in protect.
Mar 19, 14:38 EDT

PeachNet Maintenance - Georgia College & State University (GAC)

Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 EDT

Scheduled - Network Support Services (NSS) will be adding connections and routing for 5g services.

Circuit: PN0397.W/P

This maintenance will occur Tuesday, March 25, 2025, at 11:00 p.m. until Wednesday, March 26, 2025, at 2:00 a.m.

No outages are expected, but services will run in protect.
Mar 19, 14:58 EDT

Mar 25, 2025

OneUSG Connect Scheduled Maintenance - HTRN

Completed - The scheduled maintenance has been completed.
Mar 25, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 07:00 EDT

Scheduled - The HTRN environment, another non-production environment of OneUSG Connect, will now be unavailable from Thursday, March 20, 2025, from 7:00 a.m. until Tuesday, March 25, 2025, at 7:00 a.m.

During this time, the system will be undergoing a refresh and is being updated to include PeopleTools 8.61.

If you have questions or concerns, please contact support@usg.edu.
Mar 17, 17:04 EDT

Mar 24, 2025

PeachNet Scheduled Maintenance - Augusta University - Albany (GHSUALB)

Completed - The scheduled maintenance has been completed.
Mar 24, 19:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 17:30 EDT

Scheduled - Network Support Services (NSS) will be replacing GHSUALB.RTR on Monday, March 24, 2025, from 5:30 p.m. until 7:30 p.m. Services will be down for 1-2 hours while the router is replaced.

Sites affected:

- Augusta University - Albany (GHSUALB)
- University of Georgia Pharmacy - Albany (UGAALB), a downstream site from GHSUALB.
Mar 20, 16:41 EDT

Network Outage - Fiber Cut On Atlanta Ring

Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of 811 Marietta Street - Georgia Tech (BCDC) and Georgia State University - Clarkston Campus (GPC2). The system should continue operating normally.

In the event that you experience any further issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Mar 24, 14:41 EDT

Monitoring - Zayo has reported that splicing and repairs are complete. No further interruptions are expected.

We will continue to monitor the network for stability.
Mar 21, 16:50 EDT

Update - The span between Georgia State University - Clarkston Campus (GPC2) and 811 Marietta Street - Georgia Tech (BCDC) is back up. Crews are still working and will not be hands-off for a while. Power levels have been restored to previous levels.

It appears there is a quadflex out of sync between GPC2 and BCDC on shelf 10.
Mar 21, 09:35 EDT

Update - Crews have worked through the night repairing a 96 pair cable that was damaged due to construction and replacing duct for the new cables. Splicing has started. The current ETR is March 21, 2025, at 11:30 a.m.
Mar 21, 08:37 EDT

Update - Zayo has identified the issue and confirmed a splicing team is heading onsite. No ETR at this time.
Mar 20, 16:27 EDT

Identified - There has been a fiber cut on the Atlanta ring between GPC2 and BCDC. We are in contact with Zayo for a resolution.

Sites affected: Sites on the Atlanta ring are running in protect:

- 811 Marietta Street - Georgia Tech (BCDC)
- Georgia State University - Clarkston Campus (GPC2)
Mar 20, 11:48 EDT

Mar 23, 2025

No incidents reported.

Mar 22, 2025

System Support Services (SSS) Scheduled Maintenance - Storage Area Network (SAN)

Completed - The scheduled maintenance has been completed.
Mar 22, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 08:00 EDT

Scheduled - System Support Services (SSS) will be performing a non-service affecting SAN, Storage Area Network, maintenance.

System Support Services (SSS) will be upgrading the operating system for the SAN appliances at Boyd on Friday followed by the appliances at DB300 on Saturday.

The SAN appliances as well as the upgrade process are designed to allow the SAN to always remain available without any production downtime. Dell, our SAN vendor, will be directly involved in the upgrade as well as having support personnel on stand-by should any contingencies arise.

The maintenance window will occur on Saturday, March 22, 2025, at 8:00 a.m. until 5:00 p.m.
Mar 18, 13:55 EDT

Mar 21, 2025

System Support Services (SSS) Scheduled Maintenance - Storage Area Network (SAN)

Completed - The scheduled maintenance has been completed.
Mar 21, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:00 EDT

Scheduled - System Support Services (SSS) will be performing a non-service affecting SAN, Storage Area Network, maintenance.

System Support Services (SSS) will be upgrading the operating system for the SAN appliances at Boyd on Friday followed by the appliances at DB300 on Saturday.

The SAN appliances as well as the upgrade process are designed to allow the SAN to always remain available without any production downtime. Dell, our SAN vendor, will be directly involved in the upgrade as well as having support personnel on stand-by should any contingencies arise.

The maintenance window will occur on Friday, March 21, 2025, at 8:00 a.m. until 5:00 p.m.
Mar 18, 13:54 EDT

Mar 20, 2025

PeachNet Scheduled Maintenance - North Ring

Completed - The scheduled maintenance has been completed.
Mar 20, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:00 EDT

Scheduled - Zayo is performing routine fiber splice on the North Ring starting Thursday, March 20, 2025, at 9:00 a.m. and lasting until 4:00 p.m.

Zayo: TTN-0008463591

Circuit: FBDK/1390043/001//ZFS

Service: No outages are expected, but services will run in protect
Mar 10, 15:21 EDT

PeachNet Scheduled Maintenance - North Ring

Completed - The scheduled maintenance has been completed.
Mar 20, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 23:00 EDT

Scheduled - Zayo will perform splice case rehab/rebuild to improve space within cabinet. This maintenance will occur on Wednesday, March 19, 2025, from 11:00 p.m. until Thursday, March 20, 2025, at 7:00 a.m.

Zayo: TTN-0008420888

Circuits: FBDK/1390043/001//ZFS

Service: No outages are expected, but services will run in protect.
Feb 18, 12:31 EST

Mar 19, 2025

PeachNet Scheduled Maintenance - North Ring

Completed - The scheduled maintenance has been completed.
Mar 19, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 EDT

Scheduled - Zayo is performing routine fiber splice on the North Ring starting Wednesday, March 19, 2025, at 9:00 a.m. and lasting until 4:00 p.m.

Zayo: TTN-0008463591

Circuit: FBDK/1390043/001//ZFS

Service: No outages are expected, but services will run in protect
Mar 10, 15:20 EDT

OneUSG Connect Scheduled Maintenance - HPLAY

Completed - The scheduled maintenance has been completed.
Mar 19, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:25 EDT

Scheduled - The downtime for the OneUSG Connect HPLAY (non-production) environment has been extended. It will now remain unavailable until 12:00 p.m. on Wednesday, March 19, 2025.

During this time, the system will be undergoing a refresh and is being updated to include PeopleTools 8.61.

If you have questions or concerns, please contact support@usg.edu.
Mar 18, 08:24 EDT

PeachNet Maintenance - (Way - SGA2)

Completed - The scheduled maintenance has been completed.
Mar 19, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:00 EDT

Scheduled - Alma Telephone Company (ATC) will repair a damaged section of fiber on South Fales St. in Douglas Ga. Location: WAY(South Georgia State College - Waycross Campus) and SGA2(South Georgia State College)

Circuit: Leased - Waycross to Douglas College for Board of Regents

This maintenance will occur on Tuesday, March 18, 2025, at 11:00 p.m. until Wednesday, March 19, 2025, at 7:00 a.m.

No outages are expected, but services will run in protect.
Feb 26, 16:20 EST

Mar 18, 2025

PeachNet Scheduled Maintenance - North Ring

Completed - The scheduled maintenance has been completed.
Mar 18, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 09:00 EDT

Scheduled - Zayo is performing routine fiber splice on the North Ring starting Tuesday, March 18, 2025, at 9:00 a.m. and lasting until 4:00 p.m.

Zayo: TTN-0008463591

Circuit: FBDK/1390043/001//ZFS

Service: No outages are expected, but services will run in protect
Mar 10, 15:19 EDT

PeachNet Scheduled Maintenance - DB300 & SSC Firewall Migrations to New Panorama Servers

Completed - The scheduled maintenance has been completed.
Mar 18, 07:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 23:00 EDT

Scheduled - Network Support Services (NSS) will be moving the DB300 (DPA/DPB) and SSC (SSCPA/SSCPB) firewall pairs to new production Panorama firewall management server VMs.

This maintenance will occur on Monday, March 17, 2025, at 11:00 p.m. until Tuesday, March 18, 2025, at 7:00 a.m.

This maintenance is not service affecting.
Mar 14, 09:57 EDT

OneUSG Connect Scheduled Maintenance - HPLAY

Completed - The scheduled maintenance has been completed.
Mar 18, 07:00 EDT

Update - The downtime for the OneUSG Connect HPLAY (non-production) environment has been extended. It will now remain unavailable until 12:00 p.m. on Wednesday, March 19, 2025.

During this time, the system will be undergoing a refresh and is being updated to include PeopleTools 8.61.

If you have questions or concerns, please contact support@usg.edu.
Mar 17, 16:43 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 07:01 EDT

Scheduled - The OneUSG Connect HPLAY (non-production) environment will be unavailable from Thursday, March 13, 2025, at 7:00 a.m. until Tuesday, March 18, 2025, at 7:00 a.m.
Mar 10, 10:13 EDT

Mar 17, 2025

PeachNet Scheduled Maintenance - North Ring

Completed - The scheduled maintenance has been completed.
Mar 17, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 23:00 EDT

Scheduled - Zayo is performing routine fiber splice maintenance on the North Ring. This maintenance will occur on Sunday, March 16, 2025, from 11:00 p.m. until Monday, March 17, 2025, at 7:00 a.m.

Zayo: TTN-0008368787

Circuits: FBDK/1390043/001//ZFS

Service: No outages are expected, but services will run in protect.
Feb 18, 09:38 EST

Mar 16, 2025

GeorgiaFIRST Marketplace Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 16, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 EDT

Scheduled - The GeorgiaFIRST Marketplace production environment will be unavailable from Friday, March 14, 2025, at 9:00 p.m. until Sunday, March 16, 2025, at 12:00 p.m. for the application of Jaggaer Release 25.1.
Mar 5, 10:07 EST

Mar 15, 2025

No incidents reported.

Mar 14, 2025

Issues with Reporting for OneUSG Connect

Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of OneUSG Connect. The system should continue operating normally.

In the event that you experience any further issues with email notifications, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Mar 14, 14:50 EDT

Update - Information Technology Services (ITS) has restored full functionality of email notifications. We will continue to monitor this system for stability. If you are still experiencing issues with email notifications, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Mar 12, 09:55 EDT

Monitoring - Information Technology Services (ITS) has restored full functionality of email notifications. We will continue to monitor this system for stability. If you are still experiencing issues with email notifications, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Mar 12, 08:46 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of notifications and reports not being emailed as expected from OneUSG Connect. Additionally, we are aware of issues with accessing reports in Report Manager.

We appreciate your patience as we work to resolve these matters.
Mar 11, 12:22 EDT

Issues with Reporting for Augusta University Financials

Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of Augusta University Financials. The system should continue operating normally.

In the event that you experience any further issues with email notifications, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Mar 14, 14:49 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of notifications and reports not being emailed as expected from Augusta University Financials. Additionally, we are aware of issues with accessing reports in Report Manager.

We appreciate your patience as we work to resolve these matters.
Mar 11, 12:58 EDT

Issues with Reporting for GeorgiaFIRST Financials

Resolved - After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of GeorgiaFIRST Financials. The system should continue operating normally.

In the event that you experience any further issues with email notifications, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Mar 14, 14:48 EDT

Investigating - Information Technology Services (ITS) is currently investigating reports of notifications and reports not being emailed as expected from GeorgiaFIRST Financials. Additionally, we are aware of issues with accessing reports in Report Manager.

We appreciate your patience as we work to resolve these matters.
Mar 11, 12:22 EDT

Network Outage - Shared Services Center (SSC)

Resolved - Shared Services Center (SSC) network has been monitored for stability and is functioning properly at this time.

In the event that you experience any further issues with the SSC network please contact the USG Service Desk at 877-251-2644 or support@usg.edu
Mar 14, 13:57 EDT

Monitoring - Both spans are back up, so Shared Services Center (SSC) is working with their protect path up. All alarms have cleared for the services that cross these spans.
Mar 14, 07:43 EDT

Update - They have completed hanging the fiber and the techs are now splicing. No ETR at this time.
Mar 14, 03:03 EDT

Update - AGA reports that workers are on site and have begun hanging the fiber. No ETR at this time.
Mar 13, 23:58 EDT

Identified - Shared Services Center is confirmed to have power. The equipment to hang the fiber on the poles is expected to be on site by 10:00 p.m.
AGA is not giving an ETR at this time.
Mar 13, 19:59 EDT

Investigating - Communications Consulting Group (CCG) is investigating a fiber break and power outage between Shared Services Center (SSC) and Wrens. No ETR at this time.

Updates will be posted here as they become available.
Mar 13, 19:06 EDT

PeachNet Scheduled Maintenance - Athens Ring

Completed - The scheduled maintenance has been completed.
Mar 14, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 23:00 EDT

Scheduled - Communications Consulting Group (CCG) will be troubleshooting QuadFlex services in the Athens Ring and bringing up additional optical uplinks for Azure connectivity. Services will run in protect.

This maintenance will occur on Thursday, March 13, 2025, from 11:00 p.m. until Friday, March 14, 2025, at 7:00 a.m.
Mar 12, 09:14 EDT

PeachNet Scheduled Maintenance - North Ring

Completed - The scheduled maintenance has been completed.
Mar 14, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 23:00 EDT

Scheduled - Zayo is performing routine fiber splice maintenance on the North Ring. This maintenance will occur on Thursday, March 13, 2025, from 11:00 p.m. until Friday, March 14, 2025, at 7:00 a.m.

Zayo: TTN-0008368787

Circuits: FBDK/1390043/001//ZFS

Service: No outages are expected, but services will run in protect.
Feb 18, 09:37 EST

Mitel Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 14, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 18:00 EDT

Scheduled - Network Support Services (NSS) Telephony will be renewing the certificates for the Mitel Headquarters and Enterprise Contact Center services.

The maintenance window is scheduled for Thursday, March 13, 2025, at 6:00 p.m. until Friday, March 14, 2025, at 12:00 a.m.

Possible impact may include requiring the Mitel servers to be rebooted as part of the certificate installation process which will briefly cause an outage.

If you experience issues with making a call to the USG Service Desk main line (877-251-2644) during this maintenance, please send an email to: support@usg.edu or if your matter is of an urgent nature, please contact the USG Service Desk after-hours on call phone at 404-831-3669.
Mar 12, 10:37 EDT

About This Site

Scheduled Maintenance

GeorgiaFIRST and Augusta University Financials Scheduled Downtime Mar 28, 2025 23:00 - Mar 29, 2025 12:30 EDT

OneUSG Connect Scheduled Maintenance Mar 29, 2025 05:00-09:00 EDT

PeachNet Scheduled Maintenance - Central Ring Apr 8, 2025 23:00 - Apr 9, 2025 07:00 EDT

Past Incidents

GeorgiaFIRST and Augusta University Financials Scheduled Downtime Mar `28`, `2025` `23:00` - Mar `29`, `2025` `12:30` EDT

OneUSG Connect Scheduled Maintenance Mar `29`, `2025` `05:00`-`09:00` EDT

PeachNet Scheduled Maintenance - Central Ring Apr `8`, `2025` `23:00` - Apr `9`, `2025` `07:00` EDT