Network Outage Affecting Multiple DOE Locations

Incident Report for USG Services

Resolved

Information Technology Services (ITS) has confirmed that the fiber cut has been fixed and network access to the affected sites is functioning normally at this time.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

Posted Sep 24, 2024 - 14:09 EDT

Identified

Hargray has isolated a fiber cut, and the splicer is on site. There is no ETR at this time.

Posted Sep 23, 2024 - 16:48 EDT

Investigating

Information Technology Services (ITS) is reporting a multi-site outage affecting the Hargray last-mile locations listed below. We have contacted ENA for an investigation. Updates will be posted as they become available.

The following schools are being affected by this outage:

- Pulaski County Schools
- Tatnall County Schools
- Statesboro STEAM Academy

Posted Sep 23, 2024 - 11:28 EDT

This incident affected: GA DOE K-12 Network.