Network Outage - Shared Services Center (SSC)
Incident
Report for USG Services
Resolved
Shared Services Center (SSC) network has been monitored for stability and is functioning properly at this time.
In the event that you experience any further issues with the SSC network please contact the USG Service Desk at 877-251-2644 or support@usg.edu
In the event that you experience any further issues with the SSC network please contact the USG Service Desk at 877-251-2644 or support@usg.edu
Monitoring
Both spans are back up, so Shared Services Center (SSC) is working with their protect path up. All alarms have cleared for the services that cross these spans.
Update
They have completed hanging the fiber and the techs are now splicing. No ETR at this time.
Update
AGA reports that workers are on site and have begun hanging the fiber. No ETR at this time.
Identified
Shared Services Center is confirmed to have power. The equipment to hang the fiber on the poles is expected to be on site by 10:00 p.m.
AGA is not giving an ETR at this time.
AGA is not giving an ETR at this time.
Investigating
Communications Consulting Group (CCG) is investigating a fiber break and power outage between Shared Services Center (SSC) and Wrens. No ETR at this time.
Updates will be posted here as they become available.
Updates will be posted here as they become available.
This incident affected: PeachNet Network (USO Athens Office, USO Atlanta Office, USO Shared Services Center).