Multi-Site DOE Outages Reported – DOE-K-12
Incident
Report for USG Services
Resolved
Information Technology Services (ITS) has confirmed that the outages have been resolved. The network has been stable since Comcast replaced the faulty core router. We do not expect further disruptions at this time.
In the event that you experience any further issues with access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
In the event that you experience any further issues with access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.
Monitoring
Comcast has identified and addressed an issue with a recently replaced core router. No further disruptions are expected. We will continue to monitor the network for stability.
Investigating
The issue with the Comcast last mile sites flapping has returned. NSS and ENA are engaging Comcast for further investigation. Updates will be posted as available.
Monitoring
Comcast has confirmed that there was service affecting maintenance occurring yesterday that affected their last mile sites. At this time, we do not expect any further network disruptions. We are monitoring the network for stability. Any further information or updates will be posted when available.
Investigating
Network Support Services (NSS) is reporting multiple instances of multi-site DOE outages. The affected sites have been flapping but not staying down for more than a couple of minutes. All sites have Comcast as their last mile provider. ENA has been notified and is currently working with vendors to investigate the cause. There is no ETR currently. Updates will be provided when possible.
Sites Affected:
DOE K-12 (Comcast Last Mile)
Sites Affected:
DOE K-12 (Comcast Last Mile)
This incident affected: GA DOE K-12 Network.