GeorgiaFIRST Financials and Augusta University Financials Available
Incident
Report for USG Services
Resolved
After monitoring the situation, we are happy to report that the issues with GeorgiaFIRST Financials (FPROD) and Augusta University Financials (AUFPROD) system connectivity have been resolved. The system should continue operating normally.
In the event that you experience any further issues with access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
In the event that you experience any further issues with access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Monitoring
The disaster recovery process for GeorgiaFIRST Financials (FPROD) and Augusta University Financials (AUFPROD) is now complete, and both systems are available for use. All data should be as it was at the time the system became unavailable on Friday afternoon. We appreciate your patience during this time.
If you are still experiencing issues with access to GeorgiaFIRST Financials and Augusta University Financials, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
If you are still experiencing issues with access to GeorgiaFIRST Financials and Augusta University Financials, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Investigating
GeorgiaFIRST Financials and Augusta University Financials are currently unavailable due to a major issue with our Storage Area Network (SAN), a Dell product that is crucial for both application and data servers. Teams from ITS and Dell have been working continuously since the onset of this outage.
The recovery process for GeorgiaFIRST Financials and Augusta University Financials will commence on Monday, October 28, 2024. ITS teams will collaborate with USG staff and campus stakeholders for recovery testing, likely in the late afternoon on Monday. If the results are positive, we anticipate that the production applications for GeorgiaFIRST and Augusta University Financials (FPROD and AUFPROD) will be accessible to the USO and institutions by the start of business on Tuesday, October 29, 2024. This includes all test environments as well.
The recovery process for GeorgiaFIRST Financials and Augusta University Financials will commence on Monday, October 28, 2024. ITS teams will collaborate with USG staff and campus stakeholders for recovery testing, likely in the late afternoon on Monday. If the results are positive, we anticipate that the production applications for GeorgiaFIRST and Augusta University Financials (FPROD and AUFPROD) will be accessible to the USO and institutions by the start of business on Tuesday, October 29, 2024. This includes all test environments as well.
This incident affected: GeorgiaFIRST Financials (GeorgiaFIRST PeopleSoft Financials, GeorgiaFIRST Marketplace, FPLAY, GeorgiaFIRST Marketplace UIT) and Augusta University Financials (Augusta University Financials, Augusta Health eShop, AUFPLAY).