Multi-Site DOE Outage Reported - DOE K-12

Incident Report for USG Services

Resolved

Network Support Services (NSS) has confirmed that the fiber cut has been repaired, and the affected sites are functioning normally at this time.

In the event that you experience any further issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

Posted Apr 25, 2025 - 09:59 EDT

Investigating

Network Support Services (NSS) is reporting a multi-site DOE outage. All sites have AT&T as their last mile provider. ENA has been notified and is currently working with vendors to investigate the cause. There is no ETR currently. Updates will be provided when possible.

Sites Affected:

DOE K-12

- Jasper County Board of Education
- Morgan County Board of Education

Posted Apr 22, 2025 - 15:44 EDT

This incident affected: GA DOE K-12 Network.