SYSTEMS STATUS

Network Outages Impacting USG Systems and Services

Incident Report for USG Services

Resolved

After monitoring the situation, Information Technology Services (ITS) is confident that the installed patches have resolved the issues impacting USG Systems and Services.

In the event that you experience any further issues, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Posted Oct 31, 2024 - 14:34 EDT

Update

Systems and Services hosted at ITS are beginning to come back up. Information Technology Services (ITS) will continue monitoring the Systems and Services for stability again.
Posted Oct 30, 2024 - 16:01 EDT

Update

Systems and Services hosted at ITS are beginning to come back up. Information Technology Services (ITS) will continue monitoring the Systems and Services for stability again.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Posted Oct 30, 2024 - 15:59 EDT

Monitoring

Systems and Services hosted at ITS are beginning to come back up. Information Technology Services (ITS) will continue monitoring the Systems and Services for stability again.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Posted Oct 30, 2024 - 15:11 EDT

Update

Information Technology Services (ITS) is again experiencing a DB300 services outage. Affected users may be experiencing problems with access to systems and services hosted at ITS.

Updates will be posted here as they become available.
Posted Oct 30, 2024 - 13:38 EDT

Investigating

Information Technology Services (ITS) is again experiencing a DB300 services outage. Affected users may be experiencing problems with access to systems and services hosted at ITS.

Updates will be posted here as they become available.
Posted Oct 30, 2024 - 13:14 EDT

Monitoring

Systems and Services hosted at ITS are beginning to come back up. Information Technology Services (ITS) will continue monitoring the Systems and Services for stability.

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Posted Oct 30, 2024 - 12:09 EDT

Investigating

Information Technology Services (ITS) is experiencing a DB300 services outage. Affected users may be experiencing problems with access to systems and services hosted at ITS.

Updates will be posted here as they become available.
Posted Oct 30, 2024 - 10:49 EDT
This incident affected: GALILEO - Georgia's Virtual Library (GALILEO, GIL, GIL Express), GeorgiaFIRST Financials (GeorgiaFIRST PeopleSoft Financials, GeorgiaFIRST Marketplace, FPLAY, GeorgiaFIRST Marketplace UIT), PeachNet Cloud Services (PeachNet Virtual Data Center, PeachNet Cloud Backup), GeorgiaVIEW Online Learning (GeorgiaVIEW Online Learning Environment (QPROD), GeorgiaVIEW Online Learning Environment (XPROD), Augusta University, Georgia Southern University, Albany State University (QPROD), Atlanta Metropolitan State College (QPROD), Georgia College and State University (QPROD), Georgia Gwinnett College (QPROD), Georgia Highlands College (QPROD), Gordon State College (QPROD), Kennesaw State University (QPROD), Savannah State University (QPROD), South Georgia State College (QPROD), University of Georgia (QPROD), USG Training Initiatives (QPROD), GeorgiaVIEW Community (QPROD), Abraham Baldwin Agricultural College (XPROD), Clayton State University (XPROD), College of Coastal Georgia (XPROD), Columbus State University (XPROD), Competency Based Education (XPROD), Dalton State College (XPROD), East Georgia State College (XPROD), Fort Valley State University (XPROD), Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD), Georgia Southwestern State University (XPROD), Georgia State University (XPROD), Middle Georgia State University (XPROD), University of North Georgia (XPROD), University of West Georgia (XPROD), USG Human Resources Office of Organizational Development (XPROD), USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD), Valdosta State University (XPROD)), GeorgiaBEST Banner Managed Services (Abraham Baldwin Agricultural College, Albany State University, Atlanta Metropolitan State College, Clayton State University, College of Coastal Georgia, Columbus State University, Dalton State College, East Georgia State College, Fort Valley State University, Georgia College and State University, Georgia Gwinnett College, Georgia Southern University, Georgia Southwestern State University, Gordon State College, Middle Georgia State University, Savannah State University, South Georgia State College, University of West Georgia, Valdosta State University), GeorgiaBEST Degree Works Managed Services (Abraham Baldwin Agricultural College, Albany State University, Atlanta Metropolitan State College, College of Coastal Georgia, Columbus State University, Dalton State College, Fort Valley State University, Georgia Gwinnett College, Georgia Southwestern State University, Middle Georgia State University, Savannah State University, South Georgia State College), PeachNet Network (Abraham Baldwin Agricultural College, Albany State University, Apogee, Atlanta Metropolitan State College, Augusta University, Clayton State University, College of Coastal Georgia, Columbus State University, Dalton State College, East Georgia State College, Fort Valley State University, Georgia Archives, Georgia College & State University, Georgia Department of Audits, Georgia Department of Transportation, Georgia Gwinnett College, Georgia Highlands College, Georgia Institute of Technology, Georgia Law Reapportionment Office, Georgia Public Library Service, Georgia Southern University, Georgia Southwestern State University, Georgia State University, Georgia Student Finance Commission, Gordon State College, Kennesaw State University, Middle Georgia State University, Savannah State University, South Georgia State College, University of Georgia, University of North Georgia, University of West Georgia, ITS Data Center (DB300), UGA Data Center (Boyd), USO Athens Office, USO Atlanta Office, USO Shared Services Center, Valdosta State University), OneUSG Connect (OneUSG Connect – Database, OneUSG Connect – Core Practitioner, OneUSG Connect – Employee and Manager Self-Service, OneUSG Connect – Benefits: Alight, OneUSG Connect – Benefits: Retirement @ Work, OneUSG Connect – HPLAY, OneUSG Connect- Careers Applicant Access, OneUSG Connect – HTRN, OneUSG Connect - TCP Time Clocks), Georgia Archives (ARCNAS, Content Manager, Finding Aids, Historical Organizations Directory, Virtual Vault), Internal USO Services (FS1 File Sharing Service, USO BoardEffect, USO Email and Calendar, USO SharePoint / OneDrive, USO SSO, USO Teams, USO Telephone System, USO VPN, USO Corporate Applications, USO Conference Rooms/Classrooms), Augusta University Financials (Augusta University Financials, Augusta Health eShop, AUFPLAY), and Data Warehouse and Business Intelligence, GA DOE K-12 Network, GAfutures, Georgia ONmyLINE, INGRESS Registration Sharing System, MOVEit Managed File Transfer, ServiceNow, USG Identity Proxy, USG Status Page, USG Technology Store, USO Cybersecurity Alerts, Web Services (www.usg.edu).