Resolved
After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of the affected USG Systems and Services. The systems should continue operating normally.
In the event that you experience any further issues with with access to USG Systems and Services. , please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Posted Feb 12, 2025 - 08:35 EST
Monitoring
Information Technology Services (ITS) has restored full functionality of the affected USG Systems and Services. We will continue to monitor the systems for stability. If you are still experiencing issues with access to any USG System or Service, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Posted Feb 11, 2025 - 12:36 EST
Investigating
Information Technology Services (ITS) is currently investigating system-wide outages. Affected users may be experiencing problems with access to systems and services hosted at ITS.
Updates will be posted here as they become available.
Posted Feb 11, 2025 - 11:41 EST
This incident affected: GALILEO - Georgia's Virtual Library (GALILEO, GIL, GIL Express), GeorgiaFIRST Financials (GeorgiaFIRST PeopleSoft Financials, GeorgiaFIRST Marketplace, FPLAY, GeorgiaFIRST Marketplace UIT), PeachNet Cloud Services (PeachNet Virtual Data Center, PeachNet Cloud Backup), GeorgiaVIEW Online Learning (GeorgiaVIEW Online Learning Environment (QPROD), GeorgiaVIEW Online Learning Environment (XPROD), Augusta University, Georgia Southern University, Albany State University (QPROD), Atlanta Metropolitan State College (QPROD), Georgia College and State University (QPROD), Georgia Gwinnett College (QPROD), Georgia Highlands College (QPROD), Gordon State College (QPROD), Kennesaw State University (QPROD), Savannah State University (QPROD), South Georgia State College (QPROD), University of Georgia (QPROD), USG Training Initiatives (QPROD), GeorgiaVIEW Community (QPROD), Abraham Baldwin Agricultural College (XPROD), Clayton State University (XPROD), College of Coastal Georgia (XPROD), Columbus State University (XPROD), Competency Based Education (XPROD), Dalton State College (XPROD), East Georgia State College (XPROD), Fort Valley State University (XPROD), Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD), Georgia Southwestern State University (XPROD), Georgia State University (XPROD), Middle Georgia State University (XPROD), University of North Georgia (XPROD), University of West Georgia (XPROD), USG Human Resources Office of Organizational Development (XPROD), USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD), Valdosta State University (XPROD)), GeorgiaBEST Banner Managed Services (Abraham Baldwin Agricultural College, Albany State University, Atlanta Metropolitan State College, Clayton State University, College of Coastal Georgia, Columbus State University, Dalton State College, East Georgia State College, Fort Valley State University, Georgia College and State University, Georgia Gwinnett College, Georgia Southern University, Georgia Southwestern State University, Gordon State College, Middle Georgia State University, Savannah State University, South Georgia State College, University of West Georgia, Valdosta State University), GeorgiaBEST Degree Works Managed Services (Abraham Baldwin Agricultural College, Albany State University, Atlanta Metropolitan State College, College of Coastal Georgia, Columbus State University, Dalton State College, Fort Valley State University, Georgia Gwinnett College, Georgia Southwestern State University, Middle Georgia State University, Savannah State University, South Georgia State College), PeachNet Network (Abraham Baldwin Agricultural College, Albany State University, Apogee, Atlanta Metropolitan State College, Augusta University, Clayton State University, College of Coastal Georgia, Columbus State University, Dalton State College, East Georgia State College, Fort Valley State University, Georgia Archives, Georgia College & State University, Georgia Department of Audits, Georgia Department of Transportation, Georgia Gwinnett College, Georgia Highlands College, Georgia Institute of Technology, Georgia Law Reapportionment Office, Georgia Public Library Service, Georgia Southern University, Georgia Southwestern State University, Georgia State University, Georgia Student Finance Commission, Gordon State College, Kennesaw State University, Middle Georgia State University, Savannah State University, South Georgia State College, University of Georgia, University of North Georgia, University of West Georgia, ITS Data Center (DB300), UGA Data Center (Boyd), USO Athens Office, USO Atlanta Office, USO Georgia Film Academy, USO Shared Services Center, Valdosta State University), OneUSG Connect (OneUSG Connect – Database, OneUSG Connect – Core Practitioner, OneUSG Connect – Employee and Manager Self-Service, OneUSG Connect – Benefits: Alight, OneUSG Connect – Benefits: Retirement @ Work, OneUSG Connect – HPLAY, OneUSG Connect- Careers Applicant Access, OneUSG Connect – HTRN, OneUSG Connect - TCP Time Clocks), Georgia Archives (ARCNAS, Content Manager, Finding Aids, Historical Organizations Directory, Virtual Vault), Internal USO Services (FS1 File Sharing Service, USO BoardEffect, USO Email and Calendar, USO SharePoint / OneDrive, USO SSO, USO Teams, USO Telephone System, USO VPN, USO Corporate Applications, USO Conference Rooms/Classrooms), Augusta University Financials (Augusta University Financials, Augusta Health eShop, AUFPLAY), and Data Warehouse and Business Intelligence, GA DOE K-12 Network, GAfutures, Georgia ONmyLINE, INGRESS Registration Sharing System, MOVEit Managed File Transfer, ServiceNow, USG Identity Proxy, USG Status Page, USG Technology Store, USO Cybersecurity Alerts, Web Services (www.usg.edu).