OneUSG Connect Issues Reported
Incident
Report for USG Services
Resolved
After monitoring the situation, we are happy to report that the issues with OneUSG Connect system connectivity have been resolved. The system should continue operating normally.
We recommend that users take extra steps to clear their cache from previous browser sessions in order to log into the application successfully.
Clearing Cache and Cookies in Common Browsers (ESS Job Aid)
https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410
If you experience any further issues, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu
We recommend that users take extra steps to clear their cache from previous browser sessions in order to log into the application successfully.
Clearing Cache and Cookies in Common Browsers (ESS Job Aid)
https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410
If you experience any further issues, please contact OneUSG Connect Support by email at oneusgsupport@usg.edu
Monitoring
OneUSG Connect is now available. System performance issues have been fully remediated and should be operating normally.
We recommend that users take extra steps to clear their cache from previous browser sessions in order to log into the application successfully.
Clearing Cache and Cookies in Common Browsers (ESS Job Aid)
https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410
We will continue to monitor the system for stability.
If you experience any further issues, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
We recommend that users take extra steps to clear their cache from previous browser sessions in order to log into the application successfully.
Clearing Cache and Cookies in Common Browsers (ESS Job Aid)
https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012410
We will continue to monitor the system for stability.
If you experience any further issues, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
Investigating
OneUSG Connect Support has received reports of users experiencing connection issues to OneUSG.
We are actively monitoring and will provide updates as they are made available.
We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available.
If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
We are actively monitoring and will provide updates as they are made available.
We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available.
If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
This incident affected: OneUSG Connect (OneUSG Connect – Database, OneUSG Connect – Core Practitioner, OneUSG Connect – Employee and Manager Self-Service).