Network Outage - Fiber Cut On Atlanta Ring
Incident
Report for USG Services
Resolved
After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of 811 Marietta Street - Georgia Tech (BCDC) and Georgia State University - Clarkston Campus (GPC2). The system should continue operating normally.
In the event that you experience any further issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
In the event that you experience any further issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Monitoring
Zayo has reported that splicing and repairs are complete. No further interruptions are expected.
We will continue to monitor the network for stability.
We will continue to monitor the network for stability.
Update
The span between Georgia State University - Clarkston Campus (GPC2) and 811 Marietta Street - Georgia Tech (BCDC) is back up. Crews are still working and will not be hands-off for a while. Power levels have been restored to previous levels.
It appears there is a quadflex out of sync between GPC2 and BCDC on shelf 10.
It appears there is a quadflex out of sync between GPC2 and BCDC on shelf 10.
Update
Crews have worked through the night repairing a 96 pair cable that was damaged due to construction and replacing duct for the new cables. Splicing has started. The current ETR is March 21, 2025, at 11:30 a.m.
Update
Zayo has identified the issue and confirmed a splicing team is heading onsite. No ETR at this time.
Identified
There has been a fiber cut on the Atlanta ring between GPC2 and BCDC. We are in contact with Zayo for a resolution.
Sites affected: Sites on the Atlanta ring are running in protect:
- 811 Marietta Street - Georgia Tech (BCDC)
- Georgia State University - Clarkston Campus (GPC2)
Sites affected: Sites on the Atlanta ring are running in protect:
- 811 Marietta Street - Georgia Tech (BCDC)
- Georgia State University - Clarkston Campus (GPC2)
This incident affected: PeachNet Network (Georgia Institute of Technology, Georgia State University).