SYSTEMS STATUS
GeorgiaVIEW QPROD and XPROD Intermittent Brightspace Email Issues
Incident Report for USG Services
Resolved
After monitoring the situation, D2L has confirmed the stability of Brightspace email in the GeorgiaVIEW QPROD and XPROD Brightspace/D2L Online Learning Environment. The approximate impact timings were Thursday, January 9, 2020 from 10:00 a.m. until 11:00 a.m. ET. The exact timings will be provided by D2L in a pending post-mortem. The system should continue operating normally.

In the event that you experience any further issues with Brightspace email messages, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Posted Jan 09, 2020 - 16:30 EST
Monitoring
D2L has restored full functionality of the GeorgiaVIEW QPROD and XPROD Brightspace/D2L Online Learning Environment. We will continue to monitor this system for stability. If you are still experiencing issues with Brightspace email messages, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Posted Jan 09, 2020 - 11:39 EST
Investigating
Information Technology Services (ITS) is currently investigating reports of Brightspace email issues with the GeorgiaVIEW QPROD and XPROD Brightspace/D2L Online Learning Environment. Affected users may be experiencing intermittent availability of Brightspace email and/or a delay in receiving Brightspace email messages. D2L technical teams are actively working to resolve. Users at the following Institutions and organizations may be affected:

QPROD:

* Albany State University
* Atlanta Metropolitan State College
* Georgia College and State University
* Georgia Gwinnett College
* Georgia Highlands College
* Gordon State College
* Kennesaw State University
* Savannah State University
* South Georgia State College
* University of Georgia
* USG Training Initiatives
* GeorgiaVIEW Community

XPROD:

* Abraham Baldwin Agricultural College
* Clayton State University
* College of Coastal Georgia
* Columbus State University
* Competency Based Education
* Dalton State College
* East Georgia State College
* Fort Valley State University
* Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
* Georgia Southern University
* Georgia Southwestern State University
* Georgia State University
* Middle Georgia State University
* University of North Georgia
* University of West Georgia
* USG Human Resources Office of Organizational Development
* USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
* Valdosta State University

Additional information will be posted here when the issues are confirmed.
Posted Jan 09, 2020 - 11:17 EST
This incident affected: GeorgiaVIEW Online Learning (GeorgiaVIEW Online Learning Environment (QPROD), GeorgiaVIEW Online Learning Environment (XPROD)).