Georgia Gwinnett College Local External Authentication Issues

Incident Report for USG Services

Postmortem

Postmortem: D2L provided the full event summary for this incident, and it is posted in the GeorgiaVIEW Admin Community: https://community.view.usg.edu/d2l/le/content/7601/viewContent/25761622/View

Posted Feb 13, 2019 - 11:12 EST

Resolved

Information Technology Services (ITS) has confirmed that external authentication at Georgia Gwinnett College is functioning normally at this time.

In the event that you experience any further issues with access to GeorgiaVIEW, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.

Posted Jan 04, 2019 - 14:50 EST

Investigating

Information Technology Services (ITS) is currently investigating reports of an issue with external authentication at Georgia Gwinnett College. Affected users may be experiencing problems with accessing GeorgiaVIEW. Additional information will be posted here when the issues are confirmed.

Posted Jan 04, 2019 - 10:52 EST

This incident affected: GeorgiaVIEW Online Learning (GeorgiaVIEW Online Learning Environment (QPROD)).