Incident Summary
At approximately 10:50 a.m. on Wednesday, March 9, 2016, Information Technology Services' (ITS) XPROD server experienced a cyberattack. This intermittently prevented USG Institutions from accessing their instances of D2L hosted on the server. These issues persisted up until 3:30 p.m., when full functionality was restored.
Because we recognize that interruptions of service impact institutions across the state, we are communicating this post-outage analysis of what occurred and the measures being taken to address the factors resulting in this incident.
Incident Cause
The cyberattack targeted XPROD from external sources. To restore functionality of the service, ITS Network Support Services team identified and blocked the attack.
Incident Response Measures
In addition to addressing the source of this attack, ITS is working with the service providers to take further steps to protect ITS infrastructure against future attacks, improve overall situational awareness, and reduce incident response times.
In the event that you experience any further issues with XPROD, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Additional information will be posted here as it becomes available. Thank you for your continued patience.
Users at the following Institutions and organizations may be affected:
Abraham Baldwin Agricultural College
Armstrong Atlantic State University
Bainbridge State College
Clayton State University
College of Coastal Georgia
Columbus State University
Competency Based Education
Dalton State College
East Georgia State College
Fort Valley State University
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW)
Georgia Southwestern State University
Georgia State University
Middle Georgia State University
Southern Polytechnic State University
University of North Georgia
University of West Georgia
USG Human Resources Office of Organizational Development
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices)
Valdosta State University
Affected users may be experiencing connectivity issues. Additional information will be posted here when the issues are confirmed.