Identified - GALILEO is currently experiencing an authentication issue when accessing some resources using the Firefox browser.

Affected: Remote GALILEO users using Firefox

Issue: After logging into GALILEO with your password, remote users will be asked for their password again when trying to access the following resources:

- Encyclopedia Britannica Resources
- Catalog of Art Museum Images Online
- Films on Demand
- LexisNexis Academic
- Mango Languages
- Statistical Abstract of the United States

Workaround: Use an alternative browser (Chrome, Internet Explorer, Safari, or Microsoft Edge)

Staff are currently working to resolve this issue as quickly as possible.

Further details will be provided once they are available.
Sep 26, 16:49 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Blackboard Collaborate ? Operational
G2I Data Warehouse and Business Intelligence ? Operational
GAcollege411 College Planning and Application Service ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO Operational
GIL ? Operational
GIL Express ? Operational
GeorgiaBEST Banner Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Bainbridge College Operational
Dalton State College Operational
Darton State College Operational
Fort Valley & State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Bainbridge State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Darton State College Operational
Fort Valley & State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financial Service Operational
GeorgiaFIRST Marketplace Operational
iStrategy Budgetary Reporting System ? Operational
TeamMate Audit Management System ? Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
INGRESS Registration Sharing System ? Operational
MOVEit Managed File Transfer ? Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Armstrong State University Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Bainbridge State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State University Operational
Darton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Southern University Operational
Georgia Institute of Technology Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
UGA Data Center Operational
USO Athens Office Operational
USO Atlanta Office Operational
Valdosta State University Operational
TouchNet ? Operational
USG Technology Store ? Operational
USO Collaborative Tools Operational
USO Exchange Operational
USO Communicator Operational
USO SharePoint ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2016

No incidents reported today.

Sep 27, 2016
Completed - The scheduled maintenance has been completed.
Sep 27, 17:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 17:01 EDT
Scheduled - ITS Information and Web Services will be conducting scheduled maintenance from 5:00 p.m. (ET) on Tuesday, September 27, 2016 until approximately 6:00 p.m. All USG web sites and Web Services may be briefly unavailable during this time.
Sep 27, 16:48 EDT
Resolved - This incident has been resolved.
Sep 27, 17:01 EDT
Identified - From approximately 9:58 p.m. until approximately 11:17 p.m. on Monday, September 26, 2016 (ET) Information Technology Services' (ITS) XPROD service experienced a disruption of service due to a distributed denial of service (DDoS) cyberattack. During this period of time, XPROD performance was negatively impacted.

ITS staff was able to mitigate the attack, restoring normal functionality of the system by approximately 11:17 p.m.

In the event that you experience any further issues with XPROD, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 27, 10:20 EDT
Resolved - ITS has confirmed that GeorgiaFIRST Marketplace is functioning normally at this time.

In the event that you experience any further issues with GeorgiaFIRST Marketplace, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 27, 16:10 EDT
Update - ITS as has received communication from SciQuest that the GeorgiaFIRST Marketplace Production environment went down at 2:00 p.m. (ET) September 27, 2016. Updates will be provided as they become available.
Sep 27, 14:29 EDT
Identified - Information Technology Services (ITS) is currently investigating reports of issues with access to the Staples PunchOut service. Additional information will be posted here once it becomes available.
Sep 27, 11:37 EDT
Sep 26, 2016
Completed - The scheduled maintenance has been completed.
Sep 26, 17:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 17:00 EDT
Scheduled - ITS will be conducting fiber maintenance from 5:00 p.m. (ET) Monday, September 26, 2016 until approximately 5:30 p.m. During this period, internet access at the East Georgia State College Statesboro Academic Facility will be unavailable.
Sep 26, 16:17 EDT
Sep 25, 2016
Completed - The scheduled maintenance has been completed.
Sep 25, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 07:30 EDT
Scheduled - ITS will be conducting fiber maintenance from 7:30 a.m. until approximately 1:30 p.m. (ET), on Sunday, September 25, 2016. During this period, internet access to Georgia Highlands College - Bartow Center will be unavailable.
Aug 26, 09:47 EDT
Sep 24, 2016

No incidents reported.

Sep 23, 2016
Resolved - ITS has confirmed that GeorgiaFIRST Marketplace is functioning normally at this time.

In the event that you experience any further issues with GeorgiaFIRST Marketplace, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 23, 09:46 EDT
Identified - Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaFIRST Marketplace. Affected users will not be able to access the Staples Punchout. Additional information will be posted here when the issues are confirmed.
Sep 23, 09:07 EDT
Sep 22, 2016
Completed - The scheduled maintenance has been completed.
Sep 22, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 EDT
Scheduled - ITS will be conducting scheduled maintenance from 9:00 p.m. on Wednesday, September 21, 2016 until approximately 1:00 a.m. Thursday, September 22, 2016 (EST). During this period, users will experience an interruption of internet connectivity.
Sep 20, 15:55 EDT
Completed - The scheduled maintenance has been completed.
Sep 22, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:01 EDT
Scheduled - ITS will be performing maintenance on the MOVEit Managed File Transfer Service (files.usg.edu) from 11:00 p.m. on Wednesday, September 21, 2016 to 12:00 a.m. on Thursday, September 22, 2016. Users may experience issues during this time while the certificates for the service are being updated.
Sep 21, 09:03 EDT
Sep 21, 2016
Completed - The scheduled maintenance has been completed.
Sep 21, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 17:16 EDT
Scheduled - ITS will be conducting fiber maintenance from 5:00 p.m. until approximately 10:00 p.m. (ET), on Wednesday, September 21, 2016. During this period, internet access to East Georgia State College- Statesboro Campus will be unavailable.
Sep 21, 17:13 EDT
Sep 20, 2016
Resolved - ITS has confirmed that network issues affecting Dalton State College were resolved as of approximately 3:02 a.m. (EST).
Sep 20, 08:23 EDT
Identified - ITS is currently investigating reports of issues with PeachNet Network Services at the Dalton State College as of 1:00 a.m., Tuesday, September 20, 2016. Affected users may be experiencing slowness or no Internet connection.
Sep 20, 02:26 EDT
Sep 19, 2016
Resolved - ITS has confirmed that GeorgiaFIRST Marketplace is functioning normally at this time.

In the event that you experience any further issues with GeorgiaFIRST Marketplace, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 19, 14:36 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of issues with GeorgiaFIRST Marketplace. Affected users will not be able to access the Staples Punchout. Additional information will be posted here when the issues are confirmed.
Sep 19, 12:56 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 08:00 EDT
Scheduled - ITS will be conducting scheduled maintenance on Communicator and Skype for Business services, from 8:00 a.m. on Saturday, September 17, 2016 until Monday, September 19, 2016 approximately 7:00 a.m. (EST). During this period, users will not be able to access these services.
Sep 9, 16:40 EDT
Sep 18, 2016

No incidents reported.

Sep 17, 2016
Resolved - ITS has confirmed that GeorgiaVIEW Issues at Kennesaw State University is functioning normally at this time.

In the event that you experience any further issues with GeorgiaVIEW, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Sep 17, 16:49 EDT
Investigating - Information Technology Services (ITS) is currently investigating reports of server issues at Kennesaw State University. Affected users may be experiencing error when logging in. Additional information will be posted here when the issue is confirmed.
Sep 17, 15:43 EDT
Sep 16, 2016

No incidents reported.

Sep 15, 2016
Completed - The scheduled maintenance has been completed.
Sep 15, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:00 EDT
Scheduled - ITS will be conducting scheduled maintenance on Exchange from 11:00 p.m. on Wednesday, September 14, 2016 to approximately 2:00 a.m. on Thursday, September 15, 2016. (EST). During this period, affected users will be unable to access their @usg.edu email accounts.
Sep 12, 14:12 EDT