SYSTEMS STATUS
Hurricane Helene's Impact on GA DOE K-12 Network
Incident Report for USG Services
Update
There are still widespread power outages and fiber cuts throughout the state of Georgia. If there are internet outages related to fiber cuts, they cannot be repaired until power in the area is restored and repair crews are hands-off.

ENA has been attempting to contact all sites that are currently without service but there are many locations that cannot be reached at this time. If your site currently has power but your internet service is still down and you have not been in contact with ENA, please reach out to us so that we can begin investigation.

Contact: helpdesk@usg.edu or 706-583-2001
Posted Sep 30, 2024 - 14:23 EDT
Identified
Due to Hurricane Helene, the GA DOE K-12 Network is experiencing multiple outages statewide. Most issues are related to power loss, with some fiber cuts expected. ENA will contact local contacts to verify the power status. Restoring power is always the top priority, followed by network and internet services. If you need help, please contact ITS at helpdesk@usg.edu or call 706-583-2001. Thank you for your understanding and cooperation during this time. Stay safe!
Posted Sep 27, 2024 - 06:09 EDT
This incident affects: GA DOE K-12 Network.