Network Outage Affecting Multiple DOE Locations

Incident Report for USG Services

Resolved

There was a multi-site outage of North Georgia Network (NGN) last-mile sites reported to Information Technology Services (ITS). ENA and NGN have changed out a network card and resolved the issue. No further interruptions are expected.

The affected locations are listed below:

- Habersham County Schools
- White County Schools
- Stephens County Schools
- Hart County Schools

In the event that you experience any further issues with network access, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.

Posted May 04, 2021 - 08:55 EDT

This incident affected: GA DOE K-12 Network.