Network Fiber Degradation - UNG, GSU, & GGC
Incident
Report for USG Services
Resolved
After monitoring the situation, Network Support Services (NSS) is reporting this fiber span, (NGA to GSUALP) was repaired and services normalized on the ring. The system should continue operating normally.
In the event that you experience any further issues with access to the network, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
In the event that you experience any further issues with access to the network, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Monitoring
Communications Consulting Group (CCG) is reporting that the fiber span for University of North Georgia (NGA) and Georgia State University - Alpharetta (GSUALP) was repaired and services normalized on the ring. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Update
Communications Consulting Group (CCG) is reporting that work is still on going to resolve the outage. No ETR.
Updates will be posted here once they become available.
Updates will be posted here once they become available.
Identified
Communications Consulting Group (CCG) is reporting that one side of the ring is back up, and redundant services have restored. Campus traffic should be back up at this time.
We are still working a ticket with Zayo for a fiber issue between University of North Georgia (NGA) and Georgia State University - Alpharetta (GSUALP), but this is not an outage for the campus's. It is a degrade in our protect path.
We are still working a ticket with Zayo for a fiber issue between University of North Georgia (NGA) and Georgia State University - Alpharetta (GSUALP), but this is not an outage for the campus's. It is a degrade in our protect path.
Update
Provider has confirmed work is still ongoing for this initial fiber cut, ETR is now 2-3 hours from posting or around 6:15 PM EST.
Update
Network Support Services (NSS) is reporting that they are investigating further fiber issues on the North ring affecting the protect paths University of North Georgia - Gainesville Campus (GAI), Georgia Gwinnett College (GGC), University of North Georgia (NGA), University of North Georgia - Library Technology Center (NGAL) and University of North Georgia - Blue Ridge Campus (NGABLU).
The sites are currently down. Updates will be posted here once they become available.
The sites are currently down. Updates will be posted here once they become available.
Update
OSP crews are currently working to pull slack on the fiber and prep for splicing. Estimated repair time is within 6 hours. Further updates to come as work progresses.
Update
Zayo OSP has arrived on site and is setting up to further isolate and identify the precise location of the damage. Once the fault is pinpointed, they will proceed with repairs. We will provide regular updates until the issue is resolved.
Investigating
Network Support Services (NSS) is reporting a North Ring fiber issue. Campuses on the North Ring: University of North Georgia (UNG), Georgia State University (GSU), & Georgia Gwinnett College (GGC) may be experiencing degraded service due to service provider maintenance that may be affecting downstream services.
A ticket has been opened with Zayo and they are currently investigating this issue.
Updates will be posted here once they become available.
A ticket has been opened with Zayo and they are currently investigating this issue.
Updates will be posted here once they become available.
This incident affected: GeorgiaVIEW Online Learning (Georgia Gwinnett College (QPROD), Georgia State University (XPROD), University of North Georgia (XPROD)) and PeachNet Network (Georgia Gwinnett College, Georgia State University, University of North Georgia).