SYSTEMS STATUS

GeorgiaBEST Banner Managed Services - Issues Reported

Incident Report for USG Services

Resolved

After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of GeorgiaBEST Managed Services. The system should continue operating normally.

In the event that you experience any further issues with access to GeorgiaBEST Managed Services, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Posted Oct 31, 2024 - 15:58 EDT

Monitoring

Information Technology Services (ITS) has confirmed that services within the Production environment have been restored and are being monitored for stability. Affected users may have experienced issues connecting to Banner. We will continue to monitor the system for stability, and will post further updates as they become available.
Posted Oct 28, 2024 - 09:47 EDT

Update

Information Technology Services (ITS) is aware of infrastructure issues affecting several services and are currently investigating possible causes.
Posted Oct 25, 2024 - 15:36 EDT

Investigating

Information Technology Services (ITS) is currently aware and investigating the outage and reports of issues with GeorgiaBEST Managed Services. This outage occurred at 3:00 p.m. today. Affected users may be experiencing issues connecting to Banner. Additional information will be posted here when the issues are confirmed.
Posted Oct 25, 2024 - 15:28 EDT
This incident affected: GeorgiaBEST Banner Managed Services (Abraham Baldwin Agricultural College, Albany State University, Atlanta Metropolitan State College, Clayton State University, College of Coastal Georgia, Columbus State University, Dalton State College, East Georgia State College, Fort Valley State University, Georgia College and State University, Georgia Gwinnett College, Georgia Southern University, Georgia Southwestern State University, Gordon State College, Middle Georgia State University, Savannah State University, South Georgia State College, University of West Georgia, Valdosta State University).