In progress - All BOR VPN users will now be prompted to update their GlobalProtect client to the new version at login.
Mar 15, 16:00 EDT
Scheduled - At approximately 4:00 p.m. on Wednesday, March 15, 2017, all users accessing the BOR VPN will be prompted to download and install a new version of the GlobalProtect VPN client (version 3.1.5). This can be accomplished by following the onscreen prompts that appear when logging in to the VPN.

Please be advised that all BOR VPN users must upgrade their client before 11:00 p.m. on Monday, April 3, 2017. After that time, anyone using the old version of the GlobalProtect client will be unable to log in to the VPN.

If you have any questions or require assistance upgrading your VPN client, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Blackboard Collaborate ? Operational
G2I Data Warehouse and Business Intelligence ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Bainbridge College Operational
Dalton State College Operational
Fort Valley & State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Bainbridge State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley & State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financial Service Operational
GeorgiaFIRST Marketplace Operational
iStrategy Budgetary Reporting System ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
INGRESS Registration Sharing System ? Operational
IT Service Management (ServiceNow and USG TrackIt) ? Operational
MOVEit Managed File Transfer ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Bainbridge State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State University Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Southern University Operational
Georgia Institute of Technology Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
UGA Data Center Operational
USO Athens Office Operational
USO Atlanta Office Operational
Valdosta State University Operational
TouchNet ? Operational
USG Identity Proxy ? Operational
USG Technology Store ? Operational
USO Tools Operational
USO Exchange ? Operational
USO Skype for Business ? Operational
USO SharePoint ? Operational
USO SSO ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
USO Exchange Scheduled Maintenance Mar 26, 01:00-04:00 EDT
ITS will be conducting scheduled maintenance on Exchange from 1:00 a.m. on Sunday, March 26, 2017 to approximately 4:00 a.m. on Sunday, March 26, 2017. (ET). During this period, affected users will be unable to access their @usg.edu email accounts.
Posted on Mar 17, 15:05 EDT
Past Incidents
Mar 25, 2017

No incidents reported today.

Mar 24, 2017

No incidents reported.

Mar 23, 2017

No incidents reported.

Mar 22, 2017
Completed - The scheduled maintenance has been completed.
Mar 22, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 19:30 EDT
Scheduled - ITS will be conducting a scheduled maintenance on the USG Budgetary System on Wednesday, March 22, 2017, from 7:30 p.m. until approximately 8:00 p.m. (ET)
During this period, the application will be available for reporting, but data submissions should be postponed until maintenance is complete.
Mar 22, 11:02 EDT
Resolved - Information Technology Services (ITS) has worked with Jaggaer to resolve the issue with Lenovo punchout. Lenovo punchout is now up and ready to use. You will however, notice that the site has been updated and improved, which has caused changes to the appearance of the site. The functionality of the site remains the same.

If you have any questions or require any further assistance, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Mar 22, 17:09 EDT
Update - Information Technology Services (ITS) continues to be in contact with Jaggaer (formerly SciQuest) and Lenovo who are actively working to resolve this issue. Until the issue is resolved, please create a Special Request requisition for any Lenovo orders that need to be processed. Additional information will be posted here once it becomes available.
Mar 22, 08:14 EDT
Update - Information Technology Services (ITS) continues to be in contact with Jaggaer (formerly SciQuest) and Lenovo who are actively working to resolve this issue. Additional information will be posted here once it becomes available.
Mar 21, 11:21 EDT
Investigating - Information Technology Services (ITS) has confirmed that Lenovo Punchout is not available.
ITS is in contact with Jaggaer (formerly SciQuest) and Lenovo and they are actively working to resolve this issue. Additional information will be posted here once it becomes available.
Mar 20, 15:39 EDT
Mar 19, 2017

No incidents reported.

Mar 18, 2017
Completed - The scheduled maintenance has been completed.
Mar 18, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:00 EDT
Scheduled - ITS will be upgrading the MOVEit Managed File Transfer Application version, starting Friday, March 17, 2017 at 10:00 p.m. until Saturday, March 18, 2017 at 2:00 a.m. ET. During this time the MOVEit Managed File Transfer (files.usg.edu) application will be unavailable.
Mar 14, 17:09 EDT
Mar 17, 2017
Completed - The scheduled maintenance has been completed.
Mar 17, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 23:00 EDT
Scheduled - ITS Network Support Services will be upgrading the UGA Palo Alto firewalls (UPA/UPB) from 11:00 p.m. on Thursday, March 16, 2017 to approximately 4:00 a.m. on Friday, March 17, 2017.
The firewalls are configured as a high availability pair, with session sync enabled, therefore no services should be affected during the upgrade.
Mar 14, 11:46 EDT
Mar 16, 2017
Completed - The scheduled maintenance has been completed.
Mar 16, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 22:00 EDT
Scheduled - PeachNet Network services will be adding UPS power redundancy to the UGAD router at Boyd Data Center. No impact to services are expected.
Mar 13, 17:18 EDT
Mar 14, 2017

No incidents reported.

Mar 13, 2017
Resolved - ITS has confirmed that the Archives Records Center is back online. If you experience any further issues, please contact the ITS Helpdesk at helpdesk@usg.edu or (706) 583-2001
Mar 13, 12:30 EDT
Identified - Information Technology Services (ITS) has confirmed a power outage affecting network access for the Archives Records Center. Additional information will be posted here when it becomes available.
Mar 13, 11:56 EDT
Mar 12, 2017

No incidents reported.

Mar 11, 2017
Resolved - ITS has confirmed that GeorgiaBEST Managed Services is functioning normally at this time.

In the event that you experience any further issues with GeorgiaBEST Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Mar 11, 21:20 EST
Investigating - Information Technology Services (ITS) is currently investigating Albany State University reports of issues with GeorgiaBEST Managed Services. Affected users may be experiencing application access issues. Additional information will be posted here when the issues are confirmed.
Mar 11, 20:16 EST
Completed - The scheduled maintenance has been completed.
Mar 11, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 21:00 EST
Scheduled - ITS will be conducting maintenance on all supported Unix/Linux and Windows application servers from 9:00 p.m. Friday, March 10, 2017 to approximately 7:00 a.m. Saturday, March 11, 2017 (ET). During this maintenance period, the following affected services may experience degraded performance or be unavailable:

- G2I Data Warehouse and Business Intelligence
- GeorgiaBest (GOML, Banner Managed Services, DegreeWorks Managed Services, INGRESS)
- GeorgiaFirst (PeopleSoft Financials, Marketplace, iStrategy, TeamMate)
- MoveIT Managed File Transfer
- USO Sharepoint
- Web Services (www.usg.edu)
Mar 10, 16:30 EST
Completed - The scheduled maintenance has been completed.
Mar 11, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 22:00 EST
Scheduled - ITS will be conducting a scheduled maintenance affecting GeorgiaBEST Banner Managed Services and Degree Works Managed Services from 10:00 p m Friday, March 10 until approximately 3:00 a m Saturday, March 11, 2017 (ET). During this period, users will not be able to access any hosted applications (Banner, Degree Works, Recruit, BDM, and Axiom).

Institutions affected:

GeorgiaBEST Banner Managed Services Institutions:

Abraham Baldwin Agricultural College

Albany State University

Armstrong State University

Atlanta Metropolitan State College

Bainbridge College

Dalton State College

Fort Valley State University

Georgia Gwinnett College

Georgia Southwestern State University

Savannah State University

South Georgia State College


==========================================

GeorgiaBEST Degree Works Managed Services Institutions:

Abraham Baldwin Agricultural College

Armstrong State University

Atlanta Metropolitan State College

Bainbridge State College

College of Coastal Georgia

Columbus State University

Dalton State College

Fort Valley State University

Georgia Gwinnett College

Georgia Southwestern State University

Savannah State University

South Georgia State College
Mar 9, 17:07 EST